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AppliancePartsPros.com

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small,

About us

Since 1999, we've helped millions of do-it-yourselfers save money and fix their broken appliances quickly by providing quality appliance parts and free repair advice. We are only an online appliance parts retailer that offers a 365 day warranty and fast shipping. We also offer technical advice and diagnosis totally free 6 days a week. If you are interested in repairing your own appliance, please call us at 1-877-477-7278 or click live chat on our web site. We will help diagnose the problem and provide you with all the necessary information for the repair free of charge. It's better with the Pros!â„¢ Avoid costly service calls - visit us at http://www.appliancepartspros.com

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

We are an online appliance parts retailer that offers technical advice and diagnosis totally free 6 days a week.

Services we don't offer

We are only an online appliance parts retailer and do not have service technicians who make house calls.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

4.7497 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
2%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 497 reviews

TERRY H.
05/2014
2.0
appliance repair
  + -1 more
Desperate to get frig fixed so couldn't use best on list. Very easy fix but felt stuck to get it done; felt robbed afterwards.
Description of Work: replace defrost controller; took 3/4 hr-charged $170 for labor and $140 for $25 part. Nice salary.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$317

Response from AppliancePartsPros.com
I'm sorry for the trouble you had trouble with this service. However, AppliancePartsPros is an online appliance parts retailer and we don't have service technicians that make service calls. This leads us to believe your review may have been intended for another company. We do assist do-it-yourselfers with fixing their own appliances without having to hire [Member Information Removed] technician. If you are interested in repairing your own appliance, please call us at 1-877-477-7278 or click live chat on our web site with the model number of your appliances. We will help diagnose the problem and provide you with all the necessary information for the repair free of charge. Kind Regards, Cheryl T Customer Correspondence Team

Marilyn A.
03/2014
5.0
Uncategorized
  + -1 more
The door on my microwave needed replacement. I called GE and the part cost $80.00. I found appliance pro parts on Angie's list . I got the exact part needed in four days. I needed help with the install and called them.They helped with the install . My son came over and installed it. I would recommend them, use them again for parts.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Karen P.
03/2014
5.0
appliance repair
  + -1 more
Everything went fantastic. This company prides itself on a very fast turnaround for parts. I can see where this would be very important if you needed to part to get your refrigerator working again. The part I needed was simply a replacement grill for the water dispenser. Nothing that was an emergency, just something we needed to have replaced. I placed the order late on March 3 and received an e-mail from the company on March 4 stating that there was an error made at the warehouse and my order did not ship until that day. For that error they gave me a nice discount on my current item and future order. I don't know about anyone else, but I don't consider a company that mails out an item the next day after an order to be 'delayed'. I wish more companies could have a turnaround time like that and here these guys were apologizing for it! It was refreshing to have customer service like this, something I thought was long gone. I would definitely use this company again for anything I need. Their web site is also extremely user friendly. If you select an item, there is a place for you to enter your model number and it will check to make sure that part is compatible with your appliance. Works really well and makes you confident that you are ordering the proper replacement part.
Description of Work: I ordered a replacement part for my refrigerator from this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19.92

william V.
03/2014
5.0
appliance repair
  + -1 more
Saved me what I paid to repair it theses guys are great second time I used them will use again for sure in the future
Description of Work: Repaired a microwave.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda H.
03/2014
5.0
appliance repair
  + -1 more
Light bulb on bottom of microwave oven mounted over the stove went out and my husband broke the bulb when trying to remove it. Therefore, we had nothing with which to use to get a new bulb - no number, no voltage info, no bulb shape, nothing. Found AppliancePartsPros.com online, entered the model number of the microwave oven, they provided advice of which bulb was needed and we ordered 2 bulbs so we would have a spare. The 2 bulbs were shipped the following day and we received 2 days later. The bulbs were exactly what we needed. Cost was $3.48 per bulb with $6.95 shipping cost. I have added them to my "emergency contact" list for anytime in the future that I need an appliance part!
Description of Work: Provided light bulb for microwave oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13.91

Doris B.
03/2014
5.0
appliance repair
  + -1 more
Superb, fast delivery! The CS rep was very helpful in trying to find the correct part. Since Maytag is now part of the Whirlpool Co., the item # had a different code. Delivery was made the very next day by using regular mail. Now that is service!!
Description of Work: Called CS for a dishwasher part. Since I wasn't quite clear from their web site, which part I needed, I decided to call them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54

Loreen K.
03/2014
5.0
appliance repair
  + -1 more
We had an appliance repair man come to the house to repair our dishwasher. We were told that our dishwasher needed a certain part that they would have to order and that it would take two to three weeks for delivery. The appliance repair company contacted us when the part they ordered arrived. We picked up the part and took apart the dishwasher (thanks YouTube videos!). It turned out that the part the repair company ordered was not the part that was actually broken. We got online, found Appliance Parts Pros.com and found the part that we needed. We ordered the part at 11:00 a.m. on Wednesday and received the part before 11:00 a.m. the next day. NOTE: This was not expedited shipping, but the company's standard shipping through FedEx ground delivery. And yes, it *was* the right part. Absolutely wonderful service and highly recommended!
Description of Work: The company provided the parts the next day. If we could give an A+ rating for punctuality, they would get it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

TERRY C.
03/2014
5.0
appliance repair
  + -1 more
Needed thermostat for GE Advantium speed cooker, searched online, found Appliance Parts Pros, ordered and received part in 2 days. good interface, very fast delivery
Description of Work: Supplied thermostat for speed cooker,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14

Billy J.
03/2014
5.0
appliance repair, small appliance repair
  + 0 more
Every thing went great except the shipper took the full 5 days to supply the part.USPS would have been much faster. FedEX ground sounds great but in this part of the country they are very slow.
Description of Work: Provided a hard to find plastic clip for my leaking GE water softener. I have used them in the past for a microwave and an electric oven part. I knew they were reliable. The part that came is a genuine GE part.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21

Tammy F.
03/2014
5.0
appliance repair, small appliance repair
  + 0 more
Easy to use website. I have ordered 4 different times from Appliance Parts Pros. Even though I pick standard shipping I got the parts overnight for 3 of the orders, and on the 2nd day for 1!!! I will only order from them in the future if at all possible! Love them! Price is the best on the web also!
Description of Work: Sent parts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Darla K.
03/2014
5.0
appliance repair, small appliance repair
  + 0 more
We had a need for two new drum support rollers and a new belt for our Maytag dryer. We knew what the part numbers were for each item. I Googled my dryer model number and part numbers and came up with some places to choose from to order these parts. When I searched on Appliance Parts Pros site, it was very user friendly, the prices were somewhat lower and it allowed me to check the compatibility for the model number of our dryer and these parts. My Norton antivirus also showed it to be a safe site and Google trusted. I placed the order and got immediate confirmation. We were then notified that delivery would be the very next day. The parts were delivered the next day. We were able to replace the worn-out parts on our dryer with the new parts. I would highly recommend AppliancePartsPro to anyone who is in need of parts that they offer.
Description of Work: Sent out the Maytag dryer parts that we ordered the same day the order was placed and we received them the very next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$46.8

Richard S.
03/2014
5.0
appliance repair
  + -1 more
Have your appliance model number ready,tell the operator what part is needed and the rest happens in a flash.
Description of Work: I ordered a part for my microwave one day and the part was delivered the next. As amazing was that the microwave was fifteen years old and they had the part in stock! I have my parts company now for future breakdowns!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12

Mark J.
03/2014
5.0
appliance repair
  + -1 more
The parts were easy to look up and the shopping easy. Videos of how to do the repairs were also easy to find.
Description of Work: Parts provider and information source.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Susan S.
03/2014
5.0
appliance repair, small appliance repair
  + 0 more
I received my part a couple days before expecting it, most likely because of the location of the shipping point. I installed it into my stove and the element still did not heat. I made sure that I had it installed correctly, and still could not get it to work. So, I went to the APP website and posted a question (although after looking through other questions, I was pretty sure of the answer). I received an answer back in about 1 1/2 days, and learned that I most likely also blew out my board. They also directed me to the correct board for my stove. It was going to be another $168 to purchase it (+ shipping). So, my husband and I discussed it and went looking for a new stove. In the end, we opted to put the approx. $250 towards a new stove instead of repairing the old one. At that point I went to the APP web site and clicked on returns and was able to get a return authorization for the element in about 3 minutes. That made me very happy. It the end result, I will go to this web site any time I need parts for electric parts in my home. They are tops in my books!
Description of Work: Using Appliance PartsPros' website, I located the necessary element to fix my burned out one in my stove. I also compared prices on several other parts web sites, and APP's price was the best, even with shipping charges.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60.69

Dana M.
03/2014
5.0
appliance repair, small appliance repair
  + 0 more
Their website was easy to use, provided accurate information and SPEEDY delivery.
Description of Work: Sold a replacement part for my dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

Rebecca M.
02/2014
5.0
appliance repair
  + -1 more
The guys have a group of quality and explain everything to his wife while she's asking,
Description of Work: Was having work done on the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian H.
02/2014
5.0
appliance repair
  + -1 more
I will always use them for replacement parts
Description of Work: An excellent job

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38

Cynthia P.
02/2014
5.0
appliance repair
  + -1 more
Excellent experience. Will use this company again when needed in the future.
Description of Work: I ordered a part for a dishwasher on Sunday night and received it before noon on Tuesday without paying extra for faster delivery. I did notice the item was sent from a town about 12 miles away. Even so I am very impressed with such fast delivery. My husband plans to replace the part himself so there will be no service call. Kudos to Appliance Parts Pros. I will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg B.
02/2014
5.0
appliance repair, small appliance repair
  + 0 more
Received part in 2 days. Shipped from somewhere over by Troy NY. The website is really easy to use.
Description of Work: Ordered dishwasher part online.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$80

Edward R.
02/2014
2.0
appliance repair
  + -1 more
I ordered three Freezer parts online. IIt was indicated that shipment would take 5-7 days ( I did not order expedited ). I was going to be out of town, but I would be back before the 5 day period. The first shipment arrived 2 days later ( maybe 3 ). When my son found the box, there was only 1 part in it. I waited a while ( about a week ) assuming that the balance of the order would show up. When it didn't, I contacted the seller after I had checked shipping status. My recollection is that the Shipper originally indicatd that it would be in 2 deliveries. When I contacted the seller their response was that all 3 parts were delivered in one shipment. We went back and forth, and eventually I gave it up. About 2 weeks later a second part was delivered. I had no interest in continuing the conversation with the Seller, and hoped that the final part might eventually find it's way to my house. Customer service seemed to be replying from a 'playbook' , so yes, I wasn't happy with them either. The intreresting thing I noticed on their website was a question on the order page. It asked if I was a member of Angie's list. I said no. Obviously that was the wrong answer..
Description of Work: I ordered 3 parts for my Refrigerator Freezer. I received 2 of the parts, the 3rd was the most expensive..

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$96.35

dee B.
02/2014
5.0
appliance repair
  + -1 more
Price was fare and received part quickly.
Description of Work: Purchased parts for an appliance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$65

Gary W.
02/2014
5.0
appliance repair
  + -1 more
Price was great, process online was fantastic, and the part arrived extremely quickly. We will be using this company in the future.
Description of Work: Required part for refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19.06

wendy W.
02/2014
5.0
appliance repair
  + -1 more
Both Home Depot and Lowe's were out of them, but they offer free shipping. Appliance Pro's online chat person was very helpful and found the part for me, I couldn't find it on the site myself. It will be here in 2 days but the shipping was not free. I just glad to have filtered water again!
Description of Work: I ordered a water filter for my refrigerator online

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Kent H.
02/2014
5.0
small appliance repair
  + -1 more
The part was shipped same day that I ordered it and received it the next day.
Description of Work: Orderd a part for dishwaser.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Dana G.
02/2014
5.0
appliance repair
  + -1 more
The central control unit failed on my Kenmore HE2t washer and I found AppliancePartsPros.com on the Internet. I was able to enter my model number and their site displayed the part I needed. I was a little concerned because the part numbers did not match what I had found on other sites, but I placed the order anyway. Even with overnight shipping the price was lower than what I had found on other sites that didn't offer an overnight shipping option. The part arrived as schedule and I plugged it in and my washer is now working again. Very pleased with the ease of use of their web site and the delivery as promised.
Description of Work: Provide part necessary to repair my Kenmore HE2t washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Contact information

240 Edwards Street Southeast, Cleveland, TN 37311

http://www.appliancepartspros.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 11:59 PM
Tuesday:
7:00 AM - 11:59 PM
Wednesday:
7:00 AM - 11:59 PM
Thursday:
7:00 AM - 11:59 PM
Friday:
7:00 AM - 11:59 PM
Saturday:
7:00 AM - 11:59 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small,
Heating and Air Conditioning,
Auto Service,
Appliance Refinishing,
Water Heaters,
Vacuum Cleaners,
Gas Grills

FAQ

AppliancePartsPros.com is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 11:59 PM

Tuesday: 7:00 AM - 11:59 PM

Wednesday: 7:00 AM - 11:59 PM

Thursday: 7:00 AM - 11:59 PM

Friday: 7:00 AM - 11:59 PM

Saturday: 7:00 AM - 11:59 PM

AppliancePartsPros.com accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
Yes, AppliancePartsPros.com offers free project estimates.
No, AppliancePartsPros.com does not offer eco-friendly accreditations.
No, AppliancePartsPros.com does not offer a senior discount.
Yes, AppliancePartsPros.com offers emergency services.
Yes, AppliancePartsPros.com offers warranties.
AppliancePartsPros.com offers the following services: We are an online appliance parts retailer that offers technical advice and diagnosis totally free 6 days a week.
We are only an online appliance parts retailer and do not have service technicians who make house calls.

Contact information

240 Edwards Street Southeast, Cleveland, TN 37311

http://www.appliancepartspros.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 11:59 PM
Tuesday:
7:00 AM - 11:59 PM
Wednesday:
7:00 AM - 11:59 PM
Thursday:
7:00 AM - 11:59 PM
Friday:
7:00 AM - 11:59 PM
Saturday:
7:00 AM - 11:59 PM