Malone Heating & Air Conditioning

They are dependable. They are reliable, very consistent and very professional.

Just as you hoped it would. Easy to communicate and showed up when they stated they would.

A part on the outside unit had failed so we got it replace.

Kent is very professional and knowledgeable.

It was an all day job. The installers were very professional and cleaned up after their work. They also got rid of the old unit.

It went very well. They did a great job all the way around. It was recommended and the technician did a good job.

Did not use. You need to fix this. I will not fight this review process for a "did not use"

It went fine. The problem was with thermostat.

They cleaned up the area, they were prompt, courteous, and the guy was they sent out was really nice. He seemed to know exactly what he was talking about. He told me that the humidifier was connected incorrectly and cocked around the holes that went through the ducting and so he fixed all that, rewired, and re cocked around everything. He seemed to go out of his way. There was more to it than just moving that. I had some fuses blow last summer when we moved in and he took a look at that and told me that I need to use slow burn fuses instead of this type. He was here for about 2 and a half hours.

Pedro did a great job of repairing our unit. What we appreciated most about Malone Air was they 1) answered our call (didn't have to leave a message and just hope for a call back), 2) provided rapid service (even altered time of service when hubby became ill) Would have been same day if it hadn't been for my need to reschedule; 3) were efficient and professional. Pedro clearly knew what he was doing... and found a way for us to save $$, even though the compressor needed to be replaced on our unit. Malone Air is now our go-to air service.

Technician lectured me on having an older unit. Stressed that my refrigerant type (R22) is hard to find and very, very expensive. It was like he couldn't believe I wanted him to refill it instead of buying a new unit. It was $100 per pound plus a ~$70 service call. I needed around three pounds. He had me sign a waiver that there was no warranty. He did finally fill the refrigerant. He seemed unfamiliar with his iPad (when entering my email address, he typed 'at' instead of @ and wondered why it wouldn't validate). I normally use Air Maintenance (Tim Ortega) but he is out of town, and I had to de-sauna-ize my house in a hurry.

Purchased for $69 and chose 3 days for appointment possibilities and was contacted by Karen to finalize day. Day of call to say was running a few minutes behind due to distance and traffic, completely understandable, but was only approximately 20-30 minutes delayed. Tye performed 20 pt. service and thankfully, but unfortunately for my wallet :-/ informed me of potential fire hazard with capacitor leaking oil and severely pitted connectors and showed them both to me. Tye had parts on the van and replaced per my request for $259, but is an understandable cost to keep an old unit running isn't cheap. Very glad I had the service performed to identify those problems before they led to something more severe. Malone' has been very good with services rendered including technicians and home office staff.

Very quick to respond and showed up when they said they would.

They called to set up an appointment immediately after I purchased the service through Angie's List. They came out the next day. I recently moved and had used Malone's at my previous address (es). They are always great.

Three years ago, I had Malone replace my aging and deteriorating heat pump, which somehow lasted over 30 years(!). They told me at the time, it would be covered under a parts warranty for 10 years. Recently, there was an issue with the unit. Malone's staff was prompt - both over the phone and scheduling service. Each staff member I dealt with was professional and courteous. The technician replaced a part on the unit that was faulty, at no charge for the part, and had it done all within a couple hours. I continue to be pleased with this company and never feel like I'm being taken to the cleaners.

Always great! I call they show up. Fast, friendly service at reasonable prices in a timely fashion from a courteous staff!!! So glad they're our HVAC service company.

Extremely responsive, quick, and arrived when scheduled. Very seamless experience just as you always hope!

Of the three contractors I contacted Malone's was the only one that actually crawled under the house, examined the registers inside the house, and took measurements to determine the work involved. They were also the least expensive of the three estimates I received. The work was performed on the schedule agreed to.

Service call on an emergency power surge after a storm. Service technician came when he said he would, called to let me know he was a few minutes out. Personable individual. Would trust him in home alone with my wife or daughter there alone. Fixed the problem quickly and then checked whole system out. My dealings with this company have always been professional.

Used Costco to find them. Very good price. They were quick and got the job done in under a day. No complaints

I would recommend this company and my serviceman had excellent customer service and communication skills.

the service tech was very good. Friendly and very knowledgeable about my system. Seemed to be very patient about doing it right.

Went well...got a cleaning for what it would've cost to have them just come and look at the unit.

The service went well they re-arranged their schedule to get the unit in and working as fast as possible

The tune up went well. The tech found a problem with our duct work not attached to the unit. He reattached it but we had to pay for that since it was not in the tune up.