Malone Heat and Air, Inc. has been in business serving Chattanooga and North Georgia since 1980, specializing in residential and commercial HVAC system installation, maintenance and repair. Our highly skilled and qualified technicians and installers are available 24/7 to take care of all your heating and cooling needs. Providing our customers with same day service, guaranteed work and factory trained professionals are just the first few steps to providing you with superior service.
Business highlights
Emergency Services Offered
Services we offer
Air Duct Cleaning,Heat Pumps,Duct Cleaning,Air Conditioning Contractors & Systems
Services we don't offer
We do not work on gas logs, wall heaters, water heaters, and window units.
We used these guys to replace our unit last year. We had a great experience then. We made a service call because our house is running 6 to 8 degrees over what the thermostat is set on. Chad came out and was rude and condescending to myself and my wife. I eventually had to ask him to leave. He didn’t appreciate us asking questions. We just wanted info around if we needed to have the ducts cleaned. He also told us that Malone should have installed a bigger unit. Worst experience considering the amount of money we’ve spent with them and were planning to spend again.
Description of Work: We wanted an estimate in either cleaning or replacing the duct work. He just kept saying it would be expensive.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
3.0
$80
candace L.
01/2021
2.0
heating & air conditioning/hvac
+ -1 more
This company is a straight up joke!! My heat stopped working in my home on Christmas Eve and when the temperatures dropped at night the house was freezing cold. Christmas Day, I contacted the company and they advised that they could send a technician out that same day for a fee of $75. I was fine with the $75 fee because it was the holiday and I wanted my family to be warm and comfortable. Later in the day, a guy named Pablo shows up to the house. We explained to him what was going on and he makes his way to the furnace that's located in the attic. He's literally in the attic for approximately 35-40 minutes. Several times I attempted to ask him if he was ok and if he had found any solution to the problem. He completely ignores me. I started thinking something was wrong with him. Finally, he makes his way down from the attic and proceeds to tell me that I need to replace the entire control board!!!! I'm like what!???? He then says that my furnace is signaling that there's a safety issue, however, he checked everything and he couldn't find a safety issue. THEREFORE I NEEDED TO REPLACE THE ENTIRE CONTROL BOARD BECAUSE THAT'S THE ONLY CONCLUSION THAT HE COULD COME UP WITH. He then says he would have to order the part and couldn't do so until Monday which was 3 days away. SMH. The Cost of the Control Board was $553. I declined. On this same date, I went ahead and put in a request for my warranty company to send a technician out to service my furnace. The only reason I called Malone Heat and Air is because I was looking for SAME DAY SERVICE and I knew the warranty company wouldn't contact me until the following week. The technician from the warranty company came to my residence on Wednesday, almost a week later. When the technician from my warranty company arrived to my home, he literally serviced the furnace for 15 minutes, got the heat back up and running and stated that I needed to replace my filters asap. He also stated that I would need to replace the HIGH LIMIT SWITCH which is less than a $20 part. Check their YELP Reviews.
Description of Work: Furnace due to no heat
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$75
Faye N.
10/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Guy did a good job. Was quick, thorough, and courteous. Seemed knowledgeable.
Description of Work: Cleaning HVAC system and checking air flow and temperature
Rating Category
Rating out of 5
Yes, I recommend this pro
Steve S.
09/2019
5.0
heating & air conditioning/hvac
+ -1 more
I called the Malone answering service early evening on Thursday. The lady taking down the info was not very friendly, but shortly thereafter Jason called to assure me that someone would be out the next morning. Kenny arrived before noon, quickly diagnosed the problem, quoted a reasonable price, and installed the needed part. Kenny was pleasant and professional, and he obviously knew what he was doing. We were very pleased, asnd relieved to have our air back.
Description of Work: I came from from qork to find that our air conditioner was not working, and the inside temp was 86°.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Michael T.
11/2018
5.0
heating & air conditioning/hvac
+ -1 more
Service tech (Jason) who came out to check my furnace blower problem was prompt, polite, courteous in a professional manner. After working diligent on the blower he determine I needed a new motor, communicated that the office would call with the price. Courteous and professional sales person / owner (Jimmy) after checking system and asking a few questions, gave quotes on a couple of systems. Office called back with a price of $891 to replace motor and capacitor, which seemed a little pricey (~17% of quoted HVAC replacement). Decided to go with new system / replacement...old system was at least 40 years old. Installers came the following morning which we appreciated because a cold front was moving in that day. Installation seems to go great, it took the whole day but they took time to answer questions and explain a few things. The young man (Casey) installing the system left a lasting pleasant impression, he(Casey) should give a class and write a book on customer service. After going over thermostat programming and system, he performed a completion walk thru with me. I was also impressed with the after job cleanup...not even a sheet metal screw left behind. Again, thanks all(didn't get everyone's name) for the great install service. Heating system seems to have performed well throughout the cold months, will update the cooling system part after the hot months.
Description of Work: Replace heating and cooling system after checking old furnace blower motor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim N.
04/2018
5.0
heating & air conditioning/hvac
+ -1 more
Called these guys up for their free inspection, and it all went fine; I wasn't charged anything. I ended up talking with Jimmy, the main sales guy and company owner and it was a pleasure. He is a very straight shooter and let customer service drive the conversation and not trying to push us into a commissioned sale. The only negative, which isn't small, was that the system quotes we received were 20-30% more expensive that what I was expecting.
Description of Work: HVAC Inspection
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wilbur D.
02/2018
5.0
heating & air conditioning/hvac
+ -1 more
Workers arrived on time, finished ahead of time. Their presence was minimally interruptive; they left the places where they worked clean and took the old units away. The work was done on a very cold day, yet they managed to complete the work with the inside temperature falling no lower than 63 degrees F.
Description of Work: Replacing of HVAC system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J'Lynne W.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
Taylor, the technician came by and checked the 14 yr old system and quickly diagnosed the problem. He ordered the parts we needed and I used my Angie’s List coupon for part if the service. The parts will be in in 2-3 days, but he gave us the option of temporarily hardwiring the system to keep it running till the new breaker arrived. Extremely knowledgeable and helpful. Thank you for great service.
Description of Work: Needed the breaker replaced in an old heat pump system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$255
Jeff S.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
The service tech came out, was punctual, and very business like, which I appreciated. Once completed, he informed me of the results and recommendations, etc. I was very pleased with everything. I would recommend them.
Description of Work: I had the a/c inspected by the business. During the summer, the unit was sweating quite a bit and wanted to make sure it wasn't working with deficient coolant.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rebeca M.
11/2017
5.0
heating & air conditioning/hvac
+ -1 more
Very well. All my questions were answered. Very professional and courteous. Did a very good job cleaning and checking for any problems.
Description of Work: Had my Heating and Air unit serviced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Patrick M.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
The technician was extremely polite and punctual, he even joked around with are little boy, the work went smooth and fast. He was done in under an hour and explained what he was doing every step of the way. Even gave me tips on how to trouble shoot any other issues I might have in the future, witch as new home owner was great. It only cost $130.00 for the service call and the work I was very impressed. After he left I realized that I was charged for the service call even though I had paid for it through Angie's List so I called the office and the lady on the phone was more than happy to look up my info and send a refund to my card without any hassle whatsoever.
Description of Work: I needed to have the A/C unit looked because it stopped working running when we switched over to heat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Frank W.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
A little over a year ago we let Malone replace both our conditioning units for upstairs and downstairs. They did a great job and the units have increased our comfort and lowered our utility bills immensely. We also had them change out the system at our previous home and had them do seasonal maintenance. Malone has provided excellent product and service for us for over 15 years.
Description of Work: Replace upstairs and downstairs HVAC systems
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
rebecca E.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
I called right when they opened and someone was here any hour later. Kenny was professional and personable. Explained clearly what the issue was and how much it would cost, what problems might be later down the road. He did a great job, house is nice and cool again. Highly recommend this company.
Description of Work: Downstairs a/c not working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$137
mike D.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
Work was professional, quote was within industry standard for brand and offered discount for two installs, great company for new carrier install.
Description of Work: Replaced two hvac units.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
William W.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
The technician was prompt, professional, and efficient. The repair was completed and we have had no further trouble.
Description of Work: Repair A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Donna E.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
I think they are prompt. They do the work. I think when they come up with issues, you can trust that they are issues, and not. We are satisfied with the work they do for us, or we wouldn't use them every year. They are fair when we had to use them.
Description of Work: They serviced it. They keep it maintain each season.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Adel S.
09/2017
4.0
heating & air conditioning/hvac
+ -1 more
He said the bugs killed the contact, so he changed the contact. Which starts the compressor. They are good, but they are expensive. The work was A, but the charge was pretty high. They charged $130 to come for 1 hour. They said it’s for diagnostic and repair. They put two charges within 1 hour. The part was under warranty because it is a 1-year old air conditioner system. He’s charging the manufacturer $100 for the contact and charged me $130. I have been using them for 15 years and they come quickly when I call them, even on the weekends they come quickly. They do marvelous work for the air condition and when they come for another service they discount 10% off because I’m just a regular customer. The interaction was just fine. The only thing is they are more expensive, but they are more reliable and I think they know what they are doing, but the charge is high. The work is good. He changed the contact and it worked alright. I would use their services again, because I have a contract with them but if I find a reliable service informative I use. So far I’ve not found anybody I know better, good and cheaper.
Description of Work: I use Malone Heating & Air. The new air conditioner they sold last year stopped working, so he came put the new contact.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$130
Christina B.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
They are on time. They guarantee that if anything messes up, like they come out to fix something and it breaks. Within an reasonable time frame they will come out and check to see if its their error. They are a good company.
Description of Work: They did the basic tune up for the spring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Andy A.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
gave quote on Saturday and replaced unit on Monday
Description of Work: replace heat and air unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michele L.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
After weighing the pros/cons of repairing our unit or replacing it, we decided to replace it. Malone was fantastic! They assessed our unit on Friday night, and had our new unit installed Monday. The house was cool by the time I got home. We purchased an energy efficient Carrier unit which, as it turns out, had a manufacturer's rebate. Also, with the EPB energy solutions program, we get a rebate from them, as well. The install a clean job. Malone handled the paperwork for the rebate, which prompted EPB to contact us and schedule the inspection for next week. This has been a very seamless process.
Description of Work: Replacement of heat and air unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Al M.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
Good experience, job was excellently done. Would certainly give them the opportunity to bid again.
Description of Work: Maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Michele L.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
The technician, Taylor, was VERY knowledgeable, friendly, professional, and courteous. He immediately saw a broken contactor and replaced that part. Unfortunately, the unit would still not come on (all we could hear was the clicking where it was making contact). Upon a further check, it was determined that ALL of the refrigerant was gone from the unit, which meant we had a major leak. Upon authorizing a leak test, the tester immediately found the leak in the outside portion of our system. We could also see oil around the coil. We opted to purchase a new unit, rather than replace parts on this one. This service call, replacement part, and additional testing amounted to around $250.
Description of Work: We purchased a diagnostic service through Angie's List and the provider was at our house within 20 minutes!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Wilbur D.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
The friendly, competent service man went about doing the work efficiently. He then reported to me and explained the status of my units, indicating the future use I could expect from them. When I asked about a related matter, he kindly explained what I could do to solve the problem on my own, and thereby saved me $72. Needless to say, I am very pleased.
Description of Work: I needed my annual HVAC inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beth R.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. They were very busy as this happened during the hottest week of the summer and several people were needing their air conditioners fixed at once, but they came as quickly as possible, explained the problems well, were friendly and professional. I would definitely use them again.
Description of Work: We had the 20 point tune-up done and also ended up needing to get some more work done- replacing the fan motor and capacitor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth S.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
They explain the process. They are clear of explaining the process of exactly what it is they are repairing and how long it will take. They are very efficient of doing the job. They do not mess everything up, they are very clean when they come in. They vacuum everything up when they are finished.
Description of Work: We had our other A/C unit replaced.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Dryer Vent Cleaning,
Auto Service,
Wells and Pumps,
Air Duct Cleaning,
Electrical
FAQ
Malone Heating & Air Conditioning is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Malone Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Malone Heating & Air Conditioning does not offer free project estimates.
No, Malone Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Malone Heating & Air Conditioning does not offer a senior discount.
Yes, Malone Heating & Air Conditioning offers emergency services.
No, Malone Heating & Air Conditioning does not offer warranties.
Malone Heating & Air Conditioning offers the following services: Air Duct Cleaning,Heat Pumps,Duct Cleaning,Air Conditioning Contractors & Systems
We do not work on gas logs, wall heaters, water heaters, and window units.