Malone Heating & Air Conditioning

Very well.

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We were satisfied, it went fine.

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Very professional.

Another great job

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Very well.

no complaints

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Great, I was very pleased.

I decided to use Angie's List due to numerous problems with servicemen coming to my home to do various repairs. I saw that Malone Heat and Air in Chattanooga, TN had a very good rating. I called them and an estimate was immediately scheduled (this required coordination as I work and needed to be present to let the service enter my property). Malone came to do my estimate for a new heat and air unit. They were prompt and arrived at the appointed time. They were very professional and told me I would have my estimate within 24 hours. The next day, I had an estimate which was very reasonable. We arranged a date for Malone to come and install the unit (this required an electrician which Malone provided). They arrived on the appointed date and appointed time and completed the work in a timely manner. All mess was cleaned up and disposed of. I am VERY happy with Malone. The things I appreciated: I work so a time had to be arranged for the estimate (when I could be present). They were present and waiting when I arrived. They arrived at the arranged date and time to install the unit. They communicated with me via cell phone at each step. They coordinated the electrician with the heat and air unit installers. The electrician was required because I had to have a whole new switch panel installed as the current one was too small to support a new unit. The electrician called me on my cell phone and coordinated his work with Malone resulting in only 2 days required for the installation of the heat and air unit and the electrician work. Thank you to Malone and I will use them again. I am very happy with my new heat and air unit. I will use this company again.

It went very well. The service man was prompt, professional and polite.

Everything went smoothly. One of the Malone family members ( I can't remember his name...one of the sons) came out to our home to discuss our needs and budget. We settled on a 13 SEER heat pump. He gave a written estimate. We called them about a week later after getting other estimates. They were competetive with a few other companies with prices...but they also had some awards for good service in the Chattanooga Area. The installers did a very good job. They accidentally cut the sheet metal cover for the air intake duct too small, but instead of trying to rig it to make it work, they drove all the way back to the shop to get new sheet metal and do it right. Also, the next summer (2008), the compressor in the unit was very loud and seemed to be malfunctioning. They stood by their warranty and had a technician come out and replace the compressor at no extra cost to us. We've had no other problems with the unit over the last 2 years.

Estimator arrived within 4 hrs of initial call. Made no ispection or assessment of unit, was only sales rep ( I had received thorough assessment for competitor). Made low bid for equivalent unit. Work completed by next business day. Technicians were polite, knowledgeable, helpfull, thorough and friendly.

Went well overall. There were some glitches because of desire on my part and contractor to do the job at year end; not all parts were available at right time. However, the crew returned promptly to install the parts when they came in and finished the job in a very reasonable amount of time. My evaluation of the price is not quite fair as I did not get bids from other contractors (not my normal practice).

I thought the price for the work was considerably high. They were professional and very nice, but I'm familiar with the market value should be since I have a background in heating and cooling. Their response time was quick and they were on time to the appointment. Their first impression was very good though I couldn't hire them because of their price. I probably will not use this company in the future.

They were extremely professional, he was very courteous. They had extremely quick response time. Explained what needed to be done. They came out the same day.

I called at about 8 am and was told the tech would be out in a few. He arrived at about 4 which I expected due to the hot summer weather. My compressor had stopped working but I was sure it was not the compressor. I could not find the problem myself. The tech found the problem with in 20 minutes and my air was up and running. I am very happy with the results.

Our old heat pump for the upper level of our house struggled last year during the summer and died completely about 2 weeks ago. We called the company we used in our last house but they could not come out without asking us to be there all day. Malone agreed to call before they headed to our house so I could leave work and meet them there last Wednesday. The man tried several things to get the compressor started but it was a goner, the system was installed in 1990. He called Jimmy Malone who came 20 minutes later with a quote for the new unit. We called back an hour later and he set us up for installation of the new unit on Monday. I tried to find someone else to get a second opinion but no one could come out before Monday to look at the old unit and it would be another week before we could get it installed if we needed it. Since I have a little technical ability and had looked that unit myself and agreed it was shot (honestly, I was surprised the guy tried as hard as he did to fix it before giving up) we decided to go for it. The crew showed up 15 minutes early for the installation and worked hard on a very hot day and through a storm (until the hail started when they took a well deserved break) and got it done by 3:00 pm. So far it's working beautifully and it's great to have a cool upstairs again.

Everything went exceptionally well. They had some things happen as usually occurs on any replacement, and the crew was able to address the problems quickly with very little loss of time. Jim Malone was always available by cell phone.

I called Malone Heating and Air after my a/c quit working. Brian called me to meet him at the house. By the time I got there, he had the unit apart and had located the leak. He repaired the leak and refilled the freon for $419.50.

As stated above, the job was completed with out error or incident.

We approached the company for an estimate after we were displeased with the service provided by the contractor selected by our home warranty company - which was to replace our furnace only. The original contractor assured us our duct work was not in need of replacement. We found otherwise following its removal. All work began on-time and finished ahead of schedule. All laborers were very efficient and stayed on-task. They were thorough and pleasant. The supervisors were especially helpful in explaining to us what tasks were being completed and why they were necessary. We reviewed the day's work each night and asked any questions or made any requests the following day. Our questions and concerns were addressed quickly and resolved. We were especially pleased with the finished quality and craftsmanship and are extremely pleased. The laborers even swept our cellar for us following completion. They left no debris.