Malone Heating & Air Conditioning

AC went out on Friday night. Called Malone Heating & Air on Saturday morning. They had a service tech out within an hour or so. He checked the system and found that the compressor had blown. Malone kept us updated on delivery schedules of the compressor order and once the parts were in town, quickly installed the compressor and cleaned the old central unit. We were impressed with the professionalism of their entire staff, especially Kevin, who installed the compressor.

The air wasn't cooling our lower floor and we call Malone based on the positive feedback here on Angies List. The rep was on-time and explained what he was going to do and when it was done provided detailed feedback. We ordered the necessary part and when it was delivered he arrived to install the part. The part was installed and the cooling began. They were prompt, courteous, and explained all clearly.

It went great! They responded quickly and had great communication. I needed this repair done asap. I called late at 6:00 pm and he arrived the same night at approx.10:00 pm (wow, that's a great thing). He performed the repair quickly and didn't try to sell me any unnecessary services. Very professional.

Workers arrived on time, removed old unit, installed new unit, tested it. Wore booties when inside the house. Connected awesome new, programmable control mechanism. All work was completely in a timely manner and on budget. Entire area was cleaned up, old product removed. All workers were very polite and professional.

Every thing was done the way I was hoping.

It started getting warm so I cranked up the A/C and crossed my fingers. One of our 3 zones was not cooling. It was almost time for our scheduled maintenance with Malone so they came out and evaluated the bad unit and did the scheduled maintenance on the other two. He gave me a repair estimate, detailing and showing me what the problem was. I had not been happy with the current unit from day one, an inferior quality unit installed by a building contractor trying to pad his bottom line. So Jim Malone came out to the house and discussed with us our options. We decided to replace it with a TRANE XL15i Heat Pump and associated Air Handler. He went back to his shop and called me within the hour to set up the installation appt. 2 days later at 9 AM. The Installation team showed up at exactly 9AM and went right to work. 3 hours later we had a brand new system working beautifully and no trace that these guys had ever been there. No muss mo fuss and no mess. These folks are real professionals which is why I use them and will continue to do so. I mean it very sincerely when I say it has always been a real pleasure doing business with Malone and I highly recommend them to anyone who needs Heating and A/C work

The price at Malone Heating & Air was reasonable. They were here when they said they would be. We had gotten one estimate that was about the same as theirs from a different company, but their people weren't as courteous as the people at Malone. They were here on time and they did the work really faster than they said they would. They certainly cleaned up well before they left. We had a little issue afterwards and they came right out and checked it and it wasn't any of their equipment, but they didn't charge us for that.

Researched HVAC companies with Angie's List because I had no idea what to look for or who to call. There were several that came to the top of my list but there was something about the tone of the reviews for Malone's that drew me to them. Turns out it was the right choice. Called Wednesday late morning and they had a tech out by early afternoon. Pablo was delightful - very courteous. He diagnosed a grounded out compressor and showed how he determined his finding. The system is 20 years old so it was about time anyway. Pablo did not try to tell me one way or the other as to what I should do - he arranged an estimate on replacing the compressor or replacing the system. Thursday morning Jimmy Malone arrived right on-time, looked the system over, and sat down with us to talk about options. He very politely answered all of our questions, gave us several options, and allowed us to decide what the best course of action was - at no time did we feel like we were getting a 'hard sell' or being steered towards any particular system. We decided on replacing the system, and were able to make a good selection for our needs and budget. He scheduled the install for Monday morning, but that afternoon he called indicating he had a crew available to do it Friday if we wanted, which was better for us. The crew arrived on-time Friday morning. Robert and Casey were just as courteous and professional as everyone else we had dealt with at Malone. They did not mind me asking questions, and they asked me how I would like things done. When the job was complete (took all day, just as we were told), the installation looked amazing and the system works wonderfully. The crew really paid attention to details, and when they were finished they cleaned up every bit of evidence that they were there. When they left they said to call the office and arrange for payment. The office staff at Malone's was extremely friendly and helpful. Everything was taken care of easily and Lisa was a pleasure to speak to and deal with. I have had some experiences with home repair/maintenance companies that were not good, and I was skittish about what would happen with dealing with HVAC. Malone's was excellent in every way, and it had been a pleasure working with them!

They were prompt and very courteous.

We called the installation company, Malone, and they responded quickly. I'm sure the problem we had could have been caused by a number of things because it took many housecalls before it was fixed. Finally a supervisor came out twice after two other men tried to fix it and after we had called an electrical company to replace the breaker per Malone's request. I am really not sure what the problem was, as we were told several things, but the unit is fixed and we have not had any other problems with it. I chose Malone in the beginning to install my unit because I felt that they would stand behind their work and I was not disappointed.

In the late afternoon/early evening we noticed not-very cold air coming through our air conditioning. I found a tripped breaker which I reset (it goes to the outside A/C unit). I check the unit outside and the fan wasn't running, so I set the air on "fan only" while I poked around and did some research. Based on the info I found, it seemed highly likely the unit's run capacitor was bad, or possibly the fan itself (less likely). Having no time to handle this myself the next day, I called for service the next morning at 7:50 am. Tech arrived at 8:10 am and diagnosed problem as bad run capacitor. Replaced run capacitor. This resolved the issue, but the tech also noted leakage of condensate drain line (we actually had a fair bit of water in the basement because of this) and unclogged it, which resolved the leakage. The tech was very professional. I'm only rating them a "bad" on the price because of the $64 charge for diagnosis on top of the service charges. This was a simple problem that took only a couple of minutes for the tech to diagnose. The company has a flat charge for diagnosis, and their customer service person did explain this to me on the phone during the initial call, but I didn't understand that this fee would apply if I agreed to have them fix whatever the problem was; the way it was explained, I thought that if we had them do the work that we wouldn't get charged the diagnosis fee--this may have been wishful thinking on my part. I don't have a problem with them charging me $88 to replace a $15 part; I expect to pay for their service. I'm sure that some problems do take time and expertise to diagnose, and I'd expect that time to be charge as part of the services performed, but in this case it's like paying an auto mechanic $64 to "diagnose" a burned out fuse.

Called Malone heat and air on a Monday morning , a friendly lady answered the phone and i explained my heat pump stopped cooling.After talking to the service department an appointment was made.A very professional technician came to the house to troubleshoot the unit the same day , he determined the heat pump had a bad fan motor.He also checked the capacitor which was still good.I received a call back the next morning with a quote for a new motor/fan which after my approval was ordered.The parts were installed on Wednesday by a technician and had the unit working within 30-40 min.Communication from Malone Heat & Air to myself was excellent.The lady that gave the quote also called me each time before a technician was on the way and the technicians called before they came to my house.My experience has been extremely good with this company , from the friendly lady on the phone , to the professional and knowledgeable technicians. I would highly recommend this company.

I've gotten good service from them.

They are a good company. They are very responsive. They are reliable. What they say is exactly what they do. They are professional. Their prices are good.

I reviewed Angie's list for a company with good service records and selected Malone Heat and Air. I called, set an appointment, and they arrived on schedule and gave me a report that said the things that were wrong. I double checked what the technician said in his report and found it accurate. Unfortunately, based on major rusting and cracks, my unit had to be replaced.I scheduled a report with Mr. Malone and he also arrived promptly. He gave me multiple options from multiple brands for my heating unit and patiently described the pro's and con's from each option. I selected a unit and we scheduled the installation for the next morning. The installation team arrived promptly and installed my new unit. It took them most of the day. I was impressed that every time they had to come inside, they put covers over their feet. When they were finished, because they had to shut off the gas, they restarted both my gas hot water heater pilot lights. They cleaned up and didn't leave a mess. Mr. Malone gave me credit for the original service call that we had paid for.The next day one of my hot water heater quit heating - the pilot light had gone out. I relit the pilot light but it went out again during the day. I called Malone H&A and they sent a service technician to see what had happened. The corrected the problem - somehow they had loosened up the pilot light when they relit it the first time. They adjusted the pilot light and it's worked fine since then. No charge for the followup call.

Jim Malone came out and worked out a plan to properly condition the air on our project. While I think the resulting plan is a little overkill for most people, I could not be happier. The workmen were great and did an incredible job. They cleaned up after themselves and the systems are working great. I would without a doubt recommend Malone for any HVAC needs. The only thing that could have used some improvement was communication. It was a large job that required multiple days. I wish I was briefed everyday on when and if people would be here the next day. The communication would allow the customer to plan their day and other contractors better.

This was the first time I used them. Their service response was incredible. They came within a couple of hours each time, and even though it was an emergency type situation, they did not charger us any emergency fees. They were friendly, and the receptionist was friendy. I would use them again in the future.

The dispatcher was great, as the system was purchased from Malone Heat and Air by the previous home owner. No matter, they quickly confirmed the installation date, warranty information, and called me when the repairman was on the way to my home. When Lennox gave conflicting warranty information, they worked with me to resolve the issue. This saved me from paying for a new blower. In the end Lennox covered the part under warranty (~$900 savings). The on-site diagnosis and repair took ~ 1 to 1.5 hour total, but the labor was $352, which seemed a little high. Understand that there was travel involved, benefits, salary, etc of repairman and company profit. Plus dispatcher salary, benefits, etc.

They arrived on time and made the inspection and I was satisfied with their work. I have been doing business with them for quite some.

Called Malone at 8am during 100 plus degree temps when our air was not working and the tech worked us in around 6pm that night and fixed the problem. It was extremely hot and they were booked and I was thankful for him coming on the same day I called for service. We had called out usual service company but had not received a callback for 2 days with me leaving messages. They did call back long after I called Malone on that same day. Told other service that I had already called another company and hadbeen promised that they would come out that day. We will be using Malone from now on for our a/c and heating maintenence and repair.

They were very punctual, prompt and got the work done. I will use them again in the future.

My unit was under warranty and I spent $4500 on that work. It was a good price and he gave me a discount for the unit as well. He was really very professional and cleaned up after themselves. It was a good job overall. They are really good and I will use them again.

Overall, this service was performed to a high standard, which we have come to expect from Malone. See our description of services above for more detail.

The serviceman was here within a few hours. The unit was frozen, so he had to wait. He took the unit apart and checked several things, then discovered the evaporation coil was very dirty. He cleaned it and the unit was running fine. The only reason for the "B" rating on price is because the cleaning, which only took 20-30 mins was $118.00. Otherwise, I was very impressed and would recommend them and use them myself in the future.

Went very well. AC not cooling sufficiently. Made call at 11:00 a.m. on a Monday. Repairman worked us into his schedule and arrived late afternoon. Made repairs accurately and quickly.