Malone Heating & Air Conditioning

Malone is great. We have replaced both of our Air Conditioner units with them and have them do their bi-annual service checkups which gives you 10% of their rates. When you call them during the day, they'll get someone out right away. We had an issue where BOTH our systems stopped working and Jason came out and spent some time and replaced the capacitor on the bottom unit and drained the water in the upstairs. He was very professional and provided great details. It turned out that the upstairs unit failed again a couple of days later, so I made an appointment for 2pm and at 2:01pm got a call that they were on their way. They fixed it (balancing issue) for free. We're very pleased with their service and plan on using them in the future and ongoing.

It went just fine. It was perfect. He was about 30 minutes later than expected.

Our upstairs unit went out yesterday afternoon, I called Malones this morning and they had a repairman here early! Nate was great, even worked out in the pouring rain to diagnose our problem...the total bill came in under the estimate! He was VERY professional and courteous. I used the Angies list coupon for a $49 service call and then the bill for repair/labor was $351.

Everyone we dealt with at Malone was first-rate. Sales and installation staff were courteous and professional. Were not the cheapest bid we received for the equipment that we purchased, but feel as though we received good value from their work. All work was completed on time and as-promised. Would recommend to anyone looking for quality work as opposed to just the cheapest price

Chris came out the same day I called. Temperature in my house was 86 degrees. He was very polite and professional. He reviewed my warranty information and only charged me for labor. My house was cool within a few hours. Will definitely use them again.

Great! The appointment took only a few emails to set up, and the technician (Jason) showed up exactly on time. He performed all of the maintenance inspections and corrected several problems without extra charge. The A/C was freezing up and it was 80 in the house when he arrived. After he finished, it kept cooling and cooling and cooling. Finally when it was cold enough to hang meat, we set the thermostat to 72. The temperature at the thermostat has not strayed from 72 and the A/C spends less time running than it has since we have lived here. Because the unit is ancient, this was the equivalent of raising the dead. I'm really impressed by the professionalism of these people and I'll recommend them to all my friends!

It went very well. The gentleman who came out to the house tried to replace my freon (sp?) first as that would have been a less expensive fix. Unfortunately, that did not work and he fixed my problem as soon as he was able to get the part for it. I called them back ths week to fix my second unit that just went out. I would recommend Malone Heating & Air to anyone.

Very polite and showed me proper install of filters.

It went really well. They were timely and professional. We haven't had any issues with the products since. They are pricey.

The previous visit by Malone Htg and Air for cleaning and tune up only coaxed two more weeks of life out of one of our units. The ancient air conditioner and furnace needed to be replaced. We knew it was going to be a good experience when the service technicians got out of their truck and immediately placed a batt of insulation under it to catch any oil drips. The rest of the day went like that. They were respectful of us and our home. Not even a speck of insulation on the carpet upstairs despite numerous trips up and down to the attic. Fabric placed on the stairs and doors were quickly shut. It was a very long and hot day for them and our very tricky driveway proved to be a challenge when they were leaving in the rain. Even with the truck being stuck for another hour plus they never lost their patience or complained. We have now dealt with 5 employees from Malone. "Good enough" is not in their vocabulary. They do the job like it was in their own home.

Technician arrived within the time window I was given. He was professional, prompt, and thorough. Price was reasonable, about what I expected. Will use again.

Purchased Big Deal special on Angie's List - $69.00 for 20 point checkup on central heat & air unit. Malone Heating and Air contacted me the same day to set up an appointment. Told them I needed immediate appointment since it was very hot and my a/c unit kept freezing up and not working. They scheduled an appointment for the next day. The technician, Pablo arrived a few minutes early for our scheduled appointment. He was professional and very pleasant. He did a full check on my unit and refilled the freon. He gave me some specific tips on how to increase the efficiency of my unit. Said that my unit being low on freon could mean a leak somewhere and to see how things went in the next few weeks and if it froze up again to call them back for a leak search. He said that my unit was 4 1/2 years old and should still be under warranty, in case it needed to have the coil replaced. Although I did not purchase my unit or have it installed by their company, he gave me the name of the person to contact in their office and said she could run a check using the serial number of my unit to check on the warranty information. I did this and was given the information on my warranty. Sarah, in the office was also very pleasant and willing to check on my warranty information and did so and called me back with the information a few minutes later. Was also told that I could transfer my warranty to their company in the future if I decided to do this. I was very impressed by this company and plan on using them in the future for both my air and heating needs. They gave me an appointment very quickly and their technician was prompt, professional and very helpful. He answered all of my questions and did not try to rush away before I had a chance to ask my questions. He did not try to sell me additional services or talk me into a repair job which might not even be necessary. He just told me what to watch out for and then to call them back if I had any further issues with the unit. He was the one that reminded me that I probably still had time on my warranty left and gave me their office number so they could run a check for me.

ok at time but ac stopped working 10 days later.

They're really good, they came out when it was called, fixed the parts and got it done. They come when you need them.

Technician was very matter of fact but still pleasant, nice to talk to and very helpful. Thermostat didn't kick on when a/c tested so was replaced. Seemed a little expensive, technician wasn't here more than 30 minutes. However, technician was very knowledgeable and efficient, so overall pleased with service and would use Malone again.

The services from Malone Heating & Air were good. They just feel like a professional company. They have been around a good while. There is a lot of details but they got their act together on. They are accessible. You can get a hold of them. There are other small details like other smaller air companies didn't seem to have. It was a hard time getting a hold of other people and getting them to schedule and coming out and install something. They were reasonably priced. The price they weren't horrible. I would use them again.

They were a little expensive but they did a good job. They were prompt and courteous. They were professional and reliable as well.

Office staff was courteous and knowledgeable. The service technician was on time. He put on shoe covers each time he entered the house. He answered all my questions and explained the work that he was doing. He told me all of the options for repair or replacement and arranged for Jimmy Malone to come to my home. Mr. Malone discussed the options again in detail and laid out the costs and schedules. We agreed on a price and then he gave me credit for the diagnostic call. We decided to replace the unit. The installers arrived on time and placed drop clothes to protect the floor. The old units were removed in a timely manner with the men taking extra care to not cause any damage when moving the large equipment. The new units were installed with several improvements, including disconnects for each unit and relocation to meet code and for convenience of future maintenance. The installers were courteous and answered all of my questions. They cleaned up after themselves and asked if I was satisfied before they left. Mr. Malone had stated that no payment would be accepted until the job was completed and I was satisfied with the work. It was my choice on how to pay the cost of the unit and installation. I called the office and paid with a credit card. Overall, this was a very positive experience, I would recommend this company to anyone needing this type of service.

They did an A/C checkup and also performed maintenance on some of our other units. They were on-time, professional, and I would use them again if needed.

Malone Heating & Air did excellent work. They did a really good job. It went really good. There was one miscommunication on the brand we were waiting on the brand of our split unit, but we got it taken care of correctly. Other than that, we were good. It was good service. I highly recommend them. I've used them in the past, over 10 years ago, and they are always good in responding to service calls.

They did a good job. They were excellent and found out exactly what was wrong and did the repair for the quoted price. We ended up calling them after another company came out and looked at our problem and actually made it work. The compressor had blown out in our AC unit, and it is an older unit but it would have about $10,000 to replace but the cost of repair for the company that came out and did something wrong that caused the fuse to blow and that cost us an extra $200.

Jimmy Malone first came to our home and did a thorough review of our A/C and heating needs for the upstairs portion of the house. The existing system was 27 years old and was never really sized to heat and cool the upstairs. Jimmy explained why he was recommending the type and size unit to meet our needs and then answered all our questions. The estimate included cleaning of the old ducting, adding a new section of metal duct and a new run into a downstairs washer/dryer room that had not ever had a vent in it, as well as providing the new split unit HVAC. The crew was a bit late getting started the first day but made up the time and even worked late. This was a full two day job and it was done very professionally. The technicians laid out runners on the carpet from the front door to the upstairs and into the attic space where the indoor unit was installed. They always wore cloth booties to keep our floors clean and they cleaned up carefully removing all debris and even vacuuming the floors before leaving. They tested the new unit and we were very pleased at how well it both heated and cooled the upstairs rooms. I had previously used Malone Heat and Air to install a new split unit to cover our downstairs area and thus was confident in using them for this service. I am very happy with the installation and trust Malone with all our heating and cooling needs.

Very responsive. High quality work done on a timely basis. Price was a little high.

Absolutely awesome service! They came out within the hour and job was completed within 3 hours (they had to go for a part and come back). Professional and courteous service and a good price. Highly recommended.

Malone Heating and Air provided us with High Quality products and service in a Fair, Honest, Professional and Very Fast manner!! I called Jimmy Malone of Malone Heating and Air on Monday July 1, to get a quotation for installing two complete package heat pump systems at our rental duplex. Malone was the fourth quote from different suppliers, and by far the lowest price for the work to be completed. I specifically asked if Malone would cut the crawl space wall instead of breaking the blocks and this was not an issue. I asked if Malone would allow me to have TVA/EPB inspect the installation and air flows to ensure a proper installation, and again, no issues.... Everything I asked for, Jimmy Malone was willing to provide. Jimmy Malone gave me 4 priced options for different equipment. We chose the Trane brand, agreed to the price and the work began on July 4, 2013.... I was surprised that they were working on a holiday, but Jimmy shared that his men wanted to work due to the cooler wet weather. The job was completed on Friday July 5, including the installation of all new ductwork, room vents, new electrical to the Heat Pump, thermostat, etc. The work was very professionally completed, and all was absolutely perfect! I am a very particular buyer, and these guys have done an outstanding job, for an extremely fair price! I would highly recommend any service that Malone Heating and Air supplies..... They provided us with High Quality products and service in a Fair, Honest, Professional and very fast manner!!