Malone Heating & Air Conditioning

I HAVE HAD NO CONTACT WITH THIS PROVIDER. WHEN I ORDERED,IT SAID THEY WOULD CONTACT ME BY FRIDAY 10/24. BY 1:00 MONDAY AFTERNOON 10/27/14 STILL NO WORD, SO I HIRED SOMEONE ELSE. ITS GETTING COLD SOME NIGHTS AND I NEED TO BE ABLE TO USE MY HEATER. MY GRADE ABOVE NOR MY APPROXIMATE SERVICE ARE VALID BECAUSE i HAVE NOT HAD ANY CONTACT WITH THIS COMPANY. THEY DID HOWEVER CONTACT ME BY MESSAGE JUST BEFORE YOUR MESSAGE I RECEIVED ON MONDAY 10/27/14. I HAVE ALREADY HIRED SOMEONE ELSE AND NO LONGER NEED THIS SERVICE. THANKS.

They took the time to answer questions and explain potential problems clearly.

They were fast, and the repair was reasonably priced.

On time, knowledgeable, courteous and prompt service

The technician was there in short period and was very professional.

The HVAC unit was working the same day as the service call, and it has been running great for the past few weeks.

Very knowledgeable and courteous, but arrived several hours later than scheduled time due to a change of repair personnel.

My experience turned out very well. They did what they said they would. They were very professional. Their prices were in line with other companies.

Excellent in every way! Punctual, friendly, professional and competent. Very neat, no mess, no dust, - which was important especially with the duct cleaning part of the job. A few days later, the air conditioning in one system (in the older part of the house) just quit. It was a Sunday afternoon, and so I phoned the Malone number I had in order to leave a message for the repair crew to schedule me, hopefully for the following (Monday) morning. Surprisingly, a live person took my call and promised to come immediately, from a location approx. 45 min away! He arrived as promised, took care of the problem in a matter of minutes (something had jammed somewhere) and explained to me that this service was free of charge, since the problem had occurred within 30 days of their service. Thank you, Malone!

They came out and check it out. They told me that it tripped the circuit breaker. When the blower stopped working again they came out and replaced the blower motor capacitor and control panel. They were very prompt and efficient. They sent a man out to first do a diagnosis. They cam back the next day to finish the job.

Overall service went well. Only complaint is the smell of the technician who came by (pretty bad body odor, and this was in the morning, I was likely the first appt). Otherwise the work was great.

It went fine. It took them about 45 minutes and they sent 1 tech. They also added some freon. However, they came too early and I wasn't prepared. They also didn't call ahead of time.

It was a good. He went right to work and cleaned up everything. They got the job done in about one hour and he was efficient. He took the filters out and hosed them down. The scheduling was good.

Our AC went out on Saturday evening. On Sunday morniing, we reviewed Angie's list for Heating/Air systems providers. We contacted Malone on Sunday, mid-morning. We were able to speak to a person! My husband explained how the system was performing and that he thought it was the capacitor, since we have had to have it replaced before. Kenny, from Malone Heat and Air showed up around noon. So, so prompt. He diagnosed a "swollen dual run cap" and replaced it and charged the system with 2 lbs of r-22 refrigerant. Kenny was pleasant, professional. Although I was a bit surprised at the cost (we have had the same service and part replacement from another company and it did not cost this much), in retrospect, perhaps it was higher due to the Sunday service.

These people are great. They are very professional and thorough. We were very pleased!!!

They ended up finding a couple of issues, and they did a good job of repairing them. Furthermore, the technician was professional and friendly when dealing with my wife.

This is the third time I've used Malone. They are great--fast and responsive, and they explain what they are doing for each issue.

The technician was very professional and punctual. The recommendations he proposed were very costly.

They were very prompt to call and schedule a time for the service, and they arrived right on time. I have two units - one in the basement and one in the master bedroom upstairs. They were working on the units inside and outside for about 3 hours, so they definitely took their time to get things right. One of the units outside has been squealing since winter, and all that needed to be added was the R-410a. After the tune-ups, both inside units were making little annoying noises, so the tech came out again to fix those. Once again, he was very prompt and professional, and everything is perfect now. I felt they were very professional, honest and prompt to arrive. I will be using Malone again for future tune-ups and services.

Initial repair lasted about two days. Had to call them back out. They found freon leaks that they didn't find the first time. They patched the leaks and we have had no problems since. They did not charge us for the additional freon.

I have bought 2 Performance tune up with 20 check point for my 2 AC units ($70 each, regular price is $100). The technician came 30 min late and he did inspect the units. He said for the first unit, the capacitor is reading low, better to change it and if he does it now no service call and I have asked him how much, he said $173 incl. all. I said check the other and we will see as it was my upstairs unit and I don?t use it much. He checked the second one and said same thing and this one was showing lower than the other. I said go ahead and change it. I came back into house and checked the part price its $9 at home depot (440-Volt 45/5 MFD Dual Rated Motor Run Round Capacitor). By the time I come back he already replaced it. I have asked him about it while receiving my receipt, He said ?If you know how to do it, its $5 (He had replace it with Trade Pro or some company capacitor from his truck) If we do it it includes labor charges and we charge around $100 per hour etc?. I said ?I understand that but it should be somewhere around $100-$120 since the part is $5?. He said we have business overheads and we have to run the business and if you want to talk to compliance dept you can call them and talk to them. I said fine. Overall, he tried to cover the discount from the coupon and wanted more business from me. So he has done "very good" job in getting me into the sales pitch. I would NOT recommend Malone for anyone.

from reference on Angies list phoned for service late Saturday after noon?Tech showed up (with out olive) at about 8:30 m Sunday am

They did a good job, showed up on time, and I had no problems scheduling with them.

When I called to set up an appointment with Malone Heating and Air the receptionist was courteous and helpful. Jimmy Malone returned my call that day and set up our appointment for an estimate on a new unit in approximately 2 days and did the work and scheduled the work for about one week later. Everything was explained clearly and we knew exactly what to expect and we are very pleased with the company. It's rare these days to find a company that is so prompt and efficient as Malone Heating and Air.

Company promptly called to schedule service in timely manner as stated they would. Technician "Kyle" arrived promptly in scheduled window for service. Kyle was professional, clean, courteous, and well dressed for the job. Kyle Performed service quickly and wore boot covers in house to protect flooring. Kyle was knowledgeable and discussed future recommendations based on experience for filter and maintenance of my 16 year old split/unit. Definately would recommend this company and will use in the future.