Malone Heating & Air Conditioning

First of all I called them today and they came today which put them way above the previous vendor that came out. I was impressed because I was told about things that were wrong with my system that had never been brought to my attention. I love Malone H&A, I have used them in the past and I will use them in the future.

Original service tech who added Freon could not do tune-ups, so I was charged for his trip and the subsequent tune-up service call the next day. I was told by Malone heating and air that they did not think this was fair and they would refund some money. Again, they were the ones that brought up this information and voluntarily refunded money. Definitely an impressive show of business ethics..

We are very happy with the service and attention to detail that Kenny with Malone Heating and Air provided for us. He was so down to earth and empathized with our concerns. Kenny drove back to the warehouse to get the parts that we needed and had us cooled in no time. He let us know that we could possibly need a fan blade in the future because it could cause the unit to go out of balance. We actually thought that this could be one of the problems, because the unit made so much noise when it was running. He gave us the option to get a quote from the office on getting this replaced in the near future. We are extremely pleased with the thorough service that we received from Malone Heating and Air. We highly recommend them.

Jason, the technician, arrived the same day I requested service. He looked over every part of the hvac unit very thoroughly and was able to identify a small concern that was causing a big issue. A loose wire had caused our unit to stop working. He didn't try to perform any costly repairs that weren't necessary. He was able to diagnose the problem and repair the unit very quickly. Great work!! Thank you Malone Heating and Air.

They came out the same day and gave me an estimate. They did a price match which resulted in a $300 saving.

We own a rental home that we truly love and when the tenants called to let us know that they were having trouble with the gas furnace we turned to Angie's list to find a company to diagnose and fix the problem. So happy with the one we found: Malone Heating and Air. They came out fast to diagnose the problem. They were on time and communications with them has been outstanding. They had the replacement part that caused the trouble in their truck. After giving me an Estimate over the phone they went ahead and replaced the part. Then they called to charge my credit card. Very professional and friendly. Will use them from now on. Thanks Malone H & A for excellent service!!!

It was great. The company sent 1 tech and he was at the home for less than an hour. The price was reasonable and the tech made some good recommendations.

He was very nice and worked quickly. I was disappointed that they charged an additional $36 on top of the bid deal of $49. I felt mislead.

Excellent! They were prompt and professional. When we attempted to install our own Wi-Fi thermostat and it messed up, they came out and fix our errors -- a couple of times -- well above and beyond.

It turned out fine. There were no additional charges. I really didn't have any dislikes. They were very professional and they did a great job. They're really helpful.

We had never called this company before, but found them on Angie?s list. They were able to come out the same day we found an unexpected issue with the heat pump and diagnose the problem. After an unanticipated delay in getting the part in, they were willing to come out on Saturday and fix the problem due to forecasted very cold weather. Very professional and courteous to deal with.

Comes to find out that they work on gas and I have heat pumps. So I cannot use the Deal

The heating system wasn't heating our home. The technician arrived in just a few hours of my call on a very cold day. He tested several things on the unit and determined that a part needed to be replaced. He advised me of the cost prior to making the repair. He was very professional and my unit is now working properly.

They did a good job. They were very polite, punctual and professional. I would use them again in the future.

Very thorough. Found that the heat pump thermostat was not working properly.

The Tech Pablo arrived on time and checked my Thermostat and informed me I got the wrong Thermostat. He told me what to go get and he went to another call. He came back and installed the thermostat and checked my whole system. He was able to get my system running but informed me I had a problem with one of the valves. He was very informative and even called the owner to come out check the system also. The owner of the company was also very nice and informative and gave me some options. Would definitely recommend them and do business with them again.

We were quite pleased with Malone Heat & Air's service and we plan to continue to use them in the future! It was reassuring to us that the previous owners of our house (we've lived here 6 months) also used Malone Heat & Air for service and we recently noticed one of their vans across the street at another neighbor's house.

It went well. They showed up on time and all service was performed as expected in a thorough, timely manner.

Found the ad on Angie's List and needed to have some routine maintenance. The scheduling was easy, the service rep was professional, and the whole process was easy.

Did the job. Haven't actually compared the numbers but it did seem like my electric bill was cheaper this year than it was last year. Would hire again.

The service tech arrived on time and was polite and professional. He answered my questions about the old unit and told me that while it was quite aged, it was working well. He helped me fix a banking noise I'd heard in one return. From the first email they sent me to schedule my appointment, they were courteous and nice. I would use them again.

Everything we went well. The upstairs unit AC would also come on loud and he also was able to make it come on quietly.

It was both bad and good, thus the grade of D for Malones HVAC. One of our heat furnance units was acting up and we found Malones on Angie's List as one of the top rated providers. Grades for Malones: A - RESPONSE - We called and they arranged for a tech to come out on the same day and only charged $70 for the trip. The tech was very nice, friendly and responsive. D - QUALITY - Although they were quick to come out, they misdiagnosed the problem resulting in us spending $140 on a part that was unnecessary and did not fix the problem. F - COST - After their original diagnosis as being a faulty control board and ignition sensor, they quoted us $475 to replace it! I'm no HVAC expert, but that sound a bit high. I did 30 minutes of internet research and found that the control board only cost $140 and the ignition sensor $35 and that is was about a 30 minute repair job. I bought the part and had a differnt HVAC tech do the install. Based on the symptoms, he questioned Malone's diagnosis, but since Malones assured me this was the problem, he did the install he in about 20 minutes and he only chargeed $85 compared to the $475 Malones was going to charge me if I had called them back. I'm glad I didn't because that did not fix the problem. Had I called Malones to follow up on their estimate, I would have paid over $500 (with tax) and still not had a working furnance.

They're a good company and always do great work! I have them change my filters, check my units, and do any maintenance required. I'd certainly recommend them -- and do!

We had just closed on our home in that morning. By late afternoon we realized the heater was not operating. Excellent customer experience. Chris was very detailed and explained the problem. We contacted our home warranty company the next day, and their preferred contractor perfomed the exact work Chris had diagnosed. Chris also started our water heater pilot light as a courtesy, since we were not familiar with natural gas equipment. Highly recommend the folks at Malone Heating and air. Thanks