Get matched with top appliance repair pros in Caryville, TN

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"We called Mr Appliance in June to help with a smell in our dishwasher. At that time the tech told us he found what he thought was the source and remedied it. He also informed us that if the smell comes back within a year it would be covered under warranty. Fast forward 3 months later, the smell is back. When we called to ask about a followup visit they proceeded to say it was not covered under warranty and charged us another $140 to come out for diagnostics... okay, cheaper than a new dishwasher, please come out. On scene the new tech tells us he cannot find anything wrong. Proceeds to tell my wife to clean it more often then charges us another $50 for customer consult. $190 later we're in the same spot + a HUGE scratch on our hardwood floors. Would not recommend. I am in the process of following up for refund of the $50. 😡"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"After saying they DO service my LG refrigerator, Tri-County sent a repair technician out same day who immediately knew what was wrong even before he did a thorough check of my refrigerator. He seemed knowledgeable and explained the repair process to me at length. Once I contacted LG and got a warranty replacement of the compressor approved, Tri-County was sent an email which gave them directions on how to quickly call the LG parts department and request the replacement compressor be sent at no charge. Tri-County then refused to call LG, at all. They insisted that I had to get the compressor myself. LG confirmed that isn't even legal since EPA regulation forbids them from shipping the compressor to anyone without a valid EPA certification. I called Tri-County and asked to speak with their office manager or owner. Ruby started our conversation by going on the offensive without even listening to anything I said. Once she paused for breath, I took the chance to explain the issue and what was being asked of them. Literally 5 minutes on the phone following directions given to them in an email that they already received. She stated that she doesn’t do all of that because these companies “keep asking for more paperwork” and that she “doesn’t run circles or jump through hoops.” She then said this entire issue was my fault because I didn’t ask whether they work with warranties at the start of my contact with them, as if that’s a reasonable question to expect a customer who knows nothing about appliance repair to ask during initial contact. Then she hung up the phone without another word."

"Such a shame. Ron owes me $218.50 for $200 parts deposit plus tax that he never refunded or credited back to me."