R&S Flooring

Description of Work: Hardwood flooring.

Description of Work: Feeling extremely pleased with my new floors that were done by R&S Flooring! My sister and I recently bought a house that needed to be renovated completely with all new floors. The house was already laid with real hardwood in the foyer area, laminate throughout the living room, cheap vinyl in all 3 bathrooms and kitchen, and carpet in all 3 bedrooms and bonus room as well. The carpet was in the worse shape next to the vinyl, so we knew made the decision that it had to go! We had been looking at laminate to replace what was there and thinking of laying tile down in kitchen and bathrooms. One Saturday my sister and I were in Franklin shopping for furniture for our new home and stumbled across R&S Wood flooring…the name of course caught our attention since we were looking for replacement flooring. We said to each other” hey lets go in here and take a look at their floor selections” This is when we met Bill, who is probably one of the best salesman I have met in a very long time! He was so kind and patient with us keeping in mind it was about 10 mins till closing time on this particular day. He began educating us on the new Luxury Vinyl Plank and Luxury Vinyl Tile and advised us that laminate floors are becoming a thing of the past and we should really take a look at the LVP/LVT. We loved that this stuff is waterproof, pet proof, and kid proof! Upon me calling that following Monday Bill scheduled for Clayton to come out and take measurements of the house. Clayton was great and really knows R&S products! He walked me thru the entire process and also gave me suggestions on brands of flooring that were best to go with. Once all measurements were in my sister and I went back into the store to pick out our flooring. While picking out our flooring Bill offered us their 15 month interest free payment plan as well as a coupon they were offering at the time to help keep us within our budget! Once all floors were picked out we were scheduled for install. On the day of install the guys were right on time that morning and installed both the Luxury Vinyl Plank and Luxury Vinyl Tile in one day. The next day the carpet was installed in all bedrooms and stairwell. Their carpet guy is awesome as well! His name is Jeff and he is a one man show. It took him literally all day to install all the rooms and the stairs but his work ethic was very impressive. There was an issue with the sub flooring in the foyer area where we pulled up the real hardwood that was actually glued down instead of nailed. The sub flooring was not replaced due to R&S guys feeling like it could still be useable, but once the plank flooring was installed there were huge dips and pockets that you could feel underneath your feet in the sub flooring when you walked the area. I called Clayton up with my concerns about the issue with the foyer area…He sent a guy out within 2 days of our conversation to check out the issue and at that time it was explained to me that the floors are covered under a 1 year warranty if absolutely anything goes wrong. This warranty was included in the purchase of the flooring and the install and it was a great surprise to find this news out. Within the next week they had a guy come out to fix that entire area at no additional cost to my sister and I. This guy was very thorough with explaining the process of what he would do to the sub flooring where we will not ever feel those pockets again. I must say my sister and I were extremely pleased with all 3 of our choices for flooring and the service that R&S provided was exceptional!! We have gotten tons of compliments on the Barnyard Grey color we chose on the Vinyl Plank and we have highly recommended R&S Flooring out of Brentwood, TN to everyone that asks about it. Thank you guys…Especially to Bill and Clayton for making our home as beautiful as we had it pictured in our vision. Your company is absolutely awesome!

Description of Work: Wood Flooring |It took a couple of times for them to get it right.

Description of Work: We use R & S Flooring.

Description of Work: They made a mess of our home! We installed hardwood floors and had our new home painted before moving in. The sanding guys ran into nearly every single (and I mean every one) baseboard, window sill, and door in our downstairs, taken out chunks and making dents. In addition, they got some sort of shiny substance on all of our walls, forcing us to pay to get several areas repainted! I've seen thirteen year olds take better care in houses. What ever cost savings you get from R&S you pay more than double on the home repairs after they are done. Go elsewhere!

Description of Work: The crew that laid the hardwood were excellent. However, it's the second crew(sander and stainer)that I am having problems with. To date I have had 3 coats applied. There are still blotches of light stains. In other areas there are dark circles revealing itself even after 3 coats.

Description of Work: The installation and product that was installed so far has been great (5 months in). The sales representative and project manager that came to our home were professional and performed their jobs well. The older gentleman who who works in their store was great with initial consultations and product recommendations. He seemed to know the products well and provide good guidance. Although, he did seem to entirely forget who I was even if I came in on consecutive days. | |Unfortunately, the office staff is quite lacking in professionalism and basic customer service. There was constant miscommunication and issues with getting the quote corrected based on what we were doing. We elected to save money by doing our own demo and product pick-up, but they kept adding those items back into the quote. Additionally, it took them several tries to get the quote correct based on the product and areas we elected to have them do. They also ignored requests for the information about the product pick-up location until the day before installation was to begin. I had to rush around getting that completed due to their lack of responsiveness. | |To make matters worse, after being advised to use a floor underlayment and being told it had been quoted (and being on the quote itself) we had to argue with the store manager for over an hour to get them to install it--while the installers waited at our home for a decision. The manager told us that we were wrong, that we didn't know what we were talking about, that she wasn't going to give us what we were asking for unless we paid for it, etc. We even offered to split the cost and pay half if they would, but she would not budge. We also pointed her to the manufacturer's recommendation of using the underlayment and being required for the warranty/guarantee. After asking to speak to the owner she finally conceded to provide an underlayment (not the one that was originally quoted, though) after making a few condescending and snide remarks. | |My wife and I are not typically hard to please--we just expected what we were quoted and had paid for. I felt like they were trying to pull a fast one, which I did not expect. I've never been told, as a customer, in condescending tones, "You don't know what you're talking about," and "You're wrong."

Description of Work: R and S installed pre-finished engineered wood flooring on concrete slab downstairs and on plywood subfloor upstairs. From start to finish, every employee at R and S was professional and exhibited a strong expertise in wood flooring. Ray Creighton was our account manager and he did a great job quoting us and helping us figure out the best approach. Bill did a great job in the showroom helping us select the right wood (and let us use several samples). Clayton Phillips was our project manager. He did a fantastic job guiding the crew and resolving any issues we had. Our smoke alarm stopped working due to all the demolition and he even replaced it for us at no charge. If you want excellent service from start to finish and a guarantee that they will not stop until you are completely satisfied, choose R & S and ask for Clayton to be your Project Manager.

Description of Work: Great Results on refinishing my hardwood floors. They look beautiful and I am more in love with them everyday.

Description of Work: R&S tore out linoleum and installed engineered hardwood into our kitchen and powder room area (glue-down onto a concrete slab, approximately 300 square feet). Although there was significant rework in our case (unexpectedly, the type of glue used did not work for our floor, for still-unknown reasons), the installation team and project manager were collectively persistent, professional, friendly, and committed to ensuring a top-quality result. Let me share exactly how committed R&S was to quality: there was no additional monetary cost to me, despite the job requiring approximately 2.5 times the effort and materials planned. I highly recommend R&S, and will likely work with them again.

Description of Work: Overall, I was pleased with the service I received from R&S. Everyone I dealt with was extremely professional and willing to take care of any issues. They receive a "B" rating because the installers showed up late due to another job running over. I know things happen but that delay meant they could not finish everything in one day (which they would've been able to do had they arrived on time). To their credit, they did show up the 2nd day on time and early in the morning and was able to finish up in a few hours. There are also a couple other things that I wish I would've known beforehand: 1) Someone else will be picking up leftover debris, i.e. empty boxes, wood cuts, etc. So since my install occurred on a Fri/Sat, the trash sat in my yard over the weekend and was picked up Monday. Not a good look. 2) My install was completed by two different parties: a couple guys did the bulk of the work, then another guy finished the "carpet cut", which is I now know is the person that puts the carpet under the transitions between carpet and bedroom/closet rugs. Why that could not be done by the hardwood installers is a mystery to me. Anyway, like I said before, I am pleased overall with my investment and how I was treated. I would probably use them again in the future and recommend them to others.

Description of Work: The team for the install was not only on time, they arrived early. I was home all day and they worked the entire time and did a great job. We had a specific timeline for the work to be complete and it was completed to our specifications.I would recommend this company.

Description of Work: Oak hardwood floor installed and stained in den and hallway. The workmanship is top notch and the new floor is beautiful with many glowing comments received from admirers.

Description of Work: R and S re-sanded/refinished my living room and dining room wood floors. They did an excellent job. The floors look brand new. Jeremy and Mike were very informative as too what was going on and what would happen. I even went back to the store a few days later and ask for one more coat of the polyurethane and Tim said "we'll be there in the morning"; no extra charge.

Description of Work: Installed new hardwood flooring in remainder of downstairs to match current hardwood and laced them together. They also refinished the older flooring. Entire job was handled very well.

Description of Work: Called them first b/c of the "reputation" on Angie's List, however, after making the initial call to set up a time for them to come over to view my *very small* job and to create an estimate, they did NOT show up on the day it was scheduled and furthermore I NEVER received a phone call stating they were late/needed to cancel. There's NO excuse for this, should have at least got 1 phone call out of courtesy. It's a competitive world and you get one chance to make a first impression - R&S failed.

Description of Work: "Dustless" sanding, staining and finishing of approximately 1000 sq feet of existing hard wood flooring and installation of primed shoe molding.

Description of Work: Removed old carpet and had hardwood floor installed in room above my garage ans the stairs leading up to it.

Description of Work: Refinishing of hardwood floors in kitchen, dining, & living rooms as well as hall and powder room. Also replacing linoleum in laundry room.

Description of Work: Remove water-damaged section of floor, sand and stain entire kitchen and bath floor.

Description of Work: We had 900 sq ft of red oak hardwood floors sanded and refinished.... Also had to have several areas of water damaged flooring removed and replaced....

Description of Work: 70-year-old red oak floors sanded, stained and refinished; new sand-and-finish red oak floors installed in den; shoe molding installed throughout.

Description of Work: Install and finish hardwood flooring and were subcontractors (thus the $0).

Description of Work: R & S Flooring installed hardwood floor in three rooms and a hallway.