Bottoms Appliance Repair

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It went great. They arrived on time, and explained the problem to me. I liked that there was 3 if them there: the husband and wife team, plus their trainee. They are a nice family run business and I'd use them again.

Scheduled service for next day after my call. Arrived on time, located the problem and completed service in about one hour.

When I called Bottoms, I left a message. They responded in a timely manner and set up an appointment time covenient for me with a two hour window. They arrived within the appointed time window and inspected the dishwasher, determining that the motor needed replacement. This was right before the weekend prior to New Years day, so they were unable to get the cost for a new motor until after the New Year. They called me on January 2 with the cost for replacing the motor. I determined that the cost was too high to repair a ten year old dishwasher. I told the Bottoms representative to bill me for the service call, as I planned to replace the dishwasher with a new one. Bottoms met my expectations in every way.

Price for repair was as quoted. All individuals we worked with were courteous, helpful, and competent. Will definitely be using again in the future.

It didn't. I never got a call back.

I have used Bottoms several times time and have always been pleased with their work. They are both knowledgeable and proficient.

Have always been satisfied with their service.

My dryer was not drying my clothes. Dryer was only 6 yrs old and had never experienced any trouble. It was heating....i would open the dryer door and steam would hit me in the face...only problem was that it wasn't drying my clothes...Bottoms appliance came out and told me that it wasn't a problem with my dryer, but that my dryer vent was clogged...I asked if he did that kind of repair and he told me no. He was at my home for less than 5 minutes and charged me $75.00 and did NOTHING. I was very dissappointed in the customer service... I would not have charged money when I didn't perform ANY type of service.

There seems to be a problem with the company's advertised service areas. They advertise both on Angie's List and on their website as serving the Brentwood area but when I called them to ask about service, they told me they don't serve that area. I said "You don't serve the Brentwood area?" and the woman who answered said "No."

Nothing but good news here folks. Great experience from start to finish.

They are very astute and punctual. Their parts service is excellent. They usually have them already on their truck or they will have them direct shipped to us the next day. They are very knowledgeable and finished the repair the first time around.

This company was excellent from start to finish. The person who answered the phone was professional, made an appointment for service person to come within a few days. Two service people came on correct day and, as requested, called with ample time before coming to allow for me to make sure I was at home to receive them. The lady who led the team was very knowledgable and professional. She quickly diagnosed the problem and replaced two parts, one of which had supposedly been replaced in December by another company but, as I could easily see when it was removed from the refrigerator, either had not been replaced or had been replaced with an old, used part. Service was completed quickly and any debris was cleaned up. The refrigerator is working as it should. This is an excellent company and we will definitely use them again and recommend them.

We could not have had a better experience. I am thankful to Angies list as a resource to find this company.

Overall I was pleased with them and I would use them again.

I would highly recommend them. They had worked on our refrigerator before when we had the warranty. We had kept their little magnet. Now the warranty has run out. We called them to come back and work on our refrigerator again because we liked them so well when it was under warranty. They came about two months ago and worked on a defrost problem that we had in our ice maker in the freezer. The guy worked on it for a while. I can't remember what he charged, but it was very reasonable. We told them over the phone that the warranty had run out. They said that they liked to make sure that the people who have used them before are happy. So, they came and worked on it and charged us a very reasonable amount. Last week, we had the same problem again. So, we called them and they came back. They worked on it and charged us zero. They said that as long as they can fix the problem without having to order the parts, they never charge. I couldn't believe that. I was expecting a charge. When I asked the guy how much I owed them, he said nothing. He said that if they have to come back and order a part, then they would charge me. He said that it was the same problem and they did the same thing again what was done before. He said that he fixed it and I hope it remains. I could have tipped him, but I didn't do it and I should have. It was incredible that they came. We had really good luck.

They were awesome. They were just genuine people. They were just honest, fair and genuine. They quality of work was really good. I called them Saturday morning and they waited till Monday. They were pretty responsive. I am going to use them in the future. They did a really good job.

They came and were very professional. The dishwasher part was apparently serviced. Unfortunately, we noticed that the dishwasher was leaving a lot of food and not cleaning well after recall issue was addressed. So I called to inform them and they recommended that I clean the dishwasher with a bowl of vinegar. I stated that the dishwasher cleaned much better before the service. Please note that in the interim I had them come out to inspect why my refrigerator door was not closing and asked if they could check the dishwasher and they said it would be a separate charge. I was a little annoyed because the charge for leveling the refrigerator was $87.40. So I check the rotating arm in the dishwasher myself and found that one of the attachments that was removed during the service had not been snapped back down firmly. The dishwasher began to clean better once again. I was dissatisfied with the initial response of the woman (I believe owner) to my concern that there was a change in the cleaning of the dishwasher after the service. Not only did they not check it out independently, but came for another service and did not take the time to inspect their work that was an easy fix. Fortunately, my husband took the time to check.

Overall, they were excellent to work with. It is not their fault that I did not ask about the dryer problem at the same time as the washing machine problem, and that cost me another $75 service charge. I might shop around on price, but I will not find anyone more competent or pleasant.

When we first contacted Mr. Bottoms about our repair the part was on backorder and according to the mfgr not available for an unreasonable (years) amount of time. Months later, after exhaustive internet research (I REALLY didn't want to replace the whole range because the top was busted), the part became available and Bottoms estimate for replacing it (labor included) was less than what we could order the part for (with shipping). So he must have good sources for parts : ) When the part arrived, the repair was completed without a hitch. I don't have much good to say about Amana appliances, but I know who I'll be calling for future repairs (and I'm sure there will be more...).

My refrigerator is under warranty so I cannot speak to cost. However, they were nice and professional and seemed to care about their customers. I would certainly use them again.. However, it looks like they do not take credit cards.

Came exactly whene they said they would here. Worked quickly and efficienntly to effect the repairs.