Bottoms Appliance Repair

It was fixed for a month and the problem has arisen again. Would not recommend them

The staff worked with me on my scheduling and each time and the repair man arrived promptly. However, after completing the part replacement, he did not run a cycle to see if my washer leaked, he did not put the back panel on the washer, nor did he move my washer back into position so I could close the laundry room door. I called the company hoping they would offer to send someone else out to run the first cycle after the new part, attach the back panel, and move the washer back into position, but they offered nothing. So, I guess it's up to my husband and me to do this. I'm very dissatisfied!

Needed a part that is no longer made, so we decided to not fix it.

Communicated well. Clear what the cost would be. Done efficiently. Not cheap though, but worth the difficulty.

It went extremely well. There was a little confusion on getting the part and coming back to put it in, but they took care of it professional.

The first visit he fixed the drain and installed something to keep the dirty e=water from back filling. The dishwasher worked once then failed after I tried to unstop the drain he was supposed to have cleaned out. That said, since they are not open on weekends, the tech could not come back untill a week later. That is unacceptable these days . unclogged, but now won't run at all.When he came back, he said it was fixed. I ran one lad and it clogged up. I ran another to try to unclog it. It now does not run at all. I am extremely frustrated at your company and lack of quality customer service.

Quick response to dryer servicing that was very important to me. Kindly and helpful service person. Bottoms Appliance was able to come out and fix my dryer the next day. It is difficult to find appliance repair and to make matters worse, my dryer was a Samsung. No problem! My dryer is working and life is running a little easier now.

Great experience. They were friendly and responsive - microwave repaired to our satisfaction and working great!

ok. Had to order parts so we were without a microwave for a while. Service man was very professional and knew his stuff.

I can't say enough good things about this company. Talk about persistence!! They came back three times to get this working for me! What a team! There ended up being a couple of things wrong which made it harder to detect. Then one part they ordered came in defective (not their fault). They wanted to make sure I was happy. And I certainly am! I will use them again, if I have a problem with any of my other appliances.

It all broke within an hour of them leaving. I've been trying to contact them for a week to have them come back out. I saw that my check was cashed but they haven't gotten back to me.

It went good. They did a good job. They were timely and clean. It was a mother and adult son job. I was very pleased.

My Samsung refrigerator stopped working today. After several calls to other appliance repair companies, I called Bottoms Appliance Repair. I talked with Sheryl and she was able to make an appointment for later in the afternoon. She came out and quickly diagnosed and fixed the issue. I would recommend them for appliance repair. Very friendly and responsive.

On their first visit, the techs were able to open the door to get the model number for the oven. They then ordered the part they needed. I did have trouble getting the second visit scheduled because they didn't answer their phone for a day, but they were very friendly and we did get it worked out. On the second visit, they had to remove the oven from the wall to fix it. I used it later that day and it's working perfectly. They were professional, patient (I have a 4, 2, and 1 year old who wandered in and out of the kitchen while they were working), and polite. I would recommend them and will use them again if I have any other appliance repair issues.

I found this company very helpful and would highly recommend them. Service call was scheduled quickly. They were accommodating in trying to come when it was convenient for me. The technician called to let me know when he would be arriving, and arrived on time. Discovered that the washing machine transmission was failing, and recommended just buying a new washer rather than paying for an expensive repair to a 9-year-old appliance. Problem with the dryer was very easily solved - the plastic grate on the outside vent was warped and preventing the vent flap from opening more than a bit. Simply removed the plastic grate and the problem was solved. Paid only for the service call. Got good advice from technician about what to consider in choosing a new washer, and on using a laundry detergent specifically made ONLY for HE machines. Technician was friendly, professional and knowledgeable.

My washing machine stopped working in the middle of the cycle. I was able to drain the washer and do a few tests to figure out what was happening. I called Bottoms Appliance Repair the next morning and arranged for an appointment later that afternoon. By 4:00 they were at my house. Within a few minutes they were able to determine that the lid sensor had failed. They had one on hand and replaced it. Then they re-assembled all the pieces I had removed and had it working. It only took about 20 minutes. It was pretty much the perfect repair. Thanks!

They got alot of information about my problem over the phone. They were prepared with the correct part and knew exactly what to do when they got here. Quickly repaired by friendly workers.

The service technician was prompt and professional.

The repairman worked on the washing machine and I thought everything was fine since he ran the spin cycle and it no longer had an issue. Then the next morning in the early am I ran a load of laundry and was downstairs in the garage under the laundry room and I heard water pouring into the garage from upstairs. I immediately turned off the washing machine but a significant amount of water had already poured down below. I called the answering service and left a message and when their office was supposed to be open at 8, I called again and left a detailed urgent message. When the technician ( owner) called, I had to beg them to come out that day. They wanted me to wait until Wednesday before Thanksgiving to get serviced because they had a full schedule on Tuesday. They did come out on Tuesday morning around 11:30 ( the owner, Sam Bottoms and a helper) and they reconnected a hose that must have been dislodged on the original repair. I did show them the significant water damage in the garage, not only on the ceiling panels but on the carpet below our exercise equipment. They took pictures and said that their insurance adjuster would be in touch with me. They never offered to refund my check for the repair but they did apologize. The icing of the cake of poor customer service came when their insurance adjuster from Hartford called and left message. She gave her contact number and a fax number and indicated that the and quot;insured wanted to be certain that I didn't submit a request for ceiling tiles to be replaced from a prior leakage.and quot; He had noticed that when he took the pictures. Now I am insulted! It is bad enough that I had to clean up their mess but now they are suggesting that I would try to cheat them. Every provider can have problems from time to time and I think this is a fluke for Bottoms but how they failed to resolve the issue is really what counts.

Very honest. Gave quote up front and quote was right on. Exactly what we expect with Angies List. Bottoms service was worth the cost of getting Angies List.

He did a real good job. Knew what to do to fix my problem.

My home insurance people suggested them. They were honest, nice people, and not interested in ripping me off. They were able to fix things other services said were hopeless. I’ll be using them again. They’re great.

They are very good. A lady owns the company and her and her husband come to the house. If it is something small extra they will do it and not charge you. They came check to my washer and fixed my squeaky dryer door and did not charge me. It is little things like that. It only took her a half of second because she knew what she was doing. Their prices are good.

They were wonderful. I highly recommend them. They were timely and courteous. They took their time to get it right.

These guys are fantastic!! I set up an appoint with them and they came on time. They identified the problem quickly and said they needed to order a part. When the part arrived, they called to schedule the repair. They showed up on time, completed the job in 20 minutes. They were incredibly professional and knowledgeable about appliance. They even showed us how to fix a vibration we had been dealing with for several months. Above and beyond the call of duty. Bottoms Appliance Repair is a local company that provides great service all the way around. I will go to them for any appliance repairs I have in the future and won't hesitate to recommend them to others.