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45 years of trusted experience
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Reviews
3.4138 Reviews
Showing 51-75 of 138 reviews
Pamela S.
05/2012
lawn treatment
+ -1 more.They seem to be very respective and my lawn looks alot better. I have an annual plan with them. They made a report of what they did and what i need to do and when they will be back again.
Description of Work: .I used Scott's Lawn Service for my lawn fertilization.
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Yes, I recommend this pro
$300
Stacey G.
04/2012
lawn treatment
+ -1 moreAfter paying for Tru Green to treat our lawn for several months, we could see no change in the quality of our grass or in the number of weeds. We felt that their services did not improve our lawn in any way. Would not recommend them to others.
Description of Work: We hired Tru Green to do a basic lawn treatment once a month, including fertilizing the grass and spraying for weeds.
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Barbara M.
04/2012
lawn treatment
+ -1 moreI decided to use their lawn service again in 2012 so I called the first week of February and was told that the crew was going through training and would start their yard work in about two weeks. After two weeks I called back and was told that I was on the list and that they would be scheduling my job soon. On the third call I was told that my job was scheduled for that week but on Friday no one had called or come out to do the work. Their customer service people were always kind, helpful and apologized for the delay but the field crew was a dismal failure this year and never even returned my calls or even bothered to come out. They have great lawn products but their service couldn't be any worse and I will never call or trust them to do any more work for me in the future.
Description of Work: I used Scott,s Lawn Service from May through November of 2011 and was fairly satisfied with their work. They did a monthly lawn feeding and weed control and added lime for PH balance one month during that time. Also, in November they did a lawn aeration and overall seeding of the lawn. They provided an invoice with each visit and I mailed a check for each month's work on the next day after the work was performed. At the end of 2011 their rep. suggested to me that I call in February of 2012 to get on the early list for crabgrass killer as I still had quite a lot of weeds and needed another year with their service to get my lawn in good shape.
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$600
jesse W.
04/2012
lawn treatment
+ -1 moreThey are good. They come right on time.
Description of Work: We use Scotts Lawn Service for lawn maintenance.
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Yes, I recommend this pro
Karen S.
03/2012
lawn service, lawn treatment
+ 0 moreI feel that the person that comes out really looks at your lawn and makes an evaluation.
Description of Work: They did fertilizing and general emergent.
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Yes, I recommend this pro
$58
George S.
03/2012
lawn treatment
+ -1 moreTheir professionalism was not good and I would not recommend them to anyone else.
Description of Work: We have had tree green for lawn treatment.
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George S.
03/2012
lawn treatment
+ -1 moreThe quality is the reason why we dropped them. Well when my husband talked to them and told them we still have dandelions and they were not very forth coming and that is why we found someone else.
Description of Work: We used Scott's Lawn Service for lawn care.
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William J.
03/2012
lawn treatment
+ -1 moreThis year they seemed to have severely underestimated the warm weather/warm winter this year and our lawn has been a weed-infested mess. They allowed weeds to go to seed and the problems in our yard have multiplied. They have some great lawn care specialists (the guys who provide the services) but their Customer Service representatives on Middlebrook seem to lack class and tact. I had some email exchanges with administrative assistant David Cogossi that seemed to show a shortcoming in customer service training. There was no effort to address the problems that I emailed Scott's about, instead he belittled my knowledge of lawncare, and was incredibly condescending.
Description of Work: We have had Scott's service our lawn for several years, but have seen a consistent decline in the quality and effectiveness of their products. They apply granular pre-emergents for crab grass and granular as well as liquid herbicides and fertilizer.
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$52
Philip H.
02/2012
lawn treatment
+ -1 moreThey are the best that I have run into. With the senior discount that they give, it cost $64.60. They do what they say they are going to do and I have no complaints. The grass looks good and the weeds are controlled. If I have a problem; they come back and take care of it. They are expensive, but they are worth it. I would use them again in the future.
Description of Work: I used the services of Scotts Lawnservice Knoxville for lawn and yard work. The last time I used them was on February 13th. They did pre-emergence of our crabgrass, weed control and fertilizing.
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Yes, I recommend this pro
$64.6
Terry J.
10/2011
lawn treatment
+ -1 moreWe wanted someone who would treat the lawn and flower beds, they did a fabulous job but they refused to help with the flower beds which had weeds so eventually we decided to look for someone else. The person who did the quote and I did business with said they would definitely do the flower beds, then the person who came out to apply the chemicals said they never do flower beds because there is a risk they could take out of one of the shrubs, etc. He said it is company policy. I understand the danger of spraying next next to trees and shrubs but we have huge flower beds in the shape of peanuts where its mostly bark. We're trying to keep the weeds down in those areas. I spoke with the guy who signed us up. I got a final no from someone who had authority so we parted ways. I can definitely see a difference in the lawn, but overall we were unhappy because of the deal with the flower beds. They were the second or third company I called and they were in line with prices. I don't think I would recommend him.
Description of Work: TruGreen did some work for us, they fertilized the lawn and dealt with weeds.
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Sharon K.
10/2011
lawn treatment
+ -1 moreWe are not especially passionate about our lawn, don't really care about a few weeds - but we had several bare spots and felt an obligation to our neighbors to bring our yard back to respectable standards, so we responded to an ad early this spring. $800+ later, there has been some improvement, but we still have bare spots (which Scott's remind us of on each and every statement). We don't feel that the results came close to meeting their claims or our expectations - which again, were not very high to begin with. Other than that, I have two complaints. They seemed to think that our yard was a race track because they rushed through each treatment like it was a competition to see how fast they could get away. On at least one occasion, they skipped the part of the yard on the other side of our driveway. The cross-selling was annoying. All we wanted was grass, but we were baraged with calls to let them treat our shrubs, trees, etc. I don't recall agreeing to it, but we somehow ended up with two treatments for fleas and ticks. We do not have any pets in our home or yard, and had never had a problem with fleas or ticks. That is, until they did the first treatment, which seemed to drive fleas into our home. So we now have to pay to get our home treated. I called and complained, and was put on the "do not call" list, but after reading other reveiwers' comments, it sounds like that doesn't mean much. Will not use Scott's, or their products, again.
Description of Work: Over approx 6 months, there will have been six rounds of turf builder, a soil pH amendment (lime), lawn aeration, seeding, and 2 flea and tick treatments.
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$865
Pamela S.
09/2011
lawn treatment
+ -1 moreThey could've been better. They came out when we told them not to. They got their communication mixed up I guess. I had called the person and told them that I only wanted the lawn sprayed for three months. But after three months they called me saying they were coming out to spray and I told them I didn't want them here. I didn't want them spraying anymore and then later someone came out later when I wasn't home and sprayed. The second person should have known not to spray. That was the second time they ended up coming out when I told them not to and they charged me for that one too.
Description of Work: I used them for lawncare.
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$45
Marcia R.
07/2011
lawn service
+ -1 moreI phoned them in August to inquire about aeration and over-seeding. The phone person promised to have someone call me back. No one did. Two days went by so I called again and was again promised that someone would call me back. No one did. Tried again on Friday. A week or so later, a salesman phoned me and we agreed on a price and timing.They said they would phone me when they were ready to schedule a date to aerate my lawn. They didn't- I had to phone the office repeatedly, even multiple times a day because an answering machine picked up. It was hard to talk to a real person. I was repeatedly told that my request had been "added to my file" as if that was some magic bullet. On September 3 my lawn was aerated and seeded by two men in a big hurry. Very hasty job. A month later, only 50% of the lawn had sprouted new seed. 6 WEEKS later, in mid October, I finally got them to show up and re-do the seeding. They were difficult to contact, difficult to work with and did horrible work. I will never hire them again. In the following months, salesmen have tried to solicit me for their fertilization program and I have to repeatedly ask them to stop contacting me.
Description of Work: Requested aeration and overseeding of my existing lawn.
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$600
John L.
06/2011
lawn service, lawn treatment
+ 0 moreI used Scotts for the first time about 3 or 4 years ago and signed up for what I thought was a 6 month contract. They came and did work after the contract was over and charged me for it, so I asked them not to come back. I couldn't find anyone else who did as good a job, however, so I decided to bring them back and everything has gone well since. They are very nice people to work with and their services really work.
Description of Work: I have an annual contract with Scotts to do my lawn work.
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Yes, I recommend this pro
Petra E.
06/2011
lawn treatment
+ -1 moreI used Scotts for two months before cancelling my account. Their sales person made big promises that they did not live up to. In fact, instead of treating my whole yard, only the very front portion (not even the sides of house) were treated. I know that because I have weeds everywhere except for the front portion of the house. I am not just talking about a few random weeds here and there. It is large areas that would have shown improvement if treated as they claimed. I tried to get them to come back out and retreat for three weeks. They kept giving me dates and they would not show up. Their phone customer service are very nice and professional and I could see she was embarassed by the fact that it was not being followed through. I finally just cancelled because it was not worth the aggravation or all the time I was putting in to calling them to correct the situation. Of course, I didn't get any refund for the work not being done as agreed upon.
Description of Work: Scotts was hired to treat my entire yard (front, back, etc) for weeds and fertilize.
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$220
Karen H.
05/2011
lawn treatment
+ -1 moreExtremely disappointed in their quality and responsiveness
Description of Work: Absolutely a terrible experience, both in terms of the effect on our lawn and their customer service: they ruined our lawn and their ineptness (or willful deceit) has made it extremely difficult to cancel their service. Here's the story: We had a healthy green lawn, but it was trampled and neglected following a housefire, trashing the grass over a period of months. We needed to get a handle on weeds and get the lawn back to looking good, so we hired Scott's for the full treatment (fertilizing, weeding and seeding/aeration, etc.) and did everything they recommended for a year. Their service was more or less monthly, about $30-40 a time, with aeration and overseeding that cost about $300. Instead of making forward progress, we ended up with a mud pit in the back yard -- no vegetation at all, so messy our kids and dog could not play out there -- needless to say, we were not pleased! In the front yard, the grass lived, but continued to be overrun with weeds. Along the way there were some bumps too -- like when we received a bill for seeding and aeration that had not been done! (They finally did come back out and do it... but it was late in the season and no new grass ever sprouted, despite careful tending and staying off the lawn for weeks.) In February, after keeping our family off the just-seeded lawn and then off the growing mud pit for more than three months, we called and canceled the service. We thought we were done with Scott's. I put down my own fertilizer and grass seed at the beginning of March and just before spring break, the lawn sprouted! With a forecast of many days of rain for our time on vacation, we confidently left town. Imagine how angry I was to come home from spring break and find a notice that Scott's -- who we had severed our relationship with a month before -- had been out and put weed-n-feed on my little grass sprouts during our vacation. I called again and was told that although their records indeed showed my request to cancel service, rather than canceling they had simply put the account "on hold," and then continued with the next service! Usually, grass that is a week or two old might be harmed by that such a treatment -- hence my fury about this -- but this treatment did nothing (ha! must have been the same thing we'd paid them to put on the front lawn for months with no effect!) During this second conversation with Scott's, we established several things: that our account was indeed canceled; that Scott's would never set foot on our property again; that they would take us off their solicitation list and put us on a do-not-call list; and that they would not charge us for the spring break service. At this point, I certainly thought I was done with Scott's! A month has gone by and this week I received a call from Scott's collections department, asking for payment for the spring break service. As it turns out, even though their internal records CONFIRM everything I explained above, they never forwarded this information to their accounting department. And their "do not call" list apparently is "only for two weeks" according to the person I spoke to. Even more galling, even though their own records corroborate my side of this story including the "no billing" part of it, they said I would have to give them cancellation confirmation numbers in order not to be billed! Fortunately I had these numbers... but at this point I feel I am being harassed by Scott's. A search of the web shows that many Scott's customers around the country report stories similar to ours. (My next door neighbor also told me Scott's was sued in California for spraying water on lawns while pretending to spray treatments -- I cannot confirm that, but it would not surprise me). Not only would I not recommend Scott's lawn service, I will no longer purchase their products, which I believe to have been either ineffective or too harsh for our lawn. I spent $40 on a bag of high quality grass seed and about $20 on a pre-seed fertilizer, both from Ace Hardware in Bearden, and so far, so good. Lawn is back and looking pretty good -- it wasn't optimal to plant the grass seed in the spring (it is recommended in the fall) but if we can keep it watered this summer I think we'll have a nice lawn once again -- no thanks to Scott's!
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$750
Giri P.
03/2011
lawn treatment
+ -1 moreno well, they didn't do based on what my lawn needed, full of weeds, they couldn't control the weeds
Description of Work: I had a year of lawn care service with them, no improvement, full of weeds.
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$400
Deborah S.
03/2011
lawn treatment, irrigation systems, lamp repair
+ 1 moreWe’ve used them for about 3 years now. They come and take care of things and I don’t need to be concerned about it. If I’m gone when they service, they leave me notes on what they did.
Description of Work: They fertilized, aerate, and did disease control on bushes, trees and scrubs.
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Yes, I recommend this pro
$500
Pat V.
11/2010
lawn service
+ -1 moreThey have not done anything to improve my lawn. It is no better. I always wanted them to at least knock on my door and let me know they were there in case I had questions. They never did that and they had to know I was home because my car was in the driveway. I was never sure what they did. They were not satisfactory. They need to do some improvements with their customer relations. Their price was okay.
Description of Work: They completed routine lawn work.
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$46
David J.
10/2010
lawn treatment
+ -1 moreWe hired TruGreen after a door-to-door salesman came to our door. At the time, our front lawn had a few too many weeds and wasn't as lush and green as it could be after suffering through a dry summer and cold winter. I'd used a few chemicals purchased at HomeDepot myself and applied, but though they should be able to do better, being the experts. They did treat the lawn, but the results were much the same as what I did. The last couple times I happened to be home when they performed the treatment and I couldn't believe what I was paying for! A guy arrived with a truck containing a tank of chemical pumped out through a hose and sprayer. He pulled the hose from the curb and walked very rapidly over the length of our lawn once, waving the sprayer from side to side - missing a good portion of the sides. All in all, it took him 15-30 seconds, then he was in the truck and gone. I was left wondering why I was paying ~$40 for 30secs of work using a spray of mostly water and a chemical probably the same as I can buy at HomeDepot. Even if the guy drove 10mins each way (unlikely) to get to our house, that is still around $120/hr! - probably closer to $200/hr. On top of that, they never stopped pestering us on the phone even after we cancelled - wanting to charge us for 'lawn analysis', more treatments etc. Just not cost effective and not enough attention to detail.
Description of Work: Lawn treatment for weeds and fertilization
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$200
W A B.
01/2010
lawn treatment
+ -1 moreThey always do what they say they are going to do. Our front yard where the do the aeration and seeding looks very nice.
Description of Work: They keep our yard seeded, aerated and fertilized during the year. They make about 6 visits during. We have used them for several years.
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Yes, I recommend this pro
$32
Peter W.
11/2009
lawn treatment
+ -1 moreQuality dropped over the years- failed to kill weeds.
Description of Work: Had this service for several years. First years were great and thwen quality dropped off- too many weeds.
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$200
Kathy B.
08/2008
lawn treatment
+ -1 moreOur trees were not doing very well and we found out why. A company that was treating our yard for weeds was using a chemical that was killing our trees. We had our trees evaluated and that professional recommended Scott's. He said that they use products that are not detrimental to the trees. We switched companies and have found Scott's to be reliable. Scott's use products that are tree friendly.
Description of Work: We use this company to fertilize our front and back yards.
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Yes, I recommend this pro
$400
JOY D.
09/2006
lawn treatment
+ -1 moreI was very pleased with the work they performed. They were always right on time. They seemed to enjoy their work and took pride in maintaining my lawn. I would never think of going somewhere else. I would recommend them to all home owners.
Description of Work: They fertilized my lawn and pulled weeds. They come out 4 times a year and charges us $400 for the entire year.
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Yes, I recommend this pro
$400
09/2006
lawn service, lawn treatment
+ 0 moreScott's fertilized my lawn 5 times a year and they always showed up on time. They made sure the right chemicals were used and they did their work in a timely manner. They were friendly and they didn t tear up the lawn with their equipment.
Description of Work: They treated and fertilized my lawn, aerated it, and cut and trimmed it for me.
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Yes, I recommend this pro
$50
Contact information
3312 N Park Blvd, Alcoa, TN 37701
http://www.trugreen.com/branch/37701Licensing
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Service Categories
Lawn Fertilization & Treatment,
Lawn and Yard Work,
Tree Service,
Lawn Irrigation,
Lamp Repair,
Landscaping,
Mulch and Topsoil,
Pest Control
FAQ
TruGreen Lawn Care - 5769 is currently rated 3.4 overall out of 5.
No, TruGreen Lawn Care - 5769 does not offer free project estimates.
No, TruGreen Lawn Care - 5769 does not offer eco-friendly accreditations.
No, TruGreen Lawn Care - 5769 does not offer a senior discount.
No, TruGreen Lawn Care - 5769 does not offer emergency services.
Yes, TruGreen Lawn Care - 5769 offers warranties.
TruGreen Lawn Care - 5769 offers the following services: Residential & commercial landscaping, lawn, tree & shrub care.
Contact information
3312 N Park Blvd, Alcoa, TN 37701
http://www.trugreen.com/branch/37701