Love Plumbing Air & Electrical

I thought it was very good. They had fast accessibility. They did the work quickly. The service men were very friendly and professional.

They are always professional and very courteous. We will continue to use their services.

I was there with the technician as he inspected the system outside and inside. All seemed well for awhile, but as I watched him take a panel off the outside unit and test some wire connections, I saw him pull a wire connector off, but he pulled it with a pair of pliers by the wire itself, not by the connector. It was not an easy pull, so I cringed when I saw him do this, knowing that could over-stress the wire. That was not good electrical practice. Once he finished, he put it back together, and it ran fine, just as it had for the past 10 years. About 3 or 4 days later, the whole system died for the first time in all those years. I called them back and they sent a technician back out to see if they could determine why it wasn't working. I followed this technician, too. He was nice and thorough, but guess where he found the problem. Where the previous technician had pulled that connector by the wire, the wire had burned in two at that stress point. It was black, charred and burned. He cut the burned part out, put a new connector on it and reconnected it. He did not charge me for this return visit, and the system has worked just fine ever since. As the homeowner, I can never know if the first technician created that problem deliberately, or if it was just incompetence. Had I not seen what had happened, I could've ended up paying lots for repairs that would have been totally unnecessary had the first technician not come in the first place. With that being an unknown on my part, and this being the first time I had used this company, I was unable to develop any trust with them, so I'll use another company next time.

Gene Love's representative, Jerry Freezon, arrived on time, was very professional and got right to work. The old doorbell had been left for years and we needed it taken down to paint and wallpaper. He next checked out the fan in the guest bedroom that was swaying. I had purchased a new fan thinking that was the problem, but he said he could save me some money by repairing the box the fan was attached to. It was dangerous the way it had been installed originally but he fixed the box and now the old fan works perfectly. I also had a light bulb I had tried to remove from another fan and the bulb had broken off in the lamp portion of the fan. He repaired that also in a very short time. We are on the Service Partner Plan with Gene Love and could not be more pleased with them and their service. Special thinks to Jerry Freezon. Jerry: you did an excellent job.

I didn't like the company. They overcharge and they sell you products that you don't need.. They're okay on the part where they're open 24 hours a day.

Immediately available. Some of the other guys, you have to wait for, and with SC heat, that can be unbearable. Felt like the free check was the catcher. Then I paid more than I was use to paying. Job was acceptable.

They are responsive and effective. They were honest and were very helpful.

pWe had a $19.95/month service contract with Gene Love for several years. It gave us preferential treatment for service and a discount on some services and purchases, but I don't think it was worth it, unless you have a lot of problems. The company is generally expensive, and they always recommend replacing plumbing fixtures instead of repairing them. But it is a big company, which means that they can always get someone to you quickly if you have trouble, and we found that the work they did was good.

I started to notice a change in their business practices about a year before I lost all faith in their company. Although their plumbers are knowledgeable and very personable, it appears that their management strong arms them into "sell, sell, sell!" It was really intolerable and very very expensive. Over the years I spent thousands of dollars with Gene Love plumbing but when it became apparent to me that their primary focus was "selling" me and not "servicing" my home I had to find alternative plumbing work in my area. I have been told by plumbers who are no longer with Gene Love that they are specifically instructed to "find a problem" at the clients home. I sent Gene Love Plumbing a very respectful letter voicing my concerns and never received a word back from the. It may the worst, most inconsiderate customer service experience I have ever experienced. I am now using an excellent local company, Outhouse Plumbing, and am very happy with all the work they do at my home.

We are a non-profit, no Kill, animal rescue organization. Money is very tight and we cannot afford to waste any. I am a non paid volunteer who is the President and Treasurer. Our problem begins when one of the three employees noticed a leak in the mobile home used to house rescued cats. It turns out we had three leaks under the house. We called Gene Love plumbing to have the leaks repaired. The service tech came to shelter and gave a quote of $1,006 to repair the three leaks. The secretary of the board ( a volunteer position) for the organization, approved the amount over the phone. The tech said that they required a check immediately after the service was preformed, they agreed to meet after the work was done and she gave him a check for $956.00 after a $50.00 dollar discount. He worked less then three hours, charging over $300.00 per hour!! The tech also quoted a price of $200.00 to repair the toilet. The toilet needed a new valve, total parts would be less then $20.00 at Lowes. Having repaired them at my home, 15 minutes would be required to do the job. This would have been $180.00 in labor for 15 minutes (since he was already there, no travel time) I thought this was high so we declined. When the tech meets our board member to get the check,he tells her that our mobile home has polybutylene pipes and we need a complete redo of the pipes under the house. Polybutylene pipes were subject to a class action suit for leaks. However our mobile home is too old to benefit from the suit. The only solution is to replace all the pipes under the mobile home. The tech quoted a price of $3,500 to redo the pipes. Another Gene Love tech came to do some electrical work later, he was also a plumber, who quoted a price of $2,000 to do the same work (on his off day). The second tech called me later to give me the quote, when he found out that another employee had also quoted, he backed off and said he would have to talk to his supervisor.( I never heard from him again). The first tech called and requoted a price of $2,336 to repipe our mobile home. Since I had complained about the $956 charge (he never explained the reason for the high price)for three leaks he pointed out that the new price is about $1,000 less then the original. This would be our discount since we had already paid the $1,000. I told him that I would think about it. We eventually got 5 different quotes from them for the same work. We declined all quotes. The day after the work was completed we had three more leaks, so we called the tech. His explanation was that since the system now has more pressure, the old poly pipes could not handle it. There are also other explanations such as he could also have knocked some of the pipes lose when he was under the house, we have no way of knowing. He offered to come out at an additonal cost. We declined. Since, we had a number of concerns, I called the office and asked to talk to a Customer Service Manager. He called me after couple of days, we are all busy, no problem. I explained my concerns, high cost of the initial service, high quote for toilet repair, different quotes for same work and since we had three more leaks we were back to where we started. He listened and said that they were higher than some others but were worth it. It didn't help me becuase we still had three leaks. He also talked about his overhead costs and how much it costs to run a business. I mentioned that I have been an accountant for 30 years and understood all about costs and costing methods. There were also the fixed prices for different work no matter how long it took. He also mentioned that we had approved the cost of the work before it was done. I agreed that we had approved the work before it was done, but still would like answers to my concerns. He did say once that "maybe" the cost was high" but offered nothing in return. I will never use Gene Love plumbing for ANYTHING again. I had another plumber come out and he fixed the three leaks for $171.00, he also found a pipe that had been chewed by an animal, which had to be there when the tech from Gene Love was there.

They were running late (yes I received a call, but after I left work early to be there). Re-scheduled for the next day. I had first appt but they were late again (no phone call). $232.00 to change out a thermostat? No way! I was even suppling the new thermostat!

Sorry --- I guess I should have put this information in your first space. Hot Water Heater Pipe leak about one foot away from the hot water heater fittings at the top of the unit.Outrageous Price -- $469.00 for about 15 minutes of work and about 8 inches of PVC pipe.

I have a contract with them and have had quite a bit of experience with them as I have had them for both electrical and plumbing, and also for air-conditioning work. They come out on a regular schedule and check for the various things in the electrical and plumbing areas. If there is a problem then they go ahead and schedule the work straight away. The men who were sent in here are really professional. They are clean and represent themselves well. They were able to get in and do the job and I appreciate that. They are quite responsive and their management deals very well with me, and I’m pleased with that as well. They are very good and have a nice system in keeping up with the home owner.

The faucet was installed correctly as far as I can tell. The technician was pleasant and put foot covers over his feet as they advertised that they do and he did show me their price book . It was my stupidity for not just paying him for the service call and letting him go. I should have checked out Lowe's first or Angie's List...Now that I am a member I will certainly use Angie. After mentioning this experience on Facebook without mentioning the company name, I had many friends in the area respond that they new exactly who I was talking about from their own experience or someone they knew in the area who had been greatly over charged for work done by Gene Love Plumbing.

The experience went great! The guy they sent out to do the estimate was a pleasure to deal with. He gave me a few options as far as how I could go about fixing my HVAC system. I ended up going with the most expensive option which was to install a zone control system since I have a tri level house. FYI the issue was that the upstairs would be a lot hotter than the middle level where the thermostat is. The zone system has 2 thermostats, one upstairs and one on the mid level. This lets a blend door in the air distribution box give more cool air to the zone that is hotter or that has a lower setpoint and then switch back and forth as needed. I have to say I wasn't sure how good it would actually work, but it sounded like it couldn't hurt and wasn't that much more in price. However, I couldn't be happier with how well it works! It does an excellent job of keeping my house exactly the temperature I want it. The guys that came to do the work did a great job, and worked hard to get it all done in a reasonable amount of time. They cleaned up after they were finished and made sure I didn't have any questions or concerns before they left. Again, overall the whole job from start to finish went very well.

We were very impressed with them on all counts. They were on time and extremely professional. Overall we were very impressed. They were knowledgeable and professional. Since they were coming into the house after working outside they put covers on their shoes so they don’t track anything. They were conscientious, professional and extremely punctual.

They were very nice, polite, and knowledgeable. They wore booties in our home also. They fixed the problem and everything went well. The price was much less than their competitors and they honored a coupon.

Work was well done and plumber was courteous. However the price charged for the service was outrageous and in addition they hard sell their "service plan" which costs $20 per month and requires a written letter to terminate.

There was a leak and they had to replace the gasket on the toilet. They did a good job. They are reliable. They are very professional. They know what they are doing. Their prices are reasonable. They pretty much do everything.

He showed up and told me he would have to replace the small elbow bend on the pipe. He told me it would be over $500 to replace that piece. I had water all over the garage floor and my husband was out of town so I said ok. I then called my father (who lives out of town and does his own plumbing) to ask him his opinion. He said absolutely no that it was a $10 part and just needed a new one glued back on, so I went outside to stop the repairman and he said he had already finished the repair, I was inside the house for less than 10 minutes. He said he was waiting on the glue to dry. So for a $10 part and 10 minutes of work they wanted $500. I told him that my father said I was being ripped off and he said I could buy their monthly service plan for $19.95 a month and he would cut the cost down to $395. I was so upset that I had been taken advantage of that I got my checkbook out and started to write him a check and he went ahead and gave me the discounted price of $395 anyway since he knew I was upset and it was right before Christmas. (Looking back, I could have gotten a new water heater instead of paying them $500 for a small pipe that had a crack in it.) About a year later the same thing happened and I called a different plumber. He fixed it for $165 and told me that my water pressure was too high and that was why I kept getting broken pipes. I told him about the cost of my last repair with Gene Love and he said it was because they used a New York price book, they go by prices in a book that tells them how much they should charge based on repair prices in New York. Whether that is true or not I don't know, but I called Gene Love and told them I was upset and asked for an owner to please call me and no one ever returned my call. I never used them again and never will! By the way, at that same visit he noticed I had a toliet running and they wanted over $300 to change the kit in the back of the toliet. I said no thank you. My father-in-law bought a $12 kit at Lowes and came over and changed it for me in less than 15 minutes.

They were very good. Now I have a service contract with them. They are very prompt. They come out and give me good price. They do the work on time. They are very reliable and that is why I signed up a service contract with them. They do plumbing and electrical work as well. I rate them high overall.

We had an SCE&G home energy audit (which we highly recommend--no cost and very thorough) and they discovered many areas in our crawl space where the ducts needed sealing, repairing, and replacement. From the SCE&G list of approved vendors I called 4 to get estimates. Received 3 and never heard back from one. Gene Love HVAC responded quickly, came over and gave us an estimate, which was high, and I said so. Their rep said he would talk with his service manager and see if they could reduce the price. They came back with a 35% decrease. The other 2 estimates where way too high and totally not understanding or not wanting to do the work. In the end I think Gene Love HVAC still over charged me. It took the tech 3 hours to do the work, maybe used $100 in parts, and our bill was $790. Expensive, but prompt, courteous and got the job done.

I am happy in that I know the second tech did the job properly. I still feel like the first tech ripped me off by changing a tank that did not need to be replaced. Sadly, changing that tank is what caused all of the problems with the service in the first place. By replacing equipment that did not need to be, doing it wrong, and never bothering to follow up after the fact this company has left me with a very sour taste and it is highly unlikely that I will ever use them again.

Their service was good. They were very prompt which was what I liked about them especially because of the water leaks. They had a set price list which was a bad thing but you would always know exactly as to how much it would cost before it started. If the price ran over, then they would stick to the price quote that they gave you and so, I liked that too.

They are local. The price for the last job was extremely expensive. I think it was $400 to replace two of those. I would not use them for plumbing again. We had used them for electrical work in the past and this last time was the only time we used them for plumbing. They give you a price and they do it for that price no matter how long it takes. That is why we used them. If I was there whenever they did the plumbing, then I would have said no to them, but I wasn’t there at that time. The work was fine. Our experience with them was really good. We had some other work done in the past and I felt that it was reasonable, but this one was very expensive for what we had done. I would probably use them again, but it depends on the job and how much it would cost.