All American Heating and Air

Jason came out within hours of my contacting the company. He was professional and friendly and made special efforts to keep the door latched behind him as he went in and out, to ensure my two little dogs were secure in the house. He didn't try to over sell me on anything, and had the unit working properly and the house cooled down very quickly. He even called from his truck before he left the house to let me know the fence gate was still open and offered to close it for me, again to keep my dog safe. He was very professional and thoughtful; the price was reasonable, and I would recommend All American to anyone needing hvac service.

From the technician's professionalism and discussions of options, I never felt that he was trying to push me to a new unit. From internet research I knew what he was saying about the Lennox was true however he was perfectly willing to perform a repair if that was what I wanted. He simply presented me with options and was able to clearly articulate what was good about all of them. Once I decided to purchase the new unit, they were able to get it installed that afternoon. The installers were extremely professional and pleasant. They had to work until almost 9 PM to complete the job but expressed no unhappiness about answering a last minute question by me.

Service of 2 units and estimate on coil and another part I can't recall. They quoted me $2K for the fix but recommended a replacement for $4k. I got a second and third opinion and both quoted me less than 1200. I went with the one of the others. The only explanation I could come up with for such increase in cost was to pay for their advertisement and overhead. There was no other justification. The other 2 guys did not charge me for a second and third opinion. Do your research and get at least 2 different companies to look at the issue! Heating and Air companies are some of the biggest scam artist out there. They get commision for selling new units even when you don't need one. Rip off!!

In February when I had guests, the heating unit in my HVAC unit quit working, After my company left, I called All American Heating & Air. They had a repairman out the next day that diagnosed the numerous problems, one of which was that the company that originally installed the unit did not wire it correctly which eventually caused it to burn up. The repairman advised the cost of re-wiring & the parts were only about $200.00 less than a new unit. I advised them to install the new unit which they were able to do the same day. This is not the first time I have had to call All American with an urgent request & every time they have come through with flying colors.

They are wonderful. The owner was very nice, very professional. We called around several people and they gave us the best price. They did a really good job and we are very happy with it. We highly recommend them.

My hvac system was down. A representative from the company came out and looked at the system. He gave me a breakdown of the different options I had to fix the system. He encouraged me to use my home warranty to save money even though it wouldnt give him business. After dealing with my home warranty and realizing the true extent of the problem... It was broken and the bandaid being offered by my Home Warrenty wasn't going to fix the hvac, I called American Heating and Cooling. They honored the price quoted 2 weeks before and replaced the system in less than 24 hours. They even gave me several options to pay. I was impressed by their service and willingness to quickly provide assistance.

Staff showed up early and completed the work earlier than expected. Staff was very friendly and respectful of my property.

I called All American after reading their reviews on Angie's List because our heating unit was running constantly. providing very little heat and the electric bills were outrageous. The technician arrived just a little while later. He was nice and professional. After checking the unit, he estimated the cost to repair it would be half the cost of replacing it. I asked many questions and was not only satisfied with the responses but also pleased that the technician was not trying to influence my decision one way or another, he just gave detailed information (e.g. S.E.E.R. ratings, electric co. rebate offers, and payment options.) Based on his information and the age of the unit, I decided to replace the unit. Then a team of about 6 technicians came about an hour later and replaced the unit. They were professional and efficient. They installed the new unit, a new thermostat, explained what they had done, how to work the new thermostat and checked to make sure everything was working properly. I could tell a difference in the temperature immediately and it is not running constantly now! I was very pleased with every aspect of All Americam and will be calling them soon to install new insulation.

Very efficient from first call to completion in one day. Very satisfied.

Tech seemed to do a quick job and possibly miss checking something.

As good as one hopes for. Called at 4 PM, appointment window set for 8-12 AM next day. Received promised call at 8:00 AM to alert that tech(Jeff) was on the way. Arrived shortly. Was immediately very amiable, good people skills. Diagnosed problem within 5 minutes, allowing me to watch (I'm curious, not suspicious), showing me exactly the problem. Given that my system is at least 15 years old, we also requested a quote on new unit and ductwork. Jeff was most professional and detailed. No heavy pitch, just good, solid information. I didn't shop price since it was a service call based on good reviews in Angie's List. But the price was OK given what we have paid for other plumbing, electrical, HVAC, etc in the past. We don't use such service often, so this only a sample of 1 event for this company. But I will definitely call them again. And we will surely call them for a quote when we are actually ready to replace the system.

excellent after all the bad experience with the other provider. Friendly and clean work ----too bad I went with a company

It went great. The crew came in and got right to work. They were very friendly and efficient. It wasn't an easy install since my unit is under my house but they were acting like it was just a normal install. Great job!!!

They did an excellent job. We signed up for their regular maintenance program, which gives you a free visit if something happens. They are very professional and clean. We were very impressed.

Was called for second opinion. Saved me thousands.

All American arrived on time and did a good job with the installation. We were very pleased.

Everything went well. We find All American to be professional, honest, and very competent.

Jeff came to the house, checked the air filter, checked the unit for freon, and found a leak at the condenser coils. He suggested changing out the elecric unit with a new $6000 gas unit, but was not overly assertive. He also gave good advice regarding the expensive (thick, hypoallergenic) air filters I've been using and suggested I use the thinner filter, because they are less restricting to air flow (makes sense). Jeff is professional, personable, and highly recommended. Thanks All American!

They are really good. We have a continuing service contract with them. They don’t charge for coming to do a checkup. They are reasonable and their responsiveness is very good.

As menitoned above we had a problem with the a/c unit not getting the house cooler than 80. After Bobby put 3 lbs freon in the system the house has cooled down real good. We asked for an estimate on a new unit since ours is about 25 years old and he gave us one. Overall All American Heating and Air won our business with their promptness in arrival, their professionalism in answering my call, setting the appointment and the complete job of the service tech, Bobby.

I was given time frame after 1200 for tech to show. I drove 75 miles to be there. Called All American office twice to try & determine approx time when tech might arrive. The person in the office just said the tech would arrive sometime that afternoon, she did confirm it would be before nighttime. I felt she should have been able to contact the tech in the field to check where I fell in this schedule. She said she could not do so, but when I CANCELLED she said she would take care of it !!!! At 3:30 pm I found another company, that after I explained the situation had a tech stop by & perform the task & was gone in 20 min. I will be upgrading the A/C system in the $4 - 5 K range and ALL American with see NOTHING !!!!! Greg O.

Toward the end of the massive heat wave we have been having in the past couple of weeks, the A/C began to malfunction. It would not turn back on when it should after being shut off by the thermostat setting. The unit itself seemed to work ok when I put the thermostat setting all the way below 60 and then turned the A/C on manually. This led me to believe that the thermostat was the problem. I called Sunday the 8th. With the heat wave going, they could not get to us until the next day because of the unusually high volume of service calls. But they called us back twice that evening, first to acknowledge our call and find out what was going on. At that time they told us they couldn't get to us until Monday. Since the unit was still working manually, that was ok with us. They called back again later in the evening to double check what they had told us, because they had so many calls that day, and they wanted to keep communication with everyone straight. That was a nice touch, especially since we were first time customers, having never called them before. The next day they showed up in the afternoon, checked out the system to be sure that it was just the thermostat and not something more serious, which was the case. Then they replaced the thermostat. It took about 1/2 an hour. Our new digital thermostat is great, and controls the temperature more comfortably. We should have done this sooner. The also gave us a quote for an annual service contract, and I plan to call in September to set that up. I was very pleased with their service and will use them again in the future to be sure.

They were prompt, and we just started a contract with them.

A technician came to investigate a strange noise that I was hearing coming from my vents and why my house was not cooling. Once he went under the house, it was determined that my air handler was not working to its capacity -- it was not draining properly and so it was full of water and rusted . (I had had previous issues with that air handler and several companies that had worked on it while I had a home warranty, so I was not suspicious that he simply wanted to sell me something I did not need). Within two business days, the company sent several workers to install my new air handler. The men were very courteous and the job was completed within a few hours. One of the workers kept me abreast of what was going on with each step of the process. Once they were finished, all of the debris was cleaned up, and any items that they had to move to access the crawlspace were replaced. I am impressed with how efficient and professional this company is.

First of all, I called around 1:00pm on a Friday. The person who answered was very friendly, but said she could not get anyone out until the next day. She then realized it was Friday and so the next day would be a Saturday. She then offered to check if anyone could get service out the same day and call me back. I received a call back after about 30 minutes and they were able to send someone out the same day! This was a big surprise as another company I called stated they could not and would not send anyone out the same day and really didn't seem to care about my situation...what a difference! Not only that, but I genuinely felt like she wanted to help me. The technician arrived in just a couple hours and was very friendly and professional. He checked the system and replaced a blown capacitor. I am very appreciative they were able to help me prior to the weekend and get things running again. It was a pleasure doing business with them and I will definately use them again next time I have an AC problem.