Response from Dryer Vent Wizard of Upstate SC
First of all I would like to thank you for taking the time to read the responses instead of taking the reviews at face value. I do not remember this customer specifically due to the time that has past since I performed the service at her house. However looking back at the invoice, her work was a very involved vent system replacement and did cost quite a lot. The total cost of the work was $864.00 I do understand that almost $900 for a dryer vent sounds extreme, however this system was in a crawlspace and required quite a lot of time to remove the old vent system and completely replace it with a new one. It also required drilling a 4" diameter hole through the brick foundation wall, Installation of multiple hangers to support the pipe, a new vent cover, and a few other things that added to the cost. I strive for every customer to have the same great experience with Dryer Vent Wizard and I succeed most of the time. I have also reached out to this customer and have left multiple messages for the chance to understand exactly what part of the service she was not completely happy with before I wrote a response. Thank you again for taking the time to follow up on this not so great review and please give me the chance to show you how great of a service I can deliver and why so many people give us such great reviews all the time. Matthew Burrow Dryer Vent Wizard Of Upstate SC.