Response from Homewerx LLC
First, we would like to take this opportunity to say how much we appreciate being able to respond to this review. It is our standard and procedure that we do not take any money upfront, all monies are paid AFTER the completion and satisfaction of a contracted job. All work and the costs of all work are gone over and agreed to before any work is ever started. We do not have any hidden fees, or additional costs that are added in later on, our contracted amount is our bottom line. Therefore, we are quite honestly, very surprised at the low ratings on this review, based on his own statement that we did a "good job". If he noticed anything else later on, we would have gladly addressed any issues if he had contacted us. We completed everything that we were contracted to do as well other tasks that we did not charge him for. When we spoke with the client we agreed to arrive within a one hour window, accidents and/or constructions are not in our control, we arrived within minutes of the agreed upon time. The client did not appear to be upset or have anything negative to say upon arrival. We welcome him back as a future customer and regret that he did not address any of his concerns with us before leaving this type of review. Thank you again for the opportunity to address this matter. We pride ourselves on our work ethic and customer satisfaction, however, we must be notified if there is an issue of any kind in order of us to rectify or address it. We would be more than happy to return to any home if there is anything we can do to have a more positive working experience with us. Thank you.....