Davis Services Inc

Absolutely perfectly. From the advisory process of selecting the appropriate units for my needs (including discussion of efficiency ratings of various options and the applicable energy savings rebates), to the installation, everything was done with professionalism, courtesy, and attention to detail. Although there was a fairly wide range of prices, depending on the types of equipment chosen, there was zero pressure to choose a more expensive option. Every person who came to my house was neat in appearance and courteous, going out of the way to make sure that I understood each step of the process and that I was satisfied. For the two unexpected installation problems that occurred, neither of which had anything to do with them or their products, but with wiring problems related to the age of my house, they just handled these problems - without moaning or groaning or upcharges. The job supervisor came out several times to be sure that everything was going well and also came personally to help troubleshoot the two problems that arose. They even removed old ducting material and other old furnace parts/trash from the attic area that had been left up there by the previous installers many years ago - and without my asking them to do it or pointing it out to them. I have never had a better experience with a service company and will use Davis Services for all of my HVAC needs in the future.

As expected and planned. they showed up on time, cleaned and lubed the maintenance items, and cleande up when they left.

Mike Stoffer was the sales representative and he was courteous and very knowledgable. We initially asked for a quote on a geo-thermal system and Mike showed us the Lennox Sun Source solar option. He also recognized we had a return air issue with the current two unit system we had and recommended the zoned single system to provide more air flow. The installers were on time and keep the house clean as they worked. Quality of installation was exceptional. The install time line was accurate. Solar panels were installed on the roof and look great. Jay Meadows conducted final inspection and answered all our questions. The unit operates great with less run time to heat or cool. We can feel the air movement in the rooms from the distribution vents, when before we could not. Overall the experience was enjoyable and the customer service was exceptional. The enery savings will be significant. My power bills preceeding the installation was: 01/25/13 - $364, 02/25/2013 - $422, and 03/25/2013 - $362. The install month was: 04/25/2013 - $235. My last bill was 05/25/2013 - $137. I went from around $400 to $137 a month. Couple these savings with a Federal 30% rebate and SC 25% rebate on the solar and the return on investment will be less than 6.25 years. After that will be savings in the pocket.

Service man was young knowlegabe but more interesting in our house than our airconditionig

i called davis from a recomendation i received - thewy were very nice gave me a time and date which was five days from date of call the problem with the dishwasaher was it would not shut off. they cam arrive as scheduled fifteen minuts later he came out aqnd sqaid he needed to order a parft, so off he went - i thought it was gaing to be weeks - no way four days after they caqlled have part scheduled another visit arrive on time put tyjhe part inworked great maybe twenty minutes. i was very satisfied.

You need to know exactly what you are talking about to them, otherwise they will invent something. Tried to tell me i needed a special ducting off of my furnace at an expensive rate. I check with other A/C companies and was told it was not needed. They did quote me a yearly contract of which I took. When the repairman came out on Jul 10 and check my A/C and furnace said it was all fine except for the special ducts I needed. When the technician came out and did the summer check on 7/31/12 found I was very low on freon. Why did the tech that was out did not catch this on 7/10/12. After the freon was put in my A/C worked very well.

I find it very hard to believe that the blower wheel just suddenly went bad after 3-4 hours on its own. Especially taking into the fact that I heard the loud dropping noises coming from the 1st repair. The company even told me that the new blower went bad because they had cleaned the unit! It was very obvious that the 1st technician either damaged the blower wheel when he installed the new motor part or simply didn't know what he was doing and caused damage from the install. The 2nd tech told me that I needed to contact Bobby Bevill who handles your customer service. I did call him on that Wednesday afternoon and leave a voice message on his line. He never returned my call, so I went to their website and submitted the customer service opinion form indicating that I was not happy with the service. Mr. Bevill then begins contacting me via email about the service. I must say that I have never been talked down to or belittled as I was with Bobby. He even aggravated and taunted me with request to provide him unsatisfied Davis customer's names in exhange for money back on the repair job. I was fortunate enough to get a refund and removed from their annual maintenance plan. Of course, I will never do business with their company again. I?m not the type to look for a free handout or service, but I feel like Bobby was the rudest and most condensending customer service wokers I have ever dealt with. I'm still shocked at how poorly I was treated by Davis Services. I?m not the type of person who complains over products and services, even when I feel that I got a bad deal. As a matter of fact, this is the first time I?ve ever written a letter to a company President over a complaint until now. However, I spoke up this time because I just didn?t feel that I was treated fairly for the prices I paid.

Overall, we are pleased with the new A/C and furnace units. We have seen a reduction in our energy bills. However, there were several big mistakes, in my mind, that prevent me from highly recommending Davis Services. During the quoting phase, I was impressed with Davis Services. They were one of the few companies that actually attempted to look through the house and determine what changes were really needed. Several other companies simply showed me the brochures of what A/C and furnace units they sell. This was actually one big reason we picked Davis Services. They were very professional and responsive to my many questions and subsequent phone calls. The first big problem with their work has to do with equally cooling/heating two floors. Our house has a very open foyer. So, naturally, it can be difficult to heat the downstairs and cool the upstairs. It is especially bad in our master bath and bedroom. I pointed this issue out to Davis. Their response was basically two-fold. One, install new insulation to keep heat/cool air in. Second, to install new downstairs air returns coming out of the ceiling in our foyer. I guess the idea is to force hot air down from the top-floor ceiling to the downstairs rooms. Not too surprisingly, this idea failed. It is common to have our upstairs thermostat read 75 deg while the downstairs is 68 deg and running often. The second big problem was their assertion that the old refrigerant line could not be used, so a new one running up the outside of our house needed to be installed. I can't say if this really was necessary, but I can say that something is not right about the final installation. The line runs up our vinyl sided house just outside our living room. When the A/C compressor starts up we can hear a vibration at the other end of the house. It is significantly louder than anything we had before. To their credit, Davis was (at first) very responsive in coming out to attempt a fix. But, after several attempts, no progress was made. Eventually, my phone calls were answered with promises to come out again which were never fulfilled. I eventually gave up trying to have them fix the problem. One excuse given is that our siding and construction are on the cheap side and allow too much noise through. I find this very difficult to believe. Our house is built in a very standard, typical neighborhood. So, either David Services installed something incorrectly or they are hearing this complaint from many other customers. These two issues give me the overall impression that Davis Services quality is average. Some of their work was certainly good, but their were also big mistakes. I might consider using them again, but I would definitely shop around to other providers first.

I like the people and the workmanship they do. They representatives that come out are well trained. The guys have personality, are friendly, and do great work.

Put the unit in 2010. Came back 5 or six times that year to get it right. Wasn't cooling. Forgot to set an electrical breaker. Put in the wrong size filer. Had to get them out to correct that. Had to replace the outside fan.

Horribly. I cannot stress enough how unprofessional and downright redneck these guys are!

They have taken care of us for almost 20 years now. They will work with us. I’ve got an appointment coming up from them to check everything. They are really good people. They professional, friendly and we feel comfortable when they are around our house. Their prices are reasonable.

I have a service contract with them. They come twice a year to do the A/C and the heating. The service contract is $185 a year. I have been using them for about 4 years now. They are very good. They are very thorough. They are not the cheapest, but I tried the cheaper one, but I didn't like it very much. They do a good job. I rate them highly in all categories. I will use them in the future.

They provide good service. I would definitely recommend them. They are the best.

They are pretty good. They schedule and you do not even have to remember. They are wonderful. They come and take care of the heat pump. If you have a contract, you get a discount on the parts. They are very polite and clean. The contract amount is reasonable and it is worth it. It is great. It costs probably about $10,000 to replace it. They are efficient and are on time. I love them and I am not going to switch to anybody else. If I find somebody good, I stay with them. I would definitely use their services again in the future.

They’re very professional, for example they put shoe covers on their boots when they come into the house. They let me walk around and see what they’re doing and we talk about different things. I had a problem one time with the air conditioner during the peak summer season and they came right away; there wasn’t any charge for that as I was under the maintenance program. I called a competitor to get a price on the same type of service and he said he was too busy, and I told him I got the price from Davis and he said he would go with them because they were one of the best, and that coming from a competitor. I would use them again in the future if I needed to.

I had an opportunity to talk with the president of the company. He was very helpful and answered any questions I had. He got back to me right away when I had some concerns. It was very good working with him.

When they make an appointment they keep it at the time they are suppose to keep it, They service people they send out to me are always knowledgable and friendly. They make sure they don't create a mess in your home if they have to come inside. They explain every single thing they do and let you know what they did. In a short time if something goes wrong they will come back out.

This was the first time we've used them. They came approximately on time. The guy put protective cover over his boots. He came in and did what he had to do.

I spent about $200 for their services. I didn’t dislike them. They came out, did the job and fixed it. I would probably use them again.

My central air had stopped working during the night, so the next morning I came to Angie's list to try & find someone not too far away with a good reputation to have a look at it. Davis is in my town, not 30-60 miles away like lots of others, so I gave them a call. The tech who came out was friendly & knowledgeable & advised me of the true age (up to this point I hadn't known) of the central air system. I was shocked (price) but not surprised when the verdict was that a repair would be ridiculously expensive - if he could get parts. It was time to replace the system. Ouch. I picked his brain while he was there & he was more than willing to spend the time to tell me what his recommendations were for a new system. He then advised me he would let the sales person know what he had found here & what he had recommended to me. The next day, the field rep came over & we talked facts & figures. Really ouch this time, but a coworker's recent experience had given me a ballpark figure to measure by so it was not a total surprise. We discussed brands & what the prices included & I agreed to an economy line system ( versus a mid range system which was pricier than I expected) that included the ductwork with it. The system (& duct work) I was replacing was at least 20 years old, in bad shape & installed poorly so that was definitely necessary. This was on a Friday & the salesperson told me someone would 'put me up on the board' & get me scheduled for next week & that the job would take about 2 days to complete. Unexpectedly, he also offered a couple window units to keep me cool until the work was complete. I couldn't believe my good fortune, since I was not expecting anything like this; I just figured I'd have to sweat it out until they could get the work done. He brought them back later that morning & I was so grateful. I waited & didnt hear from anyone with an appointment on Monday. I called on Tuesday & explained I needed to request time off from work & give as much notice as possible & was told, no problem, the crew would show up Thursday morning. They had a morning meeting, but I was told they would be on site by 9:15 or 9:30 that day. Tuesday morning came & I was eager for them to begin, but by 10:00 nobody had come or called. I called Davis & was told that somebody 'from the field' would have to call me back. Somebody did call me back & told me I was 'on the board' for Tuesday next week. I said that I was told the crew would start today & did I know who it was that told me today was the day? I said no I didnt, got very irate & told them I had taken time off work to get this done & I better not be waiting until Tuesday! I was told I would get a call back shortly. About 15 minutes later I got a call back saying they had pulled a crew off another job (like that was my problem??) & they would be there by 11:15. At 11:45 with no crew in site or call with an explanation, I called the office again & told them what had happened & that I wanted to know what was going on NOW. She put me on hold & the person I had talked to earlier came on the phone, while he had the crew on the radio & assured me they would arrive by 12:15. They finally did arrive about 12:30 & had picked up lunch on the way because they were eating it when they arrived. They got down to work & got a lot done in spite of blowing the entire morning. During the afternoon, one of the 'field guys' called to apologize profusely for the 'mixup' & while he was talking to me my dog started to bark because one of the crew was at the door. While trying to listen above all that racket, & obviously talking on the phone, I went over to the door to let the guy in & tried to hold the dog while trying to tell the person on the phone to wait. The crew member, completely ignoring the obvious, starts yammering away about whatever he was asking me. I couldnt believe he could be that oblivious! I quickly got off the phone, quieted the dog down & gave him my attention. He obviously couldnt wait. I don't even remember what the issue was. He went back to work & when they were done for the day, told me they would be back in the morning. Just before they left, I went in the back to ask them to make sure both backyard gates were closed so my dog wouldnt get out & they assured me they would. I was very glad I checked in the morning, because one of the gates was left open. They actually did show up the next morning & completed the work (at least I thought so at the time). I must say, the system works great, has brought down the humidity in the house & keeps it blessedly cool. I am looking forward to lower utility bills & the digital thermostat promises to accurately keep the temperature right where I want it. The weekend was very cool & comfortable. Monday morning, I saw their truck pull up again into the driveway. One of the crew explained that there was some bit of ductwork, on the other side of the house from the central air unit, that was looking like it needed replacing & that they were told to 'go ahead & get that done for me'. He gave me the impression that they were doing me a favor by 'including' that with the package I had purchased. At that point, since I didn't know they had not already taken care of all the ductwork, I felt that whatever 'favor' they were doing should have been included in the cost. I paid for a package system & I was expecting the whole package; I wasn't told any rooms would be excluded from the install. Anyway, they got that completed to the best of my knowledge ( what do I know? it's all under the house!) & now the job is complete. Additionally, the crew member was nice enough to mention to me that my kitchen sink was draining directly under the house because the pipes were pretty much shot. He didnt have to bother telling me that & I do greatly appreciate him going out of his way to do so. They cleaned up the old system & ductwork after finishing most of the job & did that pretty well too. After they left the last time, both backyard gates were closed. I will be dropping off a check to pay the tab in full tomorrow, but I have to say that unless I want to micromanage an install, I would not choose this company again because of the hassle involved. The repair tech seemed to be knowledgable & capable, but I don't know what kind of nonsense goes on in the office. Almost every time I called the office for information, they had to have someone 'from the field' call me back. If the people in the field are calling customers back, how are they getting their work done outside the office? Time will tell how well the system was installed & for how long it will perform up to par, but in the future I would not choose Davis again for a new install. Their repair techs are worth what they charge though. : ) update 9/10/11: Well, I paid them for the work as promised on Tues 9/6, but not until another (at the time unrelated) incident occurred. My hot water heater did not work over the holiday weekend so I expected it needed to be repaired or replaced. I called a repair person & they came out the morning of 9/6, but I was not prepared for what he told me. Davis had never turned the gas back on after the install!!! I was fit to be tied! I called the office right away (at 10 am) & told them I wanted my gas turned back on ASAP & I was told it would be 'taken care of right away'. As of about 1pm that day when I went to their office, nobody had come out or called or turned the gas back on. I reported my really awful experiences when I went to pay them & got a 3rd lame apology, but nothing indicating they will fix their issues or compensate me in some way for the hassle. I was also told they would 'call someone as soon as I left to get my gas turned back on' & I told them NO, you will let me know NOW when someone is coming to fix that. We set a time of 2:30 that day & the person arrived as promised. He said he inspected the work that had been done & it all looked fine (as if they would tell me anything WASNT fine), & that he had the gas turned back on & the water heater pilot light was lit. Oh yes, one more thing, they had also NOT put in a moisture release valve for the gas line, but he would get that taken care of 'later this week'. I asked then if when they were done, they would leave me something in the door or mailbox so I would know they had finished, finally. He assured me they would ( of course!). Today is Saturday 9/10 & there has been no call or anything left in my door, so either they never came or never did as I asked and OF COURSE NOBODY HAS BOTHERED TO FOLLOW UP WITH ME!!!! >: ( I have downgraded my report due to the multitude of chances for them to turn things around on this job that they have flat out refused to acknowledge or rectifiy. I WILL NEVER USE THIS COMPANY AGAIN FOR ANYTHING & RECOMMEND THAT NOBODY ELSE DOES EITHER!! They are absolutely horrible at customer service & who knows what they have done under my house!!! I want this job to be completed - as promised & paid for - and NEVER want these people on my property again!!! 10/21/11 I tried turning on my heat today for the first time since the system was installed - surprise! It didn't work. Called those people back for service & couldn't get a tech out until the next day, when - surprise again! They had not turned on the gas to the heating portion of the system. How can this crappy company still be in business?

It took them all day to figure out a problem. They got it resolved but it took three or four technicians to get it right. They had to replace it because my A/C unit had died in April. They didn't leave with it not done but it just took longer. Their price was what everybody else was charging me. They were on time. I would recommend them to others.

The tech (Zach) was great! On time, friendly, and very professional. He spent about 3 hours servicing out 2 units. He didn't try to sell us anything we didn't need, and he gave us recommendations on a few things to be aware of without making us feel pressured to do it right away. It's a relief to find an honest company that does a great job and doesn't overcharge you. Fantastic!

Very professional service. He spent approx 4 hours on the repair. We were a little surprised by the price, but we really have no complaints. He did a great job and the leak was completely fixed.

The experience was good. We liked them in terms of they were quick and did a good job. They were very good.