Response from Energy Sharks Heating & Air
{Member's name removed}, Your service was done in July of 2015 and thankfully the unit has run correctly till the end of February 2016. We pride ourselves on always over delivering by finding the best solution at the lowest cost and only charging for the exact services we provide. The technicians notes for your service call indicate your system was low on Freon. He weighed in the correct amount of Freon on calibrated scales and only charged you for the exact amount of Freon (2 pounds which is a relatively small amount) that your system had to have to operate safely and correctly. I would like to note we charge way less for Freon than our competitors do as an example of one of the ways we try to over deliver. In fact, our Freon is around 2/3 the cost of what others charge!! Then like you mentioned, the certified technician asked you to call us if the problem continued. We have never received a call back from you since the summer of 2015, that I am aware of, and it is almost March of 2016. Please understand, we try to help everyone to the best of our abilities, but can't do anything to help you if you never contact us and let us know the problem persist. In fact, it could actually be an entirely different problem but their is no way to know without further diagnosis by a certified technician. I am sorry but we don't discriminate in our hiring practices as morally, ethically, and legally this just isn't the right way to run a business. Yes, we hire certified technicians of all body types, including large men. I just wish you didn't personally attack this technicians body type and call him fat as I like to share customer reviews as a means of coaching our employees. By the way, this man is very bright and works hard day in and day out and it is unfair to say he did a poor job when your system was low on Freon and he correctly diagnosed that, corrected the deficiency, and the system ran as expected from July of 2015 to basically March of 2016. As you stated, he asked you to call us back if the system continued to have issues. I wish you would have called us and explained how small your crawl space is as we would have gladly sent the smallest certified technician we have to see if he could fit under your house. Please note, there are some crawl spaces that are so small and / or unsafe they are unserviceable. We are sorry to disappoint you by sending a certified technician that happens to be a large man to service your system. If we would have known in advance how small the crawl space was we could have arranged for someone else to service your system. As you noted, in the middle of our busy summer season, we were very punctual in getting someone all the way from Greenville out to Chesnee when you were having trouble getting anyone else from a city closer to you to see why your unit wasn't cooling. Which, by the way we fixed during our visit. As we indicated during our service call, small leaks are almost impossible to find, but we are more than willing to help you. This is assuming our smallest certified technician can fit under your house. Please call us back and we wont even charge you for the return service call even though the original service was performed in the summer of 2015 as we want to always do everything possible to meet our customers expectations.