Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
The Appliance Guys
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Mention Angie's List and receive a 5% discount off the trip charge!
Business highlights
14 years of experience
Services we offer
AGA, Broan, Elmira Stove, In-home Appliance repair - large - including outdoor kitchens; RV, LG, Marvel, Scotsman, Sub Zero, Whirlpool, Wolf, and many other major brands, exhaust fans and built-in ice makers. Authorized for Samsung, kitchen and laundry equipment
Accepted Payment Methods
- CreditCard
Reviews
4.744 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 0% | ||
| 5% | ||
| 2% |
Showing 26-44 of 44 reviews
Glenda K.
May 2014
Matt was the name of the technician that made the service call. He was very friendly and arrived just when he said he would. He looked at my freezer and told me what was wrong with it and how much it would cost to fix it. He also gave me some good advice on my next freezer purchase. He answered all my questions that I had for him and the experience was great! I am so glad that I found him on Angie's List.
Response from The Appliance Guys
"Thank you! I will pass along to Matt your rating and give him another "CONGRATS!" for a job well done. The techs take pride in doing what is right for the customer and it is wonderful that customers like you recognize their efforts. Warmest regards, Julia Yazel, CEO The Appliance Guys"
Lucian G.
Apr 2014
We had previously called another repair service, and they had told us (without even coming out to see the stove!) that there was nothing more to be done, and that we would need to buy a new stove--surprise, surprise, from a company they work closely with. Fortunately, we called the Appliance Guys, and they estimated it would be an easy fix based on what we told them had happened. Today Matt came out and fixed the stove in about 20 minutes. He will come back a second time to install a part that is missing, but he got 3 out of 4 burners to work, and we will definitely be calling him in the future for similar repairs!
Response from The Appliance Guys
"Thank you for the kind words! I am so thrilled that Matt is able to take care of everything for you. Positive feedback from customers keeps us charged up and is exactly why I started the company. Warmest regards, Julia Yazel, CEO The Appliance Guys [email protected]"
Carol D.
Feb 2014
This service call was one of the best, if not the best, we ever had. We were not talked into anything that was not needed, Jeff explained everything in detail and was not rushing through the details, like I have experienced before. Julia, the co-owner and her son, Jeff, were some of the best people to have to do a service call. They were so polite, professional, and wanted to make sure we were fully satisfied with the job that was done. It was such a pleasure to have found this company and I and my husband highly recommend "The Appliance Guys" to everyone. Should we need a repair for any other appliance, we would definetly call them. Please give them a call, should you need any appliance service. You will be very pleased with them and their services. Thank you Julia and Jeff!!! A pleasure doing business with you.
Response from The Appliance Guys
"Working for a customer who appreciates our effort makes the work to run a small business worthwhile. Jeff takes pride in his work and I will happily pass your kind words along to him. Julia Yazel, CEO The Appliance Guys"
Alicia B.
Jan 2014
Blinked my eyes and they fixed my ice machine. One of the most pleasant and quick repairs I have experienced in a very long time. Called to set up an appt and Julie set it up for the next day. I was given a window of time for the technicians arrival and the they called 20 minutes before arriving as well. Chad and Jeff had the part on their truck. They fixed the ice machine in less then 30 minutes. Would recommend this company for professionalism, friendliness, and knowledge. Side note: Jeff removed the ice/water filter from my refrigerator, so I could replace. Several techs have tried to remove it and none were able till now.
Response from The Appliance Guys
"[member name removed]; Thank you so much for the very kind words! It is gratifying to me that a customer would be thoughtful enough to take the time out of their schedule to pass along compliments for a specific technician. I will let Jeff know that you were delighted with the service. Warmest regards, Julie Yazel, CEO The Appliance Guys"
Eddie W.
Dec 2013
went great, showed up,, with simple tools and a regard to what he
was working on, he fixed in no time and saved a second trip..
I'm thrilled, parts would've been 50 bucks at least.
I'll call them back again as it's my second use of them and they are sharp and good at what they do.
Cara D.
Dec 2013
under warranty lg gas stove had bad switch and cable for back simmer burner. he came out and examined, ordered parts from lg and came back out 5 days later to replace. nice guy and great service. answered all my questions and concerns too.
Patricia F.
Nov 2013
Repaired washer and dryer. Very good service
Peter L.
Nov 2013
As it happens, our dryer, dishwasher, and refrigerator all had problems at the same time. It quickly became apparent that Jeff, the lead technician was very knowledgeable regarding all three machines. He and his 'trainee' set to work immediately and diagnosed the problem with each machine in just a few minutes. They were prompt, polite and efficient. Jeff prepared a worksheet with pricing for each part and the labor to repair each machine. A few days later they returned and completed the repairs to all three machines in about 90 minutes. When it turned out that the refrigerator required an additional part, they returned a few days later, replaced the part and didn't charge me for any labor. I would recommend The Appliance Guys to anyone for work on any appliance.
Catherine S.
Sep 2013
the appliance guy arrived in a timely manner,and was very professional., went about his work and finished in a timely manner.
Thomas O.
Aug 2013
The Appliance Guys fit me into their schedule on the day I called. They quickly determined that the problem was a non-functioning sensor designed to tell the refrigerator when to turn on the defrost mode. They ordered the parts and hd my refrigerator back up and running within two days, as soon as the new sensor was received.
Terry T.
Aug 2013
Their response was very quick. The work ws performed very professionally and so far the unit is working great.
Charles W.
Aug 2013
unknown
Deborah S.
Jul 2013
The repairman showed thorough knowledge of the GE refrigerator, and was able to tell me what to look for to know when the coils needed to be cleaned again. He had a total grasp of his subject and was an excellent communicator.
Judith W.
Jul 2013
I have used both Matt in the upstate and Jeff in the
Columbia area. Both are very intelligent and professional.
They explain the issue, listen to your problem,
Assess the issue, fix the problem and clean up
The area. They are extremely reasonable Compared to competitors!
Columbia area. Both are very intelligent and professional.
They explain the issue, listen to your problem,
Assess the issue, fix the problem and clean up
The area. They are extremely reasonable Compared to competitors!
Steve W.
Jun 2013
My ice maker kept jamming. I found The Appliance Guys on Angie's List. Gave them a call and the technician was at my house the next day. He troubleshot the problem. Finding no obvious cause he made a call to the manufacturer for information on possible known failure causes for my model refrigerator. There was no trend data to be had from them. He decided to order a new hopper which is the least expensive part that could fix the problem and put it in my refrigerator. The ice maker still jammed so he ordered a new motor. In a few days he came back, installed the motor and now the ice maker is fixed. He made three trips to fix it but only charged me one trip fee and labor only for installing the motor. Great technician. Great service. Friendly office manager. They have my business from now on!
Kyle B.
Jun 2013
Jeff came out and was very helpful. It was awhile back so I am guessing on the date and amount he charged. I remember being very happy with using him and he charged a fair price. I have another job for him coming up so I'm glad I found his contact info again on angieslist!
Response from The Appliance Guys
"Thank you, (member name removed)! You are very kind... I'm glad you found him, as well! Julie Yazel, CEO The Appliance Guys"
Jim B.
Jun 2013
Matt was very professional, personable, and responsive. Had to make an extra trip to house to replace a thermostat that he inadvertently broke while moving oven out to replace the control board. No charge for that, of course.
Fred L.
Nov 2012
Went well. Rep quickly diagnosed problem. Ordered the part and came back to install when he said.
Robert L.
Mar 2012
They were great and I couldn't have been happier with the whole experience. He was young and intelligent. He has had several years of experience in the trade and knows what he is doing. I would recommend him to anyone in the future. I have had a lot of work done in SC and know one compares. The price was great for the job.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Appliance Guys is currently rated 4.7 overall out of 5.
The Appliance Guys accepts the following forms of payment: CreditCard
No, The Appliance Guys does not offer free project estimates.
No, The Appliance Guys does not offer eco-friendly accreditations.
No, The Appliance Guys does not offer a senior discount.
No, The Appliance Guys does not offer emergency services.
No, The Appliance Guys does not offer warranties.