The Appliance Guys

Good, Parts had to be ordered, but was fixed within a week.

They ordered a part and charged me that price but was able to find a less expensive one and provided a refund. They were punctual, more than friendly and very knowledgeable.

The Appliance Guys rescheduled before I ever got them to my house. The tech, Matt, was rude and insisted there were no problems with my new frig that had leaked and caused new wood floors to buckle., the day after it was installed. He was dismissive and even accused us of tampering with the water filter-we had stored the first/faulty filter in a bin inside the frig to keep other sub-contractors from misplacing it or throwing it away by accident. Matt said the fact that it was "cold" to the touch proved we'd been tampering with the filter. It proved we had it stored for almost a week in the cold frig! He left declaring the frig had no problems, after he dismissed every attempt to show him that the frig was leaking into the gasket. "No, that water could have been there from something else." "No, that could have splashed from somewhere else....." He dismissed every evidence, until he watched me wipe it dry and 2 minutes later opened it again to find water in the gasket. He then called Kitchen Aid, but instead of relaying the problem, he made us out to the "the problem." Inexcusable! Fifteen minutes after he left our house, declaring to Kitchen Aid we were the "problem", not the frig, I attempted to get ice out of the ice maker, which caused water to spew out of the water dispenser, even though it was not pressed. I called Matt and he admitted "that is a problem." It took two more days to reschedule another visit. I called the dispatcher, to no avail. It took several calls before someone answered that morning, only to find out they had moved our ticket out another day. I insisted they keep their original appointment, which they did. Matt came again. The frig was still leaking water, even though he had insisted the mullion heater would "take care of it." Water was coming out the water dispenser, whenever the ice dispenser was pushed. I asked him to be careful and mindful of water on the floor and even provided multiple towels for protecting the floor, prior to getting called to another part of the house by a contractor. When I returned later, there was standing water on my floor! I asked that he wipe it up immediately. Matt took offense and said he was "done" and was leaving. He left after maligning us to Kitchen Aid, once again. Unprofessional, rude, arrogant, and inexcusable behavior for a repair service! When Kitchen Aid heard of the service call, they immediately found another repair service and stated "that was not the way they treated customers!"

This is one of the worst experiences we have had with a repair company. We first contacted them on November 2, 2015, and, to date, the work has not been completed. While we understand that they were having difficulty obtaining the correct parts from GE, their failure to communicate with us in a timely and professional manner has created an impossible situation.. We last heard from on Wednesday of this week, when we were told that, once again, GE had sent a faulty part. When we asked that they proceed to fix the other serious problem (the fridge keeps freezing, resulting in us having to turn it on and off each day) they did not respond until today (after we texted yet again). Please see below what we received: You know what mr hosemann I think you calling someone else is a great idea. I completely agree w you that two months is ridiculous please feel free to begin your harassment of the GE corporation about their stocking and packaging of appliance parts procedures because we have absolutely no control over that. We will simply send you a bill for the remainder of the balance of our cost on the parts that are at your house already and you can find another company to put them in for you. Have a nice afternoon and a great new year As you can imagine, I was shocked to see this kind of response, particularly since we have been more than patient with them. Please strongly consider this review before asking this company to do any work for you.

I explained my complaint in the first category. I don't complain often, but sometimes a company needs constructive feedback, even if it isn't all laudatory. If somehow I have not done what any average consumer would do in trying to rectify my predicament and AG can convince me I should have waited longer or give me a reasonable explanation why they didn't return my call or have up to date information when speaking with an employee I will ask Angies List to delete my comment.

Very disappointed in lack of response since they have good Angie's list rating.

They shut off the ice maker and water and said that the back part was bad and that they had to replace it. After they shut it off, they said it would take about a week to replace the part. I never received any follow up calls after. I waited over a month, without any updates. I was very patient, but now it has been 2 months. I called the number on the website as well as the headquarters and they asked for a ticket # and I told them that I didn't have anything but the receipt. I paid them and received a senior discount. I contacted Julie, the CEO, in Columbia SC and I have a copy of all of the emails prior to the service people coming to my home. I spoke with Gina today, who said she does not know anything about it. Her office is located upstate, not in Columbia. I would like Angie's List to contact them to find out what is going on. It is a scam because they took my money and I did not get help.

Serviceman arrived as promised and handled himself professionally. Diagnosed the problem and went to work immediately. Had the part on his truck and completed the work promptly. The entire service call was completed in 30 minutes. The serviceman seemed to be very well trained and knowledgeable. I plan to use this company for all my future business.

I called them again the second time and they were as good as they were the first time. The guy who did the job was great. He could repair anything. He did a great job. He was very professional and very knowledgeable. He worked quickly and quietly. I was happy to have him in our home. He was a very good guy. He responded within 24 hours. I would recommend him to anybody.

He arrived promptly (it was a "snow day" with many business closed). I was impressed by how quickly they sent somebody. He knew immediately what the problem was, the aeration baffle was deteriorating - this part isn't really necessary. He replaced it with a small piece of PVC custom-cut to fit. He checked all my hoses and told me they were OK & nothing else needed replacement. The washer has been working fine for 10 months now since it was fixed. Service call was $65 with Angie's List 10% off coupon: $58.50. Labor $20, total $78.50.

The guy new exactly what he was doing. He found out the compressor was still under warranty and got it ordered immediately. A competitor had already charged me $85 for a service call and then quoted me a price that was 3x more than what I ended up paying.

After scheduling the repair for 3 appliances more than a week in advance, they showed up at the end of the scheduled day to get model numbers...although I provided those at the initial call. After 6 days and 4 phone calls, I still didn't have an estimate of the repair cost. While I am happy they have enough work to keep them busy, I think it is poor practice to provide service over an extended period as this. After 2 weeks, and heated calls, I have still not received an estimate of work cost.

The washer has a costly transmission problem so we have decided to purchase a new machine rather than do the repair. The technician was pleasant, businesslike and efficient. He had clearly seen this problem often, described it clearly to me, and gave me the options without bias. The diagnosis fee is perhaps a little high but I figure that's the going rate for a professional and capable service/repair visit. (I paid $50 recently for a diagnosis on a television that I took in to the repair shop, so the figures are comparable.) The office was friendly and prompt when I made, and then had to change, the appointment, and that made a lot of difference too. I would certainly contact this service again and highly recommend to others.

I have used this company before for a dishwasher repair that went fine. This time I contacted them to repair my refrigerator which was not cooling. The tech came, looked inside (never measured or probed anything) and said it need a new defrost heater (which had to be ordered) - takes 2 days (in addition to the 2 days before they could come -luckily I had another fridge in the garage).. After the part was installed it only took 3 days for my fridge to stop working. Another call for service (which of course could not come for a couple of days - there appears to to be no effort made to prioritize previously failed repairs) and the original tech returned and blamed the failure on a combo of the company no longer sending both the heater and the thermostat together and sending a new guy to make the repair on the previous visit. Another day or two to get the thermostat in and replaced. Once again the fridge worked for 3 days. Another call to stress the urgency of getting this fixed resulted in my still having to wait a couple of days for a return visit. This time the tech told me he would have to place his data recorder in the fridge for 24 hours to figure out was wrong. Of course he did not bring this with him and had to return with this the next day. After a day of data recording they picked up the device and informed me that I needed a new control board. This had to be ordered and then a couple of days later it was installed. This time my fridge worked for 10 days, at this point I gave up and bought a new one without bothering to call these guys back. My opinion is they are under staffed to handle the amount of business they get, so prepare to wait. They don't have any parts on hand, so prepare to wait. If something goes wrong you won't go to the top of the list, so prepare to wait. I also feel they shoot from the hip a bit when diagnosing problems which results in some misdiagnoses. I do think they charge a fair rate and they did show up on time. But ultimately they were unsuccessful in fixing my problem.

They did a terrific job and I highly recommend them. Their knowledge and expertise stood out the most to me. They were very polite and on time. They delivered what they said they would and when they said they would. Their quality is first grade. I certainly would use them again.

Emailed AG Sunday, got reply same day and phone call next day. Set up appt that I requested. Was here in time frame and repaired clogged drain line in freezer area of refrigerator! Additionally removed culprit part so would not have same problem in future! Outstanding service (and explanation so I could explain to my husband) :-)

Details above. I really loved their common sense solution to the problem.

Matt was the name of the technician that made the service call. He was very friendly and arrived just when he said he would. He looked at my freezer and told me what was wrong with it and how much it would cost to fix it. He also gave me some good advice on my next freezer purchase. He answered all my questions that I had for him and the experience was great! I am so glad that I found him on Angie's List.

We had previously called another repair service, and they had told us (without even coming out to see the stove!) that there was nothing more to be done, and that we would need to buy a new stove--surprise, surprise, from a company they work closely with. Fortunately, we called the Appliance Guys, and they estimated it would be an easy fix based on what we told them had happened. Today Matt came out and fixed the stove in about 20 minutes. He will come back a second time to install a part that is missing, but he got 3 out of 4 burners to work, and we will definitely be calling him in the future for similar repairs!

This service call was one of the best, if not the best, we ever had. We were not talked into anything that was not needed, Jeff explained everything in detail and was not rushing through the details, like I have experienced before. Julia, the co-owner and her son, Jeff, were some of the best people to have to do a service call. They were so polite, professional, and wanted to make sure we were fully satisfied with the job that was done. It was such a pleasure to have found this company and I and my husband highly recommend "The Appliance Guys" to everyone. Should we need a repair for any other appliance, we would definetly call them. Please give them a call, should you need any appliance service. You will be very pleased with them and their services. Thank you Julia and Jeff!!! A pleasure doing business with you.

Blinked my eyes and they fixed my ice machine. One of the most pleasant and quick repairs I have experienced in a very long time. Called to set up an appt and Julie set it up for the next day. I was given a window of time for the technicians arrival and the they called 20 minutes before arriving as well. Chad and Jeff had the part on their truck. They fixed the ice machine in less then 30 minutes. Would recommend this company for professionalism, friendliness, and knowledge. Side note: Jeff removed the ice/water filter from my refrigerator, so I could replace. Several techs have tried to remove it and none were able till now.

went great, showed up,, with simple tools and a regard to what he was working on, he fixed in no time and saved a second trip.. I'm thrilled, parts would've been 50 bucks at least. I'll call them back again as it's my second use of them and they are sharp and good at what they do.

under warranty lg gas stove had bad switch and cable for back simmer burner. he came out and examined, ordered parts from lg and came back out 5 days later to replace. nice guy and great service. answered all my questions and concerns too.

Repaired washer and dryer. Very good service

As it happens, our dryer, dishwasher, and refrigerator all had problems at the same time. It quickly became apparent that Jeff, the lead technician was very knowledgeable regarding all three machines. He and his 'trainee' set to work immediately and diagnosed the problem with each machine in just a few minutes. They were prompt, polite and efficient. Jeff prepared a worksheet with pricing for each part and the labor to repair each machine. A few days later they returned and completed the repairs to all three machines in about 90 minutes. When it turned out that the refrigerator required an additional part, they returned a few days later, replaced the part and didn't charge me for any labor. I would recommend The Appliance Guys to anyone for work on any appliance.