Small Family Business which intends to stay small so we can better service our customers.
Business highlights
8 years of trusted experience
Services we offer
Brands from Roper to Viking, New and Old, all Laundry and Kitchen Appliances, offering Repair and Consultation. Occasionally replacing appliances (like Microwaves and Dishwashers). The focus is Repair because it generally makes the most economical sense. If it doesn't, I won't waste your time
Services we don't offer
Haul away of old appliances
Televisions or other Audio/Video Equipment
Computers
Great, trouble shot, repaired and completed within an hour.
Description of Work: The oven ignitor needed replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thank you!
Brenda T.
12/2019
5.0
appliance repair
+ -1 more
Our appliances was fixed after the part was ordered
Description of Work: Appliances repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Response from Mason Dixon Appliance Repair
Thanks so much!!
Jill O.
11/2019
5.0
appliance repair
+ -1 more
Texted when they were on their way. Friendly and explained the issues with my drive. Had it fixed in less than 30 minutes.
Description of Work: Fridge repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks so much, [Member Name Removed]! My pleasure to help!
Andrew A.
09/2019
5.0
appliance repair, small appliance repair
+ 0 more
If you need appliance repair this is your go-to person! Casey is awesome and nice. He came to fix my dishwasher and helped calibrate my ovens too. Prices are fair!
Description of Work: Dishwasher Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks so much!
Nate M.
09/2019
5.0
appliance repair
+ -1 more
Owner/operator Casey got our 15+ year old Frigidaire garage fridge humming like new for a very fair price, far less than the cost of a very basic brand new garage fridge. He's extremely courteous and professional. Highly recommended.
Description of Work: Fix for our old garage fridge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Mason Dixon Appliance Repair
Thanks!
Tim B.
09/2019
5.0
appliance repair, small appliance repair
+ 0 more
Mfg. problem with unit. Needs to be replaced.
Description of Work: Microwave Problem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks!
Mark K.
09/2019
5.0
appliance repair
+ -1 more
Casey from Mason Dixon Appliance Repair is the "real deal" .... I used him to diagnose and repair a washer that I purchased off of FB for my daughter. He arrived on-time, diagnosed the problem, ordered the parts needed and then came back and completed the repair. He is honest, knowledgeable and professional and has reasonable prices. He is not going to try to sell you something you don't need. I would definitely use Mason Dixon Appliance Repair again and would highly recommend to anyone looking for appliance repairs.
Description of Work: Washing Machine- replacement of Motherboard and pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Mason Dixon Appliance Repair
Thanks, [Member Name Removed]!
Carole T.
08/2019
5.0
appliance repair
+ -1 more
Excellent job. Quick and efficient! Excellent service!
Description of Work: Dryer repairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Mason Dixon Appliance Repair
Thanks so much! My pleasure to help. Always fun to help
Steven H.
07/2019
5.0
appliance repair
+ -1 more
This is the 4th time we've used Mason Dixon Appliance Repair. Casey is the most professional service provider I've dealt with. He is extremely knowledgeable, prompt, accessible, and reasonable. I highly recommend Mason Dixon Appliance Repair for any appliance needs you may have. I will not use anyone else.
Description of Work: Refrigerator Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks, [Member Name Removed]!
Tiffany W.
07/2019
5.0
small appliance repair
+ -1 more
Wonderful. Worked great Came out that day or next. Easy to request a time. Very good customer service. They even changed my dryer door to make it easier- without asking or charging.
Description of Work: Washing machine and dryer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Mason Dixon Appliance Repair
Thanks!!
Jennifer R.
05/2019
5.0
appliance repair
+ -1 more
This company is the best I've ever hired. Casey is very friendly and really knows his appliances. He was on time, honest, fast and very nice. i LOVE the fact that he texts and informed me of his time schedule. Prices very fair, and he is very tech savvy. I give him 5 stars!!! HIGHLY RECOMMENDED👍👍👍👍👍
Description of Work: repair my dishwasher and washing machine
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Mason Dixon Appliance Repair
Thanks so much :)
Courtney B.
02/2019
5.0
appliance repair
+ -1 more
Casey kept me informed at every step and then came back once the parts came in. Took him about an hour to replace all the parts. Refrigerator is working again! Casey was professional and very well spoken. He seems to be an expert in his field. If we have any other appliance issues we will be working with him again for sure.
Description of Work: Our second refrigerator stopped cooling. Casey came out and looked at. He knew exactly what to do and gave me an email with detailed instructions on how to call LG and get the parts ordered for free since it was still under warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Mason Dixon Appliance Repair
My pleasure to help!
Tammy D.
01/2019
5.0
small appliance repair
+ -1 more
Great experience with Mason Dixon Appliance Repair!!!
Description of Work: Dryer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks, [Member Name Removed]!
Vincent J.
01/2019
5.0
appliance repair, small appliance repair
+ 0 more
Extremely well. Casey is very knowledgeable and efficient. I will not use anyone else for my appliance repair needdb
Description of Work: He installed a microwave oven
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Mason Dixon Appliance Repair
Always a pleasure
Kelly T.
01/2019
5.0
appliance repair
+ -1 more
Diagnosed problem in less than 10 min was able to repair but was honest to let us know it would cost more to fix it than to buy another one. Great service
Description of Work: Dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Mason Dixon Appliance Repair
Thank you so much!
Nursen U.
12/2018
5.0
appliance repair, small appliance repair
+ 0 more
Casey was great; honest, friendly, efficient, and fair, what else could you ask for? Scheduling was super easy and straightforward, no sitting on hold or waiting for a call back. Would highly recommend Mason Dixon for your appliance repair needs! We are happy to have found him
Description of Work: Dryer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Mason Dixon Appliance Repair
:) thanks!
Darlene G.
11/2018
5.0
appliance repair, small appliance repair
+ 0 more
Scheduling was easy and convenient, he was punctual and efficient, no delays or issues at all! Rarely do we find service this reliable!
Description of Work: An Ancient oven repaired and a kitchen disposal replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$327
Response from Mason Dixon Appliance Repair
Thanks so much for the kind words! I'm so glad we could help your ancient oven cook on. :) Happy Thanksgiving!
Thomas B.
11/2018
5.0
appliance repair
+ -1 more
Casey did a great job diagnosing the issue, providing an accurate estimate and installing the part! He is very prompt, professional and responsive. I would highly recommend his services!
Description of Work: Refrigerator repair:Display panel and ice maker
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$279
Response from Mason Dixon Appliance Repair
Thanks, Me [Member Name Removed]! Pleased to add value to the community by your allowing me to help!
James Todd L.
11/2018
5.0
appliance repair
+ -1 more
Easy to schedule a service time online. I received appointment reminders. Service tech was on time and polite.
Description of Work: clothes washer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Mason Dixon Appliance Repair
Thanks so much!
Melvin C.
10/2018
5.0
appliance repair
+ -1 more
I received the text that the technician would be there within 20 mins and he was there on time. Once he had a opportunity to look at my washer he told me my options and was straight forward that he could fix it but could not guarantee how long it would last. He then told me he would guarantee that it would make it through the rest of the year or he would refund my money. I like the way he didn't just beat me out of my money without letting me know my options. I would definitely recommend Mason Dixon Appliance Repair
Description of Work: Had to have my washer fixed, it would not go into spin cycle
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Mason Dixon Appliance Repair
My pleasure to help! Thanks for the awesome and kind words.
Philip K.
10/2018
5.0
appliance repair
+ -1 more
Very impressed by the quality of the technician and service. The whole process was explained to me up front and he saved me about $500 by saying that my parts were probably under warranty (and he gave me the steps to submit a warranty claim too). His communication with me for every step of the process was impeccable.
Description of Work: Refrigerator repair service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Mason Dixon Appliance Repair
Thanks, [Member Name Removed]! High praise from a super great customer. Thanks a million!
Thomas D.
09/2018
5.0
appliance repair
+ -1 more
I found Casey and Mason Dixon Appliance Repair through Angie's list. Our Whirlpool refrigerator had started making a loud knocking sound. He was here the next day and identified the problem as a bad damper and said he would be back the next day with the part. When he returned and opened the box the part did not match even though the part number on the box was correct. He then found this was a common problem and ordered the part directly from Whirlpool. The same wrong part was sent. Upon further research he found that our part was no longer being made and the wrong part, which would not work was being substituted. It's frustrating to know a very expensive refrigerator that is not that old needs a part that is obsolete. The best thing about this bad situation is, after three trips to our house to work on our refrigerator Casey didn't charge us anything. I highly recommend Casey and his company.
Description of Work: refrigerator repair
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks, Mr [Member Name Removed]! Appreciate your kind words. Thankful for patient and understanding customers like you and your wife. Keep your fingers crossed. :)
Sharon R.
09/2018
5.0
appliance repair
+ -1 more
Texted on Labor day, got back to me right away. Was here next day, Fast, reliable, and affordable.
Description of Work: Washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
Thanks, [Member Name Removed]! I try hard to be all those things! :)
Richard P.
09/2018
5.0
small appliance repair
+ -1 more
It went great! Casey was the repair man, he communicated with me and was prompt with my invoice once the service was complete. I appreciated how easy and seem less this was, being a landlord it is stressful to get something fixed for tenants and Casey made it so easy!
Description of Work: Stove fixed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mason Dixon Appliance Repair
Thanks, [Member Name Removed]! Always my pleasure to make the process easy. Easier especially when consumers like yourself faithfully trust the process! Hope to help again in the future. :)
Steven H.
08/2018
5.0
small appliance repair
+ -1 more
We needed to have our disposal replaced. Casey removed the old disposal and installed the new one very quickly and very reasonably - much less than local competitors. This is the second time we've used Mason Dixon Repair and will continue to use them any time in the future. Extremely professional and courteous.
Description of Work: Disposal Replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mason Dixon Appliance Repair
[Member Name Removed] it's always my pleasure to help! Thanks so much for the opportunity again!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Mason Dixon Appliance Repair is currently rated 5 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Mason Dixon Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Mason Dixon Appliance Repair does not offer free project estimates.
No, Mason Dixon Appliance Repair does not offer eco-friendly accreditations.
No, Mason Dixon Appliance Repair does not offer a senior discount.
No, Mason Dixon Appliance Repair does not offer emergency services.
Mason Dixon Appliance Repair offers the following services: Brands from Roper to Viking, New and Old, all Laundry and Kitchen Appliances, offering Repair and Consultation. Occasionally replacing appliances (like Microwaves and Dishwashers). The focus is Repair because it generally makes the most economical sense. If it doesn't, I won't waste your time
Haul away of old appliances
Televisions or other Audio/Video Equipment
Computers