Provident Plumbing

We had a leak in the basement, they found that it was because of a defective seal on the toilet in the powder room above. I had planned on replacing that toilet with a new one in the near future, so I had them do that, instead of just replacing the seal. They were prompt, very efficient, and kept me posted on all estimates and work. I will be using them again, they were awesome. Found them on Angie's list, and am thankful for that too.

Overall I had an excellent experience with Frank, the Provident representative. He was prompt to arrive and immediately advised me that he was a certified plumber, Provident is insured for both Liability and WC coverage, and they are bonded . We proceeded to look at my bathroom and discuss the scope of the project in detail. Frank was obviously a highly experienced plumber and he was able to educate me on how complex my project is compared to what i thought it would be. I had thought that the existing combo one piece unit could easily be removed and the new multi piece shower installed with almost no change in the plumbing set up, however, he explained to me the difference between the drain pipes for a bathtub shower combo vs for a shower only installation. He also was very clear in what his estimate did and didnt include. He even told me that they quote jobs based on flat rate and that he always adds a fudge factor in his hours to make sure he didnt underestimate the work. I wasnt too happy about that but appreciated his honesty. Frank advised that he would be doing the job, not just providing the estimate which was important to me as i was impressed by his knowledge and experience to do this type of project. At the conclusion of his visit Frank provided me with a detailed written estimate which, although much higher than i had expected may not be too bad as i have not yet gotten any other estimates and feel i have clearly underestimated what this job entails. Overall my experience with Provident was excellent in all respects and I will probably call them if i need routine plumbing service even if i dont proceed to use them for this job.

Jerry arrived on time and inspected all plumbing and identified the problem with my leaking toilet flap. I would recommend Provident Plumbing to others.

Provident was excellent. They scheduled me in right away, gave me a 2 hour time frame window. Jerry called to let me know he was on his way and arrived exactly when he said he would. He was very responsive and professional. He listened to my concerns and issues, took a look to quickly evaluate the problems and then sat down and gave me a quote before starting any work. He reviewed the quote thoroughly with me and gained my acceptance. He completed the job perfectly with no problems and left both bathrooms in exactly the same condition as before he started. No hidden costs fee was exactly as quoted and again explained exactly what work he did and asked if I was satisfied and if there were any additional adjustments I wanted him to make. I felt very comfortable and will continue to use Provident Plumbing in the future as well as recommend them to my neighbors.

He was very nice but he put in the wrong flapper valve. I guess he didn’t know that Kohler toilets needed a special valve. But I might still call him for more work because he was very professional and helpful.

Called to request service around 12:30 PM. Talked with Chad who told me up-front $35 service call charge and that someone would arrive between 1 and 2 PM and that they would call when in route to my house. Chad made 2 subsequent calls to let me know updated ETA and the name of the plumber (Frank) to arrive. Frank called me when he was about 30 minutes from arriving. Upon arrival, he introduced himself, supplied a business card and gave brief info on the company, particularly that he was bonded and insured for work. He then placed booties on and came inside to inspect the repair areas. We discussed the price for a customer-supplied disposal replacement ($205) and he created work order, thinking that the cold water leak was only a loose fitting. I approved the work and he began to replace the disposal. He discovered that the cold water feed line (instead of loose fitting) was actually what was leaking so I agreed to replace both the hot and cold lines since they were of equal age for an agreed cost of $65 . I utilized a $30 Angie's List coupon as well. The work and clean-up of work area (Frank carried away discarded components) was completed within approximately 45 minutes. Frank was personable and professional. The whole process from my first call to the company to job completion took less than 3 1/2 hours. Very quick! I'm pleased with my first experience with Provident and would use them in future.

Please see above...I was unimpressed and will not use them again for future needs.

I let the plumber fix things that had not presented as problems beforehand. As I said above, I paid for my ignorance and the "looming catastrophe " the plumber led me to believe would happen.

He actually came earlier and fixed everything immed. no problems. very professional.

This is the second time we have used this service. The water in both our bathrooms was going down real slow. We live in a condo where adjoining pipes to the units are connected. Plus the plumbing is the original in our condo making it about 40 years old. Consequently this black sludge collects in the drains. What looked like an easy fix took 2 hours on a Friday afternoon and then another hour Saturday morning. In the end the problem was fixed and the water goes down really fast.

The service was perfect and the technician was very nice and professional.

It went great! My "darling daughter", a Rottie pup, chewed through the plastic connecting hose between the wall & the toilet. Luckily, there was a special valve that kept everything from flooding. We needed a professional, and Provident had a good Angie's List reputation. The tech was great, and the customer service by the gals in the office was terrific! They will definitely be our plumber from now on!

the wall unit was very heavy, but the Provident employee installed it flawlessly and it is still hanging in there :)

Get it done. Especially if you are on a well!!!!!

They did a good job. He was very patient and waited when we went out and bought the faucet. He was very polite and cleaned up.

Great! Fast, friendly and will save water $ with the fixes he made. he was also a trooper dealing with my new puppy who is scared of visitors.

I purchased a $99 Angie's list Big Deal for "outdoor hose faucet replacement plus whole house plumbing inspection" by Provident Plumbing. The scheduler was nice and agreeable when I had to reschedule my original appointment. However, the serviceman was supposed to come on the assigned date between 8 and 10 AM to perform the work and did not show up until nearly 5 PM. He was here less than 30 minutes, did not replace the faucet -- only applied some silicone caulk to the old faucet. He breezed through the plumbing inspection and was gone. Even though the faucet is no longer leaking, I feel I did not get a good deal for the price or receive the work as specifically advertised. Very disappointing.

I purchased a Big Deal for toilet repair and house plumbing assessment for Provident Plumbing. They were very prompt with scheduling, and did this via email within 24hrs of my request. On date of scheduled service (I have email stating 8-10am) they did not show up nor call. I called the office twice during that time without an answer, and left a voicemail at about 10am asking if someone was on the way. I left the house at 11:50am for another appointment, and no one had showed or called by that time. During the other appointment, I received a call and voicemail from Travis stating that they came by and missed me, and once returning home there was a note on the door stating the same thing, as well as an email indicating that I was not home during our agreed upon service appointment and needed to call to reschedule. I called and spoke with Kim at their office, and she agreed that the email said 8-10am, but should have read 8a-12p. Their scheduling error was clearly NOT my doing, and I did not appreciate the tone of the calls and email insinuating this was in any way my fault, and I surely have no intention of rescheduling with this business. I would have been ok with a missed or late appointment with warning or an apology and explanation, however this was barely offered, and only in response to my distaste for the situation. If I take time out of a more than full-time profession to make sure and be at home for hours of time waiting, I expect a business to hold up their part of the bargain and show. Very dissatisfied, and I will be asking Angie's List for a refund.

He performed all of the actions listed in the special, and was honest with us about it probably being cheaper to replace the toilet than to repair it (which we kind of expected, but appreciated not being given a hard sell for expensive repairs).

I tried doing it myself and tried every conceivable thing, but nothing worked. It was just knowing how to take the built in stopper out so that you could get a device down into the drain and pull out what was clogging it up. It was everything that I had hoped for. The guy was on time and did what he was supposed to do. He was pleasant and professional. He gave me some tips on how to avoid the same problem in the future and I thought the guy was perfect. He's very reliable and he certainly did the job for a reduced price. I couldn't get someone to come out and jiggle my chain for less than $150. I just find him very cooperative and very knowledgeable.

I feel like they ripped me off and charged me $300 after a $30 discount. I checked Lowes to see the price and it was a $24 system. I asked my neighbor's plumber and he said there was nothing wrong with our pipe and we didn't need anything fixed.

When I called to have the service done, they said they don't cover our area. They were polite and professional. I am getting a refund through Angie's List for this deal now.

Did not do the complete home plumbing inspection as advertised.

They were very nice people. They simply reaffirmed that there were no plumbing problems in my recently purchased home. I got a clean bill of health for my plumbing system.

Everyone from the person answering the phone and scheduling the service to the technician who performed the work were a pleasure to do business with. They explained the issue, how they were making the repair and were super cautious about tracking mud in the door and cleaning the work area after. Very professionally and I would highly reccomend.