Provident Plumbing would love the opportunity to serve you! We are your one-stop plumbing solution. We have live, friendly operators to answer your call 24 hours a day. Our technicians are all professional and knowledgeable. We conduct background checks and drug screening of all of our technicians. Family owned & operated, we would not send anyone to your home that we would not have in our own with our families. All jobs are quoted before any work is completed using our flat rate pricing guide. We offer the best warranties in the business. Everyone at Provident Plumbing is so confident that we will deliver excellent service; we offer a 100% satisfaction guarantee. While 99% of our jobs are completed by employees, we use experienced, qualified sub-contractors for trade specific tasks such as cutting granite or sheet rock repair. This allows us to provide the best quality of service for our customers.
Additional Email - kim@providentplumbing.com.
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, Leak Repair, Water Heater, Gas Line Installation & Sewer.
We had a leak in the basement, they found that it was because of a defective seal on the toilet in the powder room above. I had planned on replacing that toilet with a new one in the near future, so I had them do that, instead of just replacing the seal. They were prompt, very efficient, and kept me posted on all estimates and work. I will be using them again, they were awesome. Found them on Angie's list, and am thankful for that too.
Description of Work: We had a leak in the basement, they found that it was because of a defective seal on the toilet in the powder room above. I had planned on replacing that toilet with a new one in the near future, so I had them do that, instead of just replacing the seal. They were prompt, very efficient, and kept me posted on all estimates and work. I will be using them again, they were awesome. Found them on Angie's list, and am thankful for that too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$385
Response from Provident Plumbing
Thank you for taking the time to review your experience with our company. We were excited to have the opportunity to service your plumbing issue. We look forward to helping you with any future plumbing issues or projects that you may have. Our goal that you are satisfied. We strive to keep our customers informed of what services need attention as well as providing them a cost with no hidden fees. Thank you again for your review and we look forward to serving you in the future.
JERRY R.
05/2013
5.0
plumbing
 + -1 more
Overall I had an excellent experience with Frank, the Provident representative. He was prompt to arrive and immediately advised me that he was a certified plumber, Provident is insured for both Liability and WC coverage, and they are bonded . We proceeded to look at my bathroom and discuss the scope of the project in detail. Frank was obviously a highly experienced plumber and he was able to educate me on how complex my project is compared to what i thought it would be. I had thought that the existing combo one piece unit could easily be removed and the new multi piece shower installed with almost no change in the plumbing set up, however, he explained to me the difference between the drain pipes for a bathtub shower combo vs for a shower only installation. He also was very clear in what his estimate did and didnt include. He even told me that they quote jobs based on flat rate and that he always adds a fudge factor in his hours to make sure he didnt underestimate the work. I wasnt too happy about that but appreciated his honesty. Frank advised that he would be doing the job, not just providing the estimate which was important to me as i was impressed by his knowledge and experience to do this type of project. At the conclusion of his visit Frank provided me with a detailed written estimate which, although much higher than i had expected may not be too bad as i have not yet gotten any other estimates and feel i have clearly underestimated what this job entails. Overall my experience with Provident was excellent in all respects and I will probably call them if i need routine plumbing service even if i dont proceed to use them for this job.
Description of Work: I have been looking into converting my combination bathtub shower into a stand alone shower. I entered my information into a website which offered 3 free estimates from pliumbers in my area.About 5 minutes or less from the time i made the entry on my pc Provident called me to set up and appointment to come over and give me a free estimate.I asked the scheduler if Provident was on Angies List and he said they are. I proceeded to set the appointment for today. After talking to the scheduler I checked Angies List and found Provident and saw they had an overall B rating. In reading several of their reviews it appeared to me that they are or have been having problems in their business and from the follow up response comments i noted on many of the reviews it looked like they are trying to do a much better job going forward. I was going to calll and cancel the appt,but decided to go ahead and see how it went.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Provident Plumbing
Thank you for taking the opportunity to post your experience with our company. We believe in providing our customers with an upfront and honest cost when quoting projects. We are pleased to know that Frank was able to answer all of your questions. We hope that we get the opportunity to complete this project for you. Thank you again for posting your experience.
VANESSIA J B.
04/2013
5.0
plumbing
 + -1 more
Jerry arrived on time and inspected all plumbing and identified the problem with my leaking toilet flap. I would recommend Provident Plumbing to others.
Description of Work: I purchased the deal: $28 for the 5-point toilet tune-up & plumbing inspection by a state licensed plumber. I would recommend this service to others.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
Response from Provident Plumbing
We appreciate you purchasing the Angie's List deal that included the toilet tune up plus the plumbing inspection. We are pleased that you were satisfied with our services. It is important to us that our customers receive the value from these deals and we are pleased that you felt that you received this value in return. Thank you for taking the time to share your experience with our company and we look forward to servicing any future plumbing needs that you may have. Just a reminder that if you refer any customers then we will send you a $25 check for each referral that uses our services. Have them give us your name or property address, for referral, when they call to schedule a technician.
Susan R.
04/2013
5.0
drain cleaning, plumbing
 + 0 more
Provident was excellent. They scheduled me in right away, gave me a 2 hour time frame window. Jerry called to let me know he was on his way and arrived exactly when he said he would. He was very responsive and professional. He listened to my concerns and issues, took a look to quickly evaluate the problems and then sat down and gave me a quote before starting any work. He reviewed the quote thoroughly with me and gained my acceptance. He completed the job perfectly with no problems and left both bathrooms in exactly the same condition as before he started. No hidden costs fee was exactly as quoted and again explained exactly what work he did and asked if I was satisfied and if there were any additional adjustments I wanted him to make. I felt very comfortable and will continue to use Provident Plumbing in the future as well as recommend them to my neighbors.
Description of Work: Slow drain in tub. No hot water in 2nd bath shower or sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$264
Response from Provident Plumbing
We appreciate you taking the time to review your experience with our company. We take both of our positive and negative experiences to help us grow and to enable us to better serve our customers. We strive to ensure that every customer understands their plumbing issues and we also strive to resolve any plumbing needs that our customers have. If they understand the problems that are there then it gives them confidence in knowing that our licensed technicians are providing them with the professional services that they are expecting. We are also up front in regards to the costs associated with the services. We do not believe in hidden costs. Thank you again for giving us a review on Angie's List and we look forward to servicing any future plumbing needs that you may have.
S.M. F.
04/2013
4.0
plumbing
 + -1 more
He was very nice but he put in the wrong flapper valve. I guess he didn’t know that Kohler toilets needed a special valve. But I might still call him for more work because he was very professional and helpful.
Description of Work: I bought a Big Deal from him for a toilet tune-up and a free plumbing inspection.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Response from Provident Plumbing
We apologize that our technician has installed the wrong part. We would like to schedule our tech to come out and replace the valve with the proper one. Please call us on our toll free line to schedule this. Our number is 855-517-2437. We look forward to servicing this for you.
Kathy W.
04/2013
5.0
plumbing
 + -1 more
Called to request service around 12:30 PM. Talked with Chad who told me up-front $35 service call charge and that someone would arrive between 1 and 2 PM and that they would call when in route to my house. Chad made 2 subsequent calls to let me know updated ETA and the name of the plumber (Frank) to arrive. Frank called me when he was about 30 minutes from arriving. Upon arrival, he introduced himself, supplied a business card and gave brief info on the company, particularly that he was bonded and insured for work. He then placed booties on and came inside to inspect the repair areas. We discussed the price for a customer-supplied disposal replacement ($205) and he created work order, thinking that the cold water leak was only a loose fitting. I approved the work and he began to replace the disposal. He discovered that the cold water feed line (instead of loose fitting) was actually what was leaking so I agreed to replace both the hot and cold lines since they were of equal age for an agreed cost of $65 . I utilized a $30 Angie's List coupon as well. The work and clean-up of work area (Frank carried away discarded components) was completed within approximately 45 minutes. Frank was personable and professional. The whole process from my first call to the company to job completion took less than 3 1/2 hours. Very quick! I'm pleased with my first experience with Provident and would use them in future.
Description of Work: Replace leaking garbage disposal with customer supplied model of same HP/brand; correct leak on cold water line on kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Provident Plumbing
We appreciate your review of our services. We pride ourselves in providing timely service from our trained and professional technicians. We do offer a $25 referral check to anyone that uses our services that you recommended. When they call have them give us your name when referring and we will be happy to mail you a $25 check after we service their plumbing needs. Again thank you for the review. We value all feedback and use it to help improve our company.
Katherine D.
04/2013
3.0
plumbing
 + -1 more
Please see above...I was unimpressed and will not use them again for future needs.
Description of Work: I used the Angie's List deal to evaluate and fix a toilet that ran intermittently/continuously. The guy admitted to being new to the company. He evaluated my toilet and described a leaky valve. He went to his truck and then to Home Depot and said they didn't make the part that fit my toilet. He then suggested I let them replace my toilet. He accidentally broke the toilet tank and therefore it became non-functional. He said that the rest of the money I payed for the Angie's List deal would not be applied towards replacing the toilet. So basically I payed $125-150 for a toilet to be broken. He quoted about $450 to replace the toilet but I opted to use somewhere else.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$150
Response from Provident Plumbing
Thank you for taking the time to post your experience with our company. I looked into your statements and we have some conflicting information. Based on our notes we quoted you a price less than $425 to install a new toilet. Based on our technician's notes the crack was present prior to us being on site and he states that he was told the crack was present for about 4 years. We also see that you canceled the toilet install due to being in a car accident and low on funds. We understand that things come up and we are always willing to correct any mistakes or damages that our technicians cause. It appears that we have a conflict in stories. We are licensed and certified and we will do whatever is necessary to ensure our customers are 100% satisfied. Again thank you for taking the time to review your experience with our company.
Dorothy W.
03/2013
3.0
plumbing
 + -1 more
I let the plumber fix things that had not presented as problems beforehand. As I said above, I paid for my ignorance and the "looming catastrophe " the plumber led me to believe would happen.
Description of Work: I bought a plumbing promotional advertised by Provident Not sure what the price was, but it was considerably less than what I ended up paying. I had recently purchased a condo, and because the inspection of the house proved less than satisfactory ( I had to have several things re-inspected and fixed after I moved in). So I thought buying the promotional might be a less expensive way of having all the plumbing inspected. After checking all the plumbing in the house, the plumber told me I had a problem in the master bath toilet, maybe a new flapper valve and some adjustment problem he needed to take care of. Against my better judgement I let the plumber "Fix" those two things which took him less than 15 minutes. My thinking was I really did not know if what he was saying was right. But I was told if he did not fix those two things right away, the situation might get worse and cost more in the long run. I guess I paid for my ignorance. This woman just did not know and decided to let the plumber "prevent further catastrophe." My instincts tell me I was ripped off and that the promotional was just a way in to scam me because I know nothing about plumbing. I do not like to speak ill of anyone, but the plumber just did not seem genuine.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$219
Response from Provident Plumbing
I would like to take this opportunity to reply to your review. I would like to first thank you for purchasing the Angie's List deal and allowing us to service this for you. We do not want any of our customers to feel "scammed" and we will do what is necessary to make you feel like you received the value of the services that were completed. Based on our technician's findings he found that there were blue cleaning tablets in the tank which corroded the fill valve. The technician then felt that it was best to complete a minor rebuild of the toilet which included a new fill valve and a new flapper to prevent any further damage to the toilet. If the problem were to continue then a major rebuild, of the toilet, would be needed and that could run a charge of around $550. We are confident that our technician prevented this step by completing the minor rebuild. All of our work is guaranteed and all of our technicians are professionally trained and certified. We do not believe in providing services that are not necessary or not needed. I hope that this gives you a little bit more of an insight to the problem and the steps we took to prevent any further damage. We hope that we can service any future plumbing needs that you may have.
Phyllis L.
03/2013
5.0
plumbing
 + -1 more
He actually came earlier and fixed everything immed. no problems. very professional.
Description of Work: fixed existing equipment no longer spits water from the top of the tank . also no longer makes noise.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
Response from Provident Plumbing
Thank you for your review of our services. We take every service call in a professional manner and we offer the best solutions to each service call. We appreciate you allowing us to service your plumbing needs. Please do not hesitate to contact us if you need any additional plumbing services in the future.
KATHRYN A.
03/2013
5.0
drain cleaning, plumbing
 + 0 more
This is the second time we have used this service. The water in both our bathrooms was going down real slow. We live in a condo where adjoining pipes to the units are connected. Plus the plumbing is the original in our condo making it about 40 years old. Consequently this black sludge collects in the drains. What looked like an easy fix took 2 hours on a Friday afternoon and then another hour Saturday morning. In the end the problem was fixed and the water goes down really fast.
Description of Work: Fix water drainage in two bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Provident Plumbing
Thank you for allowing us to service your plumbing issue. We would also like to thank you for reviewing your experience with our company. We are confident in the plumbing services that we provide and we will only send certified and professionally trained technicians to your property. We are confident that you will be pleased with our services. If at any time you are not pleased then we will do what we can to make you satisfied.
Cynthia C.
03/2013
5.0
plumbing
 + -1 more
The service was perfect and the technician was very nice and professional.
Description of Work: Tuned up a toilet that sees frequent use. The toilet had begun running longer than usual and needed a flapper change.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Response from Provident Plumbing
Thank you for taking the time to review your services through the Angie's List deal. We are pleased that you felt that the services performed were perfect. We strive to satisfy every customers plumbing needs. Please do not hesitate to contact us if you need any additional plumbing services.
Brian K.
03/2013
5.0
drain pipe, plumbing
 + 0 more
It went great! My "darling daughter", a Rottie pup, chewed through the plastic connecting hose between the wall & the toilet. Luckily, there was a special valve that kept everything from flooding. We needed a professional, and Provident had a good Angie's List reputation. The tech was great, and the customer service by the gals in the office was terrific! They will definitely be our plumber from now on!
Description of Work: Replaced the plastic connecting hose from the toilet to the water supply in the Master bathroom. Replaced it with a sturdy metal hose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Provident Plumbing
Thank you for reviewing your experience with us. We take pride in servicing every customer in a professional and courteous manner. We are pleased that we will be your Plumbing Services of choice. Please do not hesitate to contact us. We will professionally handle any plumbing need no matter how big or small it is.
JOHN K.
03/2013
5.0
plumbing
 + -1 more
the wall unit was very heavy, but the Provident employee installed it flawlessly and it is still hanging in there :)
Description of Work: 121004.0830 / Mike installed Geberit & inspected general plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Provident Plumbing
Thank you for reviewing your experience with our company. We also like the pictures that show the services performed. We hope to continue our relationship of providing you with our plumbing services. Thank you again and we look forward to serving you again in the future.
Derek B.
03/2013
5.0
plumbing, water heater repair
 + 0 more
Get it done. Especially if you are on a well!!!!!
Description of Work: I was really surprised at the amount of calcium and sediment build up in my water heater. I never thought about water heater maintenance before, glad I had it done and now appreciate the value of the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
karen L.
02/2013
5.0
plumbing
 + -1 more
They did a good job. He was very patient and waited when we went out and bought the faucet. He was very polite and cleaned up.
Description of Work: I used a $189 special and used Provident Plumbing services. They also installed a new faucet and took care of a leak that we had.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Denise T.
02/2013
5.0
plumbing
 + -1 more
Great! Fast, friendly and will save water $ with the fixes he made. he was also a trooper dealing with my new puppy who is scared of visitors.
Description of Work: Toilet/home plumbing tune up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$56
Patricia B.
02/2013
3.0
plumbing
 + -1 more
I purchased a $99 Angie's list Big Deal for "outdoor hose faucet replacement plus whole house plumbing inspection" by Provident Plumbing. The scheduler was nice and agreeable when I had to reschedule my original appointment. However, the serviceman was supposed to come on the assigned date between 8 and 10 AM to perform the work and did not show up until nearly 5 PM. He was here less than 30 minutes, did not replace the faucet -- only applied some silicone caulk to the old faucet. He breezed through the plumbing inspection and was gone. Even though the faucet is no longer leaking, I feel I did not get a good deal for the price or receive the work as specifically advertised. Very disappointing.
Description of Work: This company fixed a leak in an outdoor faucet at my home.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$99
Shiloh S.
02/2013
1.0
plumbing
 + -1 more
I purchased a Big Deal for toilet repair and house plumbing assessment for Provident Plumbing. They were very prompt with scheduling, and did this via email within 24hrs of my request. On date of scheduled service (I have email stating 8-10am) they did not show up nor call. I called the office twice during that time without an answer, and left a voicemail at about 10am asking if someone was on the way. I left the house at 11:50am for another appointment, and no one had showed or called by that time. During the other appointment, I received a call and voicemail from Travis stating that they came by and missed me, and once returning home there was a note on the door stating the same thing, as well as an email indicating that I was not home during our agreed upon service appointment and needed to call to reschedule. I called and spoke with Kim at their office, and she agreed that the email said 8-10am, but should have read 8a-12p. Their scheduling error was clearly NOT my doing, and I did not appreciate the tone of the calls and email insinuating this was in any way my fault, and I surely have no intention of rescheduling with this business. I would have been ok with a missed or late appointment with warning or an apology and explanation, however this was barely offered, and only in response to my distaste for the situation. If I take time out of a more than full-time profession to make sure and be at home for hours of time waiting, I expect a business to hold up their part of the bargain and show. Very dissatisfied, and I will be asking Angie's List for a refund.
Description of Work: None - they did not show up for scheduled appointment
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$25
Gary F.
02/2013
5.0
drain cleaning, plumbing
 + 0 more
I tried doing it myself and tried every conceivable thing, but nothing worked. It was just knowing how to take the built in stopper out so that you could get a device down into the drain and pull out what was clogging it up. It was everything that I had hoped for. The guy was on time and did what he was supposed to do. He was pleasant and professional. He gave me some tips on how to avoid the same problem in the future and I thought the guy was perfect. He's very reliable and he certainly did the job for a reduced price. I couldn't get someone to come out and jiggle my chain for less than $150. I just find him very cooperative and very knowledgeable.
Description of Work: I purchased a "Big Deal" and used Provident Plumbing and they unclogged a bathtub drain which wasn't draining properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Suzann K.
02/2013
5.0
plumbing
 + -1 more
He performed all of the actions listed in the special, and was honest with us about it probably being cheaper to replace the toilet than to repair it (which we kind of expected, but appreciated not being given a hard sell for expensive repairs).
Description of Work: We picked up one of Angie's Deals for a toilet inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
Christos & Georgette M.
02/2013
3.0
plumbing
 + -1 more
I feel like they ripped me off and charged me $300 after a $30 discount. I checked Lowes to see the price and it was a $24 system. I asked my neighbor's plumber and he said there was nothing wrong with our pipe and we didn't need anything fixed.
Description of Work: The put two floats in each of our toilets. They then told me that the pipe from the street to the house needed fixed for $200.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$300
Jamie R.
02/2013
5.0
plumbing
 + -1 more
When I called to have the service done, they said they don't cover our area. They were polite and professional. I am getting a refund through Angie's List for this deal now.
Description of Work: I purchased a Big Deal through Angie's List, $28 for a Toilet Tune-up + Free Plumbing Inspection, for Provident Plumbing.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
GARY H.
02/2013
4.0
plumbing
 + -1 more
Did not do the complete home plumbing inspection as advertised.
Description of Work: Description was to flush the water heater and do a plumbing inspection of the entire home. He did flush the water heater but then just asked if there were other problems without checking anything until I asked to look at a few items. Was not a complete inspection as I thought it would be or was advertised.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
John O.
01/2013
5.0
plumbing
 + -1 more
They were very nice people. They simply reaffirmed that there were no plumbing problems in my recently purchased home. I got a clean bill of health for my plumbing system.
Description of Work: I purchased a Big Deal for $99 for any Clogged or Slow Drain plus a FREE Whole House Plumbing Inspection.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Veronica H.
01/2013
5.0
drain cleaning
 + -1 more
Everyone from the person answering the phone and scheduling the service to the technician who performed the work were a pleasure to do business with. They explained the issue, how they were making the repair and were super cautious about tracking mud in the door and cleaning the work area after. Very professionally and I would highly reccomend.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Water Filtration and Softening,
Sewer Cleaning,
Gas Logs
FAQ
Provident Plumbing is currently rated 4.4 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Provident Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa