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Provident Plumbing

Plumbing, Drain Cleaning, Water Heaters,

About us

Provident Plumbing would love the opportunity to serve you! We are your one-stop plumbing solution. We have live, friendly operators to answer your call 24 hours a day. Our technicians are all professional and knowledgeable. We conduct background checks and drug screening of all of our technicians. Family owned & operated, we would not send anyone to your home that we would not have in our own with our families. All jobs are quoted before any work is completed using our flat rate pricing guide. We offer the best warranties in the business. Everyone at Provident Plumbing is so confident that we will deliver excellent service; we offer a 100% satisfaction guarantee. While 99% of our jobs are completed by employees, we use experienced, qualified sub-contractors for trade specific tasks such as cutting granite or sheet rock repair. This allows us to provide the best quality of service for our customers. Additional Email - kim@providentplumbing.com.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Leak Repair, Water Heater, Gas Line Installation & Sewer.

Services we don't offer

New Construction

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4179 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
14%
3
10%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 179 reviews

E W.
07/2019
5.0
plumbing, water heater repair
  + 0 more
Provident Plumbing was recommended to me by a friend. A plumber was out within one day of my call. He replaced the old heater and hauled it away at a good price. No complaints about the service, and everything has run smoothly since. My husband and I are planning a kitchen remodel in the next six months, and we plan on using this company again.
Description of Work: Replacing a hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jerome B.
02/2017
5.0
plumbing, drain cleaning
  + 0 more
The plumber did a great job and the price was right. Would recommend and would hire again.
Description of Work: Clogged drain and replacement of a pressure valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Corendia B.
02/2017
1.0
plumbing
  + -1 more
Took Provident 5 days from call to come to repair leaks in two different bathrooms. Then they called two days later to ask if it was okay to push appointment time further into the day so plumber could take care of "personal business". Andrew came to fix problem. He had to leave TWICE to go get the fixtures. Then it turns out that he punctured a hole in one of the bathrooms walls where he installed the one of water valve turn offs. He failed to tell me about it and I did not notice it until after the bathroom was totally repaired several weeks later. Sent an email to company explaining this with pictures of damage. They have TOTALLY ignored me and will not return my phone calls. I also would like to say that I could never talk to the owner or manager of Provident whenever I had to call the company. Had to talk to some lady who told me that she was working from home "most days" and only went in to the office a couple of days a week. Most of the time when you call, you get the voicemail, which to me is not very professional. Since my job with them involved an insurance claim, I needed an itemized invoice. It took 3 phone calls and me getting pushy with the lady on the phone in order to get what I needed. I will never use this company again and would never recommend this company. Looks like I will never to take this company to small claims court to get them to repair damage to walls since they cannot be reasonable and fix their mistake on their own. BTW, the River Road number is no longer working so you have to go to the website in order to find the new address and new phone number.
Description of Work: Repair leaking water shut off valves on two toilets

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$173

debra N.
10/2016
1.0
plumbing
  + -1 more
HORRIBLE!!! The owner came to my house and quoted a price for a new main water line to be run under ground into my garage, then plumbed through me garage floor into my water input. he sent a worker to dig a small hole at the source in my yard, and did ABSOULTLY nothing else! The boring company came and bored from the source along the side of my house less than 12" under ground leaving 14" of unusable outdoor space to landscape. The work happened in the first week of July. November we had a freeze and I had no water due to the frozen line HE installed. I tried to work with him - HIS attitude was too bad, so sad. 4 months later, I contracted another QUALITY plumber who preformed the same work as Provident was supposed to do. Coincidentally, the same boring chief came to do the exact same work as Provident plumbing was supposed to do advised me that he did the work explicit defined by Provident. I spoke with the owner of the boring company to confirm Provident's contract and it was confirmed. I paid for the initial job to Provident, paid the same boring company twice, and the new plumber to complete the job. Provident is - in my opinion Provident is a scam of a company. I would NOT hire them to change a screen in my faucet. BE AWARE OF PROVIDENT PLUMBING! In hindsight, I should have taken him to small claims court. Even though I was unemployed at the time and I had a legitimate complaint....that is not who I am.
Description of Work: The owner came to my house and quoted a price for a new main water line to be run under ground into my garage, then plumbed through me garage floor into my water input. he sent a worker to dig a small hole at the source in my yard, and did ABSOULTLY nothing else! The boring company came and bored from the source along the side of my house less than 12" under ground leaving 14" of unusable outdoor space to landscape. The work happened in the first week of July. November we had a freeze and I had no water due to the frozen line HE installed. I tried to work with him - HIS attitude was too bad, so sad. 4 months later, I contracted another QUALITY plumber who preformed the same work as Provident was supposed to do. Coincidentally, the same boring chief came to do the exact same work as Provident plumbing was supposed to do advised me that he did the work explicit defined by Provident. I spoke with the owner of the boring company to confirm Provident's contract and it was confirmed. I paid for the initial job to Provident, paid the same boring company twice, and the new plumber to complete the job. Provident is - in my opinion Provident is a scam of a company. I would NOT hire them to change a screen in my faucet. BE AWARE OF PROVIDENT PLUMBING!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Maria R.
02/2016
5.0
plumbing, water softeners
  + 0 more
Travis was the technician that came to my house to perform the work. The office called me saying he would be arriving between 1 p.m. and 3 p.m. and that he would call when he was on the way. Sure enough he called and arrived promptly at 2 p.m. He was able to immediately discern where the leak was coming from and dug out where he needed to in order to replace the broken piece of line. He replaced the very wet mud and then replaced the sod he had removed over the disturbed area. In addition, he protected the surrounding sod from all of the mud by placing a pad on it before digging commenced. Today, one day later, one can hardly tell that the yard has been dug in that location. I'm very pleased that the leak was repaired so efficiently and quickly. On another note, Travis advised me that if I would send the paid invoice to the water company, they might reimburse for part of the past two months of increased water bill. I emailed it to them this morning and just heard back from them that they will be making an adjustment to my next invoice. Thank you, Travis, and thanks to Provident Plumbing for having such well trained and professional employees.
Description of Work: Repair a water leak between the water meter and the back flow. Repair involved digging in my front yard, removing sod, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Jennifer Nicole L.
11/2015
5.0
plumbing
  + -1 more
The service man was very polite & punctual.
Description of Work: Changed a small part on the toilet which I guess I could have done... but sometimes its peace of mind to have a professional come out and check things out.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Anthony T.
06/2015
3.0
plumbing
  + -1 more
Installation of new toilets was done poorly. Had to have two follow-up visits to resolve issues.
Description of Work: Removed existing toilets and replaced with new.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$1,000

Raymond O.
06/2015
4.0
plumbing
  + -1 more
Jason was professional, courteous, and did a good job.
Description of Work: Fix a couple of water leaks.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$415

Rex H.
03/2015
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
It was fine. I let him in. Its in the crawl space, its where we have the water heater and so I just let him in there. Then they go about doing their annual maintenance. They drain it and make sure that there is no lime and do all the different stuff you ever have to with a continuous water heater. They are good and efficient. They are not here that long. In fact I will be having them in June.
Description of Work: They come out once a year for service on my water heater. Or they will come out if I have a problem, say I have a leaky toilet or something. They come out and do that too and do any other plumbing work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristine L.
03/2015
5.0
plumbing
  + -1 more
During the freeze in 2014, Provident Plumbing was the only company who could respond immediately. They came out within hours, located the broken pipe, cut the dry wall, replaced a portion of the pipe and cleaned up after themself. Very professional. I used them again later in the year at my grandfather's home to locate a leak from outdoor well to the house.
Description of Work: Repaired broken water pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Leslie A.
02/2015
4.0
plumbing
  + -1 more
The person who came out was very professional. Since I had already looked at everything prior to having them out, I knew there was no leak, just the running. Since that was such a quick and easy fix, it would have been nice if he had looked at one of my other toilets also, but that was what the coupon was for.
Description of Work: I purchased an Angie's deal to inspect and service one toilet. I had a toilet that was running, they looked at it, cut the hose and left. The entire visit lasted ten minutes.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Roxie M.
02/2015
5.0
plumbing, water heater repair
  + 0 more
The appt was originally scheduled in January but we had to replace another appliance. Jason still came by to make sure what we needed then we rescheduled. And he remembered and made a point to ask about the other appliance. I will use Provident again and will recommend them.
Description of Work: Jason completed the annual service on our Rinnai tankless hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Terry M.
12/2014
5.0
plumbing
  + -1 more
Did great work, professional and on time.
Description of Work: Purchased $119 Big Deal for $200 of Plumbing Services!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$119

ELSIE W.
10/2014
5.0
plumbing
  + -1 more
The gentleman called before he came and let me know he was running a little bit late because he was coming from South Carolina. He did the inspection and replaced the hose. He also did some other miscellaneous plumbing needs. He was very courteous, professional, and friendly.
Description of Work: He did an outdoor hose faucet replacement plus a whole house plumbing inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neil V.
07/2014
5.0
plumbing
  + -1 more
He arrived same day and checked old garbage disposal and determined it was in need of replacement. Gave quote and explained recommended model. Installed unit.and checked for leakage. He was very polite and knowledgeable.
Description of Work: Service broken garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Robert A.
06/2014
4.0
plumbing, water heater repair
  + 0 more
Its complicated. I had a home warranty co out there first who diagnosed the problem as the gas regulator but they could not get the part for 7 to 10 days. As such I canceled them and hired Provident as I had used them before. Long story short is they replaced the gas regulator but then said water may be dripping on the pilot light shutting it off. They recommendded a new unit. So back to the home warranty co who sent another co for a second opinion. He changed the the thermal coupler and it is still working two weeks later. Now Provident may have misdiagnosed but the moral of the story is they didn't charge me a dime for two trips out there and a gas valve. I!n not sure why the misdiagnosis by two contractors but I'm grateful to Provident for not charging for their error. Their original charge was $330 but I didn't pay anything so I was happy for that. At least they owned up and left me a happy customer. So thank you
Description of Work: Water heater repair

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

anne H.
06/2014
5.0
plumbing
  + -1 more
They were very prompt, and very respectful. They installed a new water heater outside of the house and built a house around it. They got a late start and worked until around 9pm. I thought the price was high, but in fairness to them, they encouraged me to call other providers It was quite high though. I did find a couple of screws around the heater the next day, but overall they did a good job.
Description of Work: Removed and hauled away old water heater from under the house. Installed a new water heater outside of the house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Nathan L.
05/2014
5.0
plumbing
  + -1 more
We had pipes knocking when toilet flushed. Called Provident because of Angie reviews. Provident set appointment. All went well. Tech was knowledgeable and proficient.
Description of Work: Replaced toil tank fill valves for two toilets. Checked water pressure to house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208

ELSIE W.
04/2014
5.0
plumbing
  + -1 more
I had a problem with the outdoor faucet on my house. I called this company and they were very professional and courteous. They came out early in the morning during rush hour traffic, and he called to keep me informed on the status of his arrival. He diagnosed the problem and repaired it, and gave me some pointers on a faucet repair.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Peter H.
04/2014
4.0
plumbing
  + -1 more
They are nice guys, but they are expensive. They did a good job for me. They got the job done in a couple of days. The cleanup was very good. The plumber Frank was very good.
Description of Work: It was a Big Deal for $119 for $200 of Plumbing Services. They replaced some shower heads and replaced the shower plumbing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Boyce W N.
04/2014
1.0
plumbing
  + -1 more
Now I have an open trench with an old sewer pipe leaking sewage into my yard. I have to finish what the plumber started. I called the landscaping company that takes care of my yard. Good news for me, he has experience in this area. It took him six hours to finish the job as I had kept asking and the inclination was LESS THAN A QUARTER (1/4) INCH not the estimated 18 inches. Angie's List asked, "Would I use this company again" NO and I will try to forget them. IF YOU USE THIS COMPANY THEN YOU DESERVE THE SERVICE YOU GET. I have over 40 pictures to support my review.
Description of Work: I contracted to have a portion of my sewer pipe replaced, about 45 feet. The ground was dug up down to the old sewer pipe. When digging reached the "L" shape in the pipe the digging stopped. Then the plumber started to try an "up sale" me a sewer pump. He stated that the new inclination was going to be very high, 18", I told him to finish removing the old pipe and lay the new pipe. He started laying the new pipe in the trench on top of the old pipe. As the new pipe was laid dirt was put over the old pipe. This procedure was indeed going to create an "18" incline. Again for four more attempts the plumber tried to sale me this pump. I repeated over and over, "Clean out the trench of dirt and old pipe then lay the new pipe in a clean trench. He kept adding dirt and trying to sale me a pump. He went to lunch, took 1 hour. Upon his return, the first words out of his mouth was, "Well have you thought it over and decided about the pump?" I thought to myself,"(Is this man dense or what?"). Again for the sixth time I told him to "Clean out the trench of dirt and old pipe then lay the new pipe in a clean trench." At this point he stated, " I cannot no longer do this job until you buy a sewer pump>" I told him to get his boss here now. Then he and his associate went and sat in their truck for over two hours. (To me it looked like they went on strike.) After 45 minutes of waiting I asked how much longer until the boss will arrive. I was told about 8 minutes. At the 1 hour mark of waiting I was done with this company. I called the Sheriff and asked that a Deputy be sent to my home. I explained to the Desk Sergeant my situation and I wanted this company off my property "quick and fast" peacefully. The Deputy arrived before the boss did and everything went very peacefully and civilized. The plumbing company quickly cleaned up their property and prepared to leave. I paid them for work they had accomplished then they were gone.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$1,500

Boyce W N.
04/2014
1.0
plumbing
  + -1 more
Now I have an open trench with an old sewer pipe leaking sewage into my yard. I have to finish what the plumber started. I called the landscaping company that takes care of my yard. Good news for me, he has experience in this area. It took him six hours to finish the job as I had kept asking and the inclination was LESS THAN A QUARTER (1/4) INCH not the estimated 18 inches. Angie's List asked, "Would I use this company again" NO and I will try to forget them. IF YOU USE THIS COMPANY THEN YOU DESERVE THE SERVICE YOU GET. I have over 40 pictures to support my review.
Description of Work: I contracted to have a portion of my sewer pipe replaced, about 45 feet. The ground was dug up down to the old sewer pipe. When digging reached the "L" shape in the pipe the digging stopped. Then the plumber started to try an "up sale" me a sewer pump. He stated that the new inclination was going to be very high, 18", I told him to finish removing the old pipe and lay the new pipe. He started laying the new pipe in the trench on top of the old pipe. As the new pipe was laid dirt was put over the old pipe. This procedure was indeed going to create an "18" incline. Again for four more attempts the plumber tried to sale me this pump. I repeated over and over, "Clean out the trench of dirt and old pipe then lay the new pipe in a clean trench. He kept adding dirt and trying to sale me a pump. He went to lunch, took 1 hour. Upon his return, the first words out of his mouth was, "Well have you thought it over and decided about the pump?" I thought to myself,"(Is this man dense or what?"). Again for the sixth time I told him to "Clean out the trench of dirt and old pipe then lay the new pipe in a clean trench." At this point he stated, " I cannot no longer do this job until you buy a sewer pump>" I told him to get his boss here now. Then he and his associate went and sat in their truck for over two hours. (To me it looked like they went on strike.) After 45 minutes of waiting I asked how much longer until the boss will arrive. I was told about 8 minutes. At the 1 hour mark of waiting I was done with this company. I called the Sheriff and asked that a Deputy be sent to my home. I explained to the Desk Sergeant my situation and I wanted this company off my property "quick and fast" peacefully. The Deputy arrived before the boss did and everything went very peacefully and civilized. The plumbing company quickly cleaned up their property and prepared to leave. I paid them for work they had accomplished then they were gone. .

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$1,500

JEFF R.
03/2014
5.0
plumbing
  + -1 more
THESE GUYS ARE AWESOME!!! They went above and beyond for the services we asked for. They did several minor additional wiring and plumbing items at no additional charge. We have used Provident numerous times now and strongly advise others to use this company!!!
Description of Work: We had replaced ALL of our appliances and they came out to install our dishwasher, stove and microwave.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Provident Plumbing
Thank you for taking the time to review your experience with our company. We appreciate that you feel we are Awesome.....as we feel the same way. We are happy to be here at your service and if you ever need us then please do not hesitate to give us a call. We appreciate the opportunity to service your plumbing needs.

Alison A.
03/2014
5.0
plumbing
  + -1 more
Jason, the technician, was on time for the appointment and he was very professional. They followed up extremelly well and explained how things would work code wise. They explained our options well. Chad kept calling to see how we were in our decision process and the customer service side was great. They were very responsive. If we do a bigger job, we plan to use them in the future.
Description of Work: They came out to give an estimate on all the plumbing work we wanted done.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Provident Plumbing
Thank you for taking the time to review your experience with our company. We appreciate the opportunity to service your plumbing needs. Providing excellent customer service is our goal and we always like to know when are providing that service as well as areas that we can improve. Thank you again for reviewing your experience with us and please do not hesitate to call us if needed.

John R B.
03/2014
5.0
plumbing
  + -1 more
I like them fine. When they left, it worked. He seemed to do a good job. They would like more business, I know that. Since it was a deal, I think the price compares rather well to the value of the work. They did a nice job. I liked them and I am planning on using them again.
Description of Work: I have used a Big Deal for Provident Plumbing. I had a problem with a spigot in my sink in the kitchen. It wouldn't work and they came and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2514 River Rd Ste 106, Piedmont, SC 29673

www.providentplumbing.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Water Filtration and Softening,
Sewer Cleaning,
Gas Logs

FAQ

Provident Plumbing is currently rated 4.4 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Provident Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Provident Plumbing offers free project estimates.
Yes, Provident Plumbing offers eco-friendly accreditations.
No, Provident Plumbing does not offer a senior discount.
Yes, Provident Plumbing offers emergency services.
Yes, Provident Plumbing offers warranties.
Provident Plumbing offers the following services: Plumbing, Leak Repair, Water Heater, Gas Line Installation & Sewer.
New Construction

Contact information

2514 River Rd Ste 106, Piedmont, SC 29673

www.providentplumbing.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM