Allen's Complete Masonry

Dave and his brother did an excellent job. We were at a loss to determine what should be done to improve the entry. Dave was able to provide ideas - final job worked out to be better than we expected. I would highly recommend.

They were exceptional in every way from first telephone conversation, to on-site assessment, to written estimate, to scheduling, to completion of work!

I would give them a B+ to an A-. Decent quality for the price, but insufficient attention to detail in certain respects.

Not much went correctly on this job. The first time out, they didn't have a ladder tall enough so that involved an additional day. The masonry used to fill the cracks has never matched the existing masonry. I was told it would be close, but after 9-10 months, it still is much darker than the original. I paid them by check mailed to their billing address, but it was returned by the Post Office as undeliverable. I sent them an e-mail asking for a better address. Didn't hear anything for a few days, then my wife got an insulting call from Mr. Allen. I called him back and he didn't seem to believe me on the returned payment, but I sent the envelope with the PO markings back to him with the check. I think there are better people to do business with.

Dave and his brother did a great job. They were punctual and had good attention to detail. Daily job site clean up was excellent. Dave provided good advice and was willing to advocate on our behalf with the material supplier when needed. Their experience and knowledge of the masonry trade was very apparent. The finished job met all of our expectations.

David came out and quoted. His initial appearance scared us a little, but our first impressions were wrong. We went with him over 3 others just based on a gut feeling. His 3 man crew arrived. They all spoke English, and worked hard. They didn't like the replacement bricks they had, so David went to 5 or 6 places before he found a brick that closely matched our 20 year old brick. They took great pride in installation and color matching grout. They cleaned up very nicely. Came back out a few days later to check on their work, as grout takes a few days to dry properly. Very happy we chose David's group.

The Allens were very responsive with phone call follow ups, coming out to provide a free estimate, scheduling and completing the work. They repaired all of the mortar that was crumbling. They also replaced a few bricks that they noticed were cracked. Their work looks great and I think they did a lot of work for $300.

I've used him 3 times. He does great work. My front steps have shifted over time. The railing had to be removed and reset and he did the whole thing.

They told me it might take 3 weeks to get someone out to do the work and it only took 2. They got the work done in half a day, which is better than they originally estimated. The steps look like new. They are going to come back in a few weeks to acid wash the steps. I think they did a great job. I did have some difficulty contacting them on the day they were supposed to do the work. I wanted to confirm they were going to do the work on that day and nobody answered either of their phone numbers.

Had to make several phone calls to schedule - calls not returned in timely manner. I told them they needed at least a 16' ladder and I told them what work I wanted - they said they could do it. Workman arrived an hour and a half late with a normal size ladder which was useless - he had muddy boots on and tracked mud all across my white carpet and then said he'd never done work like that before and didn't think he could do it.

MR. ALLEN CAME TWICE TO LOOK AT JOB REQUESTED AND TO VERIFY ALL THE ASPECTS OF THE PROJECT. THOUGHT IT WAS NOT A HUGE PROJECT, HE TOOK A GREAT INTEREST IN OVERSEEING THE WORK DONE BY HIS CREW. MR. ALLEN'S CREW WAS KNOWLEDGEABLE & WORKED DILIGENTLY. CLEANED UP VERY WELL & RETURNED AS PROMISED TO CLEAN ENTIRE PATIO WITH ACID.

I HAVE HAD IT WITH THIS COMPANY, THEY REFUSE TO RETURN MY CALLS OR FIX THEIR SLOPPY ATTEMPT AT BUILDING A MASONRY RETAINING WALL. IT IS APPARENT THAT THIS COMPANY DOESN'T KNOW WHAT IT IS DOING AND DOESN'T WANT TO PROVIDE QUALITY SERVICE AND A QUALITY PRODUCT. I SUGGEST PEOPLE LOOK ELSEWHERE. THE RETAINING WALL HAS NOT BEEN FINISHED. EVEN WITH THE HELP OF ANGIE'S LIST TO RESOLVE MY COMPLAINT AND THIS COMPANY'S AGREEMENT WITH THE RESOLUTION WHICH WAS TO PUT CRUSHED STONE BEHINDTHE SECTION OF WALL THAT FELL, DID POST HOLES TO 5 FT. AND PUT IN CONCRETE(MEMBER PAYS FOR CONCRETE.) HE STATED LABOR WOULD BE FREE AND NO GUARANTEE ON WALL UNLESS MEMBER GETS ENGINEER. AFTER 90 DAYS THEY STILL DID NOTHING. IF THIS COMPANY WAS OF A CREDIBLE NATURE, THEY WOULD HAVE STARTED WORK RIGHT AWAY. I AM IN PROCESS WITH THE STATE ATTORNEY GENERAL OF NORTH CAROLINA TO RESOLVE THIS ISSUE.

HE JUST RECOMMENDED A COSMETIC FIX TO OUR PROBLEM.

I CALLED ABOUT GETTING A PORTION OF MY DRIVEWAY REPOURED. NANCY COULD NOT HAVE BEEN NICER AND EXPLAINED THAT DUE TO A BUSY SCHEDULE, IT WOULD BE 6-8 WKS BEFORE THEY COULD COME OUT. I APPRECIATED THE HONESTY AND NEEDED THE JOB DONE ASAP. BECAUSE OF HER HONESTY AND HELPFUL ATTITUDE, I WILL CALL THEM AGAIN WHEN I NEED A SIMILAR SERVICE.

THE ALLEN'S RESPONDED QUICKLY TO MY CALL. NANCY CALLED TO SET UP AN APPOINTMENT AND WORK WAS COMPLETED WITHIN 2 WEEKS. THE JOB WAS NEAT AND PROFESSIONAL AND THE PRICE WAS FAIR.

GREAT EXPERIENCE, WORK STARTED ON SCHEDULE, WAS COMPLETED IN A VERY WORKMANLIKE MANNER. AS AN ARCHITECT, I WAS VERY IMPRESSED WITH THE BUSINESS LIKE APPROACH. THE WORK WAS EXCELLENT. THOROUGH UNDERSTANDING OF MASONRY EXHIBITED. TALKED WITH 3 SUBS, THE ALLEN'S WERE THE ONLY ONE TO RESPOND IN TIMELY MANNER. LOOK FORWARD TO WORKING WITH THEM AGAIN. I HIGHLY RECOMMEND THEM.

WE HAD SEVERAL WEEKS OF DELAY GETTING THE WORK STARTED (THOUGH MUCH OF THAT WAS DUE TO RAIN) BUT ONCE HE CAME ON SITE AND COMPLETED THE WORK, I WAS VERY PLEASED. PROFESSIONAL AND KNOWLEDGEABLE. HE HAULED OFF SOME ADDITIONAL BRICKS FOR NO CHARGE. WE WOULD USE ALLEN'S AGAIN.

VERY PROFESSIONAL. NEAT AND TIDY JOB.

PRICE WAS MUCH MORE COMPETITIVE THAN OTHER BIDS, AND THE WORK WAS DONE WELL AND IN TIMELY FASHION. INITIALLY THERE WAS A PROBLEM WITH ALIGNMENT (DUE MORE TO THE WAY THE ORIGINAL STRUCTURE WAS BUILT RATHER THAN ANYTHING THEY DID), BUT THEY CAME BACK UNTIL IT WAS FIXED AND THE JOB DONE RIGHT.

DID A GOOD JOB, WERE REASONABLY PRICED AND ON TIME.

DAVE IS VERY KNOWLEDGEABLE AND HONEST. HE DID A SUPERB JOB AND HIS STAFF IS EXCELLENT, CLEAN AND PROFESSIONAL. WE PLAN ON HIRING HIM AGAIN.

DAVE AND HIS CREW DO EXCELLENT WORK. THEY WENT THE EXTRA MILE WITH THE PATIO; THEY REINFORCED IT WITH REBAR AND INSTALLED EXTRA DRAINAGE FEATURES. DAVE EXPLAINED WHY BOTH WERE NECESSARY, AND THE ADDITIONAL COST WAS MORE THAN REASONABLE. ALSO, THE PATCH TO THE BRICKS IN THE FOUNDATION WAS DONE VERY WELL.

MR. ALLEN WAS EXTREMELY HONEST AND FORTHCOMING IN HIS EVALUATION OF THE WORK I NEEDED DONE AND WAS VERY RESPONSIVE FOR MY NEED FOR A SPEEDY SOLUTION. THE CREW WAS EXTREMELY PLEASANT AND MADE SURE EVERYTHING WAS IN ORDER AT THE COMPLETION OF THE JOB.

ALLEN WAS ABLE TO DO THE JOB IMMEDIATELY EVEN THOUGH IT BECAME MORE INVOLVED. THEY DID A GREAT JOB ON MATCHING THE NEW BRICKS TO THE HOUSE AND THEY COMPLETED A VERY PROFESSIONAL JOB!

THE OWNER MADE A PERSONAL VISIT TO INSPECT SCOPE OF WORK, CLEARLY EXPLAINED WHAT HE INTENDED TO DO, PROVIDED WRITTEN PROPOSAL WITH EXPECTED SCHEDULE, AND STARTED AND COMPLETED WORK ON SCHEDULE. THE MASONS WERE PROFESSIONAL, PERFORMED QUALITY WORK AND LEFT SITE CLEAN WHEN COMPLETE.