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Power Home Technologies - Charleston SC

4.5(
30
)

Home Security Systems, Home Automation

About us

LOCAL! LOCAL! LOCAL! We are your local home security provider that has been in business for over 11 years and installed more than 85,000 customers. We believe that installing a home security system is something that should not be done over the phone or mailed to you. We will send out a licensed security professional to design a security system that fits your needs and budget. Through Angie's List we offer systems for as low as $34.99 per month with no activation or installation fees! Please give us a call or email us today to schedule your free consultation and help support our community by doing business with a local company that will be here for you when you need it!

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Wireless Home Security, Home Automation, Door lock control, Thermostat control, and lightning control all through your smart phone!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.530 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
3%
2
3%
1
7%
Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Write a review
Showing 26-30 of 30 reviews
Mark J.
01/2015
2.0
home security systems
  + -1 more
unknown
Description of Work: After I bought my house in 2011, one of their sales people came to my door. I was told it would be a 3 year contract for security monitoring but noticed that it had been changed to 5 years after I had already signed the contract. (There is no incentive to sign for 5 years vs 3, so long term makes no sense). The alarm works as advertised but they make their money by locking you into a long contract to offset the components they install. I found out I can buy the same components myself somewhere else for much less. Its not even hard to set up. Even worse, getting a live person on the phone is very painful. | |I recently changed jobs and had to move out of state. Since they signed me up for 5 years not 3 like I had asked, I have to pay them for 20 months of service on a home I don't even own. To get around that, they want me to sign up for another two years. My new home already has a security system that I like for free not the monthly $55 with Power Home Technologies. If I want live monitoring and notifications, it is only $20 a month. It's a no-brainer!!! I'm not taking it out. | |Given the way I was lied to, how hard it is to talk with them, and the cost compared to DIY like Simply Safe (same system no contract), I would rather eat the $1000 than give them any more of my time or money.
Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
3.0
$55
Response from Power Home Technologies - Charleston SC
Hello. As the CEO of Power Home Technologies I always appreciate honest feedback from Angie's List members. However when someone post an unfavorable review like you did I always like to state the facts so other potential customers can see that we run a great business and always try to go above and beyond to all customers. Here are the facts: 1. We installed your system on July 13, 2011. You choose our Enhanced Security Package which included a lot more than just the basic security offering. You paid $54.99 per month for that package and signed a 60 month monitoring agreement. 2. On July 14, 2011 we called you on a recorded line and did our Quality Assurance Questionnaire where we ask 10 questions including the confirmation of your monitoring rate and term of the agreement you signed. We also ask that you give us a rating of 1-10 of the level of service we provided to you with 1 being the worst and 10 being the best. You gave us a 10! 3. We did not hear from you at all until July 21, 2014 when you called to tell us you were moving. We gave you the following options on a recorded call: Customer was given several options – transfer of service, new owner takeover, system move with a 12 month extension or the last option was a payoff of the remaining 24 months. Customer inquired about placing the account on hold until he moves into the new home, agent offered up to 3 month downtime credit. Customer asked if he could think about it and call back. Agent gave customer his direct e-mail address so that he could call the customer back when the customer was ready. Customer agreed and said he feels stuck either way he looks at it. 4. You didn't call us again until 10/30/14. Customer advised he already moved but doesn’t have the new home yet, he will probably have the house in December. Agent gave customer move options with a 15 month extension, customer declined. Customer was unhappy with extension and declined, he said that’s not what he was told when the lady came to his house and did his original install. Customer declined offer and requested a bill with payoff amount. He said he wants to pay off this account and pay a new company for a system he likes. Agent inquired about what kind of system he liked, customer said he wasn’t impressed with the system or service he’s received so far and doesn’t like to be locked in, wants a new company. Agent agreed to send payoff. To recap you were perfectly satisfied with our system until it was time for you to move. We tried working with you with many different options and you declined them all because you already went with another provider. We provided great service to you so hopefully other members who read this post can see where we tried to go above and beyond for you. -Ben Brookhart, CEO
Kristi K.
12/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Very professional - would highly recommend them. The person who did the installation was great - very knowledgeable and personable.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Power Home Technologies - Charleston SC
Thank you for your business! We have a great team in Charleston that are all employees of the company. Local office, local people, great service! Thanks for the great review! -Ben Brookhart, CEO
Christopher H.
10/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: a+ alarm comapany
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Power Home Technologies - Charleston SC
Thank you for your business [Member name removed]!! Thank you for the great A-review!! All of our employees work hard to give the best service to all of our customers. That is what separates us from everyone else! We have a LOCAL office, LOCAL security consultants, and LOCAL professional installers that all work for the company! Please let us know if there is anything else we can do for you in the future! -Ben Brookhart, CEO
Luke K.
10/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Installed a security system at my residence. Tech was very professional, punctual and knowledgeable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Power Home Technologies - Charleston SC
Thank you for your business and the great A-Review you gave us [removed member name]! Our goal is always 100% satisfaction to all of our customers! Please let us know if there is ever anything we can do in the future to improve the security of your home! -Ben Brookhart, CEO
JT N.
09/2014
5.0
home security systems
  + -1 more
It went very well!
Description of Work: Install alarm system and cameras in my office.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Power Home Technologies - Charleston SC
Thank you for your business [member name removed]! I appreciate you taking the time to give us a great review on Angie's List! We always strive for 100% customer satisfaction so I am glad to see that we achieved that for you! -Ben Brookhart, CEO
    • 1
    • 2(current)

Contact information

267-A Treeland Dr, Ladson, SC 29456

www.pht.com

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Home Security Systems,
Home Automation

FAQ

Power Home Technologies - Charleston SC is currently rated 4.5 overall out of 5.
Power Home Technologies - Charleston SC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Power Home Technologies - Charleston SC offers free project estimates.
Yes, Power Home Technologies - Charleston SC offers eco-friendly accreditations.
No, Power Home Technologies - Charleston SC does not offer a senior discount.
Yes, Power Home Technologies - Charleston SC offers emergency services.
Yes, Power Home Technologies - Charleston SC offers warranties.
Power Home Technologies - Charleston SC offers the following services: Wireless Home Security, Home Automation, Door lock control, Thermostat control, and lightning control all through your smart phone!

Contact information

267-A Treeland Dr, Ladson, SC 29456

www.pht.com