Express Sunrooms

I dealt with Eric Thorpe from the Mt. Pleasant, SC office. If you live in Mt. Pleasant, be aware that permit review/approval is taking about a month. There was some initial confusion with the permit which stopped work on the project after a day, but it resumed a month later. Unfortunately in the meantime there had been many inches of rain and for a month there was no access from the house to the back yard via steps and the open holes around the support posts would have made it dangerous to pick one's way through there not to mention a muddy mess. Luckily the weather during construction was clear and did not cause any delays. What Eric had initially described as a week-long project took three weeks, but in fairness, some of the problem solving slowed down the construction. It was worth the time invested. Only one day were the guys called away to another job and work on this project slowed. Like any construction project, it's is wise to accept at the outset that it may take three times as long as anyone anticipates. The porch is well built. The town inspector said he was very pleased with the way it turned out. I particularly like the fact that they put screen between the joists and deck boards to prevent insects from coming up from underneath. There were some roof challenges that needed to be worked out to channel run off around an existing chimney. Josh and Scott spent a lot of time coming up with the solution and worked very carefully in 100 degree heat and blazing sun to make sure there would be no future problems. The existing siding could not be matched in color due to fading from exposure over the years, so the siding on the house within the confines of the porch had to be replaced. All of the young men who worked on the project were friendly, courteous, knowledgeable and very willing to discuss issues as they arose and come to a comfortable solution. The yard was cleaned up each day, although I would advise homeowners to search for missed nails if you have dogs or children who might be playing in the yard in the evening. Not all of the nails are attracted to the magnetic tool they use to search for them. They did everything they could to give me access to the yard while construction was going on. One thing I hadn't realized is that doors for these porches are made to open out. Because my porch was raised without a landing outside where the door would be, that posed a falling hazard to myself and my dogs if I had to swing backwards down the steps to open the door to re-enter the porch from the patio. It also meant that the lock for the door and the plungers would be outside. The handle hardware is still backwards because we had no choice, but Josh and Scott solved the problem by adding different hinges and we went old school and put a hook and eye to secure the door. The door now swings inwards and is very safe. I appreciate their willingness to make this to my satisfaction. The quality of the materials appears to be top notch. I had just had my roof replaced, so matching the shingles was easy. Eric negotiated with the gutter provider to find a different solution to his original Frankenstein-like downspout design. There was a simple solution which he insisted wasn't possible when I talked with him, but it was no problem to reconfigure it to a more aesthetic design once Eric and he discussed it. I would advise that if you are embarking on a project like this that you be available sometime during the day to check the progress and make any decisions they need from you as the work progresses. Luckily I was around to let the electrician into the house and checked in with the guys when they arrived and they'd knock if they needed a decision to proceed. Overall, this was a good experience from a homeowner's perspective. I was treated with the utmost courtesy and respect and the work was top notch. I was surprised how much more pleasant an experience this was as opposed to dealings I'd had with a previous remodeling project by another contractor inside my house. Eric was flexible in any changes I wanted to make and managed to work into the schedule having his crew stain the deck. That saved me a lot of time. I feel I got excellent value for the money I invested. The hot steamy weather has limited how much I've been able to enjoy the porch, but I know I will have many months of enjoyment on it each year. I would recommend ExpressSunrooms.com.

I had a screened in porch that was of no use to us. The door did not work and the screens were all torn. I contacted Express Sunrooms to see about turning it into a functional space. They were great. They said that they could use the existing structure and install Eze Breeze windows. They also offered to install a fan, lay down flooring, switch out my sliding door for French doors, and even install a doggy door. The guys that came out to install everything did an amazing job. The porch is completely different. I have absolutely no complaints about this company. Everyone I came in contact with from this business were so professional and helpful. I plan on using them again in the future for a new project that I have in mind.

Representative came promptly, reviewed desired work to be done, put together a handwritten estimate and departed. Very pleasant and seemingly knowledgeable. Next day I asked for a detailed estimate for each item, which rep offered to read to me over the phone. I asked he email it to me, which he promptly did (hand written). I also asked if there were an example of his work I could visit. When I received the estimate I checked those prices I could check online and was stunned by the mark-up. For example, it would be interesting to know how 221 sf of 3/4" pressure-treated plywood, which is available at Home Depot for $36 for a 4'x8' sheet was estimated at $2221, and 221 sf of 30# felt building paper, available for $19.59 for a 216 sf roll was estimated at $450. All labor estimated separately. I cannot comment on the quality of workmanship I might have received as I never got to see an actual job, but I would suggest to anyone using this contractor to not only ask for a line-item estimate of what is included, but also to see the math behind the calculations.

Initially, I was very excited and happy. Then, I started to notice things go wrong. First, I found that my back gate was broken by the workers. I called, and they fixed it. I was thankful. Then, they came for a "last check" without my knowledge, left my gate open and my dogs got out. Thankfully, they are ok. Next, I found A LOT of leftover screws around the porch. I filled an entire paper cup full of screws and this was not ok - especially since I have a three year old and 2 dogs. Then, the light that was installed was ONLY a motion light, and it does not work properly. They came out once to try to fix it, and I gave up. It goes on and off all night. Then, the leaks came. I had a few small leaks in the porch when it rained heavily. I didn't think much about it, until the leaks started to come through the door between the porch and my house. I contacted one of the owners through text messaging, sending photos, and received a response that they would call me after Easter. No calls came. I sent an email on April 22nd. No response. I sent an email on May 4th to the other owner and received a response the next day. They finally came out about a week later. The first response was, "this is definitely us" (meaning their fault) but then after checking it out they claimed I needed a new roof. Ok, I knew that was coming, but was confused. I contacted a professional roofing company who said that yes, I need a new roof but not right now. They could tell that the leak was the result of poor installation when Express Sunrooms tied in the porch roof to my house. I emailed both owners on June 9th with photos, and guess what? No response. I resent the email on June 16th saying that I had still not heard anything. No response. This was not worth the trouble - I now am going to pay the professional roofers to fix it. I"m also noticing the foundation is already cracking at the bottom... If you are looking for some renovations, DO NOT GO WITH THIS COMPANY. - Amanda E. UPDATE 6/25/14 After contacting the BBB, I had two installers come to my house this past Monday. They worked very hard for two days. They ended up having to take the roof apart so it could be correctly installed. I was VERY impressed with their work ethic. I appreciated the fact that this was taken care of. They even fixed the damage that ended up on the inside of the house. While the lack of communication and the length of time to get this fixed bothered me, the two workers that came out were friendly and helpful. They took great care of me. Thank you!

It was great. I highly recommend the company to anyone. Their professionalism, the quality of their work, everything was just phenomenal. Everything was an A across the board. I will absolutely use them again.

Because of neighborhood ARB the construction was a bit delayed. Once work started, construction went quickly and the result was more wonderful than we ever anticipated. All details of our requirements were completed. The workers were very courteous and skillful. There was not a single hitch in the entire process and we love our new gable-roofed porch with beadboard ceiling and spacious deck. Two sets of stairs were also built to exit the porch to yard and deck to yard. Cannot say enough positive remarks about this company!

The job went great from start to finish.

The project is still in process, but so far, so good. They did a great job of installing an aluminum frame and sub floor for the porch. Once they installed the frame, they had to order the windows & door, which are scheduled to be installed next Thursday March 27th. At that time they will installed the tile, lighting, fan, drains, electrical outlet and moisture barrier. So far so good, stay tuned....The guys finished the job and it looks great!!! They showed up every day and worked full days. I am very detailed oriented and the job they did exceeded my expectations. I would recommend them to anyone.

This is the second project they have done for us. The first was a screen room.(excellent job). They showed up when expected and completed the job with nothing but complete professionalism. When I had noticed that one of the gutters was leaking behind it, I called them and they had a crew at my home the next day. They repaired the problem and have not had any issues since. Would highly recommend this company. We plan on having them do more work for us this summer.

From the first introduction to vinyl windows by Darren at the local home shows to the crew that enclosed our porch, expresssunrooms.com did a wonderful job despite what a competing company had to say about the owner. Everyone was very patient answering our questions, and we had many, and very professional during our decision making process. Even after I washed away the caulk around the bottom of the porch they said they would come out and fix it for free and they did. They left materials for us just in case we needed touch ups or wanted to add extra vinyl pieces. Michael, Jeff, Elmer and the two other men, whose names I can't remember, were awesome and great to work with. I cannot say enough about the attention to detail and the professionalism of these people. Had it not been for Darren's patience and willingness to come out twice to calm our concerns, we may have gone another way. Thank you for my beautiful sunroom. No pollen this year. Yay!!! Photos are my own.

They arrived on time. Very professional. Loved their work. Had a few problems, do to the cool weather and I emailed them and they were here the next day. I would highly recommend them. What a difference this cover has made. We sit on our front porch when ever we get the chance. Love it. They stand behind their warranty and that is important today!!

I called Express Sunrooms about putting in a screened sunroom out our back sliding doors. Daren the sales rep was right on time and was very professional and informative through the whole process. They took care of all of the permits, including getting approval from our HOA. I always had a swift response to any questions we may have had. The workers who built the room were courteous and professional as well. True to their word, they did not take one cent from us until the whole job was finished and we were completely satisfied. The owner Mike thought we were not going to be in the area when the room as finished, and was even going to send us pictures to keep us updated. The patio and rooms looks beautiful and we would recommend them to anyone.

Great job. Very professional with attention to detail. We are extremely happy with our new screened porch. The materials they use are great, and the workers are punctual and very responsive to our requests.

We are pleased to highly recommend the Express Sunrooms Company who recently rebuilt our deck. Every detail was attended to promptly, the workmanship was impeccable and the price was reasonable. The carpenters worked diligently despite the high heat (90/s), were pleasant, courteous and professional. Robert & Betty Ogilvie

From the very first meeting for an estimate right through the final walk through we were so pleased with the service of Express Sunrooms. Each person involved in the actual build was extremely friendly, knowledgeable and professional. I was never concerned that they didnt know what they were doing and felt very comfortable with each and every person who came to my home. The men worked very hard and were very prompt each day of the build. We are extremely impressed with this company and each employee we met.

We have not done the work yet. We will hold off until we are in and can evaluate the need. But Eric was definitely in the ball park and responsive to our request.

From start to finish the workers were fantastic. They showed up on time every morning and cleaned up every evening before they left. They were very polite and answered all of our questions and concerns. What was also impressive was the fact the owner and managers were here every day to make sure things were going as planned. If we had questions for the owner he always responded immediately. The overall rating for this company should have been an A+ because they were excellent. We have already recommended them to other people. Great job Express Sunrooms!!

The quality of their work was excellent. I was impressed with the workmen. They worked long hours and were interrupted multiple times from the weather. The owner of the company came by and checked on the work of the project multiple times. They worked for about eight days to complete it. We had been sold a different roof line originally by the salesman which we had to modify a little bit because the engineering was not taking into account. The work was beautifully done and we are very pleased.

When it came time to replace our windows, we gave Mike from Express Sunrooms a call to take a look since they did such a great job on our screen porch. They're price on the window replacement was less than all of the quotes we got and, having already worked with Mike, we knew the quality would meet or exceed the others. Of course it exceeded expectations as always, and they installed 20+ windows quickly and efficiently. They even installed our new blinds for good measure. From the time we met to discuss the project, to the completion was about two weeks. I'm thankful every day we met Mike at the Home Show a few years back. Call him 843-534-3233.

Above our budget, but will keep them in mind. Very Professional

They said that it would be anywhere from 4 to 6 weeks, as they were running behind due to all the rain that we had. Six weeks our supplies were delivered and they were here to install a couple days later. Very professional, had answers to any questions and cleaned up when they were done. Two guys were here for about 8 hours and did an excellent job. I would highly recommend them to everyone. They do all kinds of work check them out at expresssunrooms.com. I would use them again.

Job went great! We had to move the installation date back a couple of months due to some other projects we had going on in the backyard. We didn't know exactly when we'd be ready for the awning - they easily agreed to push it back and still didn't want payment upfront or any deposit. Once we were ready for the awning to be installed, a crew was out within a few days to install the awning. Friendly, professional crew. They even installed our outside fan and ran the wiring for it. It's been almost a year and the awning is holding up great.

Express Sunrooms was fabulous! They came and gave us an estimate and let us know the process. A couple of weeks later the two man crew showed up. It took about three days all together to complete. The guys were great and did an amazing job. The owners are also very professional and helpful. Would highly recommend this company!

They were fabulous. There is a long lead time for ordering once measured, but not their fault, just takes time for custom sizes. The sections were shipped right to our house. The next day installation started and was completely done in one day. They did a great job of answering my questions during the install process and went for any last minute parts that day and returned immediately to continue working on install. Just a great and refreshing experience to have a company that committed to doing a good job and keeping their contract promises.

It went well. They are a professional team.