Express Sunrooms

Top notch service! I recently had my Sunesta awning get stuck in the open position. The motor failed and the weather forecast was for wind and showers. I contacted Express Sunrooms on a Friday night and Jeff and Scott responded the next morning securing the awning in its closed position and diagnosing the motor problem. The motor arrived about 2 weeks later and Jeff installed it. In addition, he noticed the brackets pulling away from the house because the house was not designed to hold an awning, so Express Sunrooms re-installed the awning with a header board that not only looks nice but will hold the awning securely. I cannot say enough good things about the service, response and professionalism that Express Sunrooms in Ladson demonstrated in solving this problem for me. I am very comfortable in highly recommending them to anyone seeking products and services that they offer.

Just had a 12 by 20 screened patio built. Work was completed before projected. Josh and Jordan project managers answered questions and walked us through as building took place. They were responsive to calls and issues that came up. Very happy and would highly recommend Express Sunrooms as my neighbors just did.

The customer service issues we had during the sunroom process with Express Sunrooms Ladson are almost unbelievable to me 1. Was was supposed to be a 3 day project ended up taking 10 day (it did rain 1 day so that day doesn’t count against them) 2. Failed 1st county inspection. The crew didn’t ground the electrical box correctly. Work couldn’t resume work until it was corrected and inspected again 3. Walls went up and came down the next day. They weren’t right. 4. We called and requested to speak to the manager. We left a message with our concerns the manager never returned our call, the foreman never addressed the issues until we approached him ourselves.. 5. There was never any communication from the project manager to us, for example, why the delays, when the crew was coming or leaving. We didn’t know when they arrived or left unless we looked out the window. This is problematic when you’re trying to make sure your dogs have been outside before the crew arrives. 6. Tore a screen on one of the back windows of the house. We addressed it with them multiple time, we were assured they would repair it (this was in May). To date it has not been repaired nor have we heard from the company. We will have it repaired ourselves at our own expense so we can open the window when the weather cools. 7. The yard was not probably cleaned up when they left. We pulled screws and materials out of the dogs mouths on several occasions as we were cleaning it up ourselves. 8. It failed final inspection by the county. The crew had forgotten to install a number of screws. So they had to come back, fix it and wait on another county inspection. We used the express sunroom franchise at our home in Columbia SC and it was a smooth, excellent experience. Thus why we didn’t hesitate to use them again in Summerville. Bad decision on our part. I can’t in good conscience recommend this company to anyone.

I would not recommend Express Sunrooms. I contracted them to upgrade my screened porch into a 3-season type of room with vinyl window panels. I originally spoke with the salesman and got a quote in June of 2022. I submitted and got HOA approval in July 2022. Express sunrooms ordered materials and told me that it would take about six weeks for them to arrive and once materials arrived it would take about a week to complete the porch. Materials arrived in the end of September and the upgrade was scheduled for the beginning of October. On the day the install was to begin, I got a call saying that they could not make it that day (Friday) but if it was ok, they would start on Sunday, and I agreed. The next day I got a call from the installer telling me that they had ordered the wrong part and had to re-order my materials. It would take another six weeks to arrive. Materials arrived in the beginning of December and the install was scheduled. I was told that they would be arriving at 8 am Monday to begin. The installers finally showed up at 1 PM and worked until 3 PM. The next day they showed up at about 12 PM and worked until 4. The third day the installers showed up at 10 and worked until 5. I asked them if they would be completed by Friday as I was leaving town; he assured me that he would. Friday came and went and the install was not completed. I was told that they would complete the install while I was gone. While I was gone, I received a text saying that the job was completed. When I returned from out of town the following Saturday, I was stunned by the quality of work that had been done. There was not a straight cut in the entire project. The installer had cut the wooden handrail to my porch and left big gaps in the fit. The window panels installed where not the same height. They left screws and nails all over the flower beds and yard. I called the company and lodged a complaint; a manager came out and looked at the work and agreed with my assessment and ordered new materials to fix the porch. Materials arrived in Feb and a different installer was assigned to redo the work. Unfortunately, the materials were still not completely correct and additional panels had to be ordered. Panels arrived on 19 April but once again were not correct so once again, new panels had to be ordered. The panels arrived around May 11 and were installed on the 15th and 16th and the project was finally completed. This project took 11 months to complete after I was told it would take 6-8 weeks. During the entire Project I had little contact with Express Sunrooms. If I did not initiate contact with them, I would hear nothing. I spoke with the local manager about the situation, and I tried to speak to whoever was in charge of the manager, but I was told that he was the highest person I could speak to. I felt very frustrated during this whole process, I would definitely not recommend this company to anyone I know.

The workers consisted of two men and the son of one. With the exception of one day when another man showed up only once because he was seen by me and my neighbor urinating in my back yard. The original three did an exceptionally good job and finished on time. Unfortunately, the foreman rarely if ever showed up to keep me informed until I complained. When the job was finished there was more than just a little bit of trash to pick up which included garbage and construction material in the form of nails, screws, and wood scrap. When I asked the foreman about the trash he told me that I should’ve said something before the men left because now it’s my problem. Again I cannot fault the men who did the job, as it was the foreman’s job to make sure the construction site was cleaned up. We paid over $19,000. for this job and I still had a lot of work to do after the fact.

Having had our screen porch enclosed by Express Sunrooms with their vinyl windows was wonderful. However, at a later point, we noticed a small hole in one of the screens. One quick call, and Scott was on site and replaced the screen. The response was quick, efficient , and professional in every way. This is a company that I would highly recommend to everyone in this area..

Excellent. Decent price and excellent quality work!

They build a 15 by 15 deck. It seemed very solid when they built it - took 4 times for it to pass the city inspection over a 90 day period. Also had them replace old windows in a sun room with screens. They removed the outer wall of the sun room and then vanished for 3 weeks waiting for the screens - no outside wall for 3 weeks - not nice when it rained, they forgot to tell us that it would take 3 weeks to re-enclose the room. They added 2 new doors from the sun room to the house, we have been able to use one of them, the other doesn't really open and close without a jimmy. Nice people, just really bad control. They did come back to fix things so the deck would pass inspection, normally only had to call 6 or 7 times per failure.

Our new decks are beautiful! The company provided the replacement decking and discounted the labor for replacing the rotten decks. My husband assisted by removing the rotted out decks and helping with the construction of the new ones to cut down on our additional capital outlay. Scott redesigned the footings and supports to insure that the rot would not occur again. We are pleased with our new decks.

Fast forward to a little less than a year ago - We noticed that the smaller of the two decks which they added out of the sunroom had what looked like rot in the middle of it. When my husband stepped on it, his foot went straight through. He immediately dismantled this deck so no one would get hurt and tried to contact the company via email. He got no response until we sent a message through their website. In the meantime, our large deck started showing similar problems. Walking on it felt spongy so we were afraid to allow guests outside. The supervisor showed up one day last February to survey the damage. He promised to get back with us. More than a month passed and finally my husband tracked him down. He said that the owner would pay for the materials to replace the deck but we would have to pay for the labor to have the work done which might run as much as $2000. He promised to be in touch to schedule the work. We had a wedding coming up and were expecting out first grandchild so we asked to work around these events. Weeks turned into months as we waited for a disposition of this issue. We had scheduled an extended summer vacation and when we returned, we resumed our quest of trying to get this issue resolved. My husband finally heard back from the supervisor who said that Hurricane Irma had damaged one of his worker's trucks but they would be in touch to schedule the work soon. That was at the end of September, 9 months after our initial contact. My husband has been calling regularly since but has not had his phone calls returned. We now have a door to nowhere out of our sunroom since that deck was removed due to rotten wood and our other deck is too dangerous to use. To be fair, we still do love our sunroom and have enjoyed spending time in it. It's the outdoor additions with which we've had problems. We've had decks on many of our previous houses and we've never had pressure-treated decking rot through in less than 4 years before! We'd love to report sometime in the future that this problem has been satisfactorily resolved, but as of today it seems that we are out thousands of dollars. The attached photos show how much the deck has sunk compared to the addition my husband added later and some samples of the rotted boards. However, trying to capture the true extent of the damage was difficult.It actually looks like a U! Unfortunately, one of our neighbors has reported experiencing problems too.

They did an awesome job! They were reasonably priced and completed the job in a 3 1/2 week period. It was half the cost of having a contractor do one for me. I would recommend them to anyone.

It was great. The Team from Randy, to Leon to Robert Williams the builder...went extremely well. Robert was the ultimate professional builder. His skills are unmatched. He was prompt, efficient, and worked from the moment he arrived (which was always timely) till the moment he left. Did not waste your time or money. Did the project even better than I had envisioned. Randy was the superb salesman for the company and Leon helped make sure the look of the porch did not look like an after thought but looked like it came with the home when it was first built. Robert also installed my new windows...made sure the rot was removed and implemented correctly. The outcome was beyond my wildest dreams...Outstanding service from everyone on the Express Sunrooms team! They come with my highest recommendations!!

Excellent! I would highly recommend Express Sunrooms in Summerville, SC. They did a terrific job. The crew was all very hard workers. The staff was pleasant to deal with. The Project Manager, Jeff, always returned calls in a reasonable time-frame. The quality of the screened porch is top-notch. The workers cleaned up after each day of work to a high standard. Great job!

It was great. They were very professional and got the job done when they said they would. When we had a leak they came out and fixed it right away and stood behind their guarantee.

they came on time they did a good job

Job went really well on time to start , cleaned up when job was completed. Very friendly Strictly business!!

After an initial hiccup with the permit at the county level, the installation went smoothly and professional. I was very hesitant about an aluminum frame porch on top of a deck. It is very solid and withstood the recent Hurricane (Matthew) with no issues. My wife and I like it very much.

These guys are one of the most professional contractors I've ever worked with. From the estimator/sales guy (Randy) to the installers and foremen, Express Sunrooms are responsive, knowledgeable and courteous. When the Town of Mt. Pleasant surprised us with a sudden permitting requirement, ES took care of it quickly without delaying my job. They also did me a favor by rushing the work to be completed before a party we were having. We love our deck and feel ES did good work. You will pay a little more to get them, but they are worth it if you want a company that calls you back promptly and displays a high level of professionalism - hard to come by when searching for a contractor!

Excellent is too low of a rating for Express Sunrooms, but that is the highest rating that Angie's List has that I can give this company. Having had a horrible/terrible/expensive/miserable experience with a contractor who did "SHODDY" work 6-8 years ago, I was very worried as to how this project would go, but I've wanted a sunroom added on to my home. Well, let me tell you something, this project went smoother than I could ever imagine. Darren (sales rep) came out. He was on time, and made sure that I understood the process. He also made sure I understood that Express Sunroom personnel would always be in the company's truck wearing the company's logo on their work clothes. He said it would take a couple of weeks to order supplies, but he would be in touch when they came in. Darren called a few weeks later, and the supplies were delivered. Javier was the main contractor. WHAT A WONDERFUL MAN! Very skilled, paid attention to every little bit of detail and PROFESSIONAL!!!! (except when he laughed at how junkie my garage was---how was I to know he needed to get in there? Oh yeah, the circuit breaker box was in there---well I had to make a path for him to get through) Anyway, every day I could see how things were shaping up. Javier worked ALL day LONG! ALL DAY LONG! Sun up to Sun down! He knows what he is doing. I guess that is why he has been with Express Sunrooms 15 years. I am not saying that they do not have any other skilled workers, but Javier is the most hard-working person I have seen (in my opinion). Darrell "Smitty" Smith was the "project manager", and he stayed in touch with me throughout the completion of the project. Toward the end of the project, Darrell called me and said that Javier ran into a problem with connecting the electrical wires and stuff. SO he was on his way to my house to check on it. When I got home, Darrell told me they still could not find the problem and showed me where they were working. Remember the SHODDY contractor I had 6-8 years ago? Well, his crappy work just keeps on giving... trouble. The trouble wasn't anything that Javier did. The SHODDY contractor and his crew hooked up the electrical wiring WRONG which was causing the system in my new Sunroom to malfunction and for "wires to be hot which shouldn't be hot". IF IT WASN"T for EXPRESS SUNROOMS I WOULD HAVE NEVER KNOWN THAT THE SHODDY contractor HOOKED UP THE WIRING ALL WRONG. The main problem was trying to figure out how that SHODDY contractor hooked up the electrical wiring. Long story short... Darrell was determined to find it and correct it so that I could have electricity where it should be and I would be safe. HE DID NOT HAVE TO DO THAT. BUT HE DID! He searched, and checked wiring from the attic to the outside for over an hour and finally found the problem. He showed me what the SHODDY contractor did with the wiring on the outside of the house. Darrell stood outside in the rain, but fixed the problem. Now everything works, and I am one happy customer. Not just with my new sunroom, but with the people who work hard to do a good job and leave you with a finished project that was done correctly! I am happy that I used the services of Express Sunrooms. Reliability, friendliness, professionalism, hard-working, top-quality materials, AND THEY CLEANED UP EVERYTHING!!!!! Express Sunrooms, I wish there was a higher rating I could give you because of the SUPER QUALITY work y'all did. Thank you Javier, Darrell "Smitty" and Darren. THANK YOU!

OUTSTANDING. Each crew was on time, and cleaned up after their work. Beautiful work! iPhone application had a bug, paid just over 8 thousand. After job was complete, I asked for scrape material to test concrete etch. They quickly dropped of several prices.

Very satisfied with the windows. Charles was the installer and he did an excellent job. He showed up as promised and insured me that we would be very happy with the finished project. He also cleaned up any mess created by the replacement. The replacement was seemless because of his professionalism. A little blip in communication of start date due to Hanahan permit but overall "A".

First of all, the estimator told my husband something totally different by two things. The way the roof was suppose to be built and then how long it would take them to build the screen porch. Then we asked for a contract and they said oh, just sign the proposal, We said we wanted a contract and took them 3 weeks to get it to us. Then we asked them cause we work nights to come after the time we got up and they had to be here around 8:30am. The first day they wasted a lot of time, they worked 3 hours, plus we took off from work hoping that they would get done by Saturday which didn't happen. It lingered into the following week and I usually went to work stressed out because this project wasn't finished. One day the following week, the lead guy left his helper for over 2 hours and we had to ask the helper to come in from the heat. Then I called the owner to ask why they are dragging their feet on this project. He was very arrogant and made it sound like that it was bad for them cause we worked second shift. We were polite but I was more anxious for them to get out of the yard by then. Then the lead gets another guy and leaves him for 2 hours saying he went to the trash dump. Friday we came home from work and expected them to be done, but still had junk in yard and not even a courtesy call telling us they would return that Saturday, like we were a minder reader. My husband signed the paperwork off just to get them out of our hair. We had a friend come by and he looked at the work they did and his comment was It was poor workmanship he seen all of what they did. In conclusion, we will never recommend them to anyone, unless they don't work and can sit home and babysit these workers.

It went very well. They actually sent their installation crew out before the scheduled time and they were able to get it all finished in about half a day. They did really good work and even worked around some design details on the column support of the porch. It looks great and I couldn't be happier with the results. Also part of the deal was that they would install a ceiling fan that I provided. I did not purchase a fan until a few months later, but I called and they came out to install it. I recommend them for sure.

They were held up a couple of days due to the shipment incorrect materials. They finished the job very quickly and professionally once the correct materials arrived.

Randy Newton was the sales rep who set the entire job up. The crew was here on time every time and was very courteous and professional. The job couldn't have gone any smoother, we are very pleased. The neighbors even commented!!