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Pristine Reflections

House Cleaning

About us

Are you looking for the best Charleston housecleaning service? Well you can stop your search right now, because you have found Pristine Reflections, the Mercedes Benz of Charleston home cleaning! We have also been likened to the Ultimate Cleaning Machine. Like these luxury brands, it is our attention to detail that sets us apart. This attention to detail forms the foundation for our PRISTINE cleaning. Combined with our trustworthy reputation and a dedication to clear and fast communication, Pristine Reflections has become the Charleston home cleaning service that your neighbors know and trust. Whether you are looking for green cleaning in Charleston, SC or you simply want to have the finishes in your home sparkle, you have found the right company. Unlike some Charleston maid services, we pride ourselves in using ECOLOGO certified cleaning products. And unlike some green cleaning chemicals that leave behind a soapy film, our cleaning products will make your home truly PRISTINE And of course, you have nothing to worry about when you hire us. Not only are you covered by our 100% satisfaction guarantee, but we carry all of the required business licenses to operate our company. We are covered by general liability insurance and a janitorial bond so you can have peace of mind while we are in your home. Whether you are looking for green cleaning or for trustworthy individuals to clean your home; whether you desire a truly PRISTINE cleaning, or you simply want a company where the owners are present, Pristine Reflections is here to take care of your home. What are you waiting for? Give us a call to schedule your FREE estimate so you can find out why our clients agree when we say, “It’s not clean, until it’s pristine!” Mailing address - PO Box 1012, Johns Island, SC 29457.

Business highlights

11 years of trusted experience

Services we offer

We offer regularly scheduled cleaning to keep you home PRISTINE all year long (either weekly, bi-weekly, or monthly). We also perform deep cleaning, move-in cleaning, move-out cleaning, and office cleaning. We will also consider additional cleaning services for our regularly scheduled clients (e.g. laundry, dishes, etc).

Services we don't offer

Carpet Cleaning; Home exterior cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.955 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
7%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 55 reviews

John W.
07/2017
5.0
house cleaning
  + -1 more
.
Description of Work: They do our weekly house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Russell C.
05/2017
4.0
house cleaning
  + -1 more
What they did was done well.
Description of Work: The workers were great. The administration was pushy.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from Pristine Reflections
First, we would like to thank you for taking the time to share your opinions and review with the Angie's List community. We appreciate your time and your honest review. More importantly, we want to apologize that you were not completely satisfied with our services. I am also terribly sorry that you viewed our administration as pushy. Most of our clients appreciate how much time we spend in communicating with them as this helps us set clear expectations which we aim to exceed. We apologize that this was not your experience with us. Since we only communicated electronically before your cleaning appointment, I took the time to read over our email conversations to try and find out where we went wrong. I noticed that I sent an initial email to you at 10:34 a.m. on 12/19/2016, just 31 minutes after you purchased our 4 hour cleaning offer. As you had not indicated a preference for the date of your appointment, I explained our schedule was nearly full before the holidays. In addition to asking for your preferred cleaning date, I explained how much we could realistically accomplish in 4 labor hours. And then I closed asking for your priority list of tasks you were hoping to have us complete in your 4 hour cleaning. You replied that your house was reasonably clean, and that you were not in a hurry to have the house cleaned. You told us that sometime after the holidays would be great, and you said your wife would make a priority list for us. I responded, thanking you for your reply. We also thanked you for having your wife make a priority list. I explained that the first time we clean a home, it takes much longer to clean each room because we deep clean everything from baseboards and doors to switches light fixtures. We gave you an idea what we could realistically accomplish, and we gave you a list of available dates we had for January. Your wife responded back asking for dates in February. We sent your wife several days and times we had available in February, and we explained our detailed cleaning to her. We also offered the option to perform less detailed cleaning, skipping the scrubbing of baseboards, switches, doors, etc. in order to spend more time dusting, vacuuming, scrubbing bathrooms or mopping. Your wife replied back with a date for February, and she sent us what we thought was a very reasonable priority list. We confirmed her date, thanked her for the list and added you to our schedule. The only other communication that took place between us was our appointment reminder email/text message, our follow-up email asking how we did, and an email note 2 months ago saying we would love to clean for you again in the future. You didn't return our phone call or respond to our messages. Thus, I apologize that we were not able to correct any problems you had with our services. As the owners, my wife and I are always looking to grow and improve our small company. Thus, we have spent time thinking about your review and trying to find out where we can improve. As I try to put myself in your shoes, I can see how our multiple requests for a priority list may have come across as pushy. I can also imagine how you might expect that more cleaning could have taken place in the 4 hours for which you hired us. Again, we apologize that we were not able to meet or exceed your expectations. We do not make excuses, because we are aiming to provide the best cleaning service in all of Charleston with a goal of 100% customer satisfaction. In order to steadily work toward this goal, my wife and I have found that investing time in communication has helped us to achieve consistently excellent results. By comparing our Angie's List reviews, our consecutive years of winning the Angie's List Super Service Award in 2015 and 2016, or looking at our reviews on Google or Facebook, we believe our formula for success is working. Yet, in order to achieve these great results, we have developed our PRISTINE cleaning to systematically clean a home from top to bottom until it sparkles. This highly detailed cleaning naturally takes longer on the first visit, and this extra work equates to a higher price. Yet, over 98% of our clients are thrilled at the value they receive from our PRISTINE cleaning. Furthermore, from describing our company as the Mercedes Benz of cleaning companies, to our fine print which describes exactly what we can accomplish in 4 hours of cleaning, we are up front with each of our clients. In this way, our clients know exactly what to expect if they decide to hire us. In looking over your review, I noticed you gave us a B for quality, and a B for responsiveness. As to quality, you said "the workers were great" and "what they did was done well." And as for responsiveness, I am not sure what else we could do: we provided 5 emails to you prior to your cleaning, one of them coming 30 minutes after your purchase; we called you to follow-up, and then we emailed you twice. I will leave it for other Angie's List members to decide on their own, but it sounds like we at least deserve an A grade for the Quality and Responsiveness categories. As this review is the first feedback we have received from you and your wife, we have not had the opportunity to turn you into a satisfied customer. If you have specific areas in which we can improve and you would like to give us another chance to provide you with an "A" quality service, we are willing to give you a 50% discount on your next cleaning. Again, we apologize that you were disappointed. We hope we have the opportunity to change your view of our small company. Warm regards, Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com

Emily M.
08/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$80

Response from Pristine Reflections
We thank you for taking advantage of the Big Deal we ran with Angie's List last summer to try out our company. We are happy that we were able to impress you and your husband with our PRISTINE cleaning. Also, we are happy that we could customize a monthly cleaning to meet your need and budget each month. Charging an hourly rate allows us to meet the needs and budgets of each individual client - we are thrilled that our custom cleaning is working out so well for your family. We have enjoyed getting to know you and your daughter over the past year during our monthly cleanings. We often have the opportunity to hear you and your husband reading to her while we are cleaning. On an intellectual level, it is brilliant - you keep your daughter's attention while also helping her develop lifelong skills. As a family-owned company, we are always more concerned with the emotional side of things. It simply warms our hearts to share those simple moments with your family (we always feel bad when we have to turn on the vacuum and interrupt). We consider it a privilege to work for such a loving family. Finally, we want to thank you for telling all of your family and friends about our company. We sincerely appreciate you helping our small company to get our name out there to more great families. We'll look forward to seeing you during our next monthly visit. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

George D.
08/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
We thank you for taking the time to give us a review. We are happy that we could earn an A review from you. It has been our pleasure to clean for your family over the past year. We think cleaning every two weeks has been working out great for your home. Whenever our clients ask us how often they should have their home cleaned, we always tell them we recommend cleaning every 2 weeks. Of course, if you really hate dust and don't mind the extra expense, we have several clients that LOVE weekly cleanings. Also, we clean thoroughly enough that a handful of clients enjoy monthly cleanings, which lowers the cost of professional cleaning. However, we think cleaning every 2 weeks is the best combination between value and keeping your home PRISTINE. We hope we can continue cleaning for you two for many years to come! We'll see you next week. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Barbara F S.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Routine cleaning of condo

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Pristine Reflections
We are glad to see you reviewed us again and changed the grade we earned to an A (see previous review and response, dated 2 months later). We are so happy that we have made you both very satisfied. We look forward to continuing our partnership with you both. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

KRISTI S.
04/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Pristine Reflections did an exceptional job!! My home is over 5000 square feet with very high ceilings(30ft) with difficult to clean windows and trim. Best deep cleaning my home has ever received from a professional cleaning service. The crew was very professional and paid attention to every detail. Not a speck of dirt left in my home. I have already recommended them to two friends. Well worth the money. I actually hired them to do a once weekly cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
What a beautiful review - thank you for taking the time to share your experiences with the Angie's List community! We have enjoyed cleaning for you this spring and summer. We were sad when you told us you will be moving soon. Of course, we wish you all of the best with your move. In the meantime, we will continue to keep your home PRISTINE and keep it that way after the move. Please let us know if we can do anything to make the move easier on your family. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Cindy L.
04/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
$89

Response from Pristine Reflections
We thank you for giving our company a chance to earn your business by purchasing the Big Deal we ran last summer. It was a pleasure to work for you, and we are happy that we could earn an A review from you. As we told you last summer, we are happy to provide custom cleaning to meet any budget - please don't hesitate to call us if you need a regular cleaning service. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Judy W.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Excellent job by friendly professional people. Attention to detail was exceptional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
We are thrilled that you and your husband found our company last fall. It has been our pleasure to take care of your home for the past year. You two have such a gorgeous home, and we love helping to keep it PRISTINE every two weeks! We thank you for all of the compliments that you have given us over the past year. Whether we impressed you by always showing up on time, providing the same detailed cleaning each visit, or showing up with the same friendly crew for each cleaning, your commendation has been most appreciated. When my wife and I started this business, we were determined to find clients with whom we could form lasting partnerships. We are happy to have you two in our small family of clients. Also, we wanted to thank you again for recommending us to your friends. When we are referred to friends and family by our current clients, we consider it to be the highest form of a compliment. We look forward to caring for your home for many years to come. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Robert M.
02/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
We are happy to have formed such a great partnership with you while caring for the cleaning of your gorgeous home for the past 14 months.. We have enjoyed getting to know you both better whenever we have the chance to see you during our cleaning visits. We appreciate working for such a kind couple. We are also very pleased that you have been happy with the quality of our cleaning. After a recent cleaning, we were thrilled when you sent an email telling us that your home looked perfect. We thank you for taking the time to share your appreciation, because it is encouraging for us as the owners. Plus, we always share the feedback with our beloved employees, and they enjoy hearing that their hard work is appreciated! We also appreciate your candor in giving us a grade of B for our price. That is one the reasons why we LOVE Angie's List so much: it allows Angie's List members to search for honest opinions and reviews on services their neighbors have used. We have received a B grade for price by 3 or 4 other reviews as well. Of course, we are always striving to earn an A in every category by providing each of our clients with an excellent value. That is why we spend thousands and thousands of dollars investing into liability insurance, worker's compensation insurance and janitorial bonding - to protect our clients. When we meet new clients, we always like to educate them regarding how expensive it can be to run a business honestly. For example, we could probably get away with having one business license for the City of Charleston. I doubt we would ever get caught when we clean outside the City of Charleston because our licenses have never been checked in 3 years. However we spend the extra money to make sure we are licensed in every municipality that legally requires a business license (Mt. Pleasant, James Island, Kiawah Island, Seabrook Island, Folly Beach, etc.). Also, self-employment-taxes work out to roughly 25% of our company's profit each year, and we are very honest in reporting all of our income to the government. Therefore, it is impossible for us to compete with companies who don't provide worker's compensation insurance, don't purchase the legally required business licenses, or "neglect" to report some of their earnings to the government. On the other hand, our clients appreciate hiring us because they know they have honest people cleaning their home. This is especially true when they are away working or even out-of-state. After all, if a company thinks it is okay to steal from the government, what prevents them from justifying stealing on another occasion? We take a lot of pride in our integrity and honesty, which is why we were thrilled when you trusted us to supervise the other crew you had working inside your home this summer. We love the sterling reputation we have earned for being honest without any exceptions! Ultimately, we are happy that we have formed a beneficial partnership with you and your wife, a partnership based on mutual trust. We love having such great relationships, because it allows us to continue to offer an excellent value to each of our clients as we keep their homes PRISTINE clean! We hope to continue caring for your home for many more years to come. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

George D.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
[Member Name Removed] & {Member Name Removed], We thank you for taking the time to write us a review here on Angie's List! We have enjoyed getting to know you both better as we have cleaned your home every two weeks. We are happy to hear that you are both so pleased with our cleaning. We simply love helping our clients to enjoy their home by making it PRISTINE clean! Most of all, we thank you for trusting us to care for your home, especially when you were out of state for several weeks. To us, it is the highest form of a compliment to be trusted. It is our privilege to care for your home, and we hope to continue for many years to come. Warm Regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [hyperlink removed] PristineReflectionsNow@gmail.com

John W.
12/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Response from Pristine Reflections
It has been a pleasure cleaning for you each week for these past 6 months. We have enjoyed getting to know you and your wife over the weeks and months. You have a gorgeous home in a breathtaking city, and we feel it truly is our privilege to keep your home sparkling. We appreciate all of the positive feedback you have given us as we have customized your weekly cleaning. And, we thank you for taking the time to review our services on Angie's List - we are so happy that you found us here! We hope to continue caring for your home for many years to come. Warm regards, Michael & Amber

Julia H.
09/2015
5.0
house cleaning
  + -1 more
They were great. They came by beforehand to look around the house and listen to everything I wanted to get done. They brought their cleaning products to show me exactly what they use. The day of the cleaning, they were here on time and stayed until my house was completely clean. They did an amazing job and completed everything I wanted. They were incredibly kind and professional. I highly recommend them!
Description of Work: Michael & Amber cleaned our 1300 sq ft house from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Pristine Reflections
[member name removed], We thank you so much for trusting us with the cleaning of your home. We appreciate the valuable feedback you provided to Angie’s List members by sharing your experience with our company. My wife and I enjoy cleaning very much, and we always love it when our clients are 100% satisfied. It truly was a pleasure to meet you, and your pets too! We thank you for being so kind and appreciative – it truly is a privilege to work for clients like you! Don’t hesitate to call us the next time you need a PRISTINE cleaning. And if you have any family, friends, or coworkers looking for an honest crew that doesn’t cut corners, tell them to give us a call! We wish you the best in your schooling. We can tell you work hard studying, so we are confident that you will do well as you move toward your goal. Warm regards, Michael & Amber Miller

Brittany S.
08/2015
5.0
house cleaning
  + -1 more
Very nice and professional husband and wife team that did an absolutely AMAZING job cleaning my house. Did everything I asked for and more. Worked quickly and efficiently. I can't wait to have them back on a regular basis! My house has never been this clean!
Description of Work: Good old fashioned house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pristine Reflections
[member name removed], We thank you so much for the kind words! We always appreciate hearing feedback from our new clients. We especially appreciate that you found us to be professional, quick, and efficient. On rare occasion, we have met individuals who were…extremely difficult to please. It is always reassuring when the overwhelming majority of our clients agree that we are indeed professional, quick, and efficient. Furthermore, we are happy that you have decided to hire us on a regular basis. It was great to see you again recently, on our third visit. We look forward to continuing to impress you with our PRISTINE cleaning. We hope that we have the opportunity to provide an excellent cleaning service to you for many years to come! Warm regards, Michael & Amber

Matt B.
08/2015
5.0
house cleaning
  + -1 more
I cannot speak highly enough of the service that Michael and Amber of Pristine Reflections provided. I needed a thorough cleaning of a recently purchased home prior to move in. The house was in really bad need of a deep cleaning, including inside of all kitchen and bathroom cabinets, inside of fridge, oven, microwave, etc. Basically any surface you can think of, the house needed to be cleaned. Michael and Amber came out the day after I called them to provide a quote. They were flexible with the schedule and agreed to meet me a little earlier so that we can walk through the house before I left for work to get the estimate. They explained the different types of cleaning products they used and the reason why they choose each product. It shows that they definitely put a lot of thought and effort into each product they use, and they're not just grabbing a spray off the shelf at Walmart. They provided me a detailed, thorough quote later that day, and called to speak to me about it. They were in constant contact prior to our appointment and showed up on time as expected. They spent the entire day doing the job even better than described. When I walked into the house afterwards, it was like an entirely new home. Every surface was cleaned and disinfected as thoroughly as possible. In the areas where there were permanent stains, Michael clearly pointed those out and explained what steps he did take to try and clean it. Michael and Amber are the kind of people you want to hire -- they are honest, hardworking and do a quality job. They may not be the cheapest in town, but they are the definition of "you get what you pay for." Overall they did an amazing job and I couldn't be happier with their service.
Description of Work: Thorough top to bottom move-in cleaning for 3 bed, 3.5 bath home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Pristine Reflections
[member name removed], We thank you for writing us such a glowing review. We are so happy that we were able to make your new home PRISTINE before you moved in! We wish we could post your review to the very top of our reviews so it was the first thing that every Angie's List member would see. We thank you for describing the entire process for all of our potential clients, because we work very hard to make our clients happy from beginning to end. After all, your review clearly shows the difference between our company and the dozens and dozens of other companies competing with us. Likewise, we thank you for making the quality of our service stand out to all of our potential Angie’s List clients. We are the first ones to tell our new clients that we are not the cheapest company they can hire. However, your review really illustrates the value that we provide because you detailed everything that comes with hiring us. From scheduling an estimate and showing off our products to scheduling the appointment and cleaning everything to our PRISTINE standards, we strive to be flexible and transparent to make our service EASY for all of our clients. AND, we also spend many hours emailing, texting, or calling our clients to make sure our clients know exactly what they can expect when they hire us. Thank you again. We wish you and your fiancée all the best. Please, don’t hesitate to call us the next time you need a PRISTINE cleaning! Kind regards, Michael & Amber

Christopher J.
07/2015
5.0
house cleaning
  + -1 more
High quality service, attention to detail, quality products, personable. Best service experience I've had for any home service in years! Very clear communications and expectations setting. They love their job, appreciate your business, and it shows.
Description of Work: Cleaned home, 4 hrs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
Thank you so much for sharing your review with our Angie’s List clients. We know new parents are especially busy, and we really appreciate you taking the time to share your feedback. We are delighted that this has been such a positive experience for you and your husband. That is quite a compliment you paid us when you said this is the best service experience you have had in years. We work very hard to communicate clearly, offer flexible scheduling options to meet our clients’ needs, and of course in providing high quality, detailed cleaning. That’s why we proudly say, “It’s not clean, until it’s PRISTINE!” We are happy that we were able to provide you with such a positive experience. We wish you and your family all the best moving forward. We will look forward to the next time you need a PRISTINE cleaning. Kind regards, Michael & Amber

Susan F.
06/2015
5.0
house cleaning
  + -1 more
This cute young husband and wife team cleaned my house to perfection. They were very willing to do everything that needed to be done. I would hire them again on an occasional basis however the bi-monthly cleaning price they quoted seemed very expensive to me.
Description of Work: Cleaned two floors of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Pristine Reflections
We thank you so much for taking the time to write us such a nice review! It was a pleasure to meet you, and we thank you for the privilege of working in your home. We are thrilled that we were able to impress you with our green, ECOLOGO-certified cleaning products. We were especially happy to hear that all of the windows we cleaned on the beachfront remained crystal clear after we left! We are sorry to hear that you found our price for bi-weekly cleaning very expensive. As you noted in your review, we did clean your house to perfection. The PRISTINE level of perfection that we strive for does take considerable time. We thought the price we offered you was a good value, considering all of the extras it included (cleaning all the ocean front windows, interior and exterior, vacuuming the pet hair from all of the furniture, etc). Nevertheless, we apologize that we did not offer you a price that you could accept. We are thrilled to know that you would hire us again in the future. Thank you again!

Justine D.
06/2015
5.0
house cleaning
  + -1 more
We are awaiting to schedule a date for the cleaning that works for us both ; A previous storefront deal didn't go through w/another company that apparently went out of business, so we are awaiting word from Angie's List on whether we can use that credit for Pristine's storefront deal ($100 for Eco-friendly Housecleaning). I let Michael know our situation and he went above and beyond and talked to Angie's List as well! He's been very diligent in keeping me updated every step of the way! Really appreciate the personal attention ; You know a business is good when they make you feel like you are their only customer. Looking forward to working with them in the future.
Description of Work: Spoke to the owner Michael on the phone and he was very professional and offered to come out a couple days later! He sounded very trustworthy. I gave him a call first because I saw nothing but good reviews on their profile. You can not trust just a random google search for reviews. Who's telling if they even used his services or if they're a competing company, etc., so I start with Angie's List when it comes to services like this.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

Response from Pristine Reflections
Thank you so much for your glowing review! We were sorry to hear that you had trouble with the last Big Deal you purchased from the company that went out of business. However, we are so happy that our Big Deal Manager was able to get your account credit applied to our 4 Hour Cleaning offer! We are looking forward to impressing you even more with our PRISTINE cleaning. We work very hard to help our clients in any way we can, and we take the time to communicate because we feel it is extremely important. We are so happy to hear that our values resulted in you feeling like our only client! Thank you so much for taking the time to leave us the positive feedback. We look forward to meeting you in person next week!

Peter C.
06/2015
5.0
house cleaning
  + -1 more
They arrived on time and then did an amazing job on my kitchen. Our kitchen and bathrooms haven't looked this good in 20 years.
Description of Work: Cleaned kitchen and bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Pristine Reflections
Out of all the compliments we receive, our favorite has to be: our home has never looked this clean! It thrills us when we can leave our clients’ homes PRISTINE. Furthermore, we are pleased that you trusted us to work in your home unsupervised. We are happy we have built a reputation where even new clients can trust us. This truly makes our services even more enjoyable for our clients: you know the owners of the company are performing the cleaning, so you never have to worry. We look forward to helping you with all of your cleaning needs in the future.

Judith V.
06/2015
5.0
house cleaning
  + -1 more
personable couple. did a good job cleaning.very quiet and efficient. I would recommend them to others.
Description of Work: clean

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Pristine Reflections
We are happy that you were pleased with our PRISTINE cleaning. And we are thrilled that you have hired us to help you keep your home sparkling with regular service. It was a pleasure to meet you and your family, including the dogs and cats. We are sorry to see you gave us a B on the price; most of our clients agree that we offer a great value. We tell our clients that a Mercedes cost more than a Honda; however, you get a tremendous value for that extra money. In our very first Angie’s List review, a member wrote a great review about our value from the client perspective. In the end, we are thrilled that we could come up with a number for regular housekeeping service that will meet your budget. We hope this will be the beginning of a long working relationship!

cynthia A.
06/2015
5.0
house cleaning
  + -1 more
.Michael and Amber work under unbearable conditions of heat. They cleaned everything that was asked of them and although they weren't satisfied to their standards. The owner of the house felt very pleased. I had a great working relationship with them. They made payment very easy so I didn't have to be present. I like a little flexibility.
Description of Work: They did a clean out of a house from top to toe. I had moved out of a house that hadn't had a deep clean in a very long time and they met the challenge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Pristine Reflections
We thank you for taking the time to leave your feedback! We are happy that you were understanding of the extra charge for working without air conditioning. As we discussed on the telephone, we anticipated 6 hours would not be enough time to clean your home from top to bottom. So while we were not able to finish your entire house with the amount of cleaning time you purchased, we are happy to hear that the new owner was pleased. And we thank you for the compliment regarding payments. We try to make everything easy by offering a wide variety of payment options (credit card, debit card, check, cash, PayPal, etc), and by offering flexible scheduling options (including nights and weekends for an additional fee). Thank you again for choosing us for your cleaning needs. Perhaps we will see you again at your new home.

Katherine R.
06/2015
5.0
house cleaning
  + -1 more
This was a deal for 4 man-hours of cleaning. The owners came together so it added up to 2 total hours they were here. I asked them to do the kitchen, guest bathroom and living room dusting, walls and baseboards (we have a fairly small house). They were not able to finish all of it, I had to leave so did not see exactly what they got done and what they didn't (i.e. some walls the baseboard looked clean but wall didn't). They said normally there is an extra charge for that but they were nice enough not to do so on this visit. The house definitely looked good when I got home. They were super friendly, punctual and professional.
Description of Work: In home cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Pristine Reflections
We thank you for the positive feedback. It was a delight to meet your family, and we are happy we could help make your home PRISTINE for your special event. We noticed you gave us all A’s on the review, and afterward you messaged us to tell us you were happy enough to use our services again in the future. Thus, we were a bit confused that you would not share us on the band of neighbors; and, we were concerned that you seem disappointed in what we were not able to accomplish. I apologize that we were not able to accomplish as much as you had expected. We tried to make clear in the fine print of the Angie’s List Big Deal that 4 hours was enough time to clean 2 demanding rooms. We thought you would be well pleased that we were able to clean the build-up from the stove and make all of the cabinets, countertops, and appliances sparkling. Also, we cleaned all of the excess grout from the tile in the restroom, including the tile on the walls around the restroom and all of the intricate tile work on the floor. And while we told the man of house that we were not able to finish all of the walls and baseboards, we did stay for an extra hour for free because we knew you had a special event. In the end, we are happy that you agree the house definitely looked good, because our company is founded on quality cleaning. We look forward to a future opportunity to better meet your expectations. And again, we thank you for your positive review.

Petra H.
05/2015
5.0
house cleaning
  + -1 more
Just for a little background information, we were not in the state. PRISTINE REFLECTIONS came to our house while were gone. They did exactly as promised. We arrived to an immaculate kitchen and bathroom. My refrigerator was spotless and was absolutely odorless. The countertops were shining, the cabinets clean. What I love is that there was no toxic odor hanging around my house. Everything smelled just clean. My bathroom is another story. I am extremely impressed with what they were able to accomplish with my shower doors. We had a lot of "hard water" deposits on the doors that I have been unable to get rid off. They are clean and look gorgeous!. All without bleach or other harsh toxic products. I absolutely love the ECOLOGO Certified Cleaning Products! I know this must have taken some elbow grease, but they got it done without extra charges. We are very pleased with their work and will absolutely use them again, and we will also absolutely recommend them to anybody. They are reliable and trustworthy. We felt completely confident with them, and trusted them with our house while we were away.
Description of Work: PRISTINE REFLECTIONS is a local company. Owned by a young couple. They are located on Johns Island. They only use ECOLOGO Certified Cleaning Products. The request was to give the kitchen and bathroom a thorough cleaning. The asking price was $150.00 for the entire job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Pristine Reflections
[Member name removed], Thank you so much for the positive review! We are happy you and your husband were pleased with our results. And we are happy you liked our cleaning products. It took us many months to research the products, but we are delighted they are receiving such praise. Thank you. Warm wishes, Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow@gmail.com

Nancy L.
05/2015
5.0
house cleaning
  + -1 more
Michael and Amber began cleaning my parents' home when their previous house cleaner stopped communicating with them and no longer showed up to clean. I contacted Pristine Reflections on a recommendation from a mutual friend. Michael and Amber are prompt, keep their appointments, and are very particular about cleaning for my elderly parents. Their courteousness and respectful treatment of my parents are extraordinary. They notice details that they bring to my attention, such as a ceiling fan that was running hot and needed to be replaced. They are conscientious and make a real effort to get to know my parents. My mother has some early dementia, so they take extra time to be sure she is comfortable with them. They brought flowers to my mother when she fell to "lift her spirits" and remembered my parent's wedding anniversary with a card. I can't say enough good things about Michael and Amber. They are truly a godsend to me and my parents!
Description of Work: The provider has been cleaning my parents' house every two weeks for the last year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pristine Reflections
[member name removed], We thank you for writing us such a warm review. It has been our pleasure getting to know your parents as we have cleaned for them for the past year. They are so genuinely kind, and we love chatting with them during our bi-weekly cleanings. Thank you again. Kindly, Michael and Amber Miller Owners Pristine Reflections 843.254.2400 [hyperlink removed] [email removed]

Claire W.
05/2015
5.0
house cleaning
  + -1 more
Pristine Reflections, simply put, did an outstanding job. The owners/operators Michael and Amber met first with us to discuss our needs and budget and to explain in detail what they would do. I especially appreciated their use of "green" cleaning supplies. We have a toddler and a dog in the house so this is very important to me. Michael showed me everything they use and explained its safety and efficacy - and he was right! Unlike some other products that I have used, the products they use really get the job done. Our countertops, toilets, shower etc. were all sparkling clean. The rest of the house was as well - as a working mom, its so nice to come home to a super clean house. Plus, they are always extremely punctual, careful, and polite. They also worked within our budget to reach a price that worked for all of us. I also want others to know that Michael and Amber are simply great people. They are the couple that might be your closest friends, neighbors, or church members. My husband does not easily trust workers in our house, but we are so comfortable with them that I (and he) never gave a moment's thought to having them work here in the house when we are gone. We really couldn't be happier with their services. I would recommend them most highly.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Pristine Reflections
[member name removed], We thank you for writing us such a positive review. Of course, we are thrilled to hear that you love our cleaning products and the finished results from our hard work. We always love hearing positive feedback. However, we appreciate the latter half of your review the most! We strive to be honest in everything, including paying all of our taxes and paying for each required business license we need to work in each municipality in Charleston. It is not always easy to compete with other companies when you do everything by the book. Yet, when our dedication to honesty is rewarded by having our clients trust us in their home while they are away, it makes all of our efforts worthwhile! We are so happy you chose us to clean, and we look forward to continuing to keep your home pristine clean with bi-weekly cleanings. Thanks again! Warmly, Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [hyperlink removed] PristineReflectionsNow@gmail.com

Reyne G.
03/2015
5.0
house cleaning
  + -1 more
Michael and Amber Miller of Pristine Reflections are true professionals in the cleaning industry. They have been entrusted with the cleaning of our hair salon for a number of years now and have taken a customized approach in keeping the facility clean and functional. They are very dependable as they work after hours without supervision, leaving the salon looking great for our customers. What I really enjoy about Pristine Reflections is the personal touch they take with their customers. Michael and Amber are great people to deal with and care about their customers. Overall I highly recommend Pristine Reflections to anyone looking to hire a professional office cleaning company for their business that will deliver a great service on a consistent basis.
Description of Work: Bi-weekly office cleaning for our progressive hair salon, Heads You Win

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Pristine Reflections
[Member name removed], We thank you for such a positive review. It has been our pleasure to serve you these past years by keeping your salon pristine clean. When we began cleaning for you, our business was only an idea. We thank you for all of your encouragement and support as Amber and I have realized our dream of working together. We thank you for recommending us to your family and friends. Warmest regards, Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow@gmail.com
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Contact information

3662 Hilton Dr, Johns Island, SC 29455

http://www.pristine-reflections.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Pristine Reflections is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Pristine Reflections accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Pristine Reflections offers free project estimates.
Yes, Pristine Reflections offers eco-friendly accreditations.
No, Pristine Reflections does not offer a senior discount.
No, Pristine Reflections does not offer emergency services.
No, Pristine Reflections does not offer warranties.
Pristine Reflections offers the following services: We offer regularly scheduled cleaning to keep you home PRISTINE all year long (either weekly, bi-weekly, or monthly). We also perform deep cleaning, move-in cleaning, move-out cleaning, and office cleaning. We will also consider additional cleaning services for our regularly scheduled clients (e.g. laundry, dishes, etc).
Carpet Cleaning; Home exterior cleaning.

Contact information

3662 Hilton Dr, Johns Island, SC 29455

http://www.pristine-reflections.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM