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Pristine Reflections

House Cleaning

About us

Are you looking for the best Charleston housecleaning service? Well you can stop your search right now, because you have found Pristine Reflections, the Mercedes Benz of Charleston home cleaning! We have also been likened to the Ultimate Cleaning Machine. Like these luxury brands, it is our attention to detail that sets us apart. This attention to detail forms the foundation for our PRISTINE cleaning. Combined with our trustworthy reputation and a dedication to clear and fast communication, Pristine Reflections has become the Charleston home cleaning service that your neighbors know and trust. Whether you are looking for green cleaning in Charleston, SC or you simply want to have the finishes in your home sparkle, you have found the right company. Unlike some Charleston maid services, we pride ourselves in using ECOLOGO certified cleaning products. And unlike some green cleaning chemicals that leave behind a soapy film, our cleaning products will make your home truly PRISTINE And of course, you have nothing to worry about when you hire us. Not only are you covered by our 100% satisfaction guarantee, but we carry all of the required business licenses to operate our company. We are covered by general liability insurance and a janitorial bond so you can have peace of mind while we are in your home. Whether you are looking for green cleaning or for trustworthy individuals to clean your home; whether you desire a truly PRISTINE cleaning, or you simply want a company where the owners are present, Pristine Reflections is here to take care of your home. What are you waiting for? Give us a call to schedule your FREE estimate so you can find out why our clients agree when we say, “It’s not clean, until it’s pristine!” Mailing address - PO Box 1012, Johns Island, SC 29457.

Business highlights

11 years of trusted experience

Services we offer

We offer regularly scheduled cleaning to keep you home PRISTINE all year long (either weekly, bi-weekly, or monthly). We also perform deep cleaning, move-in cleaning, move-out cleaning, and office cleaning. We will also consider additional cleaning services for our regularly scheduled clients (e.g. laundry, dishes, etc).

Services we don't offer

Carpet Cleaning; Home exterior cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.955 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
7%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 55 reviews

Nancy L.
03/2022
5.0
house cleaning
  + -1 more
The team did a FANTASTIC job cleaning our home. The attention to detail was phenomenal, and they were very thorough. In addition, the team was friendly and respectful. Incredible service all around! Nancy Lefter
Description of Work: Bathroom deep clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Siakzar M.
01/2018
5.0
house cleaning
  + -1 more
We have benefited from a verity of house cleaning services in MD and NY, none is comparable to the qualty service that pristine reflections provide.
Description of Work: Exeptional service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Jennifer S.
07/2017
5.0
house cleaning
  + -1 more
Very well! The team did more than I expected! Very pleased w their work!
Description of Work: Deep cleaning of home, post construction

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

sherre B.
05/2017
5.0
house cleaning
  + -1 more
The did a great job... got corners and ceilings along with all the fans and floorboards. Bet cleaning since we moved in!
Description of Work: Whole house deep clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris M.
05/2017
5.0
house cleaning
  + -1 more
I was very impressed with the entire operation. The two women who came to the house were very kind, brought all their supplies (including a steamer for the tile in our bathroom). They were there for just a hair over 2 hours and did a fantastic job on the kitchen and bathrooms. Additionally, the company owner came at the end to do a walk through and discuss the options for a bi-weekly schedule, which we agreed to. They had a nice email reminder system to provide reminders prior to cleaning (which I need because I travel for work and don't always remember). All in all, one of the best cleaning companies I've had experience with and I'm really looking forward to our ongoing bi-weekly relationship.
Description of Work: I purchased a special ($180 for 4 hours of cleaning) as an initial evaluation towards the goal of setting up a regular bi-weekly cleaning of our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Pristine Reflections
Thank you so very much for the kind words. We will be sure to relay your compliments to Erin and Abigail! We are happy that you were pleased with our cleaning services and have decided to continue with bi-weekly cleanings. It will be our goal to continue to impress you with our PRISTINE cleaning, and to provide excellent service in any way possible. Please, don't hesitate to let us know if we can ever do anything extra to help you out - we are here if you need anything. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [Hyperlink Removed] [Email Removed]

Siakzar M.
04/2017
5.0
house cleaning
  + -1 more
On time for all their visits. They do detail cleaning. We are very satisfied with their service. So trustworthy that we will leave them our key to come and clean while we are not here. They are not cheap but worth the money.
Description of Work: Cleaning our new house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Pristine Reflections
We are so happy that you and your wife are so pleased with our services. And we appreciate you placing your trust in us even more than the compliments about our detailed, PRISTINE cleaning! We are not in the practice of bringing up our beliefs during our initial interviews with our clients. However, we are happy you brought up the topic and were interested to hear our responses. By having a crew full of our personal friends that follow the same principles outlined in the bible that we try hard to live by (honesty, respect, treating others as you want to be treated, hard work, kindness, etc.), we are proud to have build a company with such a great reputation. We are happy we have earned your trust too. Now, we will work hard to keep you just as satisfied with your cleaning services as you are now! Thank you again for all of the warm words. We'll see you soon. Kind regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com

Chad C.
03/2017
5.0
house cleaning
  + -1 more
Pristine Reflections has done an outstanding job with cleaning our home. They are very attentive of what you would like cleaned with each visit and their communications are prompt and professional. We have recommended them to others as well.
Description of Work: Bi-weekly house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
Indeed, you have recommended us to others. In fact, tomorrow we are going to see the third friend that you recommended to us! We really appreciate the referrals, and of course, we are happy to hear your first two friends have been thrilled with our services. To us, it is the highest form of a compliment when our clients refer us to their friends and family. We will be sure to continue to take great care of your home and the homes of your friends and neighbors too. We will strive to continue providing you with the highest quality customer service along with our PRISTINE cleaning. Please, don't hesitate to reach out if we can ever do anything to make your life easier. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com

Kelly G.
01/2017
5.0
house cleaning
  + -1 more
The owners and staff of Pristine Reflections are thorough, hardworking, and completely trustworthy. In every respect, they went the extra mile and exceeded expectations to leave our home spotless, including details such as steam-cleaning bathroom fixtures and tile grout, wiping down baseboards throughout the home, cleaning blinds by hand, and so forth: the sort of tasks that few homeowners can find time for (or would think of even if they could find time). My wife has run a housecleaning business in the past, and a very successful one...but now she feels she's been trumped. We highly recommend Pristine Reflections.
Description of Work: General housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
Thank you very much for taking the time to write us such a nice review. We especially appreciate you mentioning that you trusted us. In our line of work, we consider trustworthiness to be even more important than our PRISTINE cleaning. After all, you have to be able to trust people you are inviting to work inside your home. That is one reason why we have decided to hire friends, those whom we know personally, to work for us. And while it costs more to hire honest, trustworthy, hard-working, detail-oriented staff, we believe it is well worth the investment! We are happy that the clients who have found us on Angie's List agree! One final note: thank you too for mentioning our detailed cleaning. We absolutely love showing off our deep cleaning to new clients! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [Hyperlink Removed] PristineReflectionsNow(at)gmail.com

Kelly G.
01/2017
5.0
house cleaning
  + -1 more
Excellent. Better then we would have done ourselves.
Description of Work: Deep cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
I guess that says something when the service is so good that we moved you to leave two different reviews! We appreciate you taking the time to leave feedback for the Angie's List Community. We will look forward to your next cleaning! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [Hyperlink Removed] [Email Removed]

sherre B.
11/2016
5.0
house cleaning
  + -1 more
They were very professional and detail oriented. The bathrooms sparkled, the wiped down all the kitchen cabinets, and the hard wood floors have never looked better. Will definitely use them again.
Description of Work: Cleaned our whole house..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from Pristine Reflections
We thank you for taking the time to leave us such a nice review. We are delighted that you found us on Angie's List, and we have enjoyed cleaning for you these past 6 months. We were thrilled that you recommended us to your coworker, and we look forward to meeting her soon. To us, that is the highest form of compliment possible, when our clients refer us to their friends and neighbors. We hope we can continue cleaning for you for many years to come. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com

Johnsie M.
11/2016
5.0
house cleaning
  + -1 more
The team arrived on time and went straight to work which is a positive thing since they charge by the hour. During the time they were cleaning, they worked efficiently; each team member seemed to know exactly what his/her responsibility was and everyone was focused on the tasks before them. Meticulous attention was given to every detail of cleaning our home and we really liked the cleaning products they used. I would definitely recommend them to my friends and I plan on using them again! They were worth every penny!
Description of Work: The team from Pristine Reflection cleaned our home from top to bottom, and when they were finished it sparkled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Pristine Reflections
Thank you so much for taking the time to leave us a review. We especially appreciate you using the word meticulous to describe our PRISTINE cleaning. We love when our clients have 10 minutes to walk through their home when we finish cleaning, to point out all of the details that we cleaned! Also, we are thrilled that you have asked us to come back for another deep, "spring" cleaning. We are looking forward to another meticulous cleaning! Until then, take care. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com

Becky M.
10/2016
5.0
house cleaning
  + -1 more
Pristine Reflections did an amazing job cleaning our home. Michael and Amber are very professional. They came to our house before our first cleaning so they could provide an estimate on the time and labor hours they felt would be required for the initial and then regular cleaning schedule. Our initial clean ended up being several labor hours over their estimate, but they still only charged our original estimate amount. They will also work with you to create a cleaning schedule customized to your needs to fit your budget. I could not be more pleased with the quality of their work. We are in a new house built 6 months ago that still has some residual construction dust in the nooks and crannies, but not anymore. The house has never been so clean. We have 2 cats, a dog and 2 young kids so pet hair and crumbs left by the kids are a constant problem. After Pristine Reflections cleaned there was no pet hair or crumbs to be found. The kitchen, bathrooms and floors were spotless. Everything was thoroughly dusted. They even cleaned the dog beds and they now look like new. I would highly recommend Pristine Reflections for any of your cleaning needs.
Description of Work: general house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Pristine Reflections
Thank you so much for such a great review. We are happy to hear that you are satisfied. And after speaking with you recently, we are happy to hear that you are still completely satisfied after 6 months of having us cleaning for you every two weeks. We have enjoyed getting to know your family over this time, including the cats and dogs (not sure if Angie's list allows us to put animal's names in here, but we love that your cat is named Bob!). It is our goal to make sure you continue to feel exactly the same [Member Information Removed] as you did after our first cleaning. As we have told you in the past, please don't hesitate to call, text, or email us if you ever have any concerns or if we can ever do anything to make your life easier. We'll see you Monday afternoon! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com

Barbara F S.
08/2016
5.0
house cleaning
  + -1 more
We are currently using them and are very satisfied.
Description of Work: They do housecleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
We are so happy that we can help take care of your second home. We take a lot of pride in being trusted with the keys to a second home, when our clients are hundreds or even thousands of miles away. While our PRISTINE cleaning is our main selling point, it is our honesty and integrity that leaves our clients without any worries or cares. Our clients love that we are a small family-owned business, with only personal friends working as employees. Thank you for your feedback. We hope to continue making you both very satisfied as we strive to leave your home truly PRISTINE before you arrive to [Member Information Removed] Island each time. Please, don't hesitate to let us know if we can do anything to improve our services or to otherwise make your lives easier. Safe travels! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Mallory H.
08/2016
5.0
house cleaning
  + -1 more
I highly recommend Pristine Reflections. I first met with one of the owners, Michael (him and his wife Amber own the company and also do the cleaning), to discuss what we needed done and he was wonderful. He responded to my initial email very quickly, and worked around my schedule to find a time to come to my house to see what we needed done. He was very detailed and thorough in explaining everything to me, and the initial quote was very detailed as well. Another great thing about this company is that they use green cleaning supplies. These supplies work wonders because our house has never been looked better. Everything - from the shower head, ceiling fans, toilets, sinks, baseboards, etc. was sparkling clean. Their prices are also very reasonable for the amount of work that they put into making sure your house is pristine. I was also comfortable with leaving a key for them and having them clean while we were at work - they are great and trustworthy. My husband and I could not be happier with their services. We are amazed at how nice and clean our house looks. They were nice enough to take pictures of before and after and send them to us. They also sent a very detailed email after they were finished cleaning about everything they did, etc. - their customer service is superior. Now that we have found Pristine Reflections, we will not use anyone else in Charleston. If you are looking to have your house cleaned, whether it be deep cleaned, etc., please go to Michael and Amber at Pristine Reflections - you will not regret it!
Description of Work: Deep cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
We cannot thank you enough for sharing such a glowing review with us. We work very hard to provide exceptional customer service in every step of our business, from the initial phone call and estimate down to the scheduling and cleaning. And we work very hard to make sure our cleaning leaves each client's home PRISTINE. This dedication to service has led to the vast majority of our clients being thrilled at our cleaning. However, it does take some time to sit down at the computer to write a thoughtful, detailed review. For that, we are truly thankful. We appreciate any recommendations you have for us - we will be sure to take care of any family, friends, or coworkers you send our way. And as a thank you, we offer our clients a $50 discount off their next cleaning, whenever they refer someone who decides to hire us. Now that we have all of the details PRISTINE cleaned, our next cleaning will be even quicker. We will look forward to the next time you give us a call. Our warmest regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Lynda H.
05/2016
5.0
house cleaning
  + -1 more
We hired Pristine Reflections to clean our small office building. We were absolutely BLOWN AWAY with their professionalism, quality of service, dependability and trustworthiness which prompted us to contract for continued monthly cleaning. Within a couple weeks, I added my personal home for monthly cleaning services. I never allow anyone in my home unless my husband or I am there. Pristine Reflections is now the exception. It is RARE that you can trust someone in your home, but you can do so with peace of mind with Pristine Reflections. Some reviewers have noted negative comments about how much they ask before cleaning your home. I appreciate their questions and you should too. The questions they ask set the foundation to "close the expectation gap" - the gap between what the service provider has in mind the customer expects and what the customer actually wants. It is an excellent way to avoid any potential misunderstandings. One final short story - I had a client in my office that commented our restroom was the cleanest he had ever seen in his life. When I told him I had the best cleaning service and would be happy to share their name and number, he replied "I have a great service for my office" to which I replied "yet I have the cleanest restroom you have ever seen!" My client's comment just added to what I already knew - Pristine Reflections is HANDS DOWN THE BEST! Your search is over - you have landed on the review page of the cleaning service you will be proud to call yours!
Description of Work: House cleaning and commercial office cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Pristine Reflections
If you are reading our company response, let me take a minute to recommend this Angie's List Member. This is our accountant and she and her team are simply THE BEST! If you want to know your taxes (personal, business, both) are handled without any worries about the IRS or tax laws, then you need to contact Solomon & [Member Name Removed], LLC. We thank you for such a glowing review. We are thrilled to be taking care of your home and office. Of course, we try our best to make each client's home PRISTINE before we leave. But we always try to go above and beyond for you, because we know how hard you work to make sure we are following the law in every way. We hope we can send more business your way. Likewise, we appreciate you recommending us to all of your clients! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

John W.
05/2016
5.0
house cleaning
  + -1 more
We found our house cleaners through Angie's List. They come every week. They'll be back next week.
Description of Work: They clean the whole house.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
I can't believe it has been nearly 2 years since we began cleaning for you! It has been such a pleasure to work for such kind, caring people. Each of us at Pristine Reflections really enjoy cleaning - I think that is why we have had such great success and growth. However, we especially enjoy cleaning your home each week - everything shines and sparkles so beautifully when we finish. We thank you for allowing us to have some pictures for our portfolio. When you originally told us that your former, longtime cleaners were the best ever, we immediately saw that as a challenge. Since we focus on the details, we were confident we could provide an even better cleaning on a regular basis. We were so proud when you confided and told us that our cleaning was even better (I hope your former cleaners don't read this). We are happy to have you in our family of clients. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Richard H.
03/2016
5.0
house cleaning
  + -1 more
Perfectly satisfied. As indicated in the six areas above, they get an "A" from me in each area. Additional surprise plus was that they worked a little longer than the 3 hours they were contracted for, with no additional charge.
Description of Work: General housecleaning of 3 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Pristine Reflections
We enjoyed working for you very much - we always love to clean by the beach (especially when we can schedule it for the last home of the day)! We thank you for mentioning the extra cleaning we were able to perform for you. We like to be generous: not only is it good business, but we think it is a great way to live your life. As the famous saying goes, there is more happiness in giving than there is in receiving! We would be happy to clean for you again in the future. Don't hesitate to call us the next time you need some help around the house. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com

Courtney B.
01/2016
5.0
house cleaning
  + -1 more
Excellent service from start to finish! From scheduling the cleaning to the follow-up communication making sure we were 100% satisfied, this company was exceptional! Would rate higher than an A if possible. They were extremely professional, courteous, thorough, and wonderful overall. I got a $550 quote from the first company I called, and Pristine did the exact service for 1/4 of that price. HIGHLY RECOMMEND!
Description of Work: Provider cleaned our house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Pristine Reflections
We thank you very much for your glowing review. We appreciate you taking the time to share your experience with our company. And, we thank you for your response to our communications. Whenever our clients are not home, we always follow-up with them to make sure our PRISTINE cleaning meets the highest standards. We find great satisfaction in leaving our clients' homes sparkling upon their return. We thank you for allowing us the opportunity to earn your trust. Give us a call the next time you need help cleaning. Warm Regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow@gmail.com

Annette M.
01/2016
4.0
house cleaning
  + -1 more
Showed up on time. Were done quite fast. Took a long time to respond to question concerning additional cleaning services.
Description of Work: Clean house after move in.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$200

Response from Pristine Reflections
We apologize for the delayed response to your request for regular cleaning services. We looked back at the email, and it was indeed 8 days after our cleaning. As the owners of the company, we personally spend at least 10 hours each week calling, texting, and emailing clients because we highly value excellent communication. In your case, we failed. Please, accept our apology once again. We tried to give you the reason for our delay when we emailed you with a quote: we were extremely busy in the two weeks surrounding your cleaning, receiving nearly 2 dozen new client requests. As a husband and wife team running the business and performing all of the cleaning, we simply did not have enough time to give your request the serious consideration that we give to each new client. We do not offer this reason as an excuse; we simply want you to know that this was a rare exception. You can tell we value quick, clear communication by carefully reading the rest of our reviews, as we are often praised for our communication: we respond to about 25% of all requests in less than 2 hours. In fact, we responded to your purchase message within hours of you purchasing our 8 hour cleaning. The very first sentence of your reply email to us said: “thank you very much for getting back to me so swift.” We were able to hire three personal friends as part-time employees since cleaning your home. This has helped us to make sure we continue to respond promptly to all the requests we receive. We thank you for sharing your review, because even though our standards are VERY high, we are not perfect. With regard to the grade we received from you, we wish you would have given us more feedback to go along with the letter grade. For example, was there a reason we received a C for professionalism, outside of the delayed quote? We realize it is not professional to make a client wait 8 days for a quote – that is why we are spending the time to echo the apology we originally sent to you. Yet, most people would agree that professionalism includes many other elements. For example, in looking back at our Angie’s List Message Center, we sent you six separate emails to find a date that worked for your schedule. Beyond that, we showed up on time in our uniforms with all of our equipment in good working order. And of course, we don’t smoke or use bad language or use our phones while we are cleaning and we didn’t take any breaks. If we did something else you viewed as unprofessional, please accept our sincere apologies. You also said we were done quite fast. We are not sure exactly what that means? You hired us for 8 hours of cleaning, and there were two of us at your house for 4.5 hours each, for a total of 9 hours. Even after considering the time it took to bring our supplies into your home and discussing your priorities with you, we still cleaned for more than 8 hours. As far as the rest of the grades are concerned, we wish you would have told us why we only received a B in each category? It seems that our new clients eager for an estimate usually think our work is A quality, hence the request for regular cleaning. When we completed the cleaning you purchased, we walked through your home with your husband. We showed him all of the cleaning we accomplished and he was extremely pleased. In fact, isn’t that why you and your husband wanted an estimate for regular cleaning services from us? We thank you for the privilege to work in your home. And we thank you for taking the time to leave us a review with Angie’s List. Warm Regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [hyperlink removed] PristineReflectionsNow@gmail.com

Jonathan B.
12/2015
5.0
house cleaning
  + -1 more
The crew was extremely professional and did an outstanding job. You could tell they knew exactly what they were doing and paid close attention to every detail. Our house has never been so clean! I highly recommend their services and will definitely be using them again soon.
Description of Work: Cleaned kitchen, living room, dining room, and two bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Pristine Reflections
[removed member name], We thank you for giving us the chance to show you our PRISTINE cleaning. We are happy to hear that you were pleased with the results. Furthermore, we are thrilled to have you on our schedule for regular cleanings each month. With our PRISTINE satisfaction guarantee, we aim to continue exceeding your expectations. It is our hope you will choose to have us clean for many years to come. We look forward to seeing you again in January. Warm Regards, Michael & Amber

Adam V.
12/2015
1.0
house cleaning
  + -1 more
Lots of messaging. No actual work performed.
Description of Work: I bought the 4 hours of cleaning for $99. They immediately started asking what my priorities were and whether I'd be interested in purchasing additional hours to clean entire house. Too many long emails to read about how thorough they are and 4 hours just isn't enough. No thanks!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pristine Reflections
[Member Name Removed] We are sorry to have lost your business. However, it is our wish that you understand that our reputation was earned by not compromising our integrity nor the quality of our work by attempting to meet a deadline. We have a particular way of doing our work that allows for the quality to meet, and often exceed, the demands of our clients. In fact, one third of our reviews are "Page of Happiness" nominations, the highest review possible on Angie's List. We were trying to exceed your expectations by offering to rearrange our schedule to allow enough time to clean your entire home. We apologize that you took our sincere efforts as a sales pitch - that was certainly not our intention. We thank you for attempting to gives us a chance to show you our work, and again we are sorry it didn’t work out to meet your expectations. Kind Regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow@gmail.com

Thaddeus H.
12/2015
5.0
house cleaning
  + -1 more
The owner, Michael, contacted me within hours of my purchase to schedule a date and time for our cleaning. He and two workers arrived on time, dressed professionally and all were very friendly. They got right to work and worked the whole time. They didn't miss a nook or cranny. They cleaned our two full bathrooms (very deep clean per my request) and our kitchen floor, which had food ground into it by our toddler. I have never seen our bathrooms sparkle like that. Michael also did a complete walk through with me to make sure I was satisfied with their work and even advised me on some bad silicone coming up in our shower (something that had been a problem for weeks). My favorite part of the experience was i TRUSTED them, and trusting someone in my house has been an issue for me (and why we haven't hired someone previously), but I felt completely comfortable having Michael and his workers in my home. We will DEFINITELY be repeat clients. HIGHLY RECOMMENDED!!!
Description of Work: We hired Pristine for a winter special-- 4 hours of cleaning for $99.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Pristine Reflections
We thank you so much for writing us such a glowing review. In fact, Angie's List has designated this review for their Page of Happiness, which is our 9th nomination =) It truly was a pleasure to meet you. We thoroughly enjoy working for such kind people. We are happy that you were so pleased with our work. And of course, we were happy to help you out with the silicone problem - after all, it's good to put all of our experience in the remodeling field to good use! Finally, we are thrilled at the prospect of having you as regular clients. We will keep those restrooms sparkling with quarterly visits, as we discussed. We certainly hope you will be enjoying time with your family when they visit from North Carolina. Until our next visit, we wish you and your family all the best. Warm regards, Michael & Amber

Daniel G.
12/2015
5.0
house cleaning
  + -1 more
From the start, we received excellent communication from Pristine Reflections. They asked all of the right questions to ensure that they were able to exceed our expectations. They arrived on time and requested I do a walk through of the house with them to make sure I was satisfied with the work performed. Will definitely use again!
Description of Work: We are in the midst of a master bath remodel upstairs and needed our home deep cleaned downstairs as we were hosting Thanksgiving. They got all of the dust downstairs, cleaned the floors, rugs, and wiped down the plantation shutters. They also cleaned the kitchen, vacuumed, and dusted upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Pristine Reflections
We thank you so much for giving us the chance to impress you with our PRISTINE cleaning! And, we thank you for taking the time to leave a review for other Angie's List members to read. We are happy that we could help you before your family arrived - we do hope that you enjoyed your time together. We wish you the best with the bathroom remodel. It was a pleasure to meet you, and we will certainly look forward to cleaning your home again! Warm regards, Michael & Amber

ANNE W.
12/2015
4.0
house cleaning
  + -1 more
They did a good job. I wouldn't say excellent, but good. They were only able to clean one room. I just thought that they could have cleaned faster. There were two people here. They were there for two hours. I paid for four man hours. They only managed to get one room cleaned. It needed a good cleaning. But, I thought more than one room would be cleaned in that amount of time. They did a good job. I felt like they did a thorough job, which I appreciate. But, I just felt like more area could have been covered in that amount of time. The workers were very nice and friendly.
Description of Work: I purchased a big deal from them. It was $100 for four hours of eco-friendly housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pristine Reflections
First of all, we want to thank you for hiring us, and for taking the time to write a review. Second, we would like to apologize that we did not meet your expectations. We do thank you for mentioning that we did a thorough job. As for the cleaning, you neglected to mention a cigarette smoker smoked cigarettes for many years in the room we cleaned. It was extremely difficult to breathe in the home. The ceiling fan, crown molding, walls, blinds, windows, and baseboards were covered in nicotine and tar – the white paint was literally covered in a thick yellow and brown film. In fact, the before and after photos don’t even look like they were taken in the same room! For a recap of what we accomplished, you had the owners of the company come and clean a room top to bottom, a room that had layers of nicotine, tar, and cat hair. We scrubbed the ceiling fan, crown molding, baseboards, walls, blinds, windows, and all the spindles on the front stairway; we vacuumed all of the furniture, we moved the furniture to vacuum underneath, cleaned the entertainment center, picked up all of the garbage on the floor, dusted all of the furniture and scrubbed the tar from it. We simply don’t see how that warrants a B rating for quality. And considering we did all of that for $100, we have absolutely no idea why you gave us a C for the price. We didn’t charge you extra for the cigarette smoke. Most cleaning companies charge a minimum of $50 per hour to clean up cigarette smoke, and I have heard as high as $100 per hour, because it is truly undesirable work. Plus, we stayed for an extra labor hour to finish your room for you, for FREE. In addition to all of that, your review comes three months after we cleaned for you. In your review you mentioned that we did a good job 3 times, you said we did a thorough job once, and you also said you would hire us again. We gave you an extra labor hour for free, and we didn’t charge you extra to clean a room full of cigarette smoke. On top of that, when we showed you our work you told us you were thrilled and that it looked great. Again, we apologize that you were not 100% satisfied, but we feel we did everything in our power to earn an all A review. We are sorry that you did not agree.

Brent F.
11/2015
5.0
house cleaning
  + -1 more
My wife spoke very highly of the phenomenal cleaning you accomplished! I will unequivocally recommend you to my acquaintances. From my wife's personal interaction and my telephonic conversations with you I must say that I was Most impressed!... Thanks so very much for all you did to allow us to turnover a pristinely cleaned house, and for the special price for an Angie's List member! You will be the first we call for cleaning service!
Description of Work: Move-out house cleaning of large two story.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Reflections
[Member name removed], Thank you so much for the kind words. We are so happy that we were able to help you with your move-out cleaning, because we know moving can be stressful. We are happy to hear that you are starting to get settled into your new home. Most of all, we thank you for the recommendations to your friends, family, and neighbors - to us, this is the highest form of a compliment. We will look forward to helping you out the next time you call! Best wishes in your new home, Michael & Amber
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Contact information

3662 Hilton Dr, Johns Island, SC 29455

http://www.pristine-reflections.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Pristine Reflections is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Pristine Reflections accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Pristine Reflections offers free project estimates.
Yes, Pristine Reflections offers eco-friendly accreditations.
No, Pristine Reflections does not offer a senior discount.
No, Pristine Reflections does not offer emergency services.
No, Pristine Reflections does not offer warranties.
Pristine Reflections offers the following services: We offer regularly scheduled cleaning to keep you home PRISTINE all year long (either weekly, bi-weekly, or monthly). We also perform deep cleaning, move-in cleaning, move-out cleaning, and office cleaning. We will also consider additional cleaning services for our regularly scheduled clients (e.g. laundry, dishes, etc).
Carpet Cleaning; Home exterior cleaning.

Contact information

3662 Hilton Dr, Johns Island, SC 29455

http://www.pristine-reflections.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM