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Cassell Brothers Heating & Cooling LLC

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

About us

Cassell Brothers Heating & Cooling is a family business that designs, repairs and installs comfort systems. Combined we have over 60 years of experience in proving exceptional customer service. We guarantee your satisfaction with our services and our abilities. 24/7 Service. Financing readily available. Additional email - jcassell@cassellbros.com. Financing available.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Heating & AC – Air Duct Cleaning, Replacement, Service, Upgrades, Real Estate Inspections, & Back-Up Generators.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9273 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 273 reviews

Joe T.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Tech called as scheduled, arrived in a very short time, got unit back running, he explained he could not repair.
Description of Work: HVAC unit not cooling/running. Tech got unit back on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Albert K.
10/2017
5.0
generator service
  + -1 more
Arrived as scheduled - installers & electricians. Worked without breaks until job completed. Very detailed worked. Detailed instructions. Very nice workers (Cody & James).
Description of Work: Installed "whole house" generator unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,900

Gina K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Brandon came quickly and did the work timely. He explained everything well and price was reasonable.
Description of Work: Cleaned & checked unit, replaced module.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

William B K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
As always, very pleased with the service and your employees.
Description of Work: Renewed contract and service maint. checkup.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Jeff T.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went very well from the time he showed up until the time the job was complete.
Description of Work: Preventive maintenance checks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$203

Grant C.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
On time, very friendly and worked quickly.
Description of Work: Checked A/C and crawlspace and gave a quote on replacing the system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ginny W.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Did excellent job. Very good natured. Was a pleasure having him. A+
Description of Work: 6 Month checkup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alexis W.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
He came quickly- worked efficiently- restored unit
Description of Work: Restored unit which wasn't working

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Frances W Y.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The men were on time, very professional, good manners, did not leave a mess. Work finished in a reasonable time. I was informed of the work done and what needs to be done.
Description of Work: Checked 2 A/C units and 1 furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy T.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Nick called in advance to tell me he was on the way. He was thorough, patient in explaining, and knowledgeable. We were new customers to their annual service contract service. Pricing was comparable. Appointment & service were both good.
Description of Work: Semi annual check on AC and heat system.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roy Hampton S.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Zach was on time, called before arrival, was professional and provided excellent customer services.
Description of Work: Heat not working/Trane air & heat/gas pack.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

Brad G.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went great from estimate to on site crew - was very friendly and helpful. I would highly recommend Cassell Brothers for any of your heating & air needs.
Description of Work: Replace A/C unit - installed electronic air filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,450

Arnold M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
On time, called ahead, performed the svc on the A/C as required. Very polite youngman and very qualified.
Description of Work: A/C install & maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Steve S.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Marc did a very good job checking the system and explaining some detail about how to have the system be more efficient.
Description of Work: Routine system maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fan needed replacement - parts were ordered 2 days ago 9/14 when different employee came out to assess it. Scheduled to come 9/18/17 but our fan stopped working altogether They sent someone out within 24 hours. He was courteous, helpful, punctual and did the job quickly! Thank you Zach.
Description of Work: Fan replacement & motor replacement, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$629

Luca P.
10/2017
4.0
heating & air conditioning/hvac
  + -1 more
Zack came and did the service quickly. Very professional.
Description of Work: Motor fan replaced in the compressor unit.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$700

Steve L.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, prompt arrival, good explanation of work performed.
Description of Work: Maintenance on 2 new A/C systems (at residence).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Tiffany M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Your service tech was wonderful. He answered any question that I had.
Description of Work: Yearly maintanice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Cody and James were on time! Extremely courteous, respectful, and conscientious. They had to wait on a part to be brought to them but everything was explained to me.
Description of Work: An electric filter and UV light installed on new Trane AC/heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Ron L.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Nick was technician. On time, thorough, knowledgeable, clean, friendly, very pleasant experience, professional, had everything needed for the job.
Description of Work: Annual maintenance on HVAC systems.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mellisa H.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jesmine was on time and went over each step with me. We made updates to my system to meet family needs.
Description of Work: AC fixed. Yearly update. UVA added to upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

Margaret S. O.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Charles was on time and when asked a question answered in a way we could understand. He was very informative and polite. The prices are reasonable too.
Description of Work: Replaced control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$530

Deborah D.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Came right on time, worked on unit & finished in about an hour. Very professional!
Description of Work: Bi annual service of gas pack. Changed filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Connie F.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great- guys where great & on time.
Description of Work: Yes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theodore H.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Technician was punctual, friendly, thorough, and responsive to questions. A+++ service.
Description of Work: My unit was not cooling very well adn we were concerned there was a major issue. The technician checked everything thoroughly and luckily it was just my filters that needed to be changed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

10042 Broad River Road, Irmo, SC 29063

http://www.cassellbros.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Home inspection,
Generator,
Plumbing,
Mold Testing & Remediation

FAQ

Cassell Brothers Heating & Cooling LLC is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Cassell Brothers Heating & Cooling LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Cassell Brothers Heating & Cooling LLC offers free project estimates.
Yes, Cassell Brothers Heating & Cooling LLC offers eco-friendly accreditations.
No, Cassell Brothers Heating & Cooling LLC does not offer a senior discount.
Yes, Cassell Brothers Heating & Cooling LLC offers emergency services.
No, Cassell Brothers Heating & Cooling LLC does not offer warranties.
Cassell Brothers Heating & Cooling LLC offers the following services: Residential & Commercial Heating & AC – Air Duct Cleaning, Replacement, Service, Upgrades, Real Estate Inspections, & Back-Up Generators.

Contact information

10042 Broad River Road, Irmo, SC 29063

http://www.cassellbros.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day