Cassell Brothers Heating & Cooling LLC

They are very prompt and professional.

Never responded to claimed deal. Was looking to have HVAC system looked at, serviced since has been about a year since it has.

It was good. No problem. Brought my 1st. unit 10 years ago and 2nd two years ago.

Cassell Bro.s was great. We have had other companies service our generator in the past. Cassell was professional, courteous and reasonable. We will not be calling anyone else but Cassell in the future.

Great from start to finish. From sales (Steve) to installation crew (Cody & Yuri every day with others arriving to help) to service (Doug). Couldn't ask for better service from a company and at a reasonable price.

The representative Sam Cassell was very professional, knowledgeable and nice. He took an entire afternoon with us. The installers were very professional, and the group had good commeraderie. All answered any question we had and made us feel comfortable. The Cassell Brothers were everything we heard they were and we’re very satisfied and happy we used them.

great on budget on time and very professional

These guys are awesome! They did a great job, cleaned up after themselves and gave me some helpful tips to help me with my new system. They made sure I was completely satisfied before they left.

they were on time(had wrong name on work order but description of work and address was correct) were finished in 2 hours.

The entire process from beginning to end was one of the best, if not best customer service experience. The entire staff was extremely knowledgeable, professional, personable & courteous. We got off to a wonderful start with the office staff. This continued with a visit from Mr. Lewis Williams/Comfort Specialist NATE Certified. He was extremely courteous, knowledgeable and provided us with several options. Mr. John Johnson/Installation Manager & crew were punctual, professional and handled our home with care & concern on the day of installation. Kudos to Cassell Brothers!!!

They were excellent. I obtained 3 quotes from 3 companies - all reputable all were referrals. I became so disenchanted with Midland Air/Service Experts over the past decade that I decided to end my 29 year contract with them and look for another company. I chose to go with Cassell because of proximity to house, overall reviews, and Lewis seemed more knowledgeable about what I needed/wanted. They were attentive, professional, got the job done, and so far all is going quite well. They did a great job with the duct work replacement. I would definitely refer them and contact them again.

We chose Cassell Brothers based on a friend’s recommendations and good reviews on Angie’s List. This was a difficult project for duct replacement in an old home, due to tight attic space in some locations of the house, and difficulty finding replacement grill covers that fit and covered the old duct holes in our plaster ceilings; Sam and his hardworking crew worked carefully with it, until they got it all to fit properly, without damage to plaster ceilings; plus had three additional ducts added to our system. They installed the new heating and air Trane system, which has been working very well. Sam provided all the rebate paperwork for us to complete and send in to SCE&G. We are very pleased with the results of this project, and would hire again.

All work was performed when promised, on time, all personnel were friendly and very professional. Once the unit was installed, service personnel took adequate time to walk my wife and I through the various modes of operation and provided us his cell phone number to call if we hand any additional questions or operational problems. This was one of the best experiences I have ever had with a HVAC service company.

I've used Cassell for several years always with good service. Technician (Charles) arrived on time (actually called to see if he could come a bit early, which was great for me). Did a very thorough job of preventative maintenance.

Cassell svc tech are alway curtios & through with work done- arrive timely.

Had yearly service last week, zone was reported as functioning okay but was given option for repair. During week became nonfunctional. Brandon Pearman came to service at time I requested. I was notified that he was on a current job and may be a bit late. He was professional and descriptive of issues. He spent quality time and did quality work. We have used Cassell Bro for years and will continue. Thank you.

Great, Luke came was friendly guided me through a technology lesson on setting up thermostat to cell phone.

Very good because of Tommy Garofano

company checked my problem, gave me different options, gae temp air conditioners until replacement could be installed. Great, knowledgeable staff. Would highly recommend.

Awesome! Sam (one of the owners) met w/us on a previous date to discuss product. Installers (Coty & James) were fabulous. They even scheduled a follow up to come back at our convenience as there was an issue that required an independent electrician to come in.

Charles was prompt and answered all questions

Very thorough in initial inspection of old system, very detailed, in estimate of what was needed, prompt on arrival on install days, cleaned up work areas. Very professional & courteous.

Turned on heat - did not work. They id'd and fixed problem 1st try. Great Job!

I have no complaints with Cassell Brothers. It was a young employ & his smart tongue. Do not express your opinion on a 80 yr. that still very smart.

Excellent!! Loved Dwayne and Austin. Excellent work!