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Cassell Brothers Heating & Cooling LLC

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

About us

Cassell Brothers Heating & Cooling is a family business that designs, repairs and installs comfort systems. Combined we have over 60 years of experience in proving exceptional customer service. We guarantee your satisfaction with our services and our abilities. 24/7 Service. Financing readily available. Additional email - jcassell@cassellbros.com. Financing available.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Heating & AC – Air Duct Cleaning, Replacement, Service, Upgrades, Real Estate Inspections, & Back-Up Generators.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9273 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 101-125 of 273 reviews

James H.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Professional, courteous. When they returned to check up on their service, Steve, volunteered to help me move an appliance off my porch w/o being asked.
Description of Work: Put in new air handler, HVAC unit, condenser

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,885

Tom G.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
It took most of the day but techs were attentive & polite
Description of Work: Leveling heat pump slab and replacing failed part

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frances B. G.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
He was on time, careful of inside furnishing-very polite-answered all questions.
Description of Work: Clean & check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Barbara D.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Charles was on time. Phoned ahead to let us know. Was very professional. Explained everything he did in detail. Answered all our questions, very knowledgeable.
Description of Work: Cleaning and preparing for winter months.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beth C.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The technicians actually arrived early! They did the work as scheduled and explained each step along the way/ They removed the old unit and installed the new one in a matter of a few hours.
Description of Work: Install new Heil 3 ton 14 seer gaspack HVAC unit. Also added new digital thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Thomas L C.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
On time, called before arriving - very professional.
Description of Work: Serviced 2 units - HVAC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Christy C.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jermaine checked the system. It was working properly.
Description of Work: Check AC unit - was not working before.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Lewis B.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The technician (Zach) was on time. Inspection completed with no additional maintenance. Zach was courteous and professional. I will continue using Cassell Brother Heatinh and Cooling and will recommend to others.
Description of Work: Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Mike & Penny D.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Mike & Justin were/are superb. This is the best company I have ever worked with. Professional, honest & friendly. 10 thumbs up! Fantastic! Very polite & professional. Will use again and so should you. Ratings - all excellent.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria B.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Got a phone call that would arrive in 45 minutes, which they did, took about 6 1/2 hours to complete. Every went sealy well explaine exactly what they were doing from start to finish.
Description of Work: Install ductless A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,450

Debbie E.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
power went out & unit did not reboot
Description of Work: reset thermostat from power outage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve S.
10/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Respond timely manner, was knowledgeable.
Description of Work: Unit stopped working - said it was a sensor which detected water - reset & cleaned the area, put algae tablets and vacuumed drain line.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Frank R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
On time, pleasant, efficient, answered all questions.
Description of Work: Trash in line - cleared.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Milton M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Guys showed up on time and were very professional. They cleaned up after and gave me a tutorial or the equipment. I will be recommending Cassell Pros to my friends.
Description of Work: Installed a 2 ton split HVAC unit in my basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Christian W.
10/2017
5.0
Called on very short notice spoke w/ Mike and got credit approval online got a time scheduled that day after hours Just a breeze from start to finish- Service Tech Coty Putrel and assciotes were very through and clean - great group of guys!
Description of Work: Installed generator for house Ran extra wire to allow us to put the unit in a good and easy accessible location!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Nell G.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Showed up on time perform maintence
Description of Work: Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John G P.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The service rep. was very professional. He worked very closely with his home office.
Description of Work: Dub and Charles came back after original repair to double check. He brought his partner with him and adjusted everything to perfection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Matthew C.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great installation team was on time, professional and answered all my questions.
Description of Work: Installation of new A/C system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,950

Stephon J.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jessie arrived on time and finished in a very timely manner.
Description of Work: Jessie provided excellent customer service. He was prompt and provided great recommendations for future services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Chris K.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional/ on time/ answered all my concerns.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jessica H.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were on time & professional. The service was completed on time & they were friendly. :)
Description of Work: HVAC bi annual service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$252

Jennifer G.
09/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Excellent! Technician called to let me know he was on his way. Was on time for appointment. He was very professional- made excellent recommendations and was able to do installation at same visit.
Description of Work: Inspected HVAC system. Installed uv system and cleaned duct work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

mary C.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Called ahead of arrival, arrived on time, put down paper to keep stairs/ carpet protected. Removed old unit, replaced new unit, replaced thermostat and filters. Gave thermo instruction including downloading app etc, advised on vent treatment. Removed all debris and cleaned up afterwards (thank you!) All 3 techs were pleasant and helpful! They worked consistently with diligence and seemed to have great skill in their tasks. As always an excellent job done by Cassell bros.
Description of Work: Replaced old unit including improving duct connections. Replaced thermostat gave tutorial on operation. Checked filters, cleaned up, removed debris.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Larry P.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
He did a great job and explained what he did and why.
Description of Work: Repair malfunctioning air handler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Catherine M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were fantastic! Prompt, Professional, and cleaned up after they were finished.
Description of Work: Heating & Air ductwork replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

10042 Broad River Road, Irmo, SC 29063

http://www.cassellbros.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Home inspection,
Generator,
Plumbing,
Mold Testing & Remediation

FAQ

Cassell Brothers Heating & Cooling LLC is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Cassell Brothers Heating & Cooling LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Cassell Brothers Heating & Cooling LLC offers free project estimates.
Yes, Cassell Brothers Heating & Cooling LLC offers eco-friendly accreditations.
No, Cassell Brothers Heating & Cooling LLC does not offer a senior discount.
Yes, Cassell Brothers Heating & Cooling LLC offers emergency services.
No, Cassell Brothers Heating & Cooling LLC does not offer warranties.
Cassell Brothers Heating & Cooling LLC offers the following services: Residential & Commercial Heating & AC – Air Duct Cleaning, Replacement, Service, Upgrades, Real Estate Inspections, & Back-Up Generators.

Contact information

10042 Broad River Road, Irmo, SC 29063

http://www.cassellbros.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day