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"I recently had a plumbing issue with a leaking toilet after it was reset during a flooring installation, and I cannot speak highly enough about the prompt and professional service I received from Hinson Brothers Plumbing, LLC. From start to finish, they exceeded my expectations and resolved the problem efficiently. Throughout the entire process, Hinson Brothers Plumbing demonstrated their commitment to customer satisfaction by keeping me informed. I received regular text messages updating me on the status of the plumber's arrival, which helped me plan my day accordingly. This level of communication and reliability is truly commendable. Within just a few hours of my call, the plumber, Nick Hinson, arrived at my home, ready to assess the situation. Right from the start, Nick displayed exceptional customer service skills, taking the time to listen attentively to what had happened and fully understand the issue. Nick quickly evaluated the problem and provided me with a fast and reasonable estimate for the repair. I was impressed by his expertise and professionalism as he efficiently carried out the necessary repairs, resolving the leaking toilet in just under an hour. The quality of his work was outstanding, and I was pleased with the reasonable rate I was charged for the service. What stood out to me the most was Nick's willingness to go above and beyond. Not only did he address the immediate plumbing issue, but he also took the time to answer several unrelated questions I had. His patience and responsiveness were remarkable, and he made me feel valued as a customer. In conclusion, Hinson Brothers Plumbing, LLC deserves the highest praise for their exceptional service and outstanding customer care. Thank you, Hinson Brothers Plumbing, for a job well done!"

"Yes the job great and fast"

"The called me within 5 minutes of inquiry. They fixed it the very next day!!"

"Repair technician called prior to arrival. Was very professional and competent. Discovered source of leak. Replaced garbage disposal unit in a timely manner. Very courteous and friendly."

"It was excellent. The owner of the company is professional, on time, and all around very mannerly. I highly recommend them and use them in the future. Prices are reasonable."

"DO NOT USE THIS COMPANY I made an account to specifically share my story about this company. They do poor workmanship, will mislead you every step of the way as they try to assist you, and do not make good on their word when resolving disputes. My wife and I needed to get a new HVAC and air handler in early 2021. We used this company and signed up for their advantage program. The units were installed and we agreed to a monthly payment until the equipment and was paid in full. As part of the deal, we were supposed to get free service appointments, etc. Almost immediately after the install, we noted that our air wasn't working properly. The unit would blast loudly almost like a rocket taking off, it wouldn't keep our home cool through the summer, interior humidity was through the roof, and our electric bills skyrocketed. I called and made numerous complaints. Each time, a service technician would come out and review the equipment, tell me it was fine, and let me know that they "Needed to make some small adjustments and we'd be fine." After two years of complaining, they finally sent out the service manager for the entire location, Mr. DJ Flynn. Upon looking at my exterior HVAC unit for maybe 5 minutes, he recognized on sight that my unit was supposed to be equipped with "two stage cooling" but it wasn't enabled for some reason. This was causing the home to try and enable a second gear when it wasn't cooling fast enough, but since it was not properly enabled, the unit was pumping hot air into the home. This created a feedback loop where my air was constantly running without cooling the home, raising my bills and leaving us extremely uncomfortable. Mr. Flynn noted the following errors with my install: - The exterior compressor was incorrectly wired to disable two stage cooling - The air handler was incorrectly wired to disable two stage cooling - The zone board was not properly programmed for two stage cooling - The fan speed was turned to maximum high, causing the loud noises and further drain on electric bills - The wires leading to the thermostats which would control two stage cooling HAD BEEN CLIPPED AND TUCKED BACK INTO THE WALL BY THE ORIGINAL INSTALLERS Mr. Flynn essentially admitted that the original installers must have elected not to enable two stage cooling as it requires extra work, essentially admitting that I received a negligent install. He apologized for the inconvenience and was able to rewire and fix the unit in a matter of hours. My wife and I dealt with over 2 years of higher electric bills and discomfort simply because representatives from Midland Air Service Experts (both the original installers and every single workman sent after - no less than 4 people) were too stupid or lazy to diagnose the issue and wire the unit correctly. Due to the high electric bills, I lodged a complaint with the company. I had to deal with the senior leadership (managers) and legal/billing departments due to the severity of this issue. They agreed to transfer ownership of all equipment over to me, cancel my Advantage Program membership, and charge me no further money. I was also assured that any paperwork that might encumber the deed to my home (such as a UCC-2 filing) would be removed immediately. I received confirmation of all of this in writing via a letter from the company dated July 29, 2024. I tried to engage in a simple home refinance in August of '24. I discovered that Midlands Air Service Experts had taken no action to remove the UCC-2 filing on deed. I discovered on 10/2/24 that, in spite of the above, the company had processed ANOTHER two recurring credit card charges. I was billed on 8/25 and 9/25, both well after my account was supposed to be closed. I called to complain about the charges, and the representative who answered the phone looked me up and told me that MY ACCOUNT WAS STILL ACTIVE IN THEIR SYSTEMS. In conclusion, this company does poor work, will lie to your face, and does not follow through on their promises. Use literally anyone else for your needs."