Water Doctor

Wells and Pumps, Water Filtration and Softening

About us

We are a full service well drilling, well pump, and water treatment company. We offer free pump inspections on site, and we also offer free water quality tests for the inside of the home. Currently we have 4 dedicated crews to handle service calls, well pump repairs and replacements, and new well exploration and drilling services. We install re-pressurization systems to boost water pressure and septic pumps. We also have dedicated personnel who are available 24hrs a day to handle water emergencies, for example, no water in the house, damaged or faulty pumping systems, or contaminated or hindered water supply to the premises. We do all of our work in house, and do not subcontract. We offer free estimates and inspections and there is no charge for our visit to the house. We are a family owned and operated business and pride ourselves in a high level of integrity and professionalism.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Well Drilling,Irrigation Wells, Well Pumps and Services, Septic Pumps, Water Treatment, Free Water Test and Well Pump Inspections, Warranteed Work and Coverage.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard

Photos of past projects

Reviews

4.822 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 1-22 of 22 reviews

Mike B.
11/2023
5.0
wells
  + -1 more
We called the Water Doctor after waking up with no water. We came to find that our pump needed replaced. A local competitor gave us a quote, we called to get a second quote. The Water Doctor cut that initial companies quote in half. They set up an appointment for the next morning, the well was fixed quickly and efficiently. Frank even fixed a potential future problem. So refreshing to find an honest local company that offers quality service. The Water Doctor will be our go to company from now on for well needs. Very professional and friendly service.
Description of Work: Well pump replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

William H.
11/2019
3.0
wells
  + -1 more
The guys were very polite and professional, but were five hours late, then they informed me that they couldn't repair my unit. By this time, it is 5:30pm, even though they did give me a number for someone that could work on my older well, it was going to be the next day before that company could get there. It took the company 30 minutes to replace a capacitor, something that could have been replaced the day before if: #1, the original guys would have been there on time and I would have called the other company around mid day. or #2, I would have called the other company to begin with (which is a company that I was prepared to call anyway).
Description of Work: Well pump motor replaced

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
1.0


Wendy M.
06/2019
5.0
wells
  + -1 more
Frank replaced my pressure switch without an issue. Pump works like new again. Quick and reliable service. Highly recommend Water Doctor for your well pump needs.
Description of Work: Install new Well Pump Pressure Switch
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard H.
12/2018
5.0
wells
  + -1 more
work was performed in a professional manner.
Description of Work: installed whole house water filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marie M.
09/2018
5.0
wells
  + -1 more
We came home from vacation and found very low water pressure. Frank Saubier, the Water Doctor, arrived on a Friday evening when he finished another job and determined the pump was trying to work but not able to pump enough water. Frank gave us a free estimate and we agreed to it being replaced on Saturday morning. Matt and Ryan arrived on time Saturday morning, replaced the pump and showed us that the bladder was waterlogged. We agreed to that being replaced, too. All three men were very professional, easy to work with and explained the work. They went right to work and did not waste any time. We recommend Water Doctor for well problems. We would definitely use them again. It is good to find people we can trust through Angie's List. This was our first time to use Angie's List which will definitely be our "go-to" place when we need reliable repairs and service.
Description of Work: Well pump and bladder replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Water Doctor
Thank you for taking the time to leave such a thoughtful review, we truly appreciate you taking the time to leave such kind words. Thank you for your business and your review. If you wouldn’t mind leaving a review on our google account we’d greatly appreciate it. Thanks again Link to google review page: https://goo.gl/dZJ5BE

Cherie M.
08/2018
5.0
wells
  + -1 more
Frank knew what the problem was as soon as I started describing the problem. He showed up when he said he would, diagnosed the problem correctly and was finished within the hour. He explained the problem, answered my questions and all for a very reasonable price.
Description of Work: water was randomly cutting off

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Water Doctor
Thank you for taking the time to leave such a nice review. We truly appreciate your business and your review. If you wouldn’t mind leaving one for our google page we’d appreciate it. Here is a link: https://goo.gl/dZJ5BE

Ann B.
05/2018
5.0
wells
  + -1 more
Fast, professional & fair. I will certainly hire again.
Description of Work: Well pump repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175.09

Response from Water Doctor
Thank you for taking the time out of your busy schedule to leave us a review. We truly appreciate your business and your review. If you wouldn’t mind leaving a 5-star review on our google page we greatly appreciate it. Thanks again Here is the link: https://goo.gl/dZJ5BE

Carl D.
12/2017
5.0
wells
  + -1 more
Very well. Very Informative. Would use again and again!
Description of Work: I needed an estimate on possible repairs. Not only did Water Doctor offer a free estimate, they showed up, checked out the issue, and called me to let me know there was no issue, even including pictures. You dont see honesty like that theses days. I know I sure appreciate what they did.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nola G.
12/2017
5.0
wells
  + -1 more
The Water Doctor promptly returned my call at 5pm on Thanksgiving evening. They agreed to come out the next morning (on a holiday!) to service our failed well. They communicated their status to us constantly and after arriving, were courteous and professional; they explained what they were doing and showed us their findings. The failed pump was replaced and we were back in service in under 3 hours! They cleaned up and left no mess. I would definitely recommend Water Doctor to anyone who needs well service.
Description of Work: Diagnose and replace failed pump in 400' well

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Leslie H.
11/2017
5.0
wells
  + -1 more
Frank was very thorough and professional. We had an emergency problem and needed our well fixed ASAP due to selling our home! He came out within hours and kept me updated on when he would be at my house! He arrived at 8:30pm and was done within an hour! I’m so pleased with his service and would recommend him to anyone! Thanks again, Frank!
Description of Work: We needed our well tank and pressure switch replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
11/2017
5.0
septic tank, water softeners, wells
  + 1 more
GREAT IM HAPPY I WILL CALL WATER DOCTOR AGAIN ALSO I WILL TELL EVERYONE I KNOW
Description of Work: I did not know what went wrong at first, then THE WATER DOCTOR checked my system thoroughly found my problem and solved it. He treated me like family he made my problem , his problem. And in no time I had water YOU HAVE MY WORD AND MY PROMISE AS A CHRISTIAN IF YOU USE WATER DOCTOR YOU WILL BE SAVED ( FROM WATER WELL PROBLEMS) J BRUTON LAKE WYLIE SC 29710

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Angel G.
11/2017
5.0
wells
  + -1 more
Excellent. Water doctor was there the same day I called and solved the problem right away.
Description of Work: Well repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Elizabeth P.
11/2017
5.0
wells
  + -1 more
It went really well
Description of Work: We needed our well pump replaced along with a new bladder tank.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cindy F.
11/2017
5.0
wells
  + -1 more
No problems,
Description of Work: Our well pump had to be replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

scott B.
11/2017
5.0
wells
  + -1 more
every experience with frank is great. hes completely honest, very punctual and has come out at any time of day or night. ive worked with other plumbers before and will never call anyone else. highley recommened A++.
Description of Work: Frank has serviced my well since ive been in current house. including replacing pump, computer, broken pvc pipes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Alexander M.
10/2017
5.0
wells
  + -1 more
Reasonable price, fast service
Description of Work: Well pump repair, had no water

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jie X.
01/2017
5.0
wells
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Melissa B.
12/2015
5.0
wells
  + -1 more
unknown
Description of Work: Repaired a leak in my car's sunroof...excellent work and very reasonable cost.
Rating CategoryRating out of 5
Yes, I recommend this pro

Hugh A.
07/2015
5.0
wells
  + -1 more
We were very satisfied with the service and with the people who did the install. They were prompt and efficient.
Description of Work: They replaced a well pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

doug V.
04/2015
5.0
wells
  + -1 more
unknown
Description of Work: Replaced tank on well pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Amber C.
01/2014
1.0
wells
  + -1 more
This company didn't test the water to find out what kind of system we required. Our landlord asked no questions because she just didn't care. After the water softener was installed, we still had sediment in the water, along with a yellowish color. They had to be called multiple times to come back and adjust the system, or add parts to it. It was a complete disaster. I was pregnant during this time and it caused a great deal of stress and hardship for me. It wasn't until I contacted the better business bureau that they came and finally fixed the problem, and that was only when I agreed to take back my negative review. I wouldn't recommend this company to anyone. Additionally, the installed a new well pump at the house we rented before that, and that pump had to be replaced because it went bad within 2 months.
Description of Work: Installed water softening system in a house we were renting.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Donna M.
04/2011
5.0
wells
  + -1 more
Nothing like waking up on a Sunday morning and having no water. SO I CALLED WATER DOCTOR THEY WERE WONDERFUL. They were out here in a hour and pump was replaced in a few hours. On a Sunday this was priceless you can not beat this kind of service. Not many company's are available 24/7. I was very thankful for them. Will call them for any issues.
Description of Work: Replaced pump for the well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

    Contact information

    5590 Sapp Rd, Rockwell, NC 28138

    http://www.water-doctor.net

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    4362
    Trade License Locale
    NC
    Trade License Authority
    North Carolina Department of Environmental Quality

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Wells and Pumps,
    Water Filtration and Softening

    FAQ

    Water Doctor is currently rated 4.8 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Water Doctor accepts the following forms of payment: American Express,Check,Discover,MasterCard
    Yes, Water Doctor offers free project estimates.
    Yes, Water Doctor offers eco-friendly accreditations.
    No, Water Doctor does not offer a senior discount.
    Yes, Water Doctor offers emergency services.
    Yes, Water Doctor offers warranties.
    Water Doctor offers the following services: Well Drilling,Irrigation Wells, Well Pumps and Services, Septic Pumps, Water Treatment, Free Water Test and Well Pump Inspections, Warranteed Work and Coverage.

    Contact information

    5590 Sapp Rd, Rockwell, NC 28138

    http://www.water-doctor.net

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day