One Hour Heating & Air Conditioning

Very professional but they should be for the price. I replaced the capacitor the the other unit for $35 myself and it took about 30 minutes. They charged $247 to replace the capacitor in one unit.

They oversold and overpriced two new AC units. I just found out that they left garbage and parts of the old unit underneath the house. They didn't get out the old stuff, etc. The second unit actually okay and didn't even need replaced. I definitely feel taken advantage of! I just found out that they have a new owner from a friend of mine who is working for them.She is very honest and she says they are very honest.

Richard was on time and got there before I got home. I told him he could start before I got there. He had the problem diagnosed before I even got home. He was able to fix the problem with a few minutes and the house began cooling immediately.

Very well, technician was courteous and knowledgeable.

Arrived on time was thorough and professional. Also is careful not to track dirt into your house.

Marsh was very professional and knowledgeable about work that needed to be done. He always advised me what additional costs were before proceeding with repair.

Doug came by to perform a maintenance service on the oldest of my heat pumps. He found the repairs that needed to be performed were too expensive and one of the parts needed was no longer available. He sat down with me and found out what my desires were for the replacement units. We worked on the price for a while and came to an agreement as to the equipment, extras and services I would receive for the agreed pricing. Since I have such difficulty breathing when I get too hot he arranged for a emergency installation on April 5, 2013. Doug was processional and very courteous throughout the entire meeting. I will and have already recommended him. On the day of installation Wayne and Jamie arrived in the time window I was given and immediately began the removal of the old system and installation of the new system. They placed a rubber mat down on my foyer hardwood floor and then a tarp from the mat to the base of the attic staircase to protect the hardwood and carpet. Both were very profes

I called for service and they were very accomadating regarding time of service call. They did show up on time, did a full check and was able to fix at the same trip. They did apply the service fee to the repair after some discussion.

Received call that tech was on his way. He arrived on time, performed a complete check and explained all issues in a clear and detailed manner. He arranged for the work to be done immediately so as to cause minimal inconvenience.

During the initial call, their customer service agent was friendly and offered the standard information about licenses and bond protection. She said they could have someone out between 2 and 5 pm and their service technician arrived around 3:30. Really good for a call that went in a 12:30 IMO. The tech went through the system and found the point of failure and then did an evaluation for other errors. While I appreciate the additional checks, it does start to feel like I'm in a sales call. They charged $59 for the visit, and then for each thing they need to fix they choose from either$157, $277, $457 or higher pricing schedule. Seems really expensive to me. While I know they have to make money, I'm sure one of these could have fit in a lower pricing bracket - since the repairs took less time than the evaluation. All in all, we wanted to be back in the house in today and these people made it happen.

It went very well, we were very satisfied with the services performed.

Air conditionaling went out last summer. They were great salesman. They over sold and over priced me. They said she was about 65-70 and I think they took advantage of me.

I was very pleased with the performance of One Hour's tech (Robert Bragg). He was very knowledgeable, and performed a much more detailed check-up on my two systems than I expected. I would highly recommend One Hour to anyone. I will definitely use them in the future.

I was pleased with their service and would use them again at this great price..

They were informative and helpful in making recommendations. Easy to work with.

Mark the technician who explained the unfortunate state of my A/C and duct work was very thorough and pleasant. He worked for me to get a good price and have work done starting that day.

I contacted the company Monday 8/20 for the special I had purchased and to look at my a/c as it was not working. I emphasised the fact that this was a situation that needed attention as the a/c was not working. By 10AM on the 21st I had not heard back from them. I then contacted 5star and they were there within the hour. I heard from 1 hour about 2pm on the 21st. The caller blamed the service for not getting the message. I explained that the problem had been fixed by a competitor and that they would never hear from me again for service. I do expect to get the money I spent on their special back or They and Angie will hear a lot more.

Thursday night our unit stopped blowing cold air, just a light, cool stream. I called and they sent someone out Friday late morning. The problem was fixed by lunch time.

I noticed our A/C wasn't coming on around 9:30 in the morning and they had someone out at 1:15. The technician, Charles, was really professional and explained everything to me very well. I asked a million questions and he was very patient. He had the problem figured out and was done by about 3:15. I felt like I got great service at a fair price and that I wasn't getting ripped off or pressured to "fix" other random problems that weren't necessary. Charles showed me prices with and without their service agreement and did not pressure me one way or the other on whether we should purchase the service agreement or not. Ultimately we decided to get the service agreement because by the end of the service call, I knew I wanted a technician like Charles to be checking our systems on a regular basis. Overall, I was really impressed with this company from the initial phone call I made about the problem to Charles' work at our house.

I had purchased a service agreement for three HVAC. The A/C wasn't cooling all rooms constantly. The tech discovered the leak in the early stages. The tech was very polite & respective.

Jamie was on time explained everything he was going to do. I am having problems with air return and cooling in the home. He suggested solutions and I will be calling them back for service.

Great, punctual, professional, and easy to understand.

Very smooth & professional on time great explanations.

Very professional and explained all findings

It went very well, and he took about two hours checking and cleaning the system. This was a coupon deal for $49, and well worth the money