Walter s Appliance Service

Great each time.

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replaced heating element in dryer.

He was very friendly and punctual. He thoroughly examined the situation looking at the freezer, refrigerator and the icemaker line. Several times he asked me to help him with things because he was working on the other side of the refrigerator or couldn't see both sides at the same time. He showed me that he loosened a line running to the refrigerator which was frozen in place and told me that could explain why the thermostat wasn't working to properly regulate the freezer and he did not think we needed a new thermostat. He told me the water in the back was a separate problem. Finally, he said it was a faulty ice maker line that had been recalled. He told me I needed to call Whirlpool and request that it be repaired under warranty. He said it was a two man job so he could not do it himself. He helped me write down the serial number, model #, etc. We found out later that you have to book Whirlpool via a website. A different appliance service came out and said the source of the problem was the thermostat. They charged us $280 to replace the thermostat and that fixed both the freezer freezing too hard and the water in the back. I think that Walter's was trying to save us money, but ultimately it costs us more money and time than if they had replaced the thermostat originally.

The dryer vent because loose one day before a planned trip. Mr Walter came the same evening and made a temporary repair. I then arranged to have him come and replace the entire conduit which was old and not in a straight line. He and his son came Saturday early afternoon, did the work in less than two hours and everything is now working perfectly.

Everything was fine, he came over on a Saturday to diagnose the problem, had to order a part, and installed it by Tuesday

I called Mr. Walters after 5:00 on Thursay afternoon and he listened to the noise my washing machine was making and he said he knew what the problem was. He told me he could be at my house at 11:00 the next morning (7/3/09). He arrived right on time and had the machine working within 15 minutes. He was very professional and cleaned up when he was done. I was very pleased with his service and knowledge of appliances.

THE OVERALL EXPERIENCE WAS EXCELLENT. SUCH A NICE, PROFESSIONAL MAN TO HAVE COME INTO YOUR HOUSE. HE IMMEDIATELY FOUND THE PROBLEM AND ORDERED A PART. HE CAME BACK ANOTHER DAY TO INSTALL THE PART. THE WORK WAS DONE IN A VERY TIMELY MANNER AND VERY WELL. I WILL CERTAINLY CALL HIM AGAIN.

We are very pleased with the work performed and the promptness in which Mr. Walters responded.

Mr. Walters arrived early, diagnosed the problem in about 2 minutes (the fridge needed to be re-leveled), and solved it efficiently, even though the refrigerator's built-in levelers were already extended as far as they would go. Good work!

I would use him again.

Mr. Walters was helpful from the beginning. He was able to come out to my house the day after I called him. He talked to me at length about what the problem was. He found that the thermal fuse had blown out, which caused the dryer to stop working. He checked the air flow, and walked me over to the outside duct to demonstrate the strength of the air flow. He thought it could be better, so he replaced the hose, explaining that the original hose was too long, and was causing the air to take a roundabout route, instead of going straight through. Afterwards, we walked back out to the outside duct, and the airflow was significantly better. In fact, after that, we have finally been able to get the clothes dried in one cycle, instead of needing to run it through 2 drying cycles. He was very professional, very courteous and very willing to explain to me what the problem was, even though he could tell I knew nothing about the subject.

He has come out several times at odd hours or times that have had to be inconvenient to him. He hasn't charged extra or complained. When I first bought my home I was fixing New Years Eve lunch and cooking several things at once. My oven wasn't working. He came out that night at about 8:30 and fixed my oven! I was so shocked that he didn't charge me extra. He had been my fourth call but from now on he'll be first call. He is very fair in what he charges and does terrific work. He is just a very, very nice person that I am comfortable having in my home. What's really cool is that every time he is here working he has shown me little things I can do myself to make a future repair less likely. I strongly recommend him!

I called Mr. Walter's and he came out the next day to repair our refrigerator. He was a little late, but I understood why once he started working on our problem with the refrigerator: He Gives AMAZING Customer Service!!!! He explained that he focuses specifically on his customer's while he is there and tries to take care of all their needs. He fixed our refrigerator, which has worked amazing ever since, taught me how to correct the problem if it ever came back, and THEN INSPECTED OUR OTHER APPLIANCES!!!! He checked our stove to make sure it was mounted correctly, he inspected our washer and dryer to make sure they were working correctly, and make a few small repairs there. He went inside our dishwasher, and helped us understand how to use the specific model we have better. Really, he took his time and tried to serve completely. I was very impressed.