Kaminer Heating & Cooling

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The price of the service contract does not include the filter, because the filter prices may change. They work with you on problems.

I puurchased a $30 per month maintenance contract hoping to make my life carefree with regard to my 9 year old HVAC system. Each time they came, they wanted me to spend a lot of money to improve my system. Finally, I purchased a new HVAC from someone else since I deemed them untrustworthy. Kaminer continued to bill for the maintenance contract with threats that I would have to pay $150 for cancelling it. Weird and desperate.

I have Kaminer's response to my complaint filed with BBB. My actual losses in this episode are only a few hundred dollars but the loss could have been more substantial. I am taking the time to report my experience in the hope I can help someone else avoid a bad outcome.

They do a wonderful job. I have only wonderful things to say about them. I have a contract with them. I pay $20 a month. They make sure that they put booties on before they come into the house. I would continue to use them in the future.

When I signed up for the service plan in July of 2009. I was given this option as a way to help me out so that I would not have to pay a $99 diagnostic fee when they came out to fix my AC. I was told that the plan was for 2 ac/heat inspections a year (one spring, one fall), and that we coudl cancell at any time without fees/penalties. that was a COMPLETE lie!!! I moved and called to cancell on 11/8/10. I was told by Normi, that I had to submitt my cancellation in writing, but that I did not owe anything and that the cancellation would take effect right away, so I emailed her on 11/9/10 at 8am. They did not process the cancellation until 11/10/10, and sent me an invoice for $40, for a service that was done on 11/10/10. when I called to challege the charge, it was nearlly impossible to get an answer. i called on 12/14 and left a message, but never got a call back. i called again on 12/16, and spoke with Michale, she said that she would have to pull my file, and that she would call right back... 12/17 - I had not heard from her by 4pm, so I called back and spoke to Drayton, who said that she had left early and that the person who I needed to talk to was busy, but that they would call me back...they never did! 12/20 - Michale finally finds my file and calls me back only to tell me that the $40 is to cover the remaining cost of the prevenative maintenance service that I had done in APRIL($120), since I was cancelling before the recouped the cost... Basically I was double charged for the inital service of the AC repair...sure I didn't have to pay the $99 diagnostic fee, but they decided to count it as a preventative maintenance visit as well as a repair visit and are now charging me $120 for it. This would not be a big deal had I been aware of it up front, but then again, I would have saved myself the money and just paid the $99. Hind-sight being 20/20...I will never again do business with them, and I recommend anyone considering them to get all promises and conditions in writing, so that you don't get screwed too. I know that $40 isn't much, but it's more principle...who know's how many people they have done this to...

I reported the company to the BBB but because they are not members, nothing could be done. Ended up calling another company after continued problems with the thermostat and the AC. Other company identified that Kaminer had coded the thermostat for gas instead of a heat pump also that the heat strips were set so that the unit continuously ran the heat strips when the temp inside dropped below the set rate causing the unit to go into recovery mode so it would not burn up the compressor. I have no complaints about the $3000 duct work other then I found out we were overcharged for that. MMMM- the complaint I filed about the units not working after numerous calls in 9/09 and 9/10 was deleted: issues: thermostat was set for a gas unit instead of a heat pump, heat strips were connected so that in the summer the unit didn't know whether to heat or cool...this was an easy fix had Mr. Todd Kaminer simply inspected his service tech work. Now after 3 yrs - we were taking advantage of SCEand G's free home inspection and found out the ductwork was installed improperly so today we are replacing 3 yr old ductwork that has water in it and is not sealed - for 3 yrs we have been heating and cooling under the house. No Kaminer does not warranty his work....and he has always had my number at home and work. 11/5/12 he is not truthful and his wife over reacts - manager offered to repair damage and then never called back - we went with AAHA - 100% good standing. 11/13/12 Just to let someone know - that most of my concerns with Kaminer calling me evil was removed and he sugar coated all his responses and Angie's List allowed his comments to prevail to make me look like a liar - there are other F's out here for them to see.

Tech was very professional, considerate of my floors in that he always covered his shoes before coming in the house from being outside.

I declined the repair because I had already determined the problem and knew what was involved and I originally just didn't want to mess with it. The parts required as verified by the technician, cost $40 wholesale and about $72 in general (a 40 uF capacitor and a 40 A contactor). I owned a business for 25 years and I believe in making a profit, but this was simply plain gouging. I told the tech that the parts were only $40 wholesale and that they were trying to rip me off, but he said that was the price. $500 added to $40 parts!!!