2nd Wind Heating & Air Conditioning

Great service. Decided to call from recommendation of friend. Kenny on first visit helped get the air conditioning back on track very quickly in hot summer. Improved circulation of air due to air filter in area of this older system that I was unaware of for years. I was only aware of main chamber filter. It was a Nasty, filthy filter that was blocking proper air flow. He explained things well...very courteous and thorough in checking out entire system. Spent more time checking things out than probably all previous hvac people we have used. Purchased maintenance contract and had check up for heating system in December. Inspected furnace as best as possible for cracks and cleaned coils to ac. Checked outside unit and cleaned too. No ac and plumbing job is ever dirt cheap but I believe 2nd wind is doing a proper job and treating me well. Would recommend and will continue to use. Thanks

Many years ago this merchant installed our heating unit under our house. We maintained our annual service contract with this company. Yearly they contact us twice a year to have our heating and ac units inspected. They come promptly at the time of our appointments. Since we had an extended warrantly on our heating unit, this merchant has always worked directly with the manufacturer when repairs or replacement parts have been necessary. Repairs and replacements have always been prompt.

The installers were prompt, courteous and professional and the unit was installed in one long day. They worked very hard to get the old unit (large) broken down, removed and cleaned up and the new unit installed in one day, but I imagine that was because of scheduling and cost. Given the new gas line and all, I would have been OK with two days. They did a great job with the look of the unit also, installing not only a pad, but also a border of garden ties and landscape rock. Overall, the unit and surrounding space look great. The only concern that I had with the installation was that there was some significant damage done to the fragile aluminum fins on the compressor during transport and/or installation. The supervisor was not really very pleased with this either when he inspected and saw it, and he personally spent a good deal of time that evening working to straighten out the bent and semi-crushed fins, but the "corrected" damage is still clearly visible. I don't think that this will have any impact at all on the functioning of the unit, and some damage to the fins is expected naturally over time, but I was a bit concerned about purchasing something brand new that now already has visible damage - like scratches and small dents on a brand new car. If the unit was more visible and aesthetics were important, I would have had greater concern. I did not request any further action and none was offered. I thought that it might have been nice of them to offer a free year of regular maintenance checks with the installation, particularly given the damage. I'm not sure that there was anything else that could be done, but if this type of thing would bother you, it was an issue. Also, I do plan to continue with my annual maintenance agreement. The unit is working great, but we have not received a bill yet, so we'll have to see if the gas/electric set-up has any impact on overall utility cost. Also, if there was something wrong with the installation, any problem likely wouldn't show up until the first bill.

We have a yearly contract with them. They are very good.

The team was professional, finished when they said they would, and were extremely courteous. All effort was taken to make sure that my home was clean when they finished - actually, they made sure the rug was so well vacuumed it was cleaner than when they started.

PLEASE SEE ABOVE. THE GOOD THING IS I FOUND "AAA", WHO I WILL USE AGAIN AND WHO I PLAN TO SIGN A CONTRACT FOR ROUTINE MAINTENANCE AND HAVE SOME RE-LOCATION OF DUCT WORK DONE.

The contract also states that if anything goes wrong, they would show up within two hours and if my unit dies, they would give me a discount for a new one. They are absolutely excellent.

They are wonderful. Prompt mindful of my schedule. very knowledgeable.

I used them for many years in my previous home, and I had very good experiences with them. They showed up when they were supposed to. I considered their service agreement reasonable. They came out periodically when I had issues.

It's a complete service. They replace filters, etc. They are great. I would not use anybody else. There's nobody I've used besides them.

The people that they send are really good, nice, easy to work with, explain what they do, and are professional. The company has been responsive when we have had troubles. They send someone out as fast as possible, generally within hours. They have done everything pretty well. The work is not cheap but I can depend on them. My heat pump went out in the middle of winter, it was about 15 degrees out, and the guy came out with all kinds of heaters and things. I like them and I wouldn't consider anyone else.

They were responsive and punctual but their price was expensive. I wouldn't use their services in the future.

They came to do the spring cleanup thing. They come twice a year April and November. They clean it up and make sure everything was working right. They work with me on the schedule. They would remind me. They would also call to say it was time. They would also send out a card. They would call and tell me that it was time for service and they would check when it was a good time for me. Somebody would call and give me the date and time. They call 30 or 45 minutes before just to tell me that they were on the way. Sometimes the appointment was at 10:00am to 12:00pm and they would call at 9:15am to tell me they finished up there and they were on the way, so they would be here before 10:00am. We had the appointment scheduled and it was raining that morning. So they called me to tell me that due the weather they have to change it. The unit was outside and they do not want to have everything to be opened and getting wet. It was nice that they called ahead of time to know I was not left hanging, wondering where they were and I got things to do. They called and due to the weather, it was raining and reschedule for it tomorrow.

A friend recommended them to me. I have a contract where they come twice a year in the spring and winter to service my unit. They also come for service calls as needed. I pay around $120 a year. They are very good. Their pricing is average. I have always been very happy with the quality of their work. I will definitely continue to use them. They call when they are on their way. They tend to show up pretty close to when they say they will be here. They are professional and neat. They do their job and they clean up. It is really good service.

They were prompt. They came on time. He was knowledgeable and polite. I would recommend them to others. They seemed trustworthy. I think the price was fair.

It was a big job. They finished in good time. They were also very neat and polite. The manager came and checked the after they were done and it looked good. The inspector also checked the work and verified everything was installed correctly.

I am satisfied with the services provided. I would use them again.

They showed up on time and did a good job. I had a good experience with them. I have had them for the last 16 years and if I had major complaints then I would've found somebody else. One of the things that I like about them is that they come on weekends unlike lot of other companies. I would continue using them in the future.

They did a pretty good job. They were very timely and professional. They were very quick. They just did a good job. Their pricing was on the hiring end but it was reasonable.

So what did I do? I looked on eBay and found a distributor in Florida selling the same heat pump as these companies were recommending. I purchased it online for $1,325.00 shipped to my door. I looked on Craigslist and found a HVAC service tech looking for some side work and negotiated an installation fee of $800.00. The unit is scheduled for delivery today, the service tech and his helper will be here on Saturday morning to install the unit. My total cost is $2,125 versus estimates of $3,600 and $4,700 dollars, so I saved at least $1,575.00 What I've done is certainly not for everyone. Most people prefer to deal with a reputable company that stands behind their work and will be there when they call. I prefer to save money and take my chances. HVAC repair/installation is not rocket science and there's not a whole lot of things to screw up on a simple replacement type installation like mine. The way I see it I spent a couple of hours researching the project and making phone calls and saved $1,500+. That's $750 per hour for my time. For those that don't have the time or inclination to do what I've done - get out your checkbook and start writing! I would certainly recommend either of the companies I got the original quotes from - if money is not an issue.

They are always clean, on time, friendly, honest, and professional. I've been using them for over 20 years. I wouldn't use anyone else.

They are very good and I would recommend them. Their quality of their work and prices were both good. I will use them again in the future.

We get a discount on parts if something needs to be fixed instead of replaced. With price I would say they are right in line with everyone else.

My husband did not like the extrememly high estimate. He called Wilson Heating and Air and they gave us estimate of $6,000 less using same brand of equipment. They also told us parts were available but did not advise us repairing as unit is old. They put absolutely no pressure on us to accept their offer and did not expect a partial payment until work is begun.

They always show up on time, do a great job, and are very polite. Very informative, very expert. I have used them for ten years. Only part that I haven't liked in ten years is minor. They have a set repair list, and if I don't need the complete repair, I still have to pay the full price. That has just happened twice, so I guess it averages out. I will continue to use them as they are expert and I trust them.