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Smoak's Comfort Control

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

For over the past 40+ years the Smoak family has been providing "comfort for life" to both home owners & business owners for their heating, air conditioning & plumbing needs. We have the largest service department in the Charleston area with a great team of customer focused individuals. We have always treated our customers with honesty and respect. We strive to deliver complete customer satisfaction, from the time we answer the phone until the time we complete our service at your home or office. Our expertise is in maintenance, repair and equipment & ductwork replacement. We treat preventative maintenance very seriously with usually 3 or more service professionals performing maintenance each day, year round, not just seasonal. Our maintenance customers get priority response, repair discount & a lifetime warranty with most repairs when they have a service call. We want to be your provider of comfort ... For your life as well as the life of your family. We invest heavily into training so you will always receive the highest level of service. All of the work Smoak's performs is with our employees who are u.s. citizens. We do not use sub-contractors. For your protection all of Smoak's employees have passed a drug test and criminal background check. If you expect this level of service, i would personally invite you to call us at 556-9550 the next time you have a comfort need. Call anytime, day or evening, weekday or weekend.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

Emergency Repair Service For Heating, A/C & Plumbing, Preventive Maintenance For Heating, A/C & Plumbing, Heating & A/C System Replacement, Standard & High Efficient, Indoor Air Quality Products & Solutions, Programmable, Wireless & Remote Communication Thermostats, Plumbing Fixture Replacement & Upgrade, Garbage Disposal. Tank & Tank-Less Water Heaters, Natural Gas Piping. Heating & A/C System Analysis, Ductwork Repairs & Replacement, SCE&G Rebates Offered With Qualified Systems

Services we don't offer

Ask for Details

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7251 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 226-250 of 251 reviews

Joni N.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Perfect, A+ experience.
Description of Work: Toilet repair, had been leaking and cost us a $300.00 water bill in 2 weeks. Works perfect now. Everything was completely explained to us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Danielle C.
03/2013
5.0
plumbing
  + -1 more
Went great!!
Description of Work: We had a toilet tune up deal from Angie's list which we used on a leaky toilet. It was very easy to schedule the appointment, they came on time and did the service. Toilet was fixed and would recommend using them again !!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Andrew B.
02/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: Toilet tune up and unclogged a toilet. Did a great job and fixed the toilet quickly. Will use them every time going forward.
Rating CategoryRating out of 5
Yes, I recommend this pro

Wilma M.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went very smoothly.
Description of Work: Heating unit was restarted and a on/off switch was installed to prevent future need for a service call for the same thing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glen S.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Check up of heat pump.
Description of Work: Check up of heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

shawnna P.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
great
Description of Work: I used the Angie's list deal and got my a/c checked. The guy that came from smoaks was very friendly and he spend about 4-5 hrs checking out my unit. He also cleaned a fan that was in the attic and had mold on it. Glad he came! They did a great job and I would use them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Don H.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: fall cleaning of AC heat pump split system. Smoaks was exceptiionally good. I have used this company twice now and in the spring when my contract with another company expires I am going to get an annual contract with Smoaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Meredith L.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Smoaks was on time. Walked me thru everything. I only bought one inspection package....so had them come back two weeks later to inspect the other unit. If I have any issues during the winter, I will call them first!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Manfred S.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A/C inspection, tune-up and cleaning (2 units)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Allan C.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
very professional
Description of Work: inspected our heat pump and Gas heat unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Stephanie G.
11/2012
5.0
plumbing
  + -1 more
very well
Description of Work: fixed a leak in a bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

WILLIAM G.
10/2012
5.0
plumbing
  + -1 more
.
Description of Work: Came in and flushed water heater and did maintenance on all three toilets. Did not try to sell me anything additional than the services asked for. Very honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Beth T.
09/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: Used coupon for the water heater flush, toilet tune-up, and whole house plumbing inspection. Very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brendan M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
very well
Description of Work: The thermostat on my AC unit was not working and therefore I was very uncomfortable in my home. I called Smoaks and within 24 hrs had a very polite serviceman come and take care of the issue for me. The price was extremely reasonable and I would suggest them to anyone seeking these services. I was very impressed with the honesty bc I could have been told it was a much bigger issue and I would not have known the difference as this is not my specialty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

howard w F.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
It was great.
Description of Work: From beginning to end my experience was wonderful. The technician showed up on time. No waiting all day like some service providers. Adam spent time going over my cooling / heating system. Making sure everything would be working for the coming cold weather. Took the time explaining what he did and what would be done the next service. He finished by explaining what I should do to keep everything working for some time to come. Other companies just want to sell a new system. The price for the three service calls is what others charge for two.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Elaine R.
09/2012
5.0
plumbing
  + -1 more
See above/
Description of Work: Very easy to schedule appointment. Al arrived on time, in fact, early. I used my voucher for diagnostic purpose...to determine what type of faucet I would need to replace my current one. He then brought in catalogs to look for a faucet, got an estimate for that and then gave me an estimate for the labor to do that installation. Nothing further is scheduled at this time.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Smoak's Comfort Control
We want to make doing business with us as easy as possible. Thanks for noticing and we appreciate your business.

Jeremy W.
09/2012
5.0
plumbing
  + -1 more
On time and done right, quickly!
Description of Work: Toilet Tune up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Smoak's Comfort Control
Thank you for your business.

Nancy D.
07/2012
3.0
plumbing
  + -1 more
unknown
Description of Work: Plumber was extrememly busy that day..came after 5:30pm which was ok. He had to replace the flapper which was an additional price because it wasn't covered under the $25 special. He was in and out within 15 mins. I have to hold the handle down for the toilet to flush everything which I hope is ok.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Betty R N.
07/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: Had a "toilet tune-up" performed, in response to advertised special. The plumber replaced the float and stopper in a leaky toilet. He took the time to insure that there were no other problems and made adjustments so that the toilet worked efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Yvonne M.
07/2012
5.0
plumbing
  + -1 more
Very satisfied
Description of Work: Rplaced toilet guts, replaced handle for two troublesome commodes and did a fast and quality job

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Barbara M.
05/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I am pleased with their service.
Description of Work: They came out for a regular service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marcia G.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful experience.
Description of Work: I purchased the coupon on Angies List for $49,99 to have Smoaks check out our A/C unit as I felt their was something wrong because we weren't getting the proper cooling in one of our rooms. Steve was right on time, (we received a call when he was on his way). He found that one a/c duct in the crawl space (attic) was completely shut (thus no a/c in the one bedroom). He replaced a coil and we also had to get more freon in the unit. He was here about 4 hrs. Wonderful experience and we will definitely have SMOAKS return - when needed. Thanks again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Doris P.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
excellent
Description of Work: 4 times per year heating and air conditioning inspection and service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lori S.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Please see paragraph above
Description of Work: The technician arrived on time, was very polite and considerate, covered his shoes upon entering. He was very thorough, found the problem, had the part and replaced it on the spot. It has worked perfectly ever since. He offered me a maintenance plan, no hard sell, and I realized it was a great deal. I could not have been more pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

William P.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
Very Good
Description of Work: Heatpump service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Contact information

1781 Harmony St, Charleston, SC 29407

www.smoakscomfort.com

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Sewer Cleaning

FAQ

Smoak's Comfort Control is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Smoak's Comfort Control accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Smoak's Comfort Control does not offer free project estimates.
Yes, Smoak's Comfort Control offers eco-friendly accreditations.
No, Smoak's Comfort Control does not offer a senior discount.
Yes, Smoak's Comfort Control offers emergency services.
No, Smoak's Comfort Control does not offer warranties.
Smoak's Comfort Control offers the following services: Emergency Repair Service For Heating, A/C & Plumbing, Preventive Maintenance For Heating, A/C & Plumbing, Heating & A/C System Replacement, Standard & High Efficient, Indoor Air Quality Products & Solutions, Programmable, Wireless & Remote Communication Thermostats, Plumbing Fixture Replacement & Upgrade, Garbage Disposal. Tank & Tank-Less Water Heaters, Natural Gas Piping. Heating & A/C System Analysis, Ductwork Repairs & Replacement, SCE&G Rebates Offered With Qualified Systems
Ask for Details

Contact information

1781 Harmony St, Charleston, SC 29407

www.smoakscomfort.com

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM