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Smoak's Comfort Control

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

For over the past 40+ years the Smoak family has been providing "comfort for life" to both home owners & business owners for their heating, air conditioning & plumbing needs. We have the largest service department in the Charleston area with a great team of customer focused individuals. We have always treated our customers with honesty and respect. We strive to deliver complete customer satisfaction, from the time we answer the phone until the time we complete our service at your home or office. Our expertise is in maintenance, repair and equipment & ductwork replacement. We treat preventative maintenance very seriously with usually 3 or more service professionals performing maintenance each day, year round, not just seasonal. Our maintenance customers get priority response, repair discount & a lifetime warranty with most repairs when they have a service call. We want to be your provider of comfort ... For your life as well as the life of your family. We invest heavily into training so you will always receive the highest level of service. All of the work Smoak's performs is with our employees who are u.s. citizens. We do not use sub-contractors. For your protection all of Smoak's employees have passed a drug test and criminal background check. If you expect this level of service, i would personally invite you to call us at 556-9550 the next time you have a comfort need. Call anytime, day or evening, weekday or weekend.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

Emergency Repair Service For Heating, A/C & Plumbing, Preventive Maintenance For Heating, A/C & Plumbing, Heating & A/C System Replacement, Standard & High Efficient, Indoor Air Quality Products & Solutions, Programmable, Wireless & Remote Communication Thermostats, Plumbing Fixture Replacement & Upgrade, Garbage Disposal. Tank & Tank-Less Water Heaters, Natural Gas Piping. Heating & A/C System Analysis, Ductwork Repairs & Replacement, SCE&G Rebates Offered With Qualified Systems

Services we don't offer

Ask for Details

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7251 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 251 reviews

Ricky C.
06/2023
1.0
plumbing
Ā  + -1 more
Payed $220 to have a hole put in the wall and didn't find the leak. Prices unreasonable, save yourself a headache.
Description of Work: Leak into spare bedroom

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0

$220

Mary B.
09/2020
5.0
heating & air conditioning/hvac
Ā  + -1 more
I would highly recommend them to anyone, they always do a great job, and they even service after work hours. They are very qualified to install Trane Air Conditioners, and Smoak's were certified installers.
Description of Work: Air Conditioning system repair
Rating CategoryRating out of 5
Yes, I recommend this pro
$78

Cecelia C.
01/2019
1.0
heating & air conditioning/hvac
Ā  + -1 more
They broke the molding. They would not accept responsibility for the damage. It will all have to be replaced and painted. Very unprofessional. I left two messages for the owner twice no response back. No one came back out to inspect the damages.
Description of Work: I had them looking for a leak in ac

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Sol K.
06/2018
5.0
plumbing
Ā  + -1 more
they did a great job. provided estimate while first looking and did work same day. very knowledgeable and made many good suggestions.
Description of Work: move plumbing for washer and connect laundry sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,450

Lynne N.
07/2017
5.0
heating & air conditioning/hvac
Ā  + -1 more
I have had several experiences with Smoak's over a number of years. Mostly A/C. I have a contract with them. All is good.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deborah H.
06/2017
5.0
heating & air conditioning/hvac
Ā  + -1 more
I have a contract with them. They come out twice. They check and clean clean the units and all that stuff. They do it once for the summer and once for the winter.
Description of Work: They came out and did the yearly maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Richard W.
04/2017
4.0
heating & air conditioning/hvac
Ā  + -1 more
Mr. Jones provided excellent service and the followup report is thorough. Price was reasonable for the quality of service. This is my first time using this service because an earlier quote for non-warrenty work was exceptionally high, a cause for concern.
Description of Work: Routine maintenance of two heat pumps.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$137.5

Christopher M.
03/2017
5.0
plumbing
Ā  + -1 more
Smoak's has done great work on various projects in our house over the last few years. They have always been prompt and professional. They are our go to plumber/hvac company whenever we have a job or emergency.
Description of Work: Basic plumbing work: hooking up sink, vanities, shower/tub plumbing, various plumbing fixes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen H.
03/2017
5.0
heating & air conditioning/hvac
Ā  + -1 more
They are do to come again. We have a contract with them, so you pay by the year. It's a standard inspection and cleaning contract. We have used them for 3 years and they have come 6 times. It's all good. In fact friends of ours, used them to get a whole new HVAC system put in and they did a comparison of 3 companies and ended up using Smoak's as well. The workers were excellent and left the area immaculate. They are very professional, they know what they are doing, they come on time, it is very easy to schedule an appointment, which living in Charleston, South Carolina in the summer for HVAC it is real important and there is usually a long line and since we have a contract you get bumped to the front of the line. That is important to us when it is very hot.
Description of Work: They did a 6 month inspection and cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael T.
03/2017
5.0
heating & air conditioning/hvac
Ā  + -1 more
The technician, Javon Jones, arrived on time, having called ahead by 20 minutes to say that he was on his way. He had all the necessary equipment and had a friendly, professional attitude as he went about his business checking fluids, electrical components, etc.
Description of Work: Maintenance check on two HVAC units, one of which is a gas pack. Our contract with Smoak's is for two visits per year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

terri N.
09/2013
4.0
heating & air conditioning/hvac
Ā  + -1 more
Professional and courteous, however, I asked about cleaning the dryer on the outside of the house and was told to buy a brush and clean it myself. I feel this should have been included in the service.
Description of Work: Inspected air conditioning units and checked vents in attic

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Rose F.
09/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
He arrived as scheduled and did a great job servicing the ac unit. Seemed highly competent and was very efficient.
Description of Work: Service our AC unit very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Lynne S.
09/2013
4.0
plumbing
Ā  + -1 more
They were good. They were very knowledgeable and I have used them again.
Description of Work: plumbing tune up

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Caroline G.
08/2013
5.0
plumbing
Ā  + -1 more
It is so much better. He is just one of the best. Mike was great. He was very personable but not a talker talker. He worked probably for six or seven hours to fix the problem. He was cheerful and nice as could be. I cannot say any more good things.
Description of Work: He replaced parts for my toilets and two of my bathrooms and he also installed a new sink system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniella I.
08/2013
5.0
water heater repair
Ā  + -1 more
There were no problems scheduling the appointment. They arrived on time, did the work as stated within the deal and there were no issues throughout working with them.
Description of Work: I purchased a Big Deal for Water Heater Flush, Whole Home Plumbing Inspection + FREE Toilet Tune-Up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Frank W.
08/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
The problem was readily determined. The replacement of the bad part was done quickly with a part on the repair truck.
Description of Work: Replaced a bad capacitor in a Trane heat pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dana D.
08/2013
5.0
heating & air conditioning/hvac, plumbing, water heater repair
Ā  + 1 more
Prompt with estimate. and informative on tankless systems. Phone calls prior to arrival. Friendly, courteous, thoughtful. Thought we would prefer electric tankless, but with info provided changed our mind. Great listening skills, answered all our questions, and great communication. After using the system for a week, we are more than pleased with the performance of the tankless water heater.
Description of Work: Install tankless water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Melissa O.
08/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
.The provider arrived on time and called prior to arrival. I appreciate that they wear cloth coverings over their boots.
Description of Work: Clean two AC units and fill with R22

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Rhett C.
08/2013
2.0
heating & air conditioning/hvac
Ā  + -1 more
It was an Angie's List Big Deal that I purchased. It was okay. They ended up missing a pretty major problem that ended up costing us $2,000. They showed up on time but they didn't do a very good job. The price was cheap.
Description of Work: I used Smoak's Comfort Control to do an air conditioning checkup.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$48

Mary P.
08/2013
5.0
plumbing
Ā  + -1 more
One toilet was fixed successfully, the other was fixed partially. It was recommended to be replaced. The plumber was very nice and showed me how to check my sink drains myself which I really appreciated.
Description of Work: They were called to fix two running toilets and check slow running sink drains.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith F.
08/2013
5.0
plumbing
Ā  + -1 more
The work was very well done. The Smoakā€™s earned an A for Excellent. This is the company I will call the next time I need plumbing work.
Description of Work: The serviceman installed a new cartridge in one tub/shower and a new spout in another. He also installed a new gasket on one toilet tank and replaced the interior mechanism.
Rating CategoryRating out of 5
Yes, I recommend this pro

Laura W.
08/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
They are wonderful. They were very thorough. They did such a nice job that I hired them through a service contract. They are a great price and they offer military discount, which is very nice too.
Description of Work: I purchased two big deals for a heating inspection and tune up and cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Alexander W.
08/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
If I need any kind of worThis deal went fine. They were very professional. I now have a service contract with them. Their contract I now have with them is reasonably priced.k done, I always
Description of Work: I purchased the big deal for a heating and A/C tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Kerri M.
08/2013
5.0
plumbing
Ā  + -1 more
The gentleman that came was very nice and helpful. One of my toilets had been periodically running (approximately every 3rd or 4th flush it would just keep running). It was fine for a couple of days but unfortunately started periodically running again but less frequently now (every 10th flush or so). The other toilet he tuned up and even went out of his way to tighten the bolts to the floor. It is working fine.
Description of Work: 2 Toilet Tune ups

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Kathy M.
08/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
Personnel was courteous and professional.
Description of Work: They just checked the gas heat unit before it was needed for the cold weather and said all was OK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Contact information

1781 Harmony St, Charleston, SC 29407

www.smoakscomfort.com

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Sewer Cleaning

FAQ

Smoak's Comfort Control is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Smoak's Comfort Control accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Smoak's Comfort Control does not offer free project estimates.
Yes, Smoak's Comfort Control offers eco-friendly accreditations.
No, Smoak's Comfort Control does not offer a senior discount.
Yes, Smoak's Comfort Control offers emergency services.
No, Smoak's Comfort Control does not offer warranties.
Smoak's Comfort Control offers the following services: Emergency Repair Service For Heating, A/C & Plumbing, Preventive Maintenance For Heating, A/C & Plumbing, Heating & A/C System Replacement, Standard & High Efficient, Indoor Air Quality Products & Solutions, Programmable, Wireless & Remote Communication Thermostats, Plumbing Fixture Replacement & Upgrade, Garbage Disposal. Tank & Tank-Less Water Heaters, Natural Gas Piping. Heating & A/C System Analysis, Ductwork Repairs & Replacement, SCE&G Rebates Offered With Qualified Systems
Ask for Details

Contact information

1781 Harmony St, Charleston, SC 29407

www.smoakscomfort.com

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM