When I met with (Member Name), on a Saturday, about his (11x10) concrete patio and garden shed, I told him that I would have an estimate to him by Wednesday of the next week. On Tuesday of the following week, I had to send my main, on-site superintendent to the hospital with heat exhaustion; which meant that I now had to run the 2 jobs that I had him in control of. So, I wasn't able to spend as much time working on estimates as I normally would and I called him to let know that it would be Friday (2 days later) before I could get him the estimate and he said that was fine. I put the estimate together and emailed it to his wife on that Friday, not a week later, as he stated. Perhaps they didn't open the email until the following week, but I sent it that Friday the 29th and I have the record of it on my sent mail history. After I sent the estimate, I got a call from his wife saying that they wanted to move forward with the concrete patio and we agreed that her husband would call me to schedule the project. Before I heard from (Member Name), I received the news on Monday, Aug. 8th that my friend and the guy that did all of my small, non-structural, concrete jobs had been killed in an accident that previous weekend. I was still trying to process what I had just heard, when (Member Name) left me a message, saying that he wanted to schedule his concrete work. Unfortunately, the only other concrete guys that I use do only large jobs or structural concrete (footers, large structural slabs,etc.) and I don't refer other companies because I can't guarantee their work and it could potentially damage the good name that I've worked very hard to build. In most situations, I would have jumped in and done the work myself, but most of my concrete experience is supervisory and to lay a smooth, clean slab in extreme heat requires a great deal of experience and skill. So, I was left with no other option than to call (Member Name) , honestly explain the situation, tell him that I was unable to do his project, and apologize for any inconvenience that this situation caused him. Instead of responding with, "I'm sorry to hear about your friend and colleague", he immediately asked if I could refer anyone and I explained that I didn't know anyone else that I trusted enough to refer to him, for the reason that I previously stated. He then said that he would figure it out and hung up the phone. I really did feel bad for leaving him in a bad spot, but there was nothing else that I could do. Then, I saw his report on Angie's list today and I was absolutely floored. (Member Name) writes that the fact that my concrete guy died and I don't have a replacement, at the ready, to get his project done shows a major failing in my company. It has taken me years to find, investigate, work with, and develop trust with good sub-contractors and employees. To think that I could replace someone that's been with me for years, in days, weeks, or even months, is blatantly unrealistic. In addition, I didn't refer anyone else to him because, like I stated earlier, I can't refer people, who I haven't worked with and developed a trust with because they might not run things the way that I would and then I would look bad for referring them. However, the thing that I take issue with the most, is the implication that I would lie about the death of a friend and colleague in order to get out of doing his "small" job. First of all we do jobs much smaller than (Member Name) 's all of the time; as exemplified by the "A" report that was posted right before his. We did some rot repair for a homeowner for $550.00, which was half of the total of (Member Name)’s job. Secondly, If you'll take a look at the "A" report directly after (Member Name)’s you'll see that on the very rare occassion that a job is too small for me, I tell my customers the truth and we leave on good terms. Finally, I wouldn't go through the trouble of putting together the proposal and having multiple phone conversations with Mr. and Mrs. (Member Name) , if I had no intention of doing the job. I understand that (Member Name) is upset that I wasn't able to do his job, but to post a negative report about my company, implying the things that he did, is unreasonable to the point of being ridiculous. I think that his statement about being compassionate was quite obviously disproven by his statements after. I have always and will always do everything that I can to make everyone of my customers happy, but when things happen that are beyond my control, all that I can do is be honest and hope that people will be reasonable and understand. I hope that anybody who looks at my company on Angie's list looks at the dozens of positive reports that people have posted, to read about the kind of contractor and person that I really am.