First of all, I'd like to apologize to this member for the fact that we left him with the impression that we weren't eager to earn his business. We value every potential customer and we don't want anyone walking from an experience with Commonwealth Contracting feeling like their project wasn't important to us. That being said, I feel like this member's comments were inaccurate and unfair and I'd like to address them one by one. My associate Tim, who met with this member to review his flooring project and put together an estimate, took his time reviewing the project with the homeowner, gave the customer options (one of which was supplying the material himself; we never insisted on supplying the material), and told him that we'd get him a proposal as soon as possible. We got the estimate to him in 1 week and when he called us it had been 6 days and not over a week as he claims. Our average turn-around time for an estimate is a week, which is a very reasonable amount of time to put together a comprehensive, fixed price estimate and no other customer that I've dealt with finds a week to be a long time to wait for an estimate. It's very possible that a company that does nothing but flooring, or isn't very busy could give him an estimate immediately, but we are a general contracting firm that is very busy, and although we value every potential customer, we have to focus on our current customers first, which leaves us a limited amount of time to work on estimates each week. Now, I'd like to address this member's claim that my proposal was vague and inaccurate. My estimates are very detailed; I break things down to each component of the project, show my labor/material cost, and my profit at the end (which this member took issue with). I never list square footage or linear footage for the materials that will be required for a project on our estimates, whether it be flooring, roofing, siding, trim, etc., unless the homeowner specifically requests them (which has almost never happened). I don't omit those details to be vague, or to attempt to hide anything; I leave them out because I price most of our jobs by the labor hours that will be required to complete them and not by the square foot or linear foot. In addition, I supply the materials for 90 + % of our projects, so between that and the fact that I don't price our labor based on square footage or linear footage, I've never seen the point in including those numbers in the proposal, unless a homeowner wants to see them. As far as our proposal being inaccurate, he claims that our prices were off $1,000.00 in our favor and I don’t see how he could begin to establish that seeing as how he has no idea how I price jobs, or what I pay for labor. Finally, I'd like to address this member's comments that my prices are significantly higher than that of my competition. To begin, I have a hard time believing this member’s claims that my prices for flooring/debris removal, trash haul-off, and finishing were 5-6x higher than those of my competitors. My price for removing and hauling away almost 650 square feet of flooring for this member was $900.00, which included the cost of clean-up and removal of all of the debris from the entire flooring project that we were bidding on as well. So, according to this member’s claims, my competitors were willing to do all of the demo, clean-up, and haul-off for $150-$200.00, which I don’t believe. As far as the finishing costs, I bid $1,020.00 to install 7 transition pieces at $50.00 per (the transition pieces themselves cost $25 per) and install, caulk, and paint 200 feet of shoe molding. In hindsight, I probably could’ve charged a little bit less for this part of the project, but again for this member to claim that my competition was going to do all of that work for 5-6x less than my cost, or $170.00 - $205.00 is ridiculous. The only reasonable explanation is that the other estimates that this member received did not include all of the items that ours did. There are plenty of companies that will give you a low price to get their foot in the door, then add items during the project that increase the price. We pride ourselves on comprehensive fixed price bids, that don't change unless we discover something that we couldn't have anticipated, or if the customer makes a change. This member also mentioned my 15% contractor profit that was at the end of the estimate. My estimates consist of labor and material costs which are added up, then I add 15% profit for myself. The rate of 15% of the cost of labor and materials is very fair for a contractor and the fact that I separate my profit out, while most just work it into the estimate, shows that I'm trying to be transparent with all of my pricing. Speaking of my 15% profit, it’s important to point out that this member stated that I told him that I added that 15% to the end of the bid because he wanted to supply his own materials and that simply did not happen. After sending the estimate, I never heard anything from this customer, which he attested to at the end of his report when he stated that he didn’t bother contacting us after he read our proposal because our estimate was so far “off the wall”. He never gave me the opportunity to answer any questions or clarify anything about our estimate. Finally, the only other reason that I can think of that our prices were higher than the other estimates that he received, is that we are a general contracting firm, and our prices are usually higher than those of sub-contractors that offer only specific services; i.e flooring, painting, siding, etc.. When you hire Commonwealth Contracting for a project, you are not only getting the best craftsmen in their fields, who have worked with me for years, but you're also getting a complete construction company that can handle any other issues that may arise during your project; as well as the expertise and oversight of a licensed, bonded, and insured home builder with over 20 years experience. My team and I deliver the highest levels of craftsmanship and customer service that you'll find in the industry, as exemplified by the fact that with over 70 reports on Angie's List, we have never had anyone that actually used us for a project give us a negative review. So, as much as I try to keep my prices competitive, we can’t consistently deliver the best product if I don't pay top dollar for the best people and materials and, as a result, charge more for our services. As with any other good or service, the consumer has the right to shop around and make their decision based on the factors that are most important to them, but I think that it's very unfair of this member to imply that I was being greedy or unfair by simply charging what I felt was a reasonable price for a premium service.