911 Service Today
About us
We pride ourselves on offering a competitively priced, fast, efficient, and reliable appliance repair service in Charleston, SC with no hidden costs. We evaluate all customer feedback which helps us to ensure we remain focused on the delivery of a first class service. The service call includes sending our best technician with his fully loaded truck to your home. Our service call includes the diagnostic of your appliances and giving you a detail course of repair .™
Business highlights
Services we offer
Appliance Repair, Full Service Home Appliance Repair, In Shop Appliance Repair, Large & Small Home Appliances & In Shop Appliance Parts Sales
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 2% |
"Morning [Member Name Removed] We came out as requested, as your dishwasher was not turning on and we found nothing wrong with the unit. The technician found the problem to be the electrical outlet in which it was plugged into. The technician then showed you this by connecting the dishwasher to a different power source, and saw it worked properly. He advised to contact an electrician. The technician also looked at your hot water heater, as you said it was too hot. He adjusted the temperature for you and did not charge for this, even though this is not something we typically do. I am sorry you feel unhappy with the services provided, unfortunately we were not able to fix the issue as this is not our scope of service. Please contact our office if there is any other way can we can assist you. 911 Service Today"
"Thank you so much for taking the time to let us know about our service. We are so happy to hear how pleased you were our company and our technician. If there is anything else you may need, please let us know. Thanks again 911 Service Today 843-789-4824"
"Thank you for taking the time to write a review. We strive very hard to provide the very best service and our happy to hear you were very pleased. If you should need anything in the future, please don't hesitate to call us. Thanks again. 911 Service Today 843-789-4824"
The technician for 911 Service Today checked everything out and determined that the Oven was OK.
We live in a different State and we never had to use an Appliance Repair Company before. So when we were told that nothing further needed to be done, we are not only impressed with this Company's integrity and honesty but also their exceptional customer service.
I would certainly recommend this Company if someone had a problem - both real and imagined - with an Appliance.
Before I tell the tale of the successful repair, readers should note that the "Coupon for '911 Service Today' Coupon $10 off for Angie's List Members" MUST be used on the initial visit when they diagnose the problem! Whether you call, go online or when they visit it is useless after that visit as I found out too late and am out the $10 because I didn't know this was the case. It doesn't say this on the coupon when you print it.
Our Samsung refrigerator was no longer dispensing water through the door even though ice was being made top and bottom and water was flowing if the filter was removed. (Samsung has a bad reputation for appliance repairs we have found as we previously had cracks in this machines plastic door shelves and had to replace a washer lid through 911 Service Today when the plastic cracked on it.)
Alex and his apprentice/assistant were polite, friendly, professional and apparently experienced in refrigerator repair. It was determined that the unit in Samsung refrigerator that includes valve for water to dispenser and ice makers and incorporates the filter needed to be replaced as it was not recognizing the new filter when installed. The part was ordered the next day and installed the next week along with a small device to sound an alarm if water accumulated in the refrigerator. Eight yours later, the alarm sounded and a small amount of water was in the fridge. Two days later, Alex returned and removed and reinstalled the unit in question. Six hours later, the alarm sounded that there was again water in the fridge. It was determined by Alex at the office that the unit was faulty and another new one should be ordered. I was told that it would be set for overnight shipping. Five days later, not having heard anything, I called and they had no knowledge of this being set for overnight shipping. However, they had the expected date of arrival (one week after reordering) and would be here to install it the next day. Alex again installed the new unit with no difficulty and one week later, there have been no alarms and the unit is working well.
Licensing
State Contractor License Requirements
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