911 Service Today

They were very professional and helpful over the phone, I will be using them in the future.

The technician was very friendly and prompt. I would use them again!

I'm really impressed. We purchased a deal for service and they called very quickly to set up an appointment. Our dryer was making a squealing noise. Andrew took the dryer apart, checked for wear and lubricated the wheels etc. Rather than automatically charge us for replacing parts he took this conservative approach which we really appreciated. This held for about a week, but then started again. As part of their service, if they have to come back within 35 days it is covered. He came back yesterday, lubricated again and reported the part that should be replaced. They called today with the price for approval. Andrew was professional, efficient, and explained things clearly. We will definitely use them again in the future.

The washer door was not clasping properly. They ordered the part necessary to fix it for me.

Excellent service. Fast diagnose and quick repair. Very happy!

Refrigerator not cooling. Service call made and Andrew, the tech, came out within 24hrs. of my request. Problem diagnosed and parts ordered the same day. Unfortunately that was on a Friday and parts did not arrive until Monday PM but he was back Tues. 8:30AM to complete the job. Why do things always break just before the weekend? Total down time was 4 days but 2 of those were Sat and Sun. Understandable. Andrew is professional, polite and knows refrigerators. The office staff, Bonnie and Allison were equally polite and keep me informed all the way on ordering parts and timely on rescheduling the repair. They even ordered a replacement for the control board in case it was bad but there was no push to use it as mine was ok. I only gave them a "B" on price because I think parts are like your dentist, always too expensive. This is the best appliance repair firm I have dealt with in 10 years in Charleston. Use them! So that you know how good they are, the refrigerator broke 2 weeks before I hired them. The other firm, Star Services, was unconcerned, and kept saying they could not get the parts, and I had to call them everyday for an update because they did not promptly return calls. My bad for allowing them to string me out soooo long. Avoid STAR SERVICES like the plague.

Professional, knowledgeable, arrived early - very satisfied.

Spent 10 minutes in the house. Wanted an additional $275 for the part and repair. I did not have it done because of the high cost,

Jim came out and diagnosed the problem in minutes. He managed to get the unit running again, but there is no guarantee that the part wouldn't fail again. He did some extra checks and verified everything else was in good working order. I had him order the replacement parts and install them. Prompt and professional. A+ job.

The service technician, Alex, was knowledgeable and articulate. I liked him immediately and was confident in his ability. My 1st appt. was on a Wednesday, parts needed to be ordered for my dishwasher and they called the following Wednesday to advise the parts were in and could be installed on Friday. I would have been happy with this company and used them again if they had not charged so much for parts. I should have done my homework. I could have ordered the 2 spray bars for 35.00 plus shipping. They charged me 200.29. That is quite a mark up. And it only took minutes to install.

Jim arrived on time, diagnosed the problem within a few minutes, and completed the work in about a half hour. He also cleaned up the pond of water that had collected at the bottom of the fridge. It's the third time I've used 911, and I've been pleased with the service each time.....

Angie's List noted that someone from the business would reach out to me; however, that didn't happen because Angie's List server didn't provide me with an email alert sent by 911. Therefore, I'm retracting the previous negative review. From existing reviews, I believe that 911 is a great and reputable company and it was Angie's List that dropped the ball.

the home inspection said the washing machine was leaking but they came out and everything was good.

Went great, washing machine now works without leaking

That turned out well too. In he end it turned out to be a lot more expensive to repair it than just wait and replace it.

It went pretty good. There were additional charges beyond the big deal price of $75. It was $240.

He was super honest and very helpful!

They did the work a couple of weeks ago. We had a coupon from Angie's List that we applied. We had to order a part so it was like $120 for the service. They did a good service. We even had a loose screw on our dishwasher, I wasn't sure where it came out of but they fixed it at no charge. I would use them again, they are on my phone book.

Took about a week to get parts, they called and let me know the cost for my approval or not. Came back right away and installed. He was pleasant and quick. He replaced the heater mechanism, tubing, and a warning mechanism just in case it happens again in the future.

911 Service Today kept us informed, was punctual and did an overall god job repairing our refrigerator. Definitely would use again.

The 911 Service providers were exceptional in every way. They looked professional in their uniforms and acted professional in all they did. I would highly recommend this company in the future and I will be sure to use them again if necessary.

WARNING--WARNING: COUPON is a RIP-OFF AND TIME WASTER! Diagnosis only, not repair. The guy came and looked, and determined that it needed a new drive belt. Since there are two belts in it, and they come as a kit (and the machine is over 20 years old), we thought it prudent to replace both belts (he did tell us that this machine was made back when they made them sturdier). But, when I asked my wife how soon were they coming back with the part, she told me that he said they would order the part, then whenever it comes in, they would call us to schedule someone to come and install the new belts. I couldn't believe my ears, so I called the company. The girl who answered the phone clarified for me: When the repair guy gets done for the day and returns to the shop, then he puts together all his part orders and sends them to the Parts guy (who, by that time, has probably already gone home). The next day the Parts person inquires to see how much the parts will be. They call us for approval, and if they reach us and we approve, they order the parts. I pointed out that they had already lost a day in that process, and if the repair person called in the parts when he was finished with the diagnosis, they could have the belts much sooner--especially since today was already Thursday. The girl was telling me that there might be additional charges for the installation of the parts, but I told her that the coupon I purchased was for "$75 for large appliance repair." with the emphasis on "repair." She started reading "fine print" to me, and I pointed out that there was NO fine print to read until AFTER I had purchased the coupon for $75, and that it clearly stated REPAIR. She then reassured me that there probably wouldn't be any additional charges to us. Next she offered to call the repair guy to get the part numbers needed, and then she could get the cost and inform me. meanwhile, we remembered that in the town where we used to live, there was an appliance repair shop that had parts for even old obsolete appliances--we had purchased a motor and belt for a Maytag dryer that was so old the serial number was in 2 digits. Surely in Charleston, SC there would be a similar place? But I did one better--I looked on the Internet. Bought online, both belts plus overnight shipping the cost was only $52. And, they even had a video showing how incredibly easy it was to change both belts AND adjust the tension! Right after I had finished ordering the belts, the girl from 911 Repair called to inform me that the belts would cost us $104 (plus change). I explained that I had just ordered the belts, and that they would be here tomorrow, so maybe we could go ahead and schedule someone to put them on. We really needed to have our clothes washer working! She said "We do NOT install 3rd-party parts." So, that was the end of that.

It did not go well. They came and replaced a part and said it was fixed. Well that did not fix it and they had to come back out. When they came back out they said it was going to be $1,800 plus dollars on top of the $500 or so they already charged to fix it. They did not seem certain of what they were talking about, would not provide a break down of the part costs and labor. So I decided to call GE. They came out and for less than $600 had it fixed and working fine in days. I would not use 911 Service ever again.

Showed up as scheduled, checked appliance and told us what was needed. The office called to very order of parts and installation. Part came in and next morning made repair. Was on time, friendly as well as professional. Repaired washing machine, no more leaks. Great service and response, thank you.

Serviced reefrigeraor that was not cooling. Did not want to wait for them to respond to service request made on Angies. So I called them directly, then arranged to pay for service through Angies list. Had appointment in afternooon the day affter I called They called in the morning and asked to come early. I agreed. Performed service quickly. Neat. Clean. Courteous. Repair was performed at reasonable price. Servicemen were knowledgeable and told me this refrigeraor (GE) is always worth repairing unless it is a bad compressor. I will definitely use them again.