911 Service Today

Description of Work: Went to my son's house to assess problems with their dishwasher. (As per my DIL) "Was very thorough and professional. Repairs exceeded the cost of a new unit so I had to replace it. However, if it had needed repair, I would definitely have used them. They provided all the info necessary to submit to my home warranty company, although it took a couple phone calls on my part. The technician, Jim, was very nice, very thorough, and very respectful. He knew his stuff and I would gladly use him in the future."

Description of Work: Replace burned out thermostat in clothes dryer. Done quickly no problems

Description of Work: They replaced thermostat for oven.

Description of Work: Unclogged drain on washing machine

Description of Work: Original call was for the washer - it had suddenly stopped in mid-cycle. They came out, and naturally the machine ran perfectly, but they did a complete inspection just to make sure everything was working properly. Also, checked and replaced dryer vent.

Description of Work: Checked clothes dryer that wasn't working. Advised that the cost to repair would exceed the cost of replacing so recommended replacement. They were very efficient and professional. They used to give a discount to Angies List members or seniors but no longer offered.

Description of Work: Repaired dishwasher. Had to order part so the return visit there was no service charge, only the charge for the part.

Description of Work: Checked out Washing machine... determined that it was not economically feasible to repair. Replaced switch on Stove Top... Initially put in wrong part then they came back and replaced with correct part. |

Description of Work: I called for service in the morning, explaining that the food in my freezer was thawing. I was told that they MIGHT be able to get to me the next day, but if not, the day after. I scheduled anyway, in hopes they would work me in. I then called someone else, who agreed to come that day. When I called back to cancel, they acted like they never heard of me and kept me on hold while they tried to find out who had talked with me.

Description of Work: Repaired our washing machine. It is now working just fine.

Description of Work: Repair of washing machine seal, refrigerator water dispenser and dishwashing machine.

Description of Work: Checked my washer and explained it could be fixed but it would cost me as much to fix it as it would to buy new.

Description of Work: Replaced water valve and hose. Cleaned back of refrigerator and coils.

Description of Work: Replaced ice maker in refridgerator

Description of Work: Diagnostic

Description of Work: When I called explaining my problem, the person answering the phone suggested I try something before they came out. It worked and I was so appreciative. So though I did not use this company, I would use them in the future and recommend to anyone who needed appliance repair.

Description of Work: Absolutely wonderful!!!! Had and ice maker and dishwasher repaired for $145. Priceless

Description of Work: They repaired my microhood. The repairman was very courteous and punctual. I would definitely use them again.

Description of Work: dryer repair. Could not fix problem but recommended replacement. Great service person, friendly helpful

Description of Work: 911 was responsive, professional and honest. They showed up on time, didn't overcharge, went beyond the exact problem and did additional work to be sure washing machine was in great working order. Now my machine not only works, but is quiet and they even took out some dings I didn't know were there. They were fast and very pleasant to work with. I would highly recommend them.

Description of Work: A switch in our Sub Zero Refrig. had a bad conection and needed to be replaced. Tech came out on time and diagnosed to problem quickly. $70 service call charge. I was told that a part had to be ordered and that someone would call me with a price for that part. A call came the next day stating that the PART would cost $144. I gave the go ahead and got a call the next week that the part had arrived. Service was scheduled for the next day between 10 - 11 am and Iwas told I would get a call 20min ahead of expected arrival time. Shortly after 9 my door bell rang and it was the repairman (no phone call) and I was not yet dressed for the day. Switch was replaced in about 15 min. When I asked for a break down of the bill the tech said he did not know how much of the $156 was for the part and what was labor. So I called their office and asked for a break down of the bill. Parts were $62 so I guess that leaves $94 in labor costs to remove a couple of screws and replace a switch which took 15-20 min. MAKE SURE YOU KNOW WHAT YOU'RE PAYING FOR!

Description of Work: Refrigerator stopped working Sunday morning. Called 911 and they arrived within one hour. After briefly checking the unit, the technician (Arik) told me the problem was in the refrigerator's mother board. He took the MB with him and said he would try to repair it. Apparently if it was as simple as a bad resistor, he might be able to replace it. He told me he would either return within 3 hours, or call to let me know he couldn't repair it and we'd have to order a new mother board. Instead, I finally found my warranty and realized I still have 4 months left on an extended warranty I purchased. I called 911 back and within 30 minutes Arik returned to put the mother board back into the refrigerator so I could contact the retail store for service. From the phone call to the technician... everyone was very helpful and professional. I would absolutely use this service again without any hesitation. Now if the warranty work goes as smoothly, I'll be thrilled! But it's already starting out worse because they couldn't service the refrigerator until Monday afternoon.