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911 Service Today

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation,

About us

We pride ourselves on offering a competitively priced, fast, efficient, and reliable appliance repair service in Charleston, SC with no hidden costs. We evaluate all customer feedback which helps us to ensure we remain focused on the delivery of a first class service. The service call includes sending our best technician with his fully loaded truck to your home. Our service call includes the diagnostic of your appliances and giving you a detail course of repair .â„¢

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Appliance Repair, Full Service Home Appliance Repair, In Shop Appliance Repair, Large & Small Home Appliances & In Shop Appliance Parts Sales

Services we don't offer

Air conditioning repair. Water heaters

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8400 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
3%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 351-375 of 400 reviews

Elizabeth M.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: checked my washer, as I thought it was leaking but it wasn't which was good. So I did not have to pay for repairs, like parts etc, The guy was very nice!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from 911 Service Today
Thanks for the positive feedback!! I'm glad your washer in good working condition. I think its great that not only was the service experience a good one for you, but that you also felt that the tech was a nice guy. I have to admit, I couldn't agree more, our technicians are genuinely good hearted guys. Of course, I'd be lying if I said I wasn't biased. Should need our help or have any questions or concerns,please do not hesitate to reach out. Thanks again and have an excellent Summer Season!! Sincerely, Michelle Hackett

James M.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked oven thermostat

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95.9

Jerome P.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced faulty ice maker and balanced refrigerator. Done well and quickly.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from 911 Service Today
Thank you for taking the time to write a review. I am happy we were able to get your appliance issue fixed in a timely matter. We strive to provide the very best in customer service so we appreciate it!

Nelson S.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They are very professional and give good follow up and arrived on time for the appointment.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from 911 Service Today
Thank you for taking the time to write a review. We are happy to hear that your experience was a good one! We strive to provide the very best in customer service so we appreciate you letting us know.

Beth T.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed problem with my refrigerator and drained ice. Replaced thermostat.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jeffrey R.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed my refrigerator as the refrigerator side was freezing the food. Immediately analyzed the problem, called with an exact price and installed the new parts on the date they said they would. |Excellent Service. |The reason I marked the price as 'c' was that I had no way of telling if it was a great price, or bad price, but the price was the quoted price.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from 911 Service Today
Thank you for taking the time to write such a great review. we work very hard to give the best service and we love to get a feed back (good and not so good) this way we can monitor and continue to improve our service . Our price is based upon Blue Book value ,and since our parts vendors are from all over the Nation we can get parts faster and with great prices. Your cost according to the Blue Book is 911.63$ that is not include the 1y warranty that we include. So to summarize it ;) our custumers always get the best price in town. Sincerely Michelle.H VP of Operations

Joseph B.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They replaced the ice maker in my refrigerator. The technician had the correct model in his van so there was no waiting for parts to be ordered. One visit and it was done. The tech was the best I've ever dealt with. He was friendly and explained the problem clearly. They followed up to make sure everything was working. |It was a perfect appliance repair experience! Good job 911!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from 911 Service Today
Thank you for taking the time to write such a great review. we work very hard to give the best service and we love to get a feed back (good and not so good) this way we can monitor and continue to improve our service . Sincerely Michelle.H VP of Operations

Reg and Dawn G.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I called them to service a dishwasher that had no power. They found the problem within a few minutes. I received a proposal to replace the faulty part but did not accept it since the cost was approximately 50% of the new dishwasher cost. This was also noted on the proposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Bradley T.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed and repaired sensor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from 911 Service Today
Thank you for your review,we love hearing back from our clients.

Jill M.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Perfect. They fixed my refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 911 Service Today
Thank you for taking the time to write a review, Please let us know if there is anything else we can do for you . We look forward to service your appliances in the future. Sincerely Michelle.H

Stephanie A.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Went great

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lisa M.
03/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Donna K.
03/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank M.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I discovered accidentally that the side vent set up on the dryer purchased years ago by my mother was not only shoddy, but an extreme fire hazard. (I would never have believe that THAT retail establishment would have sent such a mess into the home of an elderly, unsuspecting woman.) The 911 Service Today technician diagnosed the problem in his first visit, and recommended a course of action that would correct the problem. A second house call was necessary since the repair required that a part be ordered. The technician was very efficient, knowledgeable, professional, courteous, and punctual. My only complaint with the company is that there was some delay in contacting me to schedule the second house call. I was very pleased with the service and the price, however.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Bob R.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired my dishwasher. Water hose was leaking and had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Kelly P.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I had two appliances with issues...my dishwasher and wall oven both were inspected and "fixed", they gave me a quote for the DW pump but as I expected it wasn't worth the price of a new DW. Jim conducted a very thorough inspection and all was completed in a timely manner. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Susan L.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I was very pleased with the professionalism of the 2 men that they sent and the knowledge they had regarding the problem I was having with my dishwasher and their recommendations. I woould be happy to call upon them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail S.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: We had an ice maker that was giving us fits. The service man knew just what to do and had it done quickly. Service was prompt and very professional. We will use this service again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Paul M.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: repaired icemaker in fridge and replaced door seals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Margaret L.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Thomas B.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Janice (Amy) Z.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Alex repaired my LG washer. Went very well and if I have any further problems to call them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$91

Dana T.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Very nice & professional workers. Had to wait a while for the part.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$735

Response from 911 Service Today
Thank you for your great review of our service. We appreciate your feedback as we strive to make our service more effective. Thanks, 911 Service Today Team

Tim S.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Bernardine K.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They checked our dryer to discover the vent duct was filled with lint from previous owners, and not allowing air outside. They couldn't clean the vent, but gave us the name of a great company that cleans vents. Dryer vents clogged are a fire hazard, so we are happy to have it completely cleared and scheduled yearly for a clean out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Contact information

778 Folly Rd. Unit D, Charleston, SC 29412

http://www.911servicetoday.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation,
Pest Control

FAQ

911 Service Today is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

911 Service Today accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, 911 Service Today does not offer free project estimates.
Yes, 911 Service Today offers eco-friendly accreditations.
Yes, 911 Service Today offers a 10% senior discount.
Yes, 911 Service Today offers emergency services.
Yes, 911 Service Today offers warranties.
911 Service Today offers the following services: Appliance Repair, Full Service Home Appliance Repair, In Shop Appliance Repair, Large & Small Home Appliances & In Shop Appliance Parts Sales
Air conditioning repair. Water heaters

Contact information

778 Folly Rd. Unit D, Charleston, SC 29412

http://www.911servicetoday.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM