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911 Service Today

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation,

About us

We pride ourselves on offering a competitively priced, fast, efficient, and reliable appliance repair service in Charleston, SC with no hidden costs. We evaluate all customer feedback which helps us to ensure we remain focused on the delivery of a first class service. The service call includes sending our best technician with his fully loaded truck to your home. Our service call includes the diagnostic of your appliances and giving you a detail course of repair .™

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Appliance Repair, Full Service Home Appliance Repair, In Shop Appliance Repair, Large & Small Home Appliances & In Shop Appliance Parts Sales

Services we don't offer

Air conditioning repair. Water heaters

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8400 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
3%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-400 of 400 reviews

Melissa C.
07/2017
5.0
appliance repair
  + -1 more
Great! Prompt, found the issue and fixed it quickly
Description of Work: Dryer wasn't producing heat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorothy M.
07/2017
5.0
appliance repair
  + -1 more
We were not able to get same day service, but when he arrived the next day, the repairman did do a temporary fix as parts had to be ordered. Replacement of parts went well.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$550

Elizabeth D.
07/2017
5.0
appliance repair
  + -1 more
Perfectly. They were very good at customer service and arrived early with advance contact.
Description of Work: Oven temperature sensor wasn't working. It needed replacing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Aleta C.
06/2017
5.0
appliance repair
  + -1 more
The service men were very helpful and worked quickly to get my dishwasher working again.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tony B.
06/2017
5.0
appliance repair
  + -1 more
2nd time we've used them. Fridge repair the 1st time. Upright freezer got zapped during electrical storm this time. Problem was resolved quickly. Parts came in sooner than expected and the estimated cost was spot on.
Description of Work: Freezer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David O.
06/2017
5.0
appliance repair
  + -1 more
Great Tech , Michael, very polite and professional . He correctly diagnosed the problem after asking a few questions and fixed it in less than 45 minutes. I highly recommend this company. They were honest and fair.
Description of Work: Bosch dishwasher would not drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$90

Deborah H.
06/2017
5.0
appliance repair
  + -1 more
My washing machine wasn't draining. We tried all the error codes on newer washing machine. They came out, they told me my washing machine was still under warranty and for like the dryer. They told me everything that was still under warranty for like 10 years. He found the problem and fixed it in less than an hour and like charged me $90.00 and that included replacing the part.
Description of Work: They fixed my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Gar M.
05/2017
5.0
appliance repair
  + -1 more
Very well. Fast and efficient. Was originally given an emergency appointment and they had a cancellation and was able to service me during normal business hours. Second appointment was scheduled for Wednesday late and called Tuesday at noon to see if I could see them laer that afternoon.
Description of Work: Refrigerator work within a certain time frame. Performed well without an emergency call.Very well

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Edward B.
05/2017
5.0
appliance repair
  + -1 more
On time. Quick professional service.
Description of Work: Installation of dishwasher

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

wesley W.
05/2017
5.0
appliance repair
  + -1 more
Tech called ahead as promised and said he was running ahead of schedule. He asked to arrive early and then did. He diagnosed issue. Provided list of parts required, and office called next day with quote. We decided not to fix and office was professional with no hard sell. Would use again.
Description of Work: Diagnose stove issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from 911 Service Today
Thank you for your review, we are happy that we lived up to your expectations, and hope that you you will call us for all your appliance needs.

Doreen W.
03/2017
5.0
appliance repair
  + -1 more
Great - and I will definitely call them again
Description of Work: It has been awhile since the work was done, but I believe they fixed my washing machine. The serviceman was prompt, professional, and explained what had happened and why. I have kept their name and number and I will give them a call should I require appliance repair.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard H.
03/2017
5.0
appliance repair
  + -1 more
Outstanding service!. I especially appreciated the upfront and honest assessment. After an evaluation of my washing machine the serviceman suggested due to the cost of the repair, the age of the appliance and the issues he typically see an similar models he suggested replacing it rather than repair. He could have easily taken my money to fix it but felt like it was time to buy a new one rather than sinking more money into it than it was worth. I have referred them to three other friends and we all will be using them in the future.
Description of Work: Dishwasher, Washing Machine, Refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 911 Service Today
Thank you for your review, we are happy that we lived up to your expectations, and hope that you you will call us for all your appliance needs.

EDWARD H.
03/2017
5.0
appliance repair
  + -1 more
Very professional and ethical. Analyzed the washer and determined cost of repair would exceed cost of a new one. Replaced heating coil and thermostat in dryer. Did only what was required.
Description of Work: Did trouble shooting for washer and repaired dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from 911 Service Today
Thank you for your kind review. It's much appreciated 911 Service Today.

EDWARD H.
03/2017
5.0
appliance repair
  + -1 more
We're prompt and did a thorough job.
Description of Work: Diagnosis of clothes washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Mark D.
01/2017
5.0
appliance repair
  + -1 more
Initially there were communication problems between 911 and Angie's List because 911 did not receive notification of my $75 pre-paid service call payment. I had to call 911 myself to set up the appointment, but their staff was very apologetic and accommodating. Arik came by promptly the next morning (today) and found the problem with our electric dryer immediately: a bad thermostat. He was very efficient, cleaned entire work area, and dryer is as good as new. Worth every penny of approx. $150 total paid, especially if the dryer lasts me a few more years. I will definitely rehire in the future.
Description of Work: Electric dryer would not turn on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Keith R.
01/2017
5.0
appliance repair
  + -1 more
Their customer service was very friendly. The job had multiple steps, but it all went smoothly. The machine works like new and hasn't had any additional problems since.
Description of Work: Replaced the motor on the washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Bill B.
01/2017
5.0
appliance repair
  + -1 more
on time, efficient and diagnosed the problem immediately
Description of Work: fixed my Samsung fridge

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Joyce G.
12/2016
5.0
appliance repair
  + -1 more
Excellent! Came quickly, were professional and fixed our refrigerator right away! Would use again for any appliance repair and recommend highly!!
Description of Work: Our refrigerator was not working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 911 Service Today
Thank you for your kind review. It's much appreciated 911 Service Today.

Stanley S.
12/2016
5.0
appliance repair
  + -1 more
They came when they said, the repair man was very professional and pleasant gave me the quote, did his job within an hour and left I was extremely impressed and I've already recommended them to several people, they are very good at what they do, I was very very pleased.
Description of Work: I used 911 Service Today for Appliance Repair - Large. I had a dryer that wasn't completing it's cycle and they came and check and found that it was the door latch, they replace the door latch and everything was fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from 911 Service Today
Thank you for sharing your experience with our company. Makes us really happy to know we are doing a good job.

Blase K.
12/2016
1.0
small appliance repair
  + -1 more
I was told when I brought the appliance in that it would be $45. I was told if additional parts were needed there would be a charge. When I picked it up there were no parts required, but they charged me an additional $65 for labor. I told them $110. was too much for just putting a little grease on a part.
Description of Work: I took in a small appliance for repair, a mixer.

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
4.0


Response from 911 Service Today
I am so sorry to hear of this misunderstanding! The technician took approximately 1 hour & 45 minutes to service this equipment & repair the unit. Furthermore, it did indeed require part(s) & materials that do not come at low or little cost. The lubricant is an industrial grade type which is made especially for these types of stand mixers. Additionally, the gasket rings needed replacement as well. This is normally an $80 value, yet it was discounted because you are a senior citizen. I do feel that the communication experienced needs improvement, so I cannot thank you enough for your feedback. Without such feedback, improvements to our system cannot be made as needed. I would encourage you to contact us directly if you have any additional questions or concerns. Respectfully, 911 Service Today Operations Management

Paul M.
11/2016
5.0
appliance repair
  + -1 more
Blair arrived on time & diagnosed problem of switches in back panel of range. I was just going to replace burners.
Description of Work: Diagnosed range & looked at other appliances & gave maintenance tips.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Melissa D.
11/2016
5.0
appliance repair
  + -1 more
Went great. He gave me good tips on maintaining washer. Price was higher than I expected (higher range than they said on phone), but not outrageously so.
Description of Work: Repaired washer

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Eugene M.
11/2016
5.0
appliance repair
  + -1 more
Tech (Blair) was on time, courteous, professional and hard worker. Also alerted me to a possible future problem to keep an eye on. Definitely a good source for appliance repairs.
Description of Work: Had water leak in refrigerator due to defrosting issue on 5 year old unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon I.
11/2016
5.0
appliance repair
  + -1 more
It was more $$ than I expected, but they did get my refrigerator running. This company was very professional and kept me informed all through the process. I would hire them again.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

William H.
10/2016
5.0
appliance repair
  + -1 more
The tech, Drew, was very prompt and courteous. He listened, diagnosed as best he could, made some adjustments, and got it working again. Didn't order or put in any new parts because he didn't want to charge us for something unnecessary. It has been working well ever since.
Description of Work: Dishwasher had stopped working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 911 Service Today
Thank you for the review and sharing your feedback . Your comments are truly valuable for us, as this allow us to better our service levels and performance.we look forward to providing you with more great service in the future. Sincerely. 911 Service Today "Our heart is in your home!"

Contact information

778 Folly Rd. Unit D, Charleston, SC 29412

http://www.911servicetoday.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation,
Pest Control

FAQ

911 Service Today is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

911 Service Today accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, 911 Service Today does not offer free project estimates.
Yes, 911 Service Today offers eco-friendly accreditations.
Yes, 911 Service Today offers a 10% senior discount.
Yes, 911 Service Today offers emergency services.
Yes, 911 Service Today offers warranties.
911 Service Today offers the following services: Appliance Repair, Full Service Home Appliance Repair, In Shop Appliance Repair, Large & Small Home Appliances & In Shop Appliance Parts Sales
Air conditioning repair. Water heaters

Contact information

778 Folly Rd. Unit D, Charleston, SC 29412

http://www.911servicetoday.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM