911 Service Today

He came back out and he looked everything over. He was very nice about coming back out.

It went great. Alex, i hope that's his name, was amazing. Very friendly and professional. He explained everything that was going on and answered all of my questions. He figured out the problem and had to go order a new belt when it came in he returned and fixed our machine. They even did a little free renovation of our laundry room. They tell what all the costs will be upfront so you don't have to worry about hidden fees, however they told me no service charge for when they returned with the belt and installed it instead I got a labor charge so not sure what the difference is there

Great! Responsive - came same day I called. Assessed and fixed issue quickly

FOUND HOLE IS BOTTOM OF CLOTHES WASHER TUB THAT WAS CAUSING LEAK. RECOMMENDED BUYING NEW WASHER. OLD WASHER IS 25 OR MORE YEARS OLD AND HAD OTHER AREAS THAT WERE RUSTING. REPLACEMENT PART IS OVER $400 PLUS LABOR. WILL BUY A NEW WASHER.

A great experience. Jim was very professional and friendly. I will definitely call them again if I need an appliance repaired.

They did a thorough inspection and told me what was wrong and what it would cost to repair the unit. In the long run it was cheaper to replace the unit

The repair techcian arrived promptly. He asked a few questions regarding the problems I was having with the dishwasher. He then began working on the dishwasher. It took him less than 30 minutes to dismantel the internal parts and discover a small plastic part that had fallen in the pump motor which had been creating the noise. He checked the entire system to ensure that everything else was working as it should be. He gave me some helpful hints as to the operation of my unit. I was charged just the basic fee for the house call.

This is the second time we've used 911 Service. The first was for a refrigerator repair. They do not disappoint. They are pleasant, timely, and charge a fair price. We will call them anytime we need a repair on an appliance.

We can now leave the ice maker on all the time. No more machine gun noises in the house! We can even get a full glass of cold water out of the fridge dispenser rather quickly! He arrived on time and fixed the freezer issue in 15 minutes.

Everything from the technichian was GREAT! He was professional, answered any questions that we had and was quick to get us the heating element that we needed......the problem ran into the staff..... It has now been almost 2 weeks since our dryer went out and 911 Services came to our home and dignosed the problem with the dryer. We were told that the heating element was going to take a couple days longer than normal because of the type of part that it was, when we were called about the price of the item. We asked when we could excpect to have the dryer fixed and were told that the part would be in by the following Tuesday or Wednesday at the latest because it was the weekend coming up and that was IF I wanted Amy to put in the order at that time, which of course I said yes! We waited until Thursday (6/6/13) to give a follow up phone call since we had not heard anything Tuesday (6/4/13) or Wednesday (6/5/13) about the part coming in. We were told that we would get a phone call to see where it was located in 20 minutes (by Michelle the office Manager, which now we are talking with because of Amy not ordering the part from the beginning).....well we waited 2 hours and finally called back to see what was going on. We again spoke with Michelle and we are now supposed to get more information on our heating element on Tuesday (6/11/13) or Wednesday (6/12/13). Which then I am sure that phone call is going to be to only schedule the installation. One question I will come back to answer is why are they charging me $175 for a heating element when it is only $10-$15?

I called 911 Service Today and described the problem with our 8 year old clothes dryer. The office staff promptly scheduled a technician to come and diagnose the problem. Our dryer was making a terrible squealing noise and was not drying clothes without repeated cycles. The technician arrived on time and diagnosed the problem in a few minutes. We paid the technician $70 for the service call. He said his office would call when they had the parts needed for the repair and to schedule a technician to come and install them. A day later they called and the repair was scheduled. The technician had estimated one and a half hours to complete the repair. The technician arrived on time and promptly went to work. He completed the job in about an hour and left the laundry room clean. We paid $193 for the repair so the total job was $263. The dryer now works fine. We are very happy with the service provided by 911 Service Today and would recommend them to anyone needing an appliance repair service.

Quick to return call, come out, establish problem, and order parts. Later returned to complete work once parts arrived...

I found 911 Service Today on Angie's List. You can probably see some good reviews for them and they did everything that everyone said. 911 Service Today was on-time and prompt. One guy, specifically, was just like McGuyver. Instead of ordering extremely expensive parts for the stove and refrigerator that would be more than you would want to spend, he fixed the parts that broke. He mended the parts with his hands. He fixed the ice dispenser on my refrigerator for $75 instead of a couple hundred dollars. It has been a year since 911 Service Today came to fix my refrigerator and it is still working! I will definitely use them again in the future.

EXCELLENT!! Will definitely use them in the future! He showed up on time, called when he was on his way.

I can't imagine it could have gone any smoother considering it happened on a Saturday and they were out to diagnose the problem that day for a reasonable fee. The time frame to order the part and get it installed was four business days, which I consider very reasonable.

Great service, quick response time, friendly people and very professional. Would definitely recommend the company to others in the future

911 Service Today came out on Saturday but needed the code so they said they would come back for free to get it working. Their price was reasonable, they were punctual and they called me before they came.

Technician was a good guy - office manager... not so much.

The original service call was made in the early afternoon. 911 Service Today came as promised to fix a refrigerator that was not cooling. We were out of town and our house sitter was there with the service man. He found that the mother board in the 6 year old refrigerator was bad and replaced it. In the evening the house sitter saw that the temperature in the refrigerator was higher than when the repairman left. She called us and we called 911 again. They immediately send someone out. Turns out that the condenser had shorted out the new motherboard!! Neither of us have knowledge of how a refrigerator works. Should the condenser have been checked on the original visit? Would condenser repair have been prohibitive? Should the mother board have been replaced without checking the condenser? As it stands we have had to buy a new refrigerator after having paid for an expensive repair. If the condenser should have been checked we would not recommend this company because of workmanship. We certainly were pleased that we could get someone out right away, and back right away when we knew something was still wrong. We are keeping our rating numbers in the middle because we don't know if extra steps should be taken by 911 or not.

I contact 911 Service Today about repairing our Whirlpool WTW4800XQ Washer. I explained it was making a loud screeching sound during the agitation cycle that could be heard from outside our home. They were very professional and were even able to schedule an appointment for Saturday. The two technicians arrived on time and were very knowledgeable. At first they were unable to replicate the noise I had been hearing but after a while we put a load of clothes in the washer (previously they were running it while empty) and the noise began. The main tech calibrated the machine which seemed to help a little but it was still obnoxiously loud. He said the machine would need a replacement part, called a "splutch". He had no idea what the estimated cost would be but said they should have no problem getting the part and that it should take no longer than 30 minutes or so to replace. He said their office would call me on Monday with the estimate. I wrote a check for the days service ($60 + a bag of canned goods for the food drive they were participating in) and thanked them before showing them out. Overall I had a great experience up to this point. Since the service was early Saturday morning, that left the rest of the weekend to fret over the upcoming expense. So, I hopped on the internet and began searching. To my relief I found the part from numerous vendors for around $20. With that off my mind I relaxed and enjoyed the rest of my weekend. On Monday I got a call from the office with a quote for $265. I was speechless! I asked about the cost of parts vs. labor since I had found the part for so cheap but she wasn't able to provide that info. Still in shock I told her I'd have to get back to them. I was so angry that my "just over two years old" machine was such an expensive piece of junk that I didn't even call for other quotes. I felt confident that 911 Service Today were providing an honest quote and decided to junk the machine come tax time. Well...our tax refund wasn't as much as we had expected so we resolved to repair our piece of junk. I logged onto Angie's List to find 911's telephone number and noticed another appliance repair gentleman recommended. I was at work so I jotted down both numbers and stepped outside to call. I called the other guy first to see if there was any price difference. He informed me he charges $50 an hour and I told him what I was quoted. He said could dismantle and rebuild my entire washer in under 3 hours. While he couldn't provide a quote without seeing my machine, he assured me it couldn't possibly take three hours which means his charge would be less than $150. He also doesn't charge for quotes so there would be no service call charge like with 911. Unfortunately he was going out of town for two weeks so it would be a while before he could come out. I decided to go ahead and order the part and schedule a service with him when he returned. Trying to ensure I got the correct part I searched several sites. One site had an embedded YouTube video showing how to replace the part. It looked incredibly easy so, after recieving the parts we decided to give it a try ourselves. If we broke something or couldn't put it back together we'd have to call the repairman anyways. Turns out our parts were fine, the nut holding the pulley system in place had loosened allowing the belt to rub against the plastic casing. It took us 15 minutes to diagnose and repair this problem ourselves, for free. Long story short the issue should have probably been discovered by 911. In order to look at the part they were telling us needed to be replaced they would have had to remove the nut.

They were very prompt and well-equipped. Also, they were very professional and they did an excellent work.

Alex arrived on time, did a good job determining damage. Wasn't making any ice or water. Was very neat. Couldn't ask for a better person. I thought the price was good in today's repairs.

The oven in our stove stopped working so we checked Angie's List for a reputable service company and found "911 Service Today". The technician arrived by appointment on Monday afternoon, investigated the cause and told us we needed a new igniter which seemed to be the problem so we told him to order the part since he did not have one on the truck. We got a call from his office about 90 minutes later. The woman gave us the exact cost and said the order would be placed on Tuesday morning. In addition, she said they would call us as soon as it arrived which they did on Wednesday afternoon so we set up an installation appointment for Thursday morning. The technician arrived on time and in no time at all our oven was back in working condition. In addition, he even vacuumed under the oven AND the refrigerator too! We would use "911" again in a heartbeat.

My 4 year old Whirlpool (Freezer top/refer bottom) Refrigerator stopped cooling. I had the local Whirlpool authorized repair service check it out. After a $80 service call they told me that it needed a new compressor and filter drier. Next day they called and said repairs would be $550 but said I probably would want to purchase a new refrigerator instead of repairing this one. After further checking I decided to join Angie's List and try their highest rated repair service. I called 911 Service Today and they came out immediately and found that all the refrigerator needed was an evap fan. They checked my compressor and said it was fine and had no problems. I ok'd the repair and they had the part and repair completed in less than 24 hours. My total outlay for the repair to 911 Service Today was $230.00. Needless to say I am a happy customer of 911 Service Today. I have found an honest appliance repair service. I have told two neighbors about their service and they plan to use them in the future.

They were very quick to schedule service and even moved our appointment up earlier. Our dishwasher was repaired without having to wait for parts. The repairman and receptionist were both professional. I'd rather pay a little more and get good, dependable service. I'd highly recommend them and will plan to use them again in the future.