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Sloan Appliance Service

4.6(
194
)

Appliance Repair

About us

In 1958, when Leo and Virginia Sloan entered the appliance service business, they set out to provide the best service in their market. Over the years, the name “Sloan Appliance Service” has become synonymous with quality. Today, Sloan Appliance has grown to twenty employees and is more successful than ever. We’re the largest independent appliance service company in the Midlands. We are also the exclusive repair and parts resource for premium brand of appliances, such as Viking, Bosch, Sub Zero, Uline, Thermador, Wolf, and Five Star. Other companies will not service many of these brands. All technicians are certified by the manufacturer and Sloan Appliance has access to technical assistance direct from the factory. Our labor warranty is 30 days from repair date and our warranty for parts is 1 year. No other service provider in the Midlands can offer this. Let us show you why we are an award winning service team!

Business highlights

66 years of trusted experience

Services we offer

Appliance repair, dishwasher sales and installation, ice machine sales and installation.

Services we don't offer

We do NOT sell used or new appliances or used or aftermarket parts.

Amenities

Warranties
Yes
Senior Discount

5%

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6194 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
4%
2
3%
1
6%
Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Write a review
Showing 176-194 of 194 reviews
Edwin A.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Excellent all around professional service from the original call to the completed service. Technician on time and ready to work. Knew how to troubleshoot and make repairs without wasting time. Pleasant to work with. Kept me informed. Cleaned area and returned things to normal upon completion.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Valerie C.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced ice maker. Excellent service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Sandra P.
05/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Valerie K.
04/2015
4.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
Ralph Y.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repair refrigerator ice maker.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Douglas C B.
10/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: In my opinion they destroyed my refrigerator They gave me a check for $300 , but I had to buy a new refrigerator. Repairman said he did not know how all or most circuit boards were destroyed whole he was attempting to repair my ice maker.
Rating CategoryRating out of 5
Response from Sloan Appliance Service
I would first like to thank the member for the honest review. We use all feedback and attempt to continuously improve our level of service. I have reviewed our records and found that the technician, in his attempt to diagnose the problem of no ice production, discovered a short in the ice maker led to an electrical failure in the four control boards. Sloan was willing to replace each of these control boards at no cost, but we then discovered that two of the control boards were no longer available. I deeply regret that we could not successfully repair your refrigerator to your satisfaction. As is our practice on any appliance we are unable to succesffully repair, we offer a refund. It is part of our effort to provide the highest level of service available. As a result, the member and I agreed upon a $300 settlement of this issue. I hope that you recognize our commitment to customer satisfaction and will choose Sloan Appliance the next time you are in need of service on any of your household appliances. Please contact me if you wantt todiscuss this matter further. Thanks again for the opportunity to address this matter. Sincerely, Fred Holbrook, President 803.796.6130
eugene K.
10/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: came to repair washer, did not repair it.
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$100
Response from Sloan Appliance Service
I would first like to thank the member for the honest review. We use all feedback and attempt to continuously improve our level of service. I have reviewed our records and found we made 4 service calls in an attempt to repair your washer stopping in mid-cycle. The technician removed debris from the washer pump on the first visit and replaced the sensor on the second visit. However, the technician could find no problem with the operation of the washer on the last 2 visits. In fact, the technician had you run the washer through all cycles on the last visit with no issues. You were charged for the first repair (parts and labor) and for the part (sensor) for the second visit. No additional labor was charged (per our 30 day labor warranty) for any subsequent visit. I deeply regret that we could not successfully repair your washer to your satisfaction. As is our practice on any appliance we are unable to succesffully repair, we offer a refund. It is part of our effort to provide the highest level of service available. Please contact us so we can refund the charges you paid for this repair. I hope that you recognize our commitment to customer satisfaction and will choose Sloan Appliance the next time you are in need of service on any of your household appliances. Please contact me if you wantt todiscuss this matter further. Thanks again for the opportunity to address this matter. Sincerely, Fred Holbrook, President 803.796.6130 [hyperlink removed]
Paul B.
07/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: Their Prices are OUTRAGEOUS $250 for $40 part and a 5 minute service call to determine the problem. Good Service. Good Technician.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$250
Response from Sloan Appliance Service
I wholeheartedly agree with this member that the cost of repair is becoming excessive. The cost of parts continues to rise and the cost to maintain trained, factory-certified technicians is rising as well. In this case, the retail price for the sensor switch is actually $99.71 The member mentions that he could get the same part from for $40 elsewhere. Parts purchased from other than a factory authorized servicer carry absolutely no warranty. Purchasing this part from Sloan Appliance provides a one-year warranty on all parts installed in repairs. As for labor charges, $89.00 for diagnosis of the appliance includes of course, travel, but also extensive training and certification of each technician. The member can be assured that every technician that comes into your home is factory as well as NasTEC certified, is bonded, insured, has undergone a full background, drug, and driving record screening. The labor charges also include overhead charges for office staff to set up the call, a parts department to order and receive parts, liability insurance, workmen’s compensation insurance, and labor paid to the technician. The additional labor of $47.00 was for the time involved in installation of the required defective sensor. Again, I agree repair costs are becoming excessive. These charges are necessary to offer a quality service that can provide members the assurance that their appliance will be properly repaired in a timely manner and provide warranties on the parts (one year) and labor (thirty days).
Judith L.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: My freezer was under warranty. The Sloan Service was excellent - from the office to the technician. I will call them for future needs.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christine B.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Came to fix our freezer and was wonderful!! Got everything figured out and fixed quickly and efficiently.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$163
Response from Sloan Appliance Service
Thank you for your kind comments. We always seek to exceed customer expectations. Please let us know if we can ever improve our level of service. Thank you again for your feedback and for trusting us to be your servicer.
Mary C.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced bake element on stove
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sloan Appliance Service
Thank you for your kind comments . Please let us know if we can do anything to improve our level of service. Thank you for trusting us to be your servicer.
Daniel H.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sloan Appliance Service
Thank you, Member for your feedback regarding your service experience with Sloan Appliance. We take all feedback seriously as a medium to improve our level of service. All parties involved with this service call have been advised of your kind remarks. Thanks again for your comments.
Stephen R.
04/2013
5.0
appliance repair
  + -1 more
Great
Description of Work: Fix my ref very nice people fair price I have used them 2 times in the past for washer
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Sloan Appliance Service
Thank you, Member, for your kind feedback. The technician involved in your repair has been advised of your satisfaction as well.. Thanks again for trusting us to be your service provider.
Sandra B.
04/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: They've fixed anything that has been wrong with my appliances. They are excellent; I have them all the time. They are efficient and they clean up. Everything is good.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Sloan Appliance Service
Thank you for the kind words. We continually train and educate all tecnicians that they are invited guests into your home. This is as, if not more, important that their technical capability.
thomas A.
04/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: They fixed the electronic panel on the refrigerator. They are very good.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Sloan Appliance Service
We appreciate your valuable kind feedback. We pride ourselves in making every effort to exceed expectations on each and every repair.
Beckie S.
04/2013
5.0
appliance repair
  + -1 more
See above
Description of Work: A major moving van company moved my front-loading washer/dryer from another state to Columbia - had a problem with it ever since, so finally was recommended to Sloan Appliance. I phoned them,the receptionist was extremely helpful and prior to setting an appt for repairman to come to my house, she troubleshooted! That way, the repairman was able to bring with him what we thought was wrong. He arrived within 10 minutes of the designated arrival time. There was "sand" in my washer filter, which was making the washer always have some standing water inside. He changed the filter, and it has worked like a top ever since! I had been given a much higher repair quote when speaking with the receptionist, but my final bill that day was aprox $50 less than the quote - always a good thing!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from Sloan Appliance Service
Thank you for your positive feedback. I will pass on your kind words to each employee involved in your repair. It is our goal to exceed expectations of every customer.
Maxim S.
01/2013
5.0
appliance repair
  + -1 more
Very professional service
Description of Work: My refrigirator was on warranty but i found damage from store or delivery. Called up Sloan for service aunder warranty and they first did estimate, ordered part, and replaced very quickly. Very good job overall, very responsive.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sloan Appliance Service
Thank you, Member, for your kind remarks. It is our goal to provide quality service to all our customers. Please call our office to receive a coupon to use for a discount on your next repair.
Donald H.
02/2012
5.0
appliance repair
  + -1 more
Greaet service.
Description of Work: Fixed my washwer and dryer.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James R.
12/2011
3.0
appliance repair
  + -1 more
BBB
Description of Work: Labor charges were $145 for 52 min. For water valve replacement on a dishwasher. On 8/19/11 I paid $124. Labor charges for 1hr 52min to replace a water valve on an ice maker. I called to ask for justification and they responded by telling me that they took less time and it was more complicated. Go figure.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$201
Response from Sloan Appliance Service
I apologize for this error. We just implemented new pricing effective 12/11/11 and the technician picked up the incorrect labor rate for this job. You are correct; the correct labor rate for the water valve on the dishwasher is $124.50. We will credit your credit card for this $20.50 difference. Please accept my apologies for this error.

Contact information

635 Frink Street, Cayce, SC 29033

http://www.sloanappliance.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Appliance Repair

FAQ

Sloan Appliance Service is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Sloan Appliance Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Sloan Appliance Service does not offer free project estimates.
No, Sloan Appliance Service does not offer eco-friendly accreditations.
No, Sloan Appliance Service does not offer a senior discount.
No, Sloan Appliance Service does not offer emergency services.
Yes, Sloan Appliance Service offers warranties.
Sloan Appliance Service offers the following services: Appliance repair, dishwasher sales and installation, ice machine sales and installation.
We do NOT sell used or new appliances or used or aftermarket parts.

Contact information

635 Frink Street, Cayce, SC 29033

http://www.sloanappliance.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM