Sloan Appliance Service

Horrible! 3 techs came out. First tech said I needed a new part for my washing machine, and it was ordered. Took several weeks for part to arrive. Second tech came, and it was the wrong part. New part took 3 weeks to arrive. Third tech came, and did Not replace the part. Asked me to do a load with 6 large towels (much larger load than I usually do). Left without speaking with me. Washing machine still wasn't working properly. I called Sloan, and had to start an entire new ticket with Assurant, even though machine was never fixed. I called the day the tech was scheduled to come, and I was told that I would have to pay for another tech (even though I have a warranty) to come out. I asked if the part was replaced, and the woman couldn't tell me. Said notes stated I over load my machine. Completely contradicting what the first 2 techs said. 2 months of this nonsense I asked for another company to come out. The second appliance repair company came, and diagnosed 3 parts that need to be replaced, and said no parts had been replaced by Sloan. New company ordered parts, and they arrived at my house 2 days later. They scheduled to come, and finish the repair 2 days after. So within a week the Second company came, ordered, and replaced 3 parts repairing my washing machine. Sloan Appliance is a Scam. Keep sending technicians out to collect the money from the warranty company, and then try to get the customer to pay. Do Not Use Them!

Maytag Washer, Purchased July 2023. Maytag Washer stops working properly, October 2023. Four warranty service appointments scheduled over six months. Four days off work because Sloan won't give me a time to expect them until the night before. One appointment cancelled by Sloan. Three appointments with three different service technicians. Three different diagnoses, twice requiring parts to be ordered and the service to be rescheduled. Multiple calls to Sloan and requests to speak to a manager--someone who is accountable. Zero calls back from a manager. One lemon of a Maytag washing machine still not repaired after months of frustration. Thanks, Sloan Appliance Service!

Yes they were! Paul came ahead of schedule, very professional, and took care of the problem.

Drew Boyleston did an awesome job . I got a recording that he was on his way , 5 minutes later he pulled up and got to work. Thought we were going to have to replace icemaker in subzero but Drew found a loose gear screw and fixed it. Also had a spring go bad on a Wolfe stove so he called supplier for parts ,ordered them and look to see Drew next week to fix that appliance. Over all Drew is very personable and professional and deserves a 5 star.

I wasted $400 on a refrigerator repair! Sloan came out on 9/22/2022 to fix a drain line clog on my 7 year old Whirlpool refrigerator; tech said I needed a new gasket for the freezer compartment as well and ordered it; replaced it the next week; total cost was $400; the repair didn’t last 90 days! Refrigerator started icing up again and the fan motor sounded like a lawn mower running in my house; I was advised on 12/12/2022 that the work is only warranted 30 days and they would charge me another $100 to come out and the next appointment was 10 days; I bought a new refrigerator from Lowes and a 5 year warranty! Won’t use Sloan again.

The first physical appt. with Sloan was on 9-29 which was a fill in appt because someone cancelled. That appt. cost $100 for service fee and an estimate of $377... A part was ordered and another appt acheduled. That appt revealed another part needed and was ordered and another appt on Oct. 24th. Parts installed and a load tested. Seemed to work and paid remaining bill. Two loads later, washer quit again. Josh T was technician the whole time and did not see that the washer had another issue that would require $700 more dollars to fix. I was without a washer for over a month thinking that it would be repaired with the next appointment. I am totally livid that we've spent almost $400 for a machine that was not worth fixing in the first place. Will never use Sloan appliance again!!!

I would recommend not using this company, they are very unprofessional. A tech came to our house on May 3rd, our LG refrigerator was under warranty so the parts were ordered. This same tech came back on May 18th, at my house less than 20 minutes. Stated he did not preform a complete check his first visit and another part is needed. So I received a call today, May 19th, they are wanting to schedule another appointment so the field manager come out. So evidently they are not confident in their tech's diagnosis, for them to send the field manager. Then if there is another part needed, they will have to schedule another visit to make the repairs. If you listen to their message while you are on hold, it talks about the training their technicians receive which is absolutely not what I experienced. The sad part is this is probably not the service the company was founded on, to be in business since 1958. This is listed on the company page, not sure how they get 98% 1st time complete rate. We fix it fast. We carry the largest parts inventory. We fix it right. Exclusive Access to Brand Support. We fix it on time. Over 98% 1st Time Complete Rate. We fix it with expertise. Quality Service Since 1958. Not sure who to call for repairs, but I would stay away from this company.

professional, competent, prepared. Excellent review.

a day late but all went well. Repair was not done by mutual agreement

Sloan repaired our refrigerator (compressor replaced) via LG warranty service. The technician arrived on time and did an excellent job replacing the compressor. They communicated with us throughout the warranty process, and I highly recommend them.

Courteous. Early to appointment. Efficient. Explained every aspect of job so could understand .

Technician was prompt and efficient. Fixed ice makers and they continue to run well.

The technician was pleasant and professional- unfortunately after obtaining a lid lock replacement part, he determined that issue was not the source of the problem and the replacement part+ installation was too expensive to make the repair worthwhile. The repair technician was informative and helpful throughout the process.

Even during Christmas holidays, dispatcher did everything to get the earliest service date possible. Patrick, the technician, was very personable and efficient.

Young Ben, was very thourgh in his diagnosis. And, the repair, while simple in nature, was not easy in execution. He stuck with it, until compete.

Very well considering the age of my drop in stove.

Jerod arrived on time and was able to repair our ice maker. He explained what had happened and was prepared with a replacement part. We were very pleased with Sloan Appliance.

Technician evaluated the problem and advised that a new washer was more cost effective.

Great, everything repaired in a timely manner

The technician arrived on time and had the part needed to repair the freezer with him. He's well qualified having worked for Sloan for 20+ years. I was impressed with his knowledge of the freezer and the efficiency with which he fixed it. I would have no reservations about requesting Sloan's services again.

Fridge wasn't cold enough. Serviceman came out and said the compressor was bad and only parts covered by warranty. Didn't know that comp. has 5 years parts AND labor. Had to order the compressor which took a week. We spent a lot of money on ice and had to throw out loads of food while waiting. He installed the new compressor but fridge still wasn't cold enough. Then he decided the problem was a refrigerant leak so he fixed that but it still wasn't cold enough. My opinion is that he did the compressor first because it was easier. T do the refrigerant he had to remove the back panel on the inside of the fridge. If I had paid for the compressor that apparently wasn't needed, I'd be livid. He didn't bother to test the mother board so we sent an email to Sloan suggesting that the mother board was just another guess. No response. I filled out their online survey--no response. My husband called--they said they'd get back to him. No response. He called again and they danced around the issue and claimed the tech tested the mother board. I watched him the whole time he was here. He did NOT remove the cover plate on the back so there's no way he tested it. We will never use these people again.

They wee unable to repair it. Indicated control board was no longer available.

We were very pleased with our repairman from Sloan Appliance. Zane was very thorough, took the machine apart and cleaned the hidden components, cleaned up after himself, and was pleasant but professional. We would hire him again.

On my first call, Ashley was extremely helpful. Her customer service was greatly appreciated. Subsequent calls were handled professionally and courteous. Appointment was easy and on time. I will use Sloan appliance again if needed.

I called in reference to a gear case leaking oil in my washer. I was advised to consider buying a new washer as the repair come close to a new one. I decided on the repair. Wesley F came out and took my washer completely apart. There was NO way I or any layman could repair this ourselves. He figured everything out, changed out the gear case, re-assembled the entire washer, tested it, calibrated it and I am back to normal. Wes is trained very well and explained what he was doing. The repair took two hours and I am impressed with his professionalism. I will keep an eye on the washer. I have a 30 day warranty on his work which is great for me. I have washed several loads of laundry and there are no leaks. Thank you Sloan Appliance for having Wesley F. represent your business. I will recommend or use Sloan Appliance in the future.